# Spoke Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spoke the right Route Planning solution for you? Explore 105 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210604/Spoke/reviews --- Spoke 4.8 (105) [View alternatives](https://www.capterra.com/p/210604/Spoke/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spoke Ease of use 4.8 Customer Service 4.6 ## Pros and Cons in Reviews Mariah G Self employedPackage/Freight Delivery, Self-employedUsed the software for: Less than 6 months. “What I like most about Circuit is that I can add stops by voice or scan and the app automatically optimizes my route so backtracking is minimized.“ September 20, 2025 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “These two limitations make it harder to fully tailor the delivery experience to the preferences of each client segment.“ February 25, 2026 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “It has helped our team stay organized, optimize routes efficiently, and maintain much better visibility of our pilots throughout the day.“ February 25, 2026 CA Carlos A Operation ManagerPackage/Freight Delivery, 2 - 10 employeesUsed the software for: 1-2 years. “It's difficult to talk about what I don't like about circuit because unfortunately I feel that I haven't gotten the most out of it, which is a shame because our operation has improved a lot. If I have to say something, it's that I can't add my clients' emails because They do not want to download the app to see the details of their delivery“ October 6, 2023 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “Overall, Spoke saves us time, reduces errors, and helps us deliver a more professional and reliable service to our customers“ February 25, 2026 HH Hannah H CEOFood Production, 2 - 10 employeesUsed the software for: 1-2 years. “Clients not being able to message the driver specifically, not sure if I’m missing anything but usually when clients message the message doesn’t get to the driver.“ October 6, 2023 Pablo A CEOFood & Beverages, 2 - 10 employeesUsed the software for: 6-12 months. “They find it easy to follow routes, update progress, and capture proof of delivery.“ February 25, 2026 KJ Kylie J Office ManagerRenewables & Environment, 2 - 10 employeesUsed the software for: 6-12 months. “I wish you could turn off the portion where drivers are allowed to add or delete stops.“ October 6, 2023 ## Showing most helpful reviews Showing 1-25 of 105 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Pablo A. CEO Food & Beverages Used the software for: 6-12 months ### "The Best Routing Experience We’ve Had So Far" February 25, 2026 5.0 Our overall experience with Spoke has been very positive. The platform is intuitive, fast to learn, and reliable for our daily operations. It has helped our team stay organized, optimize routes efficiently, and maintain much better visibility of our pilots throughout the day. The real‑time tracking and dynamic ETAs have made a noticeable difference in how we plan and execute deliveries. Our drivers (pilots) also adapted quickly to the app, which is a big win for us. They find it easy to follow routes, update progress, and capture proof of delivery. On the dispatch side, having everything centralized in one dashboard makes the workflow smoother and reduces errors. While we would love to see improvements such as WhatsApp integration and the ability to set different communication preferences per client, Spoke overall has been a great tool that genuinely elevates our logistics operation. We appreciate the consistency, the simplicity, and how much time it saves us every single day. Pros What we like most about Spoke is how simple and intuitive the platform is for both our dispatch team and our pilots. Creating and optimizing routes takes just one click, and the system updates dynamic ETAs and real‑time tracking, which keeps our operation organized and efficient every day. We also value the driver app, which is extremely easy for our team to use on the road, with seamless navigation and access to delivery details, photos, and proof of delivery. Overall, Spoke saves us time, reduces errors, and helps us deliver a more professional and reliable service to our customers Cons What we like least about Spoke is that there is no native integration with WhatsApp, which is essential for last‑mile communication in our market. We also miss the ability to set different communication settings per client, since some customers need SMS, others email, and others WhatsApp‑style messaging. These two limitations make it harder to fully tailor the delivery experience to the preferences of each client segment. Alternatives considered [Onfleet](https://www.capterra.com/p/142633/Onfleet/)[Track-POD](https://www.capterra.com/p/178880/Track-POD/) Reason for choosing Spoke We chose Spoke because it offered the simplest and most intuitive experience for both our dispatch team and our drivers. While alternatives like Routific, Onfleet, and Track‑POD have strong feature sets, Spoke stood out for its ease of use, its clean dispatcher dashboard, and its ability to help us create and optimize routes in just one click. According to external reviews, Spoke (formerly Circuit for Teams) is known for being