# Cloutly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Cloutly the right Review Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210622/Cloutly/reviews --- Cloutly 5 (8) [View alternatives](https://www.capterra.com/p/210622/Cloutly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Cloutly Ease of use 5.0 Customer Service 5.0 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Scott B. CEO Founder Marketing and Advertising Used the software for: 6-12 months ### "Cloutly is the what a review management system should be." November 19, 2021 5.0 Effortless and easy to use so i can focus on what I do, I have promoted it to many clients. Pros Its easy to use out of the box, It has great training but you will barely need it as most of it is very intuitive. Once you start using the platform it will reveal how simple and easy it is to use, well worth the trial for free to test it. Cons That I didn't know about it a few years ago, I have used many platforms and most of them are cumbersome Review Source CL Clay L. Founder Accounting Used the software for: Less than 6 months ### "Great product" August 26, 2022 5.0 The product was pretty easy to setup, they had a live chat support person answering my questions in real time. i had everything setup in under 2 hours Pros The widget to include reviews on the website looks good and works how i would want it to. The drip campaigns to get reviews automatically seems good. Cons The features i cared about most were not available int he "Free Trial" so i kind of had to take a leap of faith and just buy it Alternatives considered [NiceJob](https://www.capterra.com/p/142037/NiceJob/)[Signpost](https://www.capterra.com/p/157887/Mia/)[Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Cloutly They were the easiest to setup with out a sales call, and had a free trial. Switched from [NiceJob](https://www.capterra.com/p/142037/NiceJob/) I found and tried nicejob first, but it was missing some things that seem cleaner and easier in cloutly Review Source NH Nathan H. Marketing Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great Product!" October 18, 2021 5.0 great. \[SENSITIVE CONTENT\] and the team make the process of transitioning easy and any questions/requests we ask have all been considered and addressed throughout the process Pros Being locally developed and supported allows requests to be dealt with quickly and efficiently. In addition, we have very specific requests that Cloutly was able to customise to fit our business. No other platform was able to service us like this. Customer service is brilliant, wont be long until we see this business being a big player in the review management market. Cons if anything its not a full SEO based platform, however in saying this it was made very clear this is a review based platform. Reason for choosing Cloutly easy to use, clearly understand the customer journey and backed by locally created software. Switched from [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) Easier product to use, more customisable, better customer service, good value for money. Cloutly don't treat you like another fish in the sea, they make you feel valued. Review Source Response from Cloutly October 26, 2021 Hi Nathan, thank you for your honest and constructive review! It's been an exciting challenge for us to build new integrations with your existing systems. Even more exciting when we can see the real-world impact driving reviews have had on your retail locations, including more calls, more direction requests and ultimately, more customers searching for and finding you online. Partly thanks to the awesome opportunity of working alongside you, Cloutly has become a powerhouse at driving and automating customer reviews (I'm biased, I know), however, there's still always room for improvement and things we could do better. One of those things - as you noted - was the ability to run a 'health check' on citations across the web, to offer more of an all-encompassing local SEO experience. It's something we're working on! :) I'm really proud of the work we've done together so far, delighted that Cloutly has been so useful and beneficial, and excited to keep working with you. - Lachlan, Founder CB Chris B. Director Online Media Used the software for: Less than 6 months ### "Cloutly is Amazing! " January 12, 2023 5.0 The Cloutly team are super responsive, and any questions or queries are managed straight away. I feel supported and backed up by the team both on routine admin, through to tech support for advanced solutions we're wanting to develop. We're an Australian-based business and so are Cloutly, so knowing we have that one-on-one local relationship is real a breath of fresh air. In my opinion it's a risk I think to just be one customer of many cutomers to any giant overseas business, so I need to know when I have questions or need help I'm waiting forever or mucked around. So the team at Cloutly really care about helping to grow our business and supporting us, and that's a big factor in our decision to team up with them. The product has been well-designed and thought-through, and it more than lives up to its promise. Pros The interface is simple and easy to navigate for our clients, and deploying and managing campaigns is a piece of cake. Being able to link existing review accounts in the click of a button means sycing all existing business review accounts into Cloutly