# Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kylas Sales CRM the right CRM solution for you? Explore 596 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (596) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 14th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Boosts daily business efficiency 95% positive reviews out of 41 Most reviewers find business productivity improves through intuitive design, easy task management, and streamlined daily operations. Prajakta M Sales and marketing associate , 51 - 200 employees. "Kyla's CRM simplifies tasks, boosts productivity, and enhances user experience seamlessly." Occasional system slowness issues 74% negative reviews out of 31 Most users comment on performance and speed problems, mentioning slow loading, lag, and interruptions during important tasks. SHEETAL G Placement Coordinator, 51 - 200 employees. "experienced occasional technical issues, such as slow loading times or errors" Efficient sales pipeline tracking 98% positive reviews out of 41 Most users report pipeline management simplifies lead tracking, automates workflows, and centralizes sales data for clarity. Aakash S BDE, 11 - 50 employees. "It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish." Seamless team onboarding experience 100% positive reviews out of 21 Most reviewers describe the onboarding process as smooth, highlighting helpful support, clear guidance, and user-friendly setup. ## Showing most helpful reviews Showing 1-25 of 596 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sumit S. Accountant Banking Used the software for: Less than 6 months ### "Efficient and User-Friendly CRM for Sales Management" May 28, 2026 5.0 The CRM also supports automation for tasks such as lead assignment, reminders, and status updates, which helps improve productivity and reduce manual work. Pros Clean and user-friendly interface that makes onboarding quick Easy lead and pipeline management Built-in calling, email, and WhatsApp integration Cons Occasional lag or performance issues when handling large dataset Some automation workflows can feel basic Review Source AR Anupama R. Executive Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great for lead tracking and follow-ups." May 29, 2026 4.0 Overall, my experience with Kylas Sales CRM has been decent. It is useful for managing leads and daily sales activity, and the interface is easy to work with. However, the portal performance can feel slow at times, and mobile app updates do not always save correctly, so we have to update them again from the web portal. If performance and mobile syncing improve, the experience would be much better. Pros Kylas is easy to use for managing leads and tracking sales activities. The portal layout is simple to understand, which helps in updating lead status, follow-ups, and keeping sales records organized. It is convenient for daily CRM work and helps keep the team updated. Cons The web portal can sometimes take time to load, which slows down work. Also, when updating lead status or other details from the mobile app, the changes do not always save properly. Because of this, we need to log in to the web portal and update the same details again, which takes extra time. The mobile app sync and overall speed can definitely be improved. Review Source NK Navath K. Digital Marketing Specialist Education Management Used the software for: 2+ years ### "Worst CRM in Market " February 10, 2025 1.0 The Kylas was dead slow and the team has never fix the issue permanently Pros The CRM has worst and there are pros for the kylas Cons There are lot of Cons on Kylas CRM 1. The Kylas is worst CRM in among all the CRM in Market 2. The POC Person has not give correct info about the issue 3. I never refer this CRM to any business Review Source VR Verified Reviewer Telesales expert Supermarkets Used the software for: Less than 6 months ### "No nonsense stright Answer " March 5, 2026 4.0 Experience for was good but some time calls were not connecting or delayed and when we want to lession call recording some time it took time Pros Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale Cons Performance and Speed something it took long time to connect or something call was not and it gave message of miss call Review Source HM Harshwardhan M. Sales Manager Real Estate Used the software for: 1-2 years ### "Incredibly Powerful Features, but Comes with a Steep Learning Curve" May 29, 2026 4.0 Pros Kylas CRM tracks your business health with clear, real-time reports so you know exactly where to improve. At the same time, its automated workflows take over repetitive daily tasks, giving your team more hours to close deals. Cons The built-in reporting dashboards are highly functional for daily oversight, but creating advanced, deeply customized data reports can feel slightly restrictive without upgrading to the highest-tier pricing plan. Review Source PM PRATIKSHA M. CUSTOMER SUPPORT Banking Used the software for: 6-12 months ### "Reliable CRM with excellent client tracking and easy access to information." May 26, 2026 5.0 Even if I forget something about a client, Kylas helps me quickly access their complete details and interaction history. Great app Ease of use Lead management Automation/workflows Reporting/dashboard Customer support Faster sales follow-ups Team productivity Pros Excellent CRM for managing leads and sales pipelines. Easy to use, good automation features, and very supportive customer service. Highly recommended for growing sales teams. Cons Sometimes the notes added to leads get lost or disappear unexpectedly. Only this glitch has to fixed otherwise kylas sales crm app is the best app. Review Source RK Rahul K. Ground transportation services Hospitality Used the software for: 1-2 years ### "One n only kyalasa" May 30, 2026 5.0 Over all experience in good ,I have not heard about kulasa before but this is good customer management crm Pros Lead status