user‑friendly and offering straightforward route planning, load assignment, and real‑time tracking—all of which matched exactly what our operation needed. Switched from [Routific](https://www.capterra.com/p/142530/Routific/) Before adopting Spoke, we explored Routific, another route optimization tool commonly used for multi‑driver delivery operations. It offered good route planning features, but Spoke felt more intuitive for our team and easier to use day‑to‑day. Review Source EB Emrah B. CEO Transportation/Trucking/Railroad Used the software for: 2+ years ### "Spoke best app for Couriers " December 1, 2025 5.0 we use Spoke (circuit) since year and the app is the best we ever used for route optimization. By adding stopps manual to each route and by having a full overview to each driver in livetime we can save time. Pros Smart functions and easy in use. Saves time. All drivers can optimize their route and the dispatcher knows the process pf each route. Also the history of the routes helps to solve problems at last mile. Cons sometimes geo-data fail drives you to wrong location but happens under 1%. this may only be a local problem. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/) Reason for choosing Spoke Spoke has a better stability and it is easy to use. The manual stop adding works better finds all stopps faster and rightly. Review Source aB avery B. Operations Manager Food & Beverages Used the software for: 6-12 months ### "Circuit review" October 6, 2023 3.0 Very consistent. Our drivers use the app virtually everyday and will continue to use it moving forward. Pros The ability to put in delivery time frames for each stop is what got us to sign up. The built in GPS combined with the route optimization based on the delivery windows is what we love about this product. Cons The price is too high. Don't know why everytime a driver is added, you add another $20 USD. Should be a flat fee for single user or business account. We enter the same stops day after day, but Circuit doesn't have the ability to autofill to help find the previous drop off location quicker. As far as I know. Reason for choosing Spoke no alternative product Review Source JP Joshua P. Director Logistics and Supply Chain Used the software for: 2+ years ### "A great product for any size of business" October 6, 2023 5.0 We took on a new contract which meant a delivery scheduler was required, we then looked at options and Circuit looked like the best fit, we now have 2 drivers and use the software every day. A huge help and we wouldn't be able to run our van deliveries without this software. Pros I love how easy it is to add multiple deliveries onto circuit, either by adding a spreadsheet or manually searching. I also love how Circuit has grown and changed with our business, we have been in meetings with the developors at Circuit to say what was and wasnt working for us and changes have been made on the app as a whole to make the product perfect. Any issues raised have always been sorted very quickly. Cons our deliveries are sometimes constantly the same as we visit charity shops. It would be great to create templates which can be loaded in whenever needed. Alternatives considered [Track-POD](https://www.capterra.com/p/178880/Track-POD/)[RouteMagic](https://www.capterra.com/p/195559/Route-Magic/) Reason for choosing Spoke It offered more options and a better growth model for smaller to medium businesses. Review Source JS Jordan S. Delivery Manager Retail Used the software for: Less than 6 months ### "Circuit Is The Best Investment Our Company Made In 20 Years" October 6, 2023 5.0 Circuit has been mind blowing for our company and is letting us know just how far behind the times we were in the implementation of our delivery service. It is something we are going to continue to expand in our company, as well as, being the first program I mention to other people dealing with the same difficulties in our field. Pros The most impactful thing about Circuit is really the efficiency it has brought to our company overall. From communication between dispatchers and customers, to the effectiveness of the drivers, to the massively reduced training time of new employees, Circuit has made unbelievable changes to our overall performance. This does not include the fact that the cost of Circuit is only a fraction of the total savings we are getting by using the software. The free trial was also a great investment. Integration into our companies processes was not only simple but also eliminated some of the extra steps we had to do with our old system. We had Circuit fully up and running company wide in just a few minutes and even people who were not at all computer savvy were able to get their portion up and running with little problem quickly. Cons The largest thing that i currently do not like about Circuit is the fact that my drivers cannot mark a break on their route if they are using android or google powered phones. There is an option on Iphones to do this but it has not made it to the other devices as of yet. This is a minor thing however, because when i reached out to the Circuit team they were already aware of it and were working on making it an active thing. I hope to see that update roll