# Spoke Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spoke the right Route Planning solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210604/Circuit/reviews --- Spoke 4.8 (105) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spoke Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews Mariah G Self employedPackage/Freight Delivery, Self-employedUsed the software for: Less than 6 months. “What I like most about Circuit is that I can add stops by voice or scan and the app automatically optimizes my route so backtracking is minimized.“ September 20, 2025 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “These two limitations make it harder to fully tailor the delivery experience to the preferences of each client segment.“ February 25, 2026 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “It has helped our team stay organized, optimize routes efficiently, and maintain much better visibility of our pilots throughout the day.“ February 25, 2026 CA Carlos A Operation ManagerPackage/Freight Delivery, 2 - 10 employeesUsed the software for: 1-2 years. “It's difficult to talk about what I don't like about circuit because unfortunately I feel that I haven't gotten the most out of it, which is a shame because our operation has improved a lot. If I have to say something, it's that I can't add my clients' emails because They do not want to download the app to see the details of their delivery“ October 6, 2023 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, Spoke saves us time, reduces errors, and helps us deliver a more professional and reliable service to our customers“ February 25, 2026 HH Hannah H CEOFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “Clients not being able to message the driver specifically, not sure if I’m missing anything but usually when clients message the message doesn’t get to the driver.“ October 6, 2023 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “They find it easy to follow routes, update progress, and capture proof of delivery.“ February 25, 2026 KJ Kylie J Office ManagerRenewables & Environment, 2 - 10 employeesUsed the software for: 6-12 months. “I wish you could turn off the portion where drivers are allowed to add or delete stops.“ October 6, 2023 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pablo A. CEO Food & Beverages Used the software for: 6-12 months ### "The Best Routing Experience We’ve Had So Far" February 25, 2026 5.0 Our overall experience with has been very positive. The platform is intuitive, fast to learn, and reliable for our daily operations. It has helped our team stay organized, optimize routes efficiently, and maintain much better visibility of our pilots throughout the day. The real‑time tracking and dynamic ETAs have made a noticeable difference in how we plan and execute deliveries. Our drivers (pilots) also adapted quickly to the app, which is a big win for us. They find it easy to follow routes, update progress, and capture proof of delivery. On the dispatch side, having everything centralized in one dashboard makes the workflow smoother and reduces errors. While we would love to see improvements such as WhatsApp integration and the ability to set different communication preferences per client, Spoke overall has been a great tool that genuinely elevates our logistics operation. We appreciate the consistency, the simplicity, and how much time it saves us every single day. Pros What we like most about is how simple and intuitive the platform is for both our dispatch team and our pilots. Creating and optimizing routes takes just one click, and the system updates dynamic ETAs and real‑time tracking, which keeps our operation organized and efficient every day. We also value the driver app, which is extremely easy for our team to use on the road, with seamless navigation and access to delivery details, photos, and proof of delivery. Overall, Spoke saves us time, reduces errors, and helps us deliver a more professional and reliable service to our customers Cons What we like least about is that there is no native integration with WhatsApp, which is essential for last‑mile communication in our market. We also miss the ability to set different communication settings per client, since some customers need SMS, others email, and others WhatsApp‑style messaging. These two limitations make it harder to fully tailor the delivery experience to the preferences of each client segment. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Track-POD](https://www.capterra.com/p/178880/Track-POD/) Reason for choosing Spoke We chose because it offered the simplest and most intuitive experience for both our dispatch team and our drivers. While alternatives like Routific, Onfleet, and Track‑POD have strong feature sets, Spoke stood out for its ease of use, its clean dispatcher dashboard, and its ability to help us create and optimize routes in just one click. According to external reviews, Spoke (formerly Circuit for Teams) is known for being user‑friendly and offering straightforward route planning, load assignment, and real‑time tracking—all of which matched exactly what our operation needed. Switched from [Routific](https://www.capterra.com/p/142530/Routific/) Before adopting , we explored Routific, another route optimization tool commonly used for multi‑driver delivery operations. It offered good route planning features, but Spoke felt more intuitive for our team and easier to use day‑to‑day. Review Source EB Emrah B. