# Request Tracker Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Request Tracker Software - reviews, pricing plans, popular comparisons to other Task Management products and more. Source: https://www.capterra.com/p/210595/Request-Tracker --- # Request Tracker Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Request Tracker ## What is Request Tracker? Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department. ## What is Request Tracker used for? [Task Management](https://www.capterra.com/task-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Service](https://www.capterra.com/it-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Request Tracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bestpractical.com&name=Request Tracker) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Request Tracker 4.3 (3) VS. [4.4 (15,322)](https://www.capterra.com/p/19319/JIRA/reviews/) Starting Price $25 Per User, Per Month Starting Price $7.91 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.1 (14,365) Value For Money 5.0 (3) Value For Money 4.3 (9,771) Customer Service 3.3 (3) Customer Service 4.2 (9,527) ## Request Tracker alternatives [4.6 (5,076)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (13,548)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.6 (5,730)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (2,888)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Task Editing 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Edit task information and all related elements Ticket Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Workflow Management 4.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Task Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Task Progress Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the status and progress of tasks Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Request Tracker 103 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Uses AI to condense large amounts of text, audio, or video data into a coherent form System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Track and manage schedules and meetings via an integrated calendar Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Private online space that lets businesses securely share documents and provide information access to clients Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Configure existing workflows to meet your organization's needs Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Specify or track the date/time a project, task, etc., is due for completion Track and manage task relationships and dependencies Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Convert emails into tasks Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Plan and coordinate all the resources, costs and time needed to execute assignments Organize and schedule projects Pre-designed project plans that can be customized Monitor the progress of projects from start to finish Engage in direct, instant messaging with customers, users, etc. Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set the frequency of a task's occurrence Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more Allow users to access multiple services after entering their login credentials once UI looks like a spreadsheet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Split and manage tasks into individual components Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success UI looks like task board Edit task information and all related elements Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Add labels or tags to tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Measure and track time including hours worked and paid time off (PTO) A digital list of items that need to be completed Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial Free Version Starter $25.00 Per User,Per Month It includes: - 5 user minimum - Access to RT's full feature set - Unlimited External users - 10GB secure storage - Community support Business $35.00 Per User,Per Month It includes: - 10 user minimum - Access to RT's full feature set - Unlimited External users - 30GB secure storage - Email support - 7-day backups - Custom domain Growth $45.00 Per User,Per Month It includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 75GB secure storage - Email and chat support - 14-day backups - Custom domain - SSO Enterprise $105.00 Per User,Per Month It includes: - 25 user minimum - Access to RT's full feature set - Unlimited External users - 1TB+ secure storage - Email and chat support - 14-day backups - Custom domain - SSO - Data residency options - Data redundancy with automatic failover - Development environment Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Zapier](https://www.capterra.com/p/130182/Zapier/)[ PagerDuty](https://www.capterra.com/p/125693/PagerDuty/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (3) 3.3 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent CF Christopher F. Manager Computer Networking ### "RequestTracker review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2025 Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base Pros Extremely flexible and performant system Good UI and very mature data structure Well coded Cons Perl language for scrips is hard but Gen AI helps Alternatives considered [ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) [Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/) Reasons for choosing Request Tracker Open source and light weight. Tonnes of third party extensions and plugin architecture. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Loic P. Lead Ingénieur Système adjoint Marketing and Advertising ### "Très bon logiciel de ticketting" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 March 27, 2024 Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT. Pros Avantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes Cons Inconvénients: - La mise en place du SSO Reasons for choosing Request Tracker Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BH Bart H. Sr account manager Information Technology and Services ### "Rt as servicedesk " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 October 25, 2022 We were happy with the software as servicedesk. Alerting, notifications, searching, escalation. Pros Free open source, linux, fullt customizable, good dashboards and integrations. Cons No integration with other tools as solarwinds or confluence so we changed to jira Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)