out soon. Reason for choosing Spoke JumpTrack was very cost prohibitive. The functionality of the product did not seem to offer anything more than other options on the market. Review Source CA Carlos A. Operation Manager Package/Freight Delivery Used the software for: 1-2 years ### "The best and easy to up for small and medium business" October 6, 2023 5.0 efficient Pros which is too easy to use and extremely efficient and stable, in all the time I have been using it it has never failed me and the times that the application has crashed it has lasted minutes out of service which speaks very well of the response time of its workers to put it back on, I work from Latin America and despite being a foreign application, for me, it is very well designed for any user and the response time for queries is very fast. Cons It's difficult to talk about what I don't like about circuit because unfortunately I feel that I haven't gotten the most out of it, which is a shame because our operation has improved a lot. If I have to say something, it's that I can't add my clients' emails because They do not want to download the app to see the details of their delivery Reason for choosing Spoke Circuit is very easy to use and saves me a lot of work when planning my routes, unlike Beetrack, which had to take an introductory course to use it and it was not even remotely easy to use or interpret, not to mention that Beetrack asked me to pay 6 months in advance when circuit gave me a 1 month trial. Basically I lost 6 months of payment with beetrack which I would have happily paid to circuit Review Source JBB James Brian B. Operations Manager Retail Used the software for: 6-12 months ### "Great Software!" February 24, 2022 5.0 My overall experience with Circuit has been fantastic. Kev has been outstanding in every aspect, specifically in the area of customer service. Circuit fits our needs perfectly. Keep up the excellent work, Circuit; we are so pleased we found you! Pros What do I like the most? I like it all, but I'd say the proof of delivery, optimization, and the export data function if I had to choose. Cons As mentioned before, I'd like to see a master search option. Don't get me wrong, Circuit's search function is nice; A master search covering two or three months would be more convenient and would save time when you're unsure what day the "Package" went out. It would also be nice to have the ability to take more than one photo. I'm pleased to hear Circuit's going to 24-hour customer service, much needed when your business is in the US :). Alternatives considered [CXT Software](https://www.capterra.com/p/30808/X-Dispatch/) Reason for choosing Spoke The others offered far more than we needed and were far too complicated for what we do. Review Source Response from Circuit October 4, 2023 Hey James, thank you so much for the review. Among the many new features we've added recently are global account search, the ability to take multiple proof of delivery photos, and much more. Check out our changelog for the latest updates. WD William D. Owner Legal Services Used the software for: 1-2 years ### "Extremely important App" October 6, 2023 5.0 This app has vastly made my route planning easier and is an important part of my business. Pros Perfect app for Process Server route planning. Cons I need a little better alternative planning when stops have set delivery times. Alternatives considered [Google Maps](https://www.capterra.com/p/227511/Google-Maps/) Reason for choosing Spoke I am not limited on the number of stops I can schedule. Review Source PR Pawan R. Owner Construction Used the software for: 6-12 months ### "Good GPS routing software" February 20, 2026 4.0 Overall, my experience with Spoke has been good. It’s really helped me within my business creating routes for my teams. Pros What I like most about Spoke is it’s a software where we could organize all our daily routes and stops in a day for our team to easily navigate for the fastest and most efficient route possible. It was easy to use and very user friendly. Max 10 stops for free version. Cons What I like, least about Spoke is the inability to customize it further for routes for external factors, including weather and traffic to more internal things like priority, sequencing, and duration at each stops Review Source TM Tammi M. Administrative Assistant Logistics and Supply Chain Used the software for: 1-2 years ### "Exactly what we needed!" March 6, 2025 5.0 Great! No issues whatsoever. It was exactly what we needed. Pros Very easy to use and customer service team was super helpful! Cons It's a little pricey, but still a good value for everything you get. This is an extremely versatile app with a lot of capability. Review Source kH katherine H. sales professional Furniture Used the software for: 1-2 years ### "Great value!" October 7, 2023 5.0 Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. While there are issues that have arisen with load time and how many things you have to click through in order to finalize a route, the positives far outweigh the negatives. I would recommend. Pros Circuit is improving all the time. It is a great product for the price, and the team seems to actively be working to upgrade