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Spoke best app for Couriers " December 1, 2025 5.0 we use (circuit) since year and the app is the best we ever used for route optimization. By adding stopps manual to each route and by having a full overview to each driver in livetime we can save time. Pros Smart functions and easy in use. Saves time. All drivers can optimize their route and the dispatcher knows the process pf each route. Also the history of the routes helps to solve problems at last mile. Cons sometimes geo-data fail drives you to wrong location but happens under 1%. this may only be a local problem. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing Spoke has a better stability and it is easy to use. The manual stop adding works better finds all stopps faster and rightly. Review Source aB avery B. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Circuit review" October 6, 2023 3.0 Very consistent. Our drivers use the app virtually everyday and will continue to use it moving forward. Pros The ability to put in delivery time frames for each stop is what got us to sign up. The built in GPS combined with the route optimization based on the delivery windows is what we love about this product. Cons The price is too high. Don't know why everytime a driver is added, you add another $20 USD. Should be a flat fee for single user or business account. We enter the same stops day after day, but Circuit doesn't have the ability to autofill to help find the previous drop off location quicker. As far as I know. Reason for choosing Spoke no alternative product Review Source JP Joshua P. Director Logistics and Supply Chain Used the software for: 2+ years ### "A great product for any size of business" October 6, 2023 5.0 We took on a new contract which meant a delivery scheduler was required, we then looked at options and Circuit looked like the best fit, we now have 2 drivers and use the software every day. A huge help and we wouldn't be able to run our van deliveries without this software. Pros I love how easy it is to add multiple deliveries onto circuit, either by adding a spreadsheet or manually searching. I also love how Circuit has grown and changed with our business, we have been in meetings with the developors at Circuit to say what was and wasnt working for us and changes have been made on the app as a whole to make the product perfect. Any issues raised have always been sorted very quickly. Cons our deliveries are sometimes constantly the same as we visit charity shops. It would be great to create templates which can be loaded in whenever needed. Alternatives considered [Track-POD](https://www.capterra.com/p/178880/Track-POD/)[RouteMagic](https://www.capterra.com/p/195559/Route-Magic/) Reason for choosing Spoke It offered more options and a better growth model for smaller to medium businesses. Review Source JS Jordan S. Delivery Manager Retail Used the software for: Less than 6 months ### "Circuit Is The Best Investment Our Company Made In 20 Years" October 6, 2023 5.0 Circuit has been mind blowing for our company and is letting us know just how far behind the times we were in the implementation of our delivery service. It is something we are going to continue to expand in our company, as well as, being the first program I mention to other people dealing with the same difficulties in our field. Pros The most impactful thing about Circuit is really the efficiency it has brought to our company overall. From communication between dispatchers and customers, to the effectiveness of the drivers, to the massively reduced training time of new employees, Circuit has made unbelievable changes to our overall performance. This does not include the fact that the cost of Circuit is only a fraction of the total savings we are getting by using the software. The free trial was also a great investment. Integration into our companies processes was not only simple but also eliminated some of the extra steps we had to do with our old system. We had Circuit fully up and running company wide in just a few minutes and even people who were not at all computer savvy were able to get their portion up and running with little problem quickly. Cons The largest thing that i currently do not like about Circuit is the fact that my drivers cannot mark a break on their route if they are using android or google powered phones. There is an option on Iphones to do this but it has not made it to the other devices as of yet. This is a minor thing however, because when i reached out to the Circuit team they were already aware of it and were working on making it an active thing. I hope to see that update roll out soon. Reason for choosing Spoke JumpTrack was very cost prohibitive. The