--- title: "Page 8 | Google Voice Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Page 8 - Is Google Voice the right Telephony solution for you? Explore 726 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210592/Voice/reviews/?page=8" page_type: "reviews" language: "en" --- Google Voice 4.5 (726) [View alternatives](https://www.capterra.com/p/210592/Voice/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Page 8 - Reviews of Google Voice ## Showing most helpful reviews Showing 176-200 of 726 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KC Kimberly C. Regional Sales Manager Industrial Automation Used the software for: 2+ years ### "Google Voice is a great tool for Small Businesses" December 2, 2022 5.0 My overall experience has been great and everyone I know that has used it has had a great experience as well!!! Pros Google Voice has been a great tool for our small business it has crystal clear sound and very good tools. It is very user friendly and has a great tracking system with good caller ID and voice mail. Cons It is not widely used but it is starting to catch on among small business finely and can be used for conference calls finely. Review Source AI Alexander I. Managing Attorney Law Practice Used the software for: 2+ years ### "Great free service with limited features." February 6, 2024 3.0 Overall a good free option for someone who might need a separate telephone number. Pros It is free and can be used as a secondary telephone line. Allows screening of calls before accepting a call. Cons The telephone number gets cancelled after a few month of non-use. Relatively limited features. Review Source VR Verified Reviewer Front Desk Agent Hospitality Used the software for: 2+ years ### "Add A Second Line" October 21, 2021 5.0 Overall Google Voice offers so many more features than a regular phone app and best of all it is free. It is a great way to add a second number so you don't have to give your real number out to the masses. Pros Google Voice is a great way to add a second telephone line to your cell phone. You even have to option of choosing the sequence of numbers so that you get a number that works for you. Best of all they offer some of the cheapest rates when it comes to making international calls. It also will automatically transcribe all of your voicemails for you. Cons Because this is VoIP you do need to ensure that you have a strong data connection in order for it to work, so it may not be the best solution to use Internationally if you have to pay for data. Review Source GL Gitte L. Business Owner Hospitality Used the software for: 2+ years ### "The Number One Phone Line For Simple Business'" December 30, 2022 4.0 For the purposes of my small business, it is perfect! Sometimes the voice connection is choppy, but my business is local and it keeps my privacy separate. I love it! Pros This was so easy for me to set up. As a senior, ease of use is important for me. I can use this from my smartphone and it is much more affordable than adding a line from my cell phone provider or the other online alternatives. Cons It is free for the USA but not for Canada, it is $10 a month which is not bad, but it doesn't seem fair that this doesn't expand across north America. Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Review Source Maria Q. N/A Retail Used the software for: 6-12 months ### "My new go to phone feature. " September 20, 2022 5.0 Pros I use this in place of the regular phone feature because I do not answer calls from numbers I do not recognize, and I don't have to worry about it because it lets me know if its spam. And I get tons of spam calls daily. Cons It has a visual voicemail feature that I really wanted to utilize for my self, because I hate listening to voicemail calls to clear my mailbox, but it doesn't work with my service for some reason. Review Source AS Alyssa S. Manager Hospital & Health Care Used the software for: 2+ years ### "Phone solution for small business " March 31, 2023 5.0 Pros Love using Google voice for my small business, it makes everything so easy as we already utilize many other Google apps Cons No issues works great with google listing and other google apps Review Source MZ Mohamed Z. Technicien réseau Computer & Network Security Used the software for: 6-12 months ### "Your best voice assistant Google voice" April 24, 2023 4.0 Google Voice solves the issue of having to use my cell phone to answer incoming calls and enables people to contact me directly. Although it works fairly well, there is still room for improvement in the app. Pros You can get free assistance with Google Voice for calls within the US Canada and Europe , and enjoy low rates for international calls. You can use it on multiple devices such as your PC, smartphone, and tablet, making it convenient to make and receive calls from anywhere with an internet connection. Also, you can port your current phone number to Google Voice, avoiding the need to give out a new number to your contacts. Another useful feature is the voice message record that can transcribe your messages into text for easy management. Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record. Cons At times, I've experienced problems with the call quality of Google Voice. The sound can be distorted and hard to comprehend, which can be quite frustrating. Additionally, the customer service isn't very responsive, so resolving issues quickly may be a challenge. Review Source Siddharth T. Owner Retail Used the software for: 6-12 months ### "Amazing Resource to use to call Phone Numbers in USA" July 21, 2023 5.0 Pros I used Google Voice a lot to call numbers in USA when I was about to move there right before college. It was a completely free resource to communicate with USA numbers. I continued to use it to call phone numbers of my friends and family once I left USA. The voice clarity was also amazing! Cons The software was only restricted to numbers in the USA. I wish they could cover some other countries as well. To call other countries you have to pay. Review Source vC vallianne C. HVA Medical Practice Used the software for: 2+ years ### "Health Care assitant" January 18, 2023 5.0 The benefits from the app it self is vey recommendable, it would give you an email who called, what number is calling. Pros User Friendly and once you were not able to pick up the call, it would record who called an will send as an email to your email address. Cons What I do not like from the app is that , the translation of the recorded voice message is very bad. Wrong word was used most of the time. Review Source King J. CEO Design Used the software for: 2+ years ### "VoIP Specialist" March 29, 2023 5.0 I love that a Google Voice account is quite easy to set up. Pros Google Voice is arguably the best VoIP out there, with it's user-friendly interface, and unlimited calls and texts. Cons It's heartbreaking that there is no free trial for business plans, and advance reporting is only available on the Premier Plan Review Source ED Eugene D. Project Manager Food Production Used the software for: 2+ years ### "A Reliable and Trusted VOIP solution " December 27, 2023 5.0 Pros This product has allowed us to start with almost no cost and has scaled with the company. The best part about Google Voice is it’s reliability and easy to use interface. Cons The features are lacking, especially the mobile application. Review Source LT Lee T. Owner Information Services Used the software for: 1-2 years ### "Google Voice is My Choice" January 20, 2024 5.0 My overall experience with Google Voice has been positive. I know when, where and how to use this product. This is important so my expectations are reasonable. I would not take Google Voice to the middle of the desert without a satellite and expect it to work. Pros I liked the convenience of being able to choose my location and phone number best about Google Voice. Cons The least thing I like about Google Voice is that it does not work offline. All areas do not have WIFI access. Therefore, the Google Voice does not always work. Review Source MK Michael K. Psychotherapist/Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Free Telephone & Text Service!!" August 5, 2021 4.0 Overall, Voice gets the job done as I need it. If I didn't have unlimited cell phone service for my backbone calling, Voice would not be a viable phone option. Texting works fine under all circumstances. Pros Voice is very easy to use across all devices. It has great functionality: calls, texts, voicemail, contact depository. You can record different outgoing messages for different groups of people. I also like that you can set Voice up to notify you via e-mail when a call, voicemail or text has arrived. Voice has features that I haven't yet explored. Cons I basic function that works only occasionally is making voicecalls using Voice from my computer and tablet. In addition, when I make calls from any device, the person who receives the call often has to contend with that maddening echo. Voice tends to be bandwidth sensitive and I don't have the broadest bandwidth. Review Source AF April F. Owner Individual & Family Services Used the software for: 1-2 years ### "Best VoIP " May 24, 2023 5.0 Being able to have a backup when needed. Goggle voice is definitely top VoIP system. Pros I like that it is not all expensive. It's the best ever. Cons The thing I like least is having to have internet to use. Review Source VR Verified Reviewer CCO Entertainment Used the software for: 1-2 years ### "For occasional use, it's perfect" November 6, 2023 5.0 Pros We use google voice as an alternative to giving each staff member a cell phone and maintaining an account. For that, it's great! Very simple, intuitive, etc. Cons Our staff mostly DO NOT interact by phone, so google voice works for us. But if they don't occasionally log in, google takes back the number. That makes sense, just remind the staff: log back in occasionally to keep the account active! My suggestion is to make everyone do it in a meeting once a month or in order to know it's really being done. Review Source SB Sara B. Functional Medicine Nutritionist Alternative Medicine Used the software for: 6-12 months ### "Great option for small business owners!" October 27, 2023 5.0 Pros I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone number and to have potential clients be directed to this number instead of my personal cell phone. I also like that Google Voice transcribes voicemails automatically. Cons Occasionally there are some minor connection/clarity issues. Review Source BM Brenda M. Office Administrator Education Management Used the software for: 2+ years ### "Google Voice Review" August 9, 2023 4.0 I don't feel I use it as much as I am no longer working from home, but over all what I have been using it for has been good. Pros I use it mostly on my personal device for texting and phone calls. During pandemic I used it for online meetings when working from hjome. Cons At times I find that it does not transcribe voice to text correctly. Review Source MN Marion N. Owner Printing Used the software for: 2+ years ### "Incredible value for the money" May 26, 2022 5.0 Pros Crystal clear phone communication that just works for an incredible