it. Their customer service is accessible and they listen and work to fix any issues that arise. Including modifying the functions when necessary. Cons Too many finalization buttons to optimize a route. It seems like you have to click through so much after inputting the route information before the route is actually saved. Many times our team has input a route and not finalized it because you have to walk through 3 additional steps to complete it. That takes time when working with a customer. Switched from [Upper](https://www.capterra.com/p/229055/Upper/) Ease of service and affordability Review Source RW Richard W. Director Retail Used the software for: 1-2 years ### "The most cost effective " October 10, 2023 5.0 Pros If you are running a small fleet of delivery vehicles, then the circuit is a must have. It is a cost effective solution with loads of great features. The one feature we love is how the customer can track their delivery to their business. Cons None thing really. The only feature that would be fantastic to have would be to upload a week's worth of deliveries and for circuit to optimise the run for the week. At the moment you only do it for the day. Which means sometimes we go to the same area in the week. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Review Source AS Ajaydeep S. Director Hospital & Health Care Used the software for: 2+ years ### "Using circuit for route planning " October 6, 2023 5.0 I’ve been using it for 3 years now and never regretted my decision Pros I can plan in advance and map out my route for the next day which makes my job more efficient and easier Cons Everything is good no complaints I don’t have any issues currently Reason for choosing Spoke It checks out all the boxes for what I needed Review Source KK Kyle K. Event Organizer Philanthropy Used the software for: I used a free trial ### "Organizing the Chaos of Route Planning " November 28, 2023 5.0 Circuit's customer service is unmatched. Both \[sensitive content hidden\] in Customer Success and \[sensitive content hidden\] Thurgood in Sales resolved an issue I experienced with ending my free trial. Despite being a cross-departmental situation, both leaders showed why they are at the head of their groups. The urgency and professionalism in their communication earned my trust and consideration for any future business I decide to do with them. Pros Circuit made a usually tedious process of planning my routes for philanthropy and charity a breeze. To be able to plug in multiple different addresses across the county and have their algorithm standardize it in one simple route is what is making me consider subscribing to this service in the future. No other service does route planning better. Cons I personally did not find the other services Circuit offered to be useful to me - but that is more so to do with my goals than theirs. While they offer Route Planner and Teams to differentiate different accommodations and goals, they might need to further this visually (e.g. different color schemes or branding). They already attempt to do this, but Circuit is what people will remember - so maybe consider combining them into one application with one brand and making sure the difference is clear for both users of Route Planner and Teams. Review Source BF Brian F. Owner Retail Used the software for: 2+ years ### "Great Product - " October 6, 2023 5.0 Great. We've been with them for years and always been happy Pros Honestly the whole package of the offering is amazing. it does virtually everything we need it Cons The only thing I don't like about Circuit is the integration with shopify. We could become more effiecnt at pulling products if we could produce a list of items that we are delivering that day. Review Source AV Austin V. Sales coordinator Business Supplies and Equipment Used the software for: 6-12 months ### "Great for Planning Recurring Routes" October 6, 2023 5.0 It has been an awesome experience managing routes with circuit! as an admin, I keep a spreadsheet for each route, make changes to it as schedules shift for each salesman. When it comes time for a salesman to run a route, I just import their updated spreadsheet and it always calculates the best route to take. Helps for those times when customers get added and removed quite frequently! Pros \-This product has an excellent User Interface that is both friendly and intuitive-I enjoy the frequent software updates Cons I wish there was a way to track the time at each stop. There is a spot to import an estimated time at each stop, although it is difficult to collect that data aside in the field. If there was a way to find the difference from the arrival time to the time the user clicks "Navigate" to the next stop, that would be an excellent way to get an idea of how long a driver is at a particular stop. Reason for choosing Spoke It was the first option that I saw to have a spreadsheet import tool. That paired with Powerquery is a killer combo Review Source JJ Jouls J. General Manager Automotive Used the software for: 1-2 years ### "Best Route Planning Software" October 8, 2023 5.0 We saved quite a bit of time and hence money Pros This product really changed the way we used route optimisation. Cons Our customers