functionality of the product did not seem to offer anything more than other options on the market. Review Source CA Carlos A. Operation Manager Package/Freight Delivery Used the software for: 1-2 years ### "The best and easy to up for small and medium business" October 6, 2023 5.0 efficient Pros which is too easy to use and extremely efficient and stable, in all the time I have been using it it has never failed me and the times that the application has crashed it has lasted minutes out of service which speaks very well of the response time of its workers to put it back on, I work from Latin America and despite being a foreign application, for me, it is very well designed for any user and the response time for queries is very fast. Cons It's difficult to talk about what I don't like about circuit because unfortunately I feel that I haven't gotten the most out of it, which is a shame because our operation has improved a lot. If I have to say something, it's that I can't add my clients' emails because They do not want to download the app to see the details of their delivery Reason for choosing Spoke Circuit is very easy to use and saves me a lot of work when planning my routes, unlike Beetrack, which had to take an introductory course to use it and it was not even remotely easy to use or interpret, not to mention that Beetrack asked me to pay 6 months in advance when circuit gave me a 1 month trial. Basically I lost 6 months of payment with beetrack which I would have happily paid to circuit Review Source JBB James Brian B. Operations Manager Retail Used the software for: 6-12 months ### "Great Software!" February 24, 2022 5.0 My overall experience with Circuit has been fantastic. Kev has been outstanding in every aspect, specifically in the area of customer service. Circuit fits our needs perfectly. Keep up the excellent work, Circuit; we are so pleased we found you! Pros What do I like the most? I like it all, but I'd say the proof of delivery, optimization, and the export data function if I had to choose. Cons As mentioned before, I'd like to see a master search option. Don't get me wrong, Circuit's search function is nice; A master search covering two or three months would be more convenient and would save time when you're unsure what day the "Package" went out. It would also be nice to have the ability to take more than one photo. I'm pleased to hear Circuit's going to 24-hour customer service, much needed when your business is in the US :). Alternatives considered [CXT Software](https://www.capterra.com/p/30808/X-Dispatch/) Reason for choosing Spoke The others offered far more than we needed and were far too complicated for what we do. Review Source Response from Circuit October 4, 2023 Hey James, thank you so much for the review. Among the many new features we've added recently are global account search, the ability to take multiple proof of delivery photos, and much more. Check out our changelog for the latest updates. WD William D. Owner Legal Services Used the software for: 1-2 years ### "Extremely important App" October 6, 2023 5.0 This app has vastly made my route planning easier and is an important part of my business. Pros Perfect app for Process Server route planning. Cons I need a little better alternative planning when stops have set delivery times. Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Spoke I am not limited on the number of stops I can schedule. Review Source PR Pawan R. Owner Construction Used the software for: 6-12 months ### "Good GPS routing software" February 20, 2026 4.0 Overall, my experience with has been good. It’s really helped me within my business creating routes for my teams. Pros What I like most about is it’s a software where we could organize all our daily routes and stops in a day for our team to easily navigate for the fastest and most efficient route possible. It was easy to use and very user friendly. Max 10 stops for free version. Cons What I like, least about is the inability to customize it further for routes for external factors, including weather and traffic to more internal things like priority, sequencing, and duration at each stops Review Source TM Tammi M. Administrative Assistant Logistics and Supply Chain Used the software for: 1-2 years ### "Exactly what we needed!" March 6, 2025 5.0 Great! No issues whatsoever. It was exactly what we needed. Pros Very easy to use and customer service team was super helpful! Cons It's a little pricey, but still a good value for everything you get. This is an extremely versatile app with a lot of capability. Review Source kH katherine H. sales professional Furniture Used the software for: 1-2 years ### "Great value!" October 7, 2023 5.0 Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. While there are issues that have arisen with load time and how many things you have to click through in order to finalize a route, the positives far outweigh the negatives. I would recommend. Pros Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. Cons Too many finalization buttons to optimize a route. It seems like you have to click through so much