# Request Tracker Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Request Tracker Software - reviews, pricing plans, popular comparisons to other Task Management products and more.

Source: https://www.capterra.com/p/210595/Request-Tracker/alternatives

---

# 

 Request Tracker Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Request Tracker

## What is Request Tracker?

Request Tracker (RT) gives teams a powerful, customizable, and affordable alternative to enterprise help desk tools like ServiceNow and Zendesk, with full control over workflows, automation, and data ownership. RT helps organizations track, manage, and resolve any type of request—whether IT incidents, customer support tickets, HR inquiries, or internal business operations. Its flexible design allows teams to create custom queues, automate repetitive tasks, and integrate seamlessly with email, APIs, and third-party systems. Built for teams that need reliability without complexity, RT delivers enterprise-grade functionality—ticketing, SLA tracking, approvals, dashboards, reporting, and workflow automation—without per-user pricing or vendor lock-in. Thousands of organizations worldwide rely on RT to streamline communication, improve accountability, and simplify request management across every department.

## What is Request Tracker used for?

[Task Management](https://www.capterra.com/task-management-software/)[Issue Tracking](https://www.capterra.com/issue-tracking-software/)[IT Service](https://www.capterra.com/it-service-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$25

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Request Tracker?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://bestpractical.com&name=Request Tracker)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Request Tracker

4.3 (3)

VS.

[4.4 (15,308)](https://www.capterra.com/p/19319/JIRA/reviews/)

Starting Price

$25

Per User, Per Month

Starting Price

$7.91

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.1 (14,351)

Value For Money

5.0 (3)

Value For Money

4.3 (9,759)

Customer Service

3.3 (3)

Customer Service

4.2 (9,515)

## Request Tracker alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Highest Rated

[4.6 (139)](https://www.capterra.com/p/144825/BOSS-Solutions/reviews/)

Starting price

$29.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Task Editing

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Edit task information and all related elements

Ticket Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track, manage, or resolve user requests and IT incidents/issues

Workflow Management

4.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Task Management

4.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Create, manage and track all task activities and progression

Task Progress Tracking

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Track the status and progress of tasks

Alerts/Notifications

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Request Tracker 103 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Uses AI to condense large amounts of text, audio, or video data into a coherent form

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Tools for the systematic analysis of various types of data or statistics

Application programming interface that allows for integration with other systems/databases

Manage the process of evaluating documents or requests submitted for approval

Manage assets throughout their lifecycle to optimize profit

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Assign issues and tasks based on availability or required skills

A record of all activities within the system, including user access, changes made, etc.

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

Track and manage schedules and meetings via an integrated calendar

Track and monitor efficient handling of all changes/transitions

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Private online space that lets businesses securely share documents and provide information access to clients

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Configure existing workflows to meet your organization's needs

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Creation and customization of dashboards

Import and export data to and from software applications

Specify or track the date/time a project, task, etc., is due for completion

Track and manage task relationships and dependencies

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Pre-made examples and templates for emails

Convert emails into tasks

Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies

Use AI to generate content in the form of text, images, videos, etc.

Managing service requests, incidents, IT issues & support with a ticketing system

Manage and track all disruptions and incidents

Track and manage inventory levels to maintain proper supply

Inspecting the issue resolution process for compliance with related systems and regulatory guidelines

Identify and respond to unexpected problems or failures (ie. "negative events")

Schedule and assign issue completion dates and/or times

Record and follow the progress of every issue

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

Templated responses for responding quickly to recurring support requests

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Adjust communications based on previous interactions or personal preferences

Arrange tasks based on the level of priority or urgency

Identify and solve underlying cause of incident(s), and prevent future incidents from occurring

Streamlining repetitive tasks and activities through automated and predefined workflows

Plan and coordinate all the resources, costs and time needed to execute assignments

Organize and schedule projects

Pre-designed project plans that can be customized

Monitor the progress of projects from start to finish

Engage in direct, instant messaging with customers, users, etc.