traking is the most important thing that ,I have tern from kyalasa ,and reminder time for aal status Cons All thing is important,like lead ,status , follow up status ,all status reminder,when I have to update all stageges . Review Source BB Bhagyashri B. Sales coordinator Industrial Automation Used the software for: Less than 6 months ### "Easy-to-Use CRM with Strong Lead Management Features" May 29, 2026 5.0 My overall experience with Kylas Sales CRM has been positive. It has helped our team streamline lead tracking, manage customer interactions efficiently, and improve workflow organization. The platform is simple to use, offers useful automation features, and provides good value for money for growing businesses. Pros Kylas Sales CRM is very user-friendly and easy to set up. The workflow management and lead management features help our team track sales activities efficiently. I also like the quick information search and the overall value for money compared to other CRM tools. The interface is clean, and the customer support team is responsive and helpful. Cons Some advanced features have a learning curve for new users. At times, the system can feel slightly slow when handling large amounts of data, and a few integrations could be improved for smoother workflow management. Review Source VG Vrushabh G. Sustainability Executive Environmental Services Used the software for: 6-12 months ### "Sales storage" May 27, 2026 5.0 Pros Data management like separate leads, delas which connected with social media and also can write notes and the pipeline stages to understand the process. Cons sometime processing takes time and you have refresh again and again. updates are less for improvisation. Review Source GT Guruprasad T. Relationship manager Banking Used the software for: 6-12 months ### "Best crm app" May 27, 2026 5.0 Excellent . No issue till date. Best crm software i have use. Does the task efficiently. Will recommend Pros Easy to handle. No hang issue. Best crm software i have use. Does the task efficiently. Will recommend Cons No issue till date.if monthly graph added will be advantage . Monthly business if shown for last six month will be easy to understand sales progess Review Source VR Verified Reviewer Senior Executive Warehousing Used the software for: 1-2 years ### "Seamless CRM That Truly Supports Sales" December 22, 2025 5.0 Overall, the CRM experience has been very positive. It centralizes all customer and deal data, which makes tracking interactions, follow‑ups, and pipeline stages much easier. Automation, reminders, and reports help improve productivity and decision‑making for both sales reps and managers. There is still some complexity, but when the CRM is fast and aligned with real sales workflows, it meaningfully boosts efficiency and customer satisfaction. Pros The Best CRM i have ever used in my entire career . Made the sales easy. Advantages The sales pipeline and deal tracking features help us structure our lead flow and monitor movement from lead to closure more systematically. Cons In peak hours the system sometimes feels slow (loading pages, switching between modules, dashboards not refreshing in real time), which affects productivity for active sales users Review Source SP Satya P. AGM Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One of best Sales Mnagement CRM available to use" October 16, 2025 5.0 As mentioned in Pros every bit spend in terms of time or money is worth for the services provided by Kylas Pros With Kylas CRM I am able to track my opportunities at one place which helps me for sales management of team. With Kylas I can easily monitor the workflow strating from lead genration to proposal submission to opportunity convertion, everything is seamless WRT performance and speed. Security of the data captured or entered by team is topmost and can rely upon. Client management or getting details of clintel is just matter of few click. Seamless integration with our SAP is one of added advantage Cons In Initial journey while adopting the platform few glitches was noticed but properly addresed by Kylas team Review Source VR Verified Reviewer Assistant Manager Sales and Marketing Printing Used the software for: Less than 6 months ### "A Powerful Tool for Streamlining Sales Processes" December 16, 2025 5.0 Overall, my experience using Kylas has been positive. It helped streamline the sales process by organizing leads, tracking customer interactions, and providing visibility into the sales pipeline. The dashboard made it easier to monitor performance and manage daily tasks efficiently. The software was generally effective in supporting sales activities and improving team coordination. Pros In kylas the integration with email and calendar is fantastic. It makes scheduling follow-ups and sending reminders seamless Cons The reporting functionality feels very basic. It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking Review Source TR Tanvi R. Corporate Executive - Tech and Credit Operations Banking Used the software for: Less than 6 months ### "Kylas Makes Our Daily Operations Effortless" November 12, 2025 5.0 My overall experience with Kylas has been really good. It basically gives us everything we need in one system — from WhatsApp integration that makes communication super easy to features that help with scheduling and follow-ups the customization options are great too which makes it flexible and easy to tailor the system to our needs overall it really helps reduce our workload and keeps things organized Pros I like most about Kylas is the default dashboard. It’s super clean and gives short and precise reports for all branches, so I can get an overall view at a glance I also love how everything is nicely laid out you can easily click through to see more details right from the same dashboard. Its really convenient and makes checking insights quick and easy. Cons least about Kylas is that theres no default