after inputting the route information before the route is actually saved. Many times our team has input a route and not finalized it because you have to walk through 3 additional steps to complete it. That takes time when working with a customer. Switched from [Upper](https://www.capterra.com/p/229055/Upper/) Ease of service and affordability Review Source RW Richard W. Director Retail Used the software for: 1-2 years ### "The most cost effective " October 10, 2023 5.0 Pros If you are running a small fleet of delivery vehicles, then the circuit is a must have. It is a cost effective solution with loads of great features. The one feature we love is how the customer can track their delivery to their business. Cons None thing really. The only feature that would be fantastic to have would be to upload a week's worth of deliveries and for circuit to optimise the run for the week. At the moment you only do it for the day. Which means sometimes we go to the same area in the week. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source EK Edwin K. CEO Retail Used the software for: Less than 6 months ### "Circuits Review" October 6, 2023 5.0 Very reliable Pros Reliable deliveries route planning each with ETA well displayed based on the dispatched time Cons Rerouting upon adding new deliveries, it doesnt review the item route it simply adds. It would be good if the entire route is reconsidered. Not integration with Woocommerce. Hard codes dispatch time,it should be allowed to be flexible to the actual dispatch time. Alternatives considered [Zeo Route Planner](https://www.capterra.com/p/208151/Zeo-Route-Planner/) Reason for choosing Spoke App stability and reliable real time data Review Source KC Kelsey C. Healthy Opportunities Specialist Hospital & Health Care Used the software for: Less than 6 months ### "Circuit -- Such a gamechanger. " October 6, 2023 5.0 Circuit has made our organization be able to be more efficient as well as help ensure that we are able to give our clients their food on a weekly basis due to the simplicity that our routes are easy to create, maintain and function with. Pros Circuit has allowed our organization to be able to serve more individuals in need that qualify for our services due to the dramatic amount of time we were using to hand-type and navigate ourselves for our deliveries. Now, with Circuit, we can base our route off the week before that was saved within our team and add and take off deliveries instead of having to manually do it by hand. Cons The mobile app can be more of the way to go in terms of routes but sometimes we do have to use the webpage. I have seen it be significantly slower on that aspect. Review Source SH Sophia H. Logistics Coordinator Logistics and Supply Chain Used the software for: 6-12 months ### "Top Tier Software: Highly Recommend " January 7, 2021 5.0 My overall experience with Circuit was truly wonderful. The team was on standby to answer any and all of my questions in a timely manner and were very helpful in explaining each package to suit my needs whereas other corporations try to upsell the most expensive package. The software was straightforward and relatively simple to use. Great experience overall. I’m a loyal circuit customer at this stage and plan to renew my subscription any time an optimization software is necessary for myself and/ or my company. Pros The most impactful features that I was able to utilize with Circuit was its user friendly interface and the simplicity of integrating the software into the logistics strategies I had curated for my team. Having to schedule, coordinate, and distribute my team to over 400 locations in under 2 weeks would not have been feasible had I not had access to a platform as inclusive as Circuit. It was easy to format, it’s extremely inclusive in terms of importing and exporting data (daily and weekly,) and it’s novice friendly in terms of my drivers understanding how to use it for the first time. Both drivers and administrators are able to update the app/ web browser and all changes are stored with in the system- removing the need to update spreadsheets all day. Cons The only feature that I would encourage the Circuit team to incorporate into the software would be to format the “phone number” column so that the team is able to click the number and it automatically calls as opposed to having to read the number and manually type it in. Outside of that I can’t think of a single feature that the software doesn’t already encompass. Alternatives considered [RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/) Reason for choosing Spoke I preferred Circuit’s interface. Review Source Response from Circuit October 4, 2023 Sophia thank you so much for your review. We're so glad to hear that you found the app so quick and easy to use. We release new features all the time, and it's now possible to 'click to call' phone numbers. For more info on the latest features we have released, check out our changelog. MAM MIguel Angel M. Manager Financial Services Used the software for: 2+ years ### "Great acquisition" October 6, 2023 5.0 a great experience