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Receive system updates as soon as any changes are made

Set the frequency of a task's occurrence

Planning, scheduling, and overseeing the release of software or system changes into a live or production environment

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work

Set a time to generate routine reports automatically

Search and filter data across systems to locate required information by entering keywords or certain criteria

Securely stores data to prevent data loss or breaches

Online portal through which end users can access the system, manage tasks, or obtain information

Database containing accurate and up-to-date information on all operational services

Track work performed and resources used for past customers, sites, or assets

Set and monitor service level agreements to ensure timely response and resolution

Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more

Allow users to access multiple services after entering their login credentials once

UI looks like a spreadsheet

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Split and manage tasks into individual components

Allow customers/users to submit support queries and service requests

Track the status of support tickets/escalations as they move through the service queue

Gauge satisfaction and receive information for improvement and success

UI looks like task board

Edit task information and all related elements

Create, manage and track all task activities and progression

Track the status and progress of tasks

Track and manage the scheduling of tasks

Add labels or tags to tasks

Set up connections to third-party platforms to improve business processes

Track, manage, or resolve user requests and IT incidents/issues

Measure and track time including hours worked and paid time off (PTO)

A digital list of items that need to be completed

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.3 (3)

4.3

Based on 3 reviews

## Pricing

Value for money

5.0 (3)

Free Trial

Free Version

Starter

$25.00

Per User,Per Month

It includes:

-   5 user minimum
-   Access to RT's full feature set
-   Unlimited External users
-   10GB secure storage
-   Community support

Business

$35.00

Per User,Per Month

It includes:

-   10 user minimum
-   Access to RT's full feature set
-   Unlimited External users
-   30GB secure storage
-   Email support
-   7-day backups
-   Custom domain

Growth

$45.00

Per User,Per Month

It includes:

-   25 user minimum
-   Access to RT's full feature set
-   Unlimited External users
-   75GB secure storage
-   Email and chat support
-   14-day backups
-   Custom domain
-   SSO

Enterprise

$105.00

Per User,Per Month

It includes:

-   25 user minimum
-   Access to RT's full feature set
-   Unlimited External users
-   1TB+ secure storage
-   Email and chat support
-   14-day backups
-   Custom domain
-   SSO
-   Data residency options
-   Data redundancy with automatic failover
-   Development environment

Value for money

5.0 (3)

5.0

Based on 3 reviews

## Integrations

[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.3 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.3 (3)

3.3

Based on 3 reviews

## User reviews

Overall rating

4.3

Based on 3 reviews

Filter by rating

5(1)

4(2)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

CF

Christopher F.

Manager

Computer Networking

### "RequestTracker review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

March 21, 2025

Honestly the best ticketing system I have worked with and I've worked with a fair few. Flexible enough that with zero code you can heavily customise it. Great extensions and user base

Pros

Extremely flexible and performant system Good UI and very mature data structure Well coded

Cons

Perl language for scrips is hard but Gen AI helps

Alternatives considered

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

[Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)

Reasons for choosing Request Tracker

Open source and light weight. Tonnes of third party extensions and plugin architecture.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LP

Loic P.

Lead Ingénieur Système adjoint

Marketing and Advertising

### "Très bon logiciel de ticketting"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

2.0

2.0

Likelihood to Recommend

8/10

March 27, 2024

Nous utilisons RT au quotidien pour la gestion des demandes faites au Support Informatique. Cela permet au collaborateur de faire des demandes qui seront ensuite redispatchées aux membres de l'équipe IT.

Pros

Avantages: - OPEN SOUCE - Gestion des projet - Suivi des demandes

Cons

Inconvénients: - La mise en place du SSO

Reasons for choosing Request Tracker

Les avis d'expérience trouvés sur Internet ont été un premier pas. Ensuite est venu la phase de test qui s'est révélée fluctuante. Enfin, le fait qu'il soit Open Source a fini par nous séduire ... un temps jusqu'à ce que l'on arrive au limite de ce service (Gestion multi-Clients)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

BH

Bart H.

Sr account manager

Information Technology and Services

### "Rt as servicedesk "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

7/10

October 25, 2022

We were happy with the software as servicedesk. Alerting, notifications, searching, escalation.

Pros

Free open source, linux, fullt customizable, good dashboards and integrations.

Cons

No integration with other tools as solarwinds or confluence so we changed to jira

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)