auto-refresh The data doesn’t update on its own, so if you don’t manually refresh it, you keep seeing old information sometimes it even says things like “Last refreshed: 18 hours ago.” It would be much better if the dashboard refreshed automatically so we could always see the latest updates without having to trigger it ourselves Review Source AR Aishwarya R. Operations Manager Real Estate Used the software for: 1-2 years ### "Best CRM for managing sales" December 9, 2025 5.0 I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot. Pros For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good. Cons Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue. Review Source AR Abhijeet R. Data Analyst Computer Software Used the software for: Less than 6 months ### "Review- KYLAS" November 14, 2025 5.0 My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. Review Source JR JASPAL R. team leader Chemicals Used the software for: 1-2 years ### "Kylas Sales CRM: Aasan aur Bharosemand”" November 28, 2025 5.0 Balanced usability and power for small‑to‑mid sized teams Streamlined lead/pipeline & task management: Pros Automation & time‑saving for sales teams Clear pipeline & lead‑management workflow Centralized data & improved sales visibility Cons Performance issues: slowness, lag, or downtime Reporting, analytics, and customization constraints (especially for complex need Review Source BD Bharti D. Counsellor International Affairs Used the software for: 6-12 months ### "Awesome experience with kylas" November 10, 2025 5.0 its great experience time saving and helpful to directly connect with clients on call without dialling their no on dial pad!! Pros Its very effective using the crm and its time saving as well..we can easily connect with clients profile we can find it so well in crm ! Cons once we add remarks earlier and submit it we cant modify it again!!i think we should have option to edit the remakrs as well Review Source RG Rishabh G. Performance Marketing Team Lead E-Learning Used the software for: 1-2 years ### "Very Good CRM" July 17, 2025 5.0 its good and easy to use for small startups or initial business users the can start and scale their business with kylas Pros Ease of use and easily we can track sales performance and really help full to understand lead journey. Cons Limitations in data capturing and getting more deep analysis is missing you can work on call recording and what's messages integrations. Review Source KG Kunal G. Digital Sales Associate Automotive Used the software for: 6-12 months ### "Kylas "CRM that easy to handle"" February 12, 2025 5.0 I am using this CRM from last one Year, When i first time use this CRM, i learn a lot on my first day, i go through how i add the leads, to create a own data report, to download the reports, how i can call the leads, its very easy to handle for me, i never seen such type of CRM, you can easily access what you want, who can give you the access, every time i open the CRM i learn something new, and day by day use of this CRM it is easy to maintain your report. Overall the Kylas sales CRM software easy to understand and helpful. Pros I like most is kylas CRM is very easy to handle, Its give you to create to edit to know about the each and every single lead status/report. You can go to dip as you go and learn easily, if someone show you how you do this next time you didnt get to ask someone. Cons Need to give multiple login at same time, just for the feedback i have wrote this. otherwise i didnt have any problem with the CRM Review Source VR Verified Reviewer . E-Learning Used the software for: Less than 6 months ### "Smooth and Efficient CRM for Sales Management" November 6, 2025 4.0 Overall experience with Kylas Sales CRM is good — it’s easy to use, helps manage sales efficiently, and saves time. Pros Easy-to-use CRM with great automation, clear dashboards, and smooth integrations for efficient sales tracking. Cons Sometimes automations don’t work properly and need manual updates, which slows down the workflow a bit. Review Source NS Nidhi S. telecaller Machinery Used the software for: 2+ years ### "Overall Good " February 7, 2025 4.0 generally positive, with users appreciating its user-friendly interface, streamlined sales process, strong customer support, and affordability, Pros friendly interface, robust automation features, and high level of customization Cons Kylas is an enterprise-grade Sales CRM designed to support growing sales teams Review Source RP Rudra P. RSM Banking Used the software for: Less than 6 months ### "Kylas Review" November 11, 2025 4.0 It’s a good app. I can track and see every thing under one roof. Sales Manager also can track their team. Pros I can track all of my team member’s business’s. Also can track daily visit of Ro, Sr Ro, Rm & Sm’s.. Cons App is ok, but app should reflate date on real time basis. Date and all entries can be seen after 5 min of upation. Review Source PPS Pragya Priyadarsini S. Business Development Executive Broadcast Media Used the software for: Less than 6 months ### "All your data at one place " December 17, 2025 4.0 Kylas sales CRM is a better option for data management I am using it from last 6 month kylas need to improve its interface Pros Data management and notes section and also different sections of lead management I mostly like the section of leads won Cons Most of the time the site become down and no edit option on note so kylas required to add the edit option Review Source SM Shubham M. Wealth Manager Financial Services Used the software for: Less than 6 months ### "User Friendly" March 2, 2026 4.0 Pros Kylas Software I'm using in first time... but I used very friendly... Little bit need some more improvements... Cons After completing work on a lead, we cannot easily move to the next lead without going back to the previous screen... same as meetings also in Mobile Application... 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