--- title: "Request Tracker Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Request Tracker Software - reviews, pricing plans, popular comparisons to other Task Management products and more." source_url: "https://www.capterra.com/p/210595/Request-Tracker/" page_type: "product" language: "en" --- # Request Tracker Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Request Tracker ## What is Request Tracker? Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department. ## What is Request Tracker used for? [Task Management](https://www.capterra.com/task-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Request Tracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bestpractical.com&name=Request Tracker) ## Request Tracker Overview Updated August 2026 AI summary Request Tracker provides organizations of all sizes with a flexible solution for managing tasks, help desk tickets, and IT service requests. Covering task management, ITSM, and issue tracking, it features workflow automation, access controls, reporting, and integration with tools like PagerDuty and Zapier. Deployment options include cloud, web, Linux, and Mac environments. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Request Tracker 4.3 (3) VS. [4.6 (5,308)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $25 Per User, Per Month Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.7 (1,089) Value For Money 5.0 (3) Value For Money 4.5 (991) Customer Service 3.3 (3) Customer Service 4.6 (929) ## Request Tracker alternatives [4.6 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,037)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [Any.do](https://www.capterra.com/p/173614/Any-do/) [4.7 (1,092)](https://www.capterra.com/p/173614/Any-do/reviews/) Starting price $4.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Microsoft To Do](https://www.capterra.com/p/227173/Wunderlist/) [4.6 (3,076)](https://www.capterra.com/p/227173/Wunderlist/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars ## FAQs about Request Tracker Overview ### What company size and specific industries is Request Tracker built for? Request Tracker is designed for organizations of all sizes, including small businesses, mid-market teams, and large enterprises, across IT, education, healthcare, and government. It suits groups that need a flexible, customizable ticketing system that can fit existing tools and workflows. Features and Usability ### What are the key features of Request Tracker? Request Tracker offers ticket and issue tracking, help desk management, and incident, problem, and change management. It also includes workflow automation, automated routing, SLA management, access controls, reporting and analytics, a client portal, knowledge base management, and support for email, chat, and mobile access. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Request Tracker starts at $25 per user/month on the Starter plan, with Business at $35, Growth at $45, and Enterprise at $105. A free version and free trial are available. Starter includes a 5-user minimum and 10GB storage; higher tiers add more storage and support. Integrations ### Which third-party tools and platforms does Request Tracker integrate with? Request Tracker integrates with 2 third-party tools: PagerDuty for incident handling and Zapier for connecting to additional apps and workflows. These integrations extend Request Tracker’s reach across alerting and automation platforms without adding complexity to the core ticketing setup. Getting Started and Support ### What training and onboarding options does Request Tracker offer? Request Tracker provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled group learning, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Getting Started and Support ### What customer support options does Request Tracker offer? Request Tracker offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support experience details are not available from reviewer feedback, so the catalog only confirms these contact and self-service options for users seeking help. ## Features AI summary Based on 23,337 Task Management reviews Capterra data shows that buyers of task management software rank the following features as their top priorities: - **Task Scheduling** (**46%** of reviewers rated this feature as critical) - **Task Editing** (**44%**) - **Workflow Management** (**49%**) Request Tracker supports all three of the features reviewers value most: **Task Scheduling**, **Task Editing**, and **Workflow Management**. Together, these capabilities help teams plan deadlines, update work as priorities change, and manage processes more consistently, allowing businesses to keep tasks moving and maintain better control over day-to-day operations. Task Scheduling 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage the scheduling of tasks Task Editing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Edit task information and all related elements Task Progress Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the status and progress of tasks Ticket Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Workflow Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Task Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Request Tracker 103 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Summarization: Uses AI to condense large amounts of text, audio, or video data into a coherent form - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Import/Export: Import and export data to and from software applications - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Email-to-Task Conversion: Convert emails into tasks - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Templates: Pre-designed project plans that can be customized - Project Tracking: Monitor the progress of projects from start to finish - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service History: Track work performed and resources used for past customers, sites, or assets - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Service Request Management: Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more - Single Sign On: Allow users to access multiple services after entering their login credentials once - Spreadsheet View: UI looks like a spreadsheet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Sub-Task Management: Split and manage tasks into individual components - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Task Scheduling: Track and manage the scheduling of tasks - Task Tagging: Add labels or tags to tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/210595/Request-Tracker/pricing/) Starter $25.00 Per User,Per Month It includes: - 5 user minimum - Access to RT's full feature set - Unlimited External users - 10GB secure storage - Community support Business $35.00 Per User,Per Month It includes: - 10 user minimum - Access to RT's full feature set - Unlimited External users - 30GB secure storage - Email support - 7-day backups - Custom domain Growth $45.00 Per User,Per Month It includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 75GB secure storage - Email and chat support - 14-day backups - Custom domain - SSO Enterprise $105.00 Per User,Per Month It includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 1TB+ secure storage - Email and chat support - 14-day backups - Custom domain - SSO - Data residency options - Data redundancy with automatic failover - Development environment Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CF Christopher F. Manager Computer Networking ### "RequestTracker review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base Pros Extremely flexible and performant system Good UI and very mature data structure Well coded Cons Perl language for scrips is hard but Gen AI helps Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing Request Tracker Open source and light weight. Tonnes of third party extensions and plugin architecture. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Loic P. Lead Ingénieur Système adjoint Marketing and Advertising ### "Très bon logiciel de ticketting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 March 27, 2024 Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT. Pros Avantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes Cons Inconvénients: - La mise en place du SSO Reasons for choosing Request Tracker Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bart H. Sr account manager Information Technology and Services ### "Rt as servicedesk " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 25, 2022 We were happy with the software as servicedesk. Alerting, notifications, searching, escalation. Pros Free open source, linux, fullt customizable, good dashboards and integrations. Cons No integration with other tools as solarwinds or confluence so we changed to jira Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.