takes no time at all, and then having the customer dashboard where they can read an reply on the spot is perfect. Plus with customer database import lists, marketing automation, and video upload, for us it was a winner. We've done our research and at the end of the day it made sense to team up with Cloutly to offer the software to our clients, and for us it's a winning move. We're investing in the software, and we'll continue to roll it out to our clients long into the future, whilst integrating it into our systems and platform too on a deeper level. Cons I haven't found something I don't like yet.... I didn't like the other solutions though on the market, that's why we teamed up with Cloutly. Reason for choosing Cloutly It's a better product than others offering the same type of software in the market in my research, and we have a great local team to support us too. We've done our research and after seeing the quality of the Cloutly technology, the ease of use, plus the local team who are super passionate, responsive and great to work with, it was the standout winner. I think if you're searching for this type of software, considering Cloutly is a must and as a minimum start up a demo account and have a chat to the team.... Review Source Cesar C. Business Owner Automotive Used the software for: Less than 6 months ### "Excellent Customer Review Management Software" September 5, 2022 5.0 I have been impressed with the platform functions and the excellent customer support to set things up correctly. It is lovely to receive your first customer review and showcase them on your website with the Cloutly widget. Pros The outstanding feature is how it is integrated with your Google business profile so you can reply directly to your customer reviews from the Cloutly platform. Setting up your campaigns, adding customers and sending the invites is a fantastic tool for managing your online reputation. Cons I can only pinpoint where you add the review steps in the campaigns to be given the option of SMS and Email individually or both together. Some customers offer both options or separately. Review Source SM Stephen M. Franchisee Utilities Used the software for: Less than 6 months ### "Where has Cloutly been all my life?" May 19, 2022 5.0 Pros I knew from the moment I saw Cloutly it was exactly what I have been looking for in a Review App. The team at Cloutly have thought about everything that is needed. Cloutly was so easy to setup and place into automatic pilot, I even had reviews coming in within 24 hours. I love the ability to add a video in the review request. Cons I haven't found any negatives with Cloutly and I doubt I ever will. Alternatives considered [Podium](https://www.capterra.com/p/164285/Podium/) Reason for choosing Cloutly Great Support & Simple to use. Review Source Response from Cloutly May 23, 2022 Steve, thank you so much for the glowing review! We were so excited to see your first video campaign go out, and really impressed at how quickly you had everything up and running with Zapier. Cheers, Lachlan CM Cameron M. Digital Marketing Manager Individual & Family Services Used the software for: Less than 6 months ### "No request was ever too much." October 22, 2021 5.0 Amazing. They have really gone above and beyond to met our needs. Coming from liaising with an overseas company to working closely with a locally based Australian start up has been chalk and cheese. It has been great to be able to work with a supplier who is quick and nimble to cater to our needs as me grow. Pros Cloutly have been amazing in their ability to come to the party in the customization we required to suit our network of franchises. Cons Although there have been a couple of gaps in capabilities from our previous supplier, \[SENSITIVE CONTENT\] and the team have been committed to plugging this gaps and enhancing the platform to meet our requirements. Reason for choosing Cloutly Our previous supply actually offered to match Cloutly's rate (which was a significant drop in price), but we had been so impressed with the service and support offered by Cloutly that we decided to move forward with the change. Review Source WS William S. Founder Publishing Used the software for: Less than 6 months ### "Amazing customer support!" June 22, 2021 5.0 I spoke to \[SENSITIVE CONTENT HIDDEN\] yesterday as I needed help with something minor. Instead of doing the bare minimum he called me on Zoom and spoke to me for 20 minutes. Not only did he answer my question effectively, he also gave me a detailed rundown in how Cloutly works and answered any further questions I had. Honestly couldn't have asked for better service. Hats off to L\[SENSITIVE CONTENT HIDDEN\] and also what amazing technology! Pros Great website. Great customer support. Great concept. Cons The only thing I didn't like is that I didn't find it sooner! Review Source Response from Cloutly June 22, 2021 Will, thanks for being such a legend! I was initially just really excited to help you navigate the platform and show you some cool features, but the rest of our conversation was even better. Loved getting in the trenches and talking about marketing, and was thrilled to learn more about your business and roadmap too. Similar Products Featured ## Related categories [Review Management](https://www.capterra.com/review-management-software/)[Reputation Management](https://www.capterra.com/reputation-management-software/)