value. Cons When forwarding to your cell phone, I wish there was a way to easily call back using the standard phone system instead of having to go through the app. It's probably unrealistic and involves far more in the telephony world than I understand, but it would be nice. I wish iOS allowed a more seamless integration as you can either have Google Voice forward the number that called as caller ID (meaning you can't tell what's coming through as a google voice number or not) or just use your own google voice number as the caller ID (meaning you can't tell the phone number of the person calling without using the app. Review Source JC Joshua C. Owner Legal Services Used the software for: 2+ years ### "Great Way to Keep your Number Private" January 18, 2023 4.0 It was a great product for what I was using it for. Pros We have all been in a position where you have to give someone your phone number for work, but you really don't want them to have your cell phone number for endless texts and phone calls. For those situations, Google Voice is a great way to set up an alternative number that can be forwarded to your phone. You can text, make and receive calls from it. It is very easy to use. Cons I didn't like that I couldn't use my Google Voice number to show up as my caller ID when calling from my cell phone. Review Source NT Naf T. QA Tech Food Production Used the software for: 2+ years ### "Easy to use " August 9, 2024 5.0 Pros It's easy to use and works well with the network. I can use it like a regular phone number. Cons Sometimes the updates can make the numbers go into spam by themselves. Review Source JP Jeff P. Network Security Consultant Information Technology and Services Used the software for: 2+ years ### "Easily setup. Has many features" February 6, 2024 5.0 Pros Easy setup. Texting capability. Voice calls can be sent to cell phone or other devices. Cons Sometimes is hard to tell when call is forwarded to your cell from Google Voice. Review Source VR Verified Reviewer Community-based Research Investigator Research Used the software for: 6-12 months ### "Great for Organization and Privacy - From the Perspective of a Research Investigator" November 11, 2020 5.0 Overall, Google Voice permits my research group the ability to contact with our participants easily and to share and communicate easy as a group as we work on our research investigation. Since our research in community-based, it requires a great amount of coordination and communication with members of the community, and having Google Voice enables me and my group to carry out tasks in a productive and efficient manner. Pros The most appealing aspect of Google Voice is the ability to create a different phone number that is linked to your phone number for free! This free service allows the ability to organize contacts, message clients, and manage calls and voicemails individually and as a group. Also, having another phone number linked to your personal number allows a new solely used to business transactions lets say, creating more privacy and customization to messagings and calls. Cons The least appealing aspect of Google Voice is ease of usage. With this, it is easy for people to steal your phone number and use your personal number to further voice plushing and so on. The security measures for Google Voice should be revamped to prevent people with ill intent from scamming using google Voice. Review Source AD Antoinette D. Sr Executive Assistant Management Consulting Used the software for: 2+ years ### "Perfect solution for low budget" May 2, 2023 5.0 Overall, Google Voice has been very beneficial because if I get a call it's transferred to my cell phone, and I'll receive an email notification too. Pros The best feature about Google Voice for me is when it announces every call. In the administrative field this is essential, so to have all my calls announced, I get to choose which one I'll take or send to voicemail. Also, when I prefer or can't take a call, I can hear the caller leaving a voicemail message. The voicemail message is transcribed by Google Voice, and I find that to be a great feature. Cons One day, I was on Google Voice, and it started to record my conversation unaware. To be honest, it startled me and my caller. We were trying to figure out how it happened. I'm not sure if it was activated by a specific word or if my face pressed against a button. Review Source Pravin R. Senior Project Engineer Computer Software Used the software for: 2+ years ### "Google Voice Review" April 27, 2023 4.0 Pros User-friendly and adaptable speech programs are certainly Google Speech. Receive texts from contacts even after I have changed my phone Cons It would be fine if I learned about this limit after adjusting.No free call recording Review Source LO Latisha O. business owner Consumer Goods Used the software for: 2+ years ### "Google Voice" August 22, 2021 5.0 Pros I've been using Google Voice for my business needs for about 4 years, since my business is still young, it is not feesable to pay for a 1-800 number, so Google Voice has been my go to solution! It helps me keep all of my calls seperated, and offers a way to connect my business to customers who need to reach me! Cons The only problem I had using this is when I first used google voice, it was connected to my cell phone line, I would have to seperate my calls by telling it if I wanted to use google voice or not, this slowed me down, and there was no distinction in the ringtones so the only way was to answer the call.. Since then, I added gv to my tablet, PROBLEM SOLVED... 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