are recurring customers. We would love to see if we can save the data of the customers in the portal instead of uploading every time. Alternatives considered [Verizon Connect](https://www.capterra.com/p/72551/Fleetmatics-Work/) Reason for choosing Spoke Easy to sue Review Source SP Simone P. Operations Manager Furniture Used the software for: 1-2 years ### "Great assisting platform" October 6, 2023 5.0 Pros Easy to use and to upload large delivery jobs via CSV Cons Notifications to clients could be more flexible Review Source MM Mario M. Program Manager/Administrative Non-Profit Organization Management Used the software for: 6-12 months ### "This product is a necessity for my organization." October 7, 2023 5.0 Overall, I would recommend this product to any organization dealing with transportation and logistics. Pros I really enjoy how easy and accessible the app is to use. We provide transportation to youth and this app makes routes so much easier. Cons I do not like that sometimes when the routes are being created, they aren't always equally distributed between the drivers. Sometimes I have to manually adjust the route to better meet the needs of the drivers. Reason for choosing Spoke Na Review Source GD Gabe D. Cofounder Food & Beverages Used the software for: 2+ years ### "Optimizes my time creating delivery routes" October 13, 2023 5.0 Positive Pros Saves me time when I'm at my busiest part of the day Cons From the beginning to now, most of my needs have been met with version updates. Would be nice to be able to add a driver to a route currently in progress. Review Source AC Alex C. IT Development Architect Government Administration Used the software for: 2+ years ### "Deliveries at the council" October 12, 2023 5.0 Allows us to arrange deliveries of bins to borough residents, and optimise our route to and from our depot. We also use this for healthcare was collections, which has been well received by the team running the service. Pros Easy to use, the import spreadsheet tool, drivers able to get on with it very quickly. Cons Interconnectivity was previously not available, we wanted feedback straight into the back office ordering system. Couldn't buy different licence for different users when advanced features only used by some. Review Source JW Jennifer W. Customer Service Rep Warehousing Used the software for: Less than 6 months ### "Most def will keep using! " October 6, 2023 5.0 5 our of 5 stars! Pros All features. i like that I can see driver's in real time, see where they have been, see if they are behind. the entire thing is awesome! Cons Sometimes it gets "stuck" so I cannot actually see where the driver's are Review Source DW David W. PROJECT MANAGER Utilities Used the software for: 2+ years ### "Great for Routing " October 6, 2023 5.0 This has been easy to use, and support from the company has always been there when needed. Pros We use Circuit to send drivers to customers multiple times per week. Our work is spread out across multiple Counties, and this would not be possible without the Circuit product. Cons For what we do, the product works great. Review Source NH Nina H. Owner Retail Used the software for: 6-12 months ### "Essential for our delivery service" January 19, 2021 5.0 I'm so grateful for Circuit - it has been essential in my business thriving during this difficult time. I just wish it worked better for small companies with one-two drivers and was cheaper! As a small business owner with small margins relying on local delivery to sustain my business, it's painful to spend so much on an app. I also find it frustrating that because support is in the UK, it's impossible to get help quickly because of the time difference. Pros When you are out on the road its operation is seamless. Works great with Google Maps. Reliable and easy to use for the most part. Has saved me so much time this past year. Cons I wish I could select a driver for a specific delivery after entering the delivery stops. I wish it gave you more control over notifications. I wish it let you edit routes after being sent to drivers. I wish it was cheaper and cost not linked to no. of drivers. Review Source Response from Circuit October 4, 2023 Hey Nina, thanks so much for that review. Since you posted this review, your wishes have come true! We have released new features that now let you select specific drivers for a route, customize your customer notifications, and edit live routes. We're launching new features all the time, so check out our changelog for the latest news. SS Steve S. IT Manager Wholesale Used the software for: Less than 6 months ### "Thorough App" October 18, 2023 4.0 Great customer service and training. Pros The ability to easily map stops, optimize and reuse existing routes. Real time tracking of a delivery driver. Cons Actual route tracking if a driver deviates from the planned route provided by Circuit. Alternatives considered [Route4Me](https://www.capterra.com/p/149633/Route4Me/)[OMNITRACKS](https://www.capterra.com/p/212823/OMNITRACKS-Cloud-Ticketing-System/)[MapQuest API](https://www.capterra.com/p/10013412/MapQuest-API/) Reason for choosing Spoke Cost, flexibility and ease of use. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.