to improve job Pros all the features, great software LOW COST Cons Need more detail in maps, need chat with driver Review Source TN Tomasz N. Office Manager Food Production Used the software for: 1-2 years ### "Amazing product!" October 4, 2023 5.0 Pros Since we implemented Circuit, our customers are more happy with the estimated delivery times received on their phone every day and it made my life, as an office manager, much easier to set up the routes. Cons The only con about the app is the consistency with setting up the routes as sometimes they could be better, but the app is constantly updated and the routes are getting better and better and the features added to the system are amazing. Review Source DW Douglas W. Director Logistics and Supply Chain Used the software for: 2+ years ### "Circuit saved my life" October 7, 2023 5.0 Love love love it. Best on market we think Pros Real time optimization by both drivers and admins Cons Expensive side of the market but quality Review Source NK Noah K. Operations Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Great product, would recommend!" October 6, 2023 5.0 Very positive and easy to use product. Pros Ease of use for administrators and users. Cons Sending routes from PC is hard to edit. Review Source MW Mark W. IT Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Great app for courier business" October 7, 2023 5.0 Overall a good app to help our business Pros Allows our drivers to manage their deliveries efficiently Cons Sometimes the app is glitchy, issue showing drivers next stop on google maps Alternatives considered [RoadWarrior](https://www.capterra.com/p/167797/Road-Warrior/) Reason for choosing Spoke User interface Review Source JL Johannes L. Founder Food & Beverages Used the software for: 1-2 years ### "Great software that eliminates routing headache " October 7, 2023 5.0 Good from the start, easy to use for both administrator and driver. Pros Easy to use, clear interface and smart routing. Cons Not alwasy spot on for certain remote adresses, not native langugare. The import of route sheets could be easier with less coliumns and data. Reason for choosing Spoke Interface, import of routes, great app Review Source JW Jennifer W. Customer Service Rep Warehousing Used the software for: Less than 6 months ### "Most def will keep using! " October 6, 2023 5.0 5 our of 5 stars! Pros All features. i like that I can see driver's in real time, see where they have been, see if they are behind. the entire thing is awesome! Cons Sometimes it gets "stuck" so I cannot actually see where the driver's are Review Source DW David W. PROJECT MANAGER Utilities Used the software for: 2+ years ### "Great for Routing " October 6, 2023 5.0 This has been easy to use, and support from the company has always been there when needed. Pros We use Circuit to send drivers to customers multiple times per week. Our work is spread out across multiple Counties, and this would not be possible without the Circuit product. Cons For what we do, the product works great. Review Source NH Nina H. Owner Retail Used the software for: 6-12 months ### "Essential for our delivery service" January 19, 2021 5.0 I'm so grateful for Circuit - it has been essential in my business thriving during this difficult time. I just wish it worked better for small companies with one-two drivers and was cheaper! As a small business owner with small margins relying on local delivery to sustain my business, it's painful to spend so much on an app. I also find it frustrating that because support is in the UK, it's impossible to get help quickly because of the time difference. Pros When you are out on the road its operation is seamless. Works great with Google Maps. Reliable and easy to use for the most part. Has saved me so much time this past year. Cons I wish I could select a driver for a specific delivery after entering the delivery stops. I wish it gave you more control over notifications. I wish it let you edit routes after being sent to drivers. I wish it was cheaper and cost not linked to no. of drivers. Review Source Response from Circuit October 4, 2023 Hey Nina, thanks so much for that review. Since you posted this review, your wishes have come true! We have released new features that now let you select specific drivers for a route, customize your customer notifications, and edit live routes. We're launching new features all the time, so check out our changelog for the latest news. SS Steve S. IT Manager Wholesale Used the software for: Less than 6 months ### "Thorough App" October 18, 2023 4.0 Great customer service and training. Pros The ability to easily map stops, optimize and reuse existing routes. Real time tracking of a delivery driver. Cons Actual route tracking if a driver deviates from the planned route provided by Circuit. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/)[OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/)[MapQuest API](https://www.capterra.com/p/10013412/MapQuest-API/) Reason for choosing Spoke Cost, flexibility and ease of use. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.