Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
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Your reviews in one place, not all over the place. Cloutly helps you see, manage, track and respond to customer reviews from Google, Facebook and dozens of other review sites all in one place. Customize and send branded review invites to customers by email and SMS, asking them to review you online wherever you choose, get found higher in customer searches by improving your local Google reviews, and display reviews live on your site with our widgets. Get started free for 14 days!
Provider
Cloutly
Located In
Australia
Foundation
2019
Open API
No
Deployment
Cloud, SaaS, Web-Based
Mobile Apps
iOS, Android
Training
Live Online, Documentation, Videos
Support
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
Multi-location marketers, franchises and companies in competitive spaces use Cloutly to centralise and amplify the power of customer reviews, across dozens of review sites and app stores.
Content Source: Cloutly
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Cloutly Reviews
"Cloutly is the what a review management system should be."
Overall: Effortless and easy to use so i can focus on what I do, I have promoted it to many clients.
Pros: Its easy to use out of the box, It has great training but you will barely need it as most of it is very intuitive. Once you start using the platform it will reveal how simple and easy it is to use, well worth the trial for free to test it.
Cons: That I didn't know about it a few years ago, I have used many platforms and most of them are cumbersome
"Great product"
Overall: The product was pretty easy to setup, they had a live chat support person answering my questions in real time. i had everything setup in under 2 hours
Pros: The widget to include reviews on the website looks good and works how i would want it to. The drip campaigns to get reviews automatically seems good.
Cons: The features i cared about most were not available int he "Free Trial" so i kind of had to take a leap of faith and just buy it
"Great Product!"
Overall: great. [SENSITIVE CONTENT] and the team make the process of transitioning easy and any questions/requests we ask have all been considered and addressed throughout the process
Pros: Being locally developed and supported allows requests to be dealt with quickly and efficiently. In addition, we have very specific requests that Cloutly was able to customise to fit our business. No other platform was able to service us like this. Customer service is brilliant, wont be long until we see this business being a big player in the review management market.
Cons: if anything its not a full SEO based platform, however in saying this it was made very clear this is a review based platform.
Vendor Response
"Cloutly is Amazing! "
Overall: The Cloutly team are super responsive, and any questions or queries are managed straight away. I feel supported and backed up by the team both on routine admin, through to tech support for advanced solutions we're wanting to develop. We're an Australian-based business and so are Cloutly, so knowing we have that one-on-one local relationship is real a breath of fresh air. In my opinion it's a risk I think to just be one customer of many cutomers to any giant overseas business, so I need to know when I have questions or need help I'm waiting forever or mucked around. So the team at Cloutly really care about helping to grow our business and supporting us, and that's a big factor in our decision to team up with them. The product has been well-designed and thought-through, and it more than lives up to its promise.
Pros: The interface is simple and easy to navigate for our clients, and deploying and managing campaigns is a piece of cake. Being able to link existing review accounts in the click of a button means sycing all existing business review accounts into Cloutly takes no time at all, and then having the customer dashboard where they can read an reply on the spot is perfect. Plus with customer database import lists, marketing automation, and video upload, for us it was a winner. We've done our research and at the end of the day it made sense to team up with Cloutly to offer the software to our clients, and for us it's a winning move. We're investing in the software, and we'll continue to roll it out to our clients long into the future, whilst integrating it into our systems and platform too on a deeper level.
Cons: I haven't found something I don't like yet.... I didn't like the other solutions though on the market, that's why we teamed up with Cloutly.
"Excellent Customer Review Management Software"
Overall: I have been impressed with the platform functions and the excellent customer support to set things up correctly. It is lovely to receive your first customer review and showcase them on your website with the Cloutly widget.
Pros: The outstanding feature is how it is integrated with your Google business profile so you can reply directly to your customer reviews from the Cloutly platform. Setting up your campaigns, adding customers and sending the invites is a fantastic tool for managing your online reputation.
Cons: I can only pinpoint where you add the review steps in the campaigns to be given the option of SMS and Email individually or both together. Some customers offer both options or separately.
