# Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kylas Sales CRM the right CRM solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (573) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks.“ December 3, 2025 sm sunil m Relationship ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work.“ July 3, 2025 AG Ana G Sales ManagerEntertainment, 51 - 200 employeesUsed the software for: Less than 6 months. “Missed Follow-Up Reminders: Users have reported that the system sometimes fails to send timely reminders for follow-up dates, which can lead to missed opportunities and delays in client communication“ February 12, 2025 ## Showing most helpful reviews Showing 1-25 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Atul J. Social Media Manager Financial Services Used the software for: 2+ years ### " Kylas is perfect of Lead management" May 26, 2023 5.0 Pros Kylas sales CRM has great fratures that helps to find and track leads easily Cons It is difficult to understand all the features at once Review Source Response from Kylas May 31, 2023 Thank you so much for sharing your review with us, Atul, we are so happy that you like Kylas features like lead management that help you track your leads easily. We understand that it takes time to learn a new platform. Also, we are updating our features and will soon share updates regarding the same. SS Shikha S. Marketing Manager-Digital Information Technology and Services Used the software for: Less than 6 months ### "Kylas-CRM for Sales & Marketing" February 14, 2025 4.0 Overall, Kylas Sales CRM offers a user-friendly interface and efficient lead management tools, making it easy to track and nurture leads. The automation features help streamline workflows, and the customer support team is responsive when available. However, delays in communication can be challenging. With some improvements in response times the experience could be even better. Pros At Waulite Technologies, we needed a CRM that could streamline our lead management and email marketing without unnecessary roadblocks. Kylas delivered—with an intuitive interface, flexible email campaigns, and responsive support that keeps things moving. Their automation and tracking features have made our sales process more efficient and organized. Cons The main drawback is that the project manager is handling multiple projects, leading to delayed responses. Even on email, WhatsApp, or phone calls, there are delays, and at times, escalation to a senior and continuous follow-ups are required to get updates and keep things moving. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Kylas Sales CRM We chose Kylas Sales CRM over other alternatives primarily because of its competitive pricing while still offering essential features like lead management, automation, and tracking that fit our business needs. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) We switched to Kylas Sales CRM to streamline lead management, automation, and tracking, as our previous CRM had limitations in flexibility, email campaign management, and support responsiveness. Review Source NK Navath K. Digital Marketing Specialist Education Management Used the software for: 2+ years ### "Worst CRM in Market " February 10, 2025 1.0 The Kylas was dead slow and the team has never fix the issue permanently Pros The CRM has worst and there are pros for the kylas Cons There are lot of Cons on Kylas CRM 1. The Kylas is worst CRM in among all the CRM in Market 2. The POC Person has not give correct info about the issue 3. I never refer this CRM to any business Review Source MC Mitesh C. Sales Manager Architecture & Planning Used the software for: 1-2 years ### "Great support in crm by kylas. " May 29, 2025 5.0 Kylas is very smooth and easily maintain the customer data. We have 15 team member we have use very softly. Pros Dashboard system and lead data filters and Meeting data. Daily sales activity and lead preview and call reports also good Cons Easy data analysis, dash board with side menu bar. They team is very helpful and also give the property response Switched from [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Not use properly not responding team is there Review Source SH Samiya H. Manager-HR Financial Services Used the software for: 1-2 years ### "Get to learn Kylas CRM" February 13, 2025 5.0 Using kylas is easy as a detailed knowledge base is given also they have videos on youtube to learn. It is user friendly along with flexibility to make is as per customer usage. Pros It is easy to navigate and use along with the timely support receive by the kylas team. It can be modified based on customer requirement. Cons Sometime it takes time to load the pages as server is down. Rest is working good. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was involving a lot of manual work which was creating issue with the correctness of data. Review Source ST Shibani T. CMO Wireless Used the software for: 6-12 months ### "Transformed our sales process" March 31, 2025 5.0 Very useful to the entire team. Made our sales very efficient Pros Functionality and Pricing. Lot of value at a very good price. Cons Interface is slightly complex owing to lot of features Switched from [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/) Pricing was too high when we added new mebers Review Source VR Verified Reviewer Senior Executive Warehousing Used the software for: 1-2 years ### "Seamless CRM That Truly Supports Sales" December 22, 2025 5.0 Overall, the CRM experience has been very positive. It centralizes all customer and deal data, which makes tracking interactions, follow‑ups, and pipeline stages much easier. Automation, reminders, and reports help improve productivity and decision‑making for both sales reps and managers. There is still some complexity, but when the CRM is fast and aligned with real sales workflows, it meaningfully boosts efficiency and customer satisfaction. Pros The Best CRM i have ever used in my entire career . Made the sales easy. Advantages The sales pipeline and deal tracking features help us structure our lead flow and monitor movement from lead to closure more systematically. Cons In peak hours the system sometimes feels slow (loading pages, switching between modules, dashboards not refreshing in real time), which affects productivity for active sales users Review Source AA Arman A. Senior Fullstack Developer E-Learning Used the software for: 1-2 years ### "Solid CRM with room to grow" September 22, 2025 4.0 Overall, I had a positive experience with Kylas. It strikes a good balance between functionality and simplicity, making it great for small to mid-sized teams that don’t want to drown in overly complicated setups. With a few more improvements on customisation and mobile usability, it could easily be a top-tier CRM solution. Pros The Kylas Sales CRM platform is easy to pick up and doesn’t take forever to get used to. I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward. It also feels lightweight and fast compared to a few other CRMs I’ve used, and the workflow automation saves a lot of repetitive effort. Cons Some customisation options feel a bit limited. For example, while reports are decent, more flexibility in creating detailed analytics would make it stronger. Review Source LB Lokesh B. Digital Sales Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Very Effective CRM" September 13, 2025 5.0 My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother. Pros The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training. Cons Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well. Review Source VR Verified Reviewer Assistant Manager Sales and Marketing Printing Used the software for: Less than 6 months ### "A Powerful Tool for Streamlining Sales Processes" December 16, 2025 5.0 Overall, my experience using Kylas has been positive. It helped streamline the sales process by organizing leads, tracking customer interactions, and providing visibility into the sales pipeline. The dashboard made it easier to monitor performance and manage daily tasks efficiently. The software was generally effective in supporting sales activities and improving team coordination. Pros In kylas the integration with email and calendar is fantastic. It makes scheduling follow-ups and sending reminders seamless Cons The reporting functionality feels very basic. It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking Review Source SM Swapnil M. Digital Sales Associate Automotive Used the software for: 1-2 years ### "A Powerful Tool with Room to Grow" February 12, 2025 5.0 We Are using Kylas Sales CRM form one Year and I can confidently say it’s one of the best tools Ive used for managing sales The user-friendly interface makes it incredibly easy to navigate even for someone who isnt tech savvy Everything is well-organized so you can find what you need without any hassle What I love most is how customizable it is. You can tweak pipelines, fields, and workflows to fit your business perfectly It feels like the CRM was built to adapt to your needs not the other way around The automation features are a huge time-saver. It takes care of repetitive tasks like follow-ups reminders and lead scoring, so you can focus on what really matters closing deals This has made my team so much more productive. Another big plus is how well it integrates with other tools like Google Workspace Microsoft Office and marketing platforms. Everything works together seamlessly which makes managing my business so much easier. the customer support is fantastic The team is quick to respond and always ready to help whenever you have questions or run into issues. Overall Kylas Sales CRM is a powerful flexible and easy-to-use tool that has made a real difference in how I manage my sales process. If you’re looking for a CRM that’s both efficient and reliableI highly recommend giving Kylas a try Pros From Last one Year I am using Kylas CRM What I liked most about Kylas Sales CRM is how easy it is to use. The interface is simple and clean, so even if you're not tech-savvy, you can quickly figure out how everything works. It doesn’t feel complicated or overwhelming. I also loved how customizable it is. You can tweak things like pipelines, fields, and workflows to fit your business needs perfectly. It feels like the CRM adapts to you, not the other way around. Cons Thire is no Cons in Kylas CRM But only The mobile app could have more advanced features to match the desktop experience. Overall, Kylas is a powerful CRM with room to grow, and I’m excited to see how it evolves! Review Source AR Aishwarya R. Operations Manager Real Estate Used the software for: 1-2 years ### "Best CRM for managing sales" December 9, 2025 5.0 I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot. Pros For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good. Cons Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue. Review Source AR Abhijeet R. Data Analyst Computer Software Used the software for: Less than 6 months ### "Review- KYLAS" November 14, 2025 5.0 My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. Review Source LS Lovepreet S. Data Analyst Marketing and Advertising Used the software for: 2+ years ### "Great platform for SME's " September 24, 2025 5.0 Pros Using the Services Since last 3 years. Its working smooth. Sales/ Support Team availabily is good and platform is easy to use , with genuene pricing you will get lot of features. Cons Sometimes it will work slow which will effect the work load. Profile permission settings are little complex. Review Source PN Prashant N. Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Kylas Work Partner" May 31, 2025 5.0 Good CRM using since 2 Years , Kylas made my work easier. Easy to learn and must use for growing organisation Pros One of the standout features is its pipeline management system—visually engaging and easy to customize according to different sales processes. Cons Some times it takes longer to reload ( it irritates while on a important work ). Lead pick by agent daily and overview daily reports shows differently. Review Source AS Aakash S. BDE Media Production Used the software for: Less than 6 months ### "Honest Review" June 27, 2025 5.0 What I appreciate most is its focus on simplicity and user-friendliness, making it quick to adopt for sales teams. The unlimited user model at a flat cost is a significant differentiator, allowing businesses to scale without worrying about escalating per-user fees. Features like lead management, customizable pipelines, and workflow automation are robust and genuinely enhance productivity by streamlining repetitive tasks. The reporting and analytics capabilities also provide valuable insights for informed decision-making. Pros user-friendly interface and comprehensive feature set, especially for growing businesses. It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish. The automation capabilities for tasks and communication are a huge time-saver, boosting team productivity significantly. Cons my primary concern would be occasional reports of performance issues, such as slowness or lag. While not consistently reported, such instances can disrupt workflow and impact user productivity, especially for sales teams who rely on real-time updates and quick navigation. Review Source SG Subhodeep G. Recruitment Education Management Used the software for: 1-2 years ### "Fantastic Experience with kylas." June 27, 2025 5.0 Very Good Experience , Highly Recommended to others who want do their work with a very short of time & follow their team progress as well. Pros I would to like to share my experience with kylas , its very much User friendly & we can do our work very easily with the help of Kylas. Thank you Team. Cons Using last 3 years but till now did not get any negative experience & The team kylas is so much efficient , if any problem persist they can solve it immediately. Review Source AKS Anil Kumar S. Gold Loan Financial Services Used the software for: Less than 6 months ### "Mixed Feelings: Kylas CRM Delivers Simplicity but Lacks Depth" November 12, 2025 5.0 Overall experience with Kylas Sales CRM is Smooth, intuitive and reliable-great for small team sales management and tracking Pros I love Kylas's simple drag and drop pipeline, smart follow-up automation, and mobile first design makes sales tracking effortless and fast. Cons Limited advanced reporting options, occasional UI lag on older devices and built-in telephony make it less smooth. Review Source EE Ekta E. Senior Sales Coordinator Information Technology and Services Used the software for: 6-12 months ### "Awesome Portal" July 3, 2025 5.0 Overall, my experience with Kylas Sales CRM has been extremely positive. It has simplified our sales process, making lead managementand tracking more organized. Pros It was a good experience using crm, it has improved our productivity and streamline the sales process as well Cons it takes some time for new users to understand all the features, but the support team helps with onboarding. Review Source SS Sawai S. FOUNDER Financial Services Used the software for: 6-12 months ### "PRIMESCORE's review for KYLAS " June 19, 2025 5.0 Our experience with Kylas Sales CRM has been very positive. The platform is user-friendly, efficient, and well-suited for managing our growing sales pipeline. It has helped streamline our operations and improve team productivity. As our organization continues to expand, we plan to onboard more users to the Kylas platform. Pros I have been using kylas from last 6 months for my Company named PRIMESCORE . Kylas CRM is very easy to use and features are amazing Cons Least about kylas sales CRM is none to say but if it to be then their can be preview tab for customisation so we can preview what is reflecting after customisation Review Source PPS Pragya Priyadarsini S. Business Development Executive Broadcast Media Used the software for: Less than 6 months ### "All your data at one place " December 17, 2025 4.0 Kylas sales CRM is a better option for data management I am using it from last 6 month kylas need to improve its interface Pros Data management and notes section and also different sections of lead management I mostly like the section of leads won Cons Most of the time the site become down and no edit option on note so kylas required to add the edit option Review Source MR Mitul R. Support Head E-Learning Used the software for: Less than 6 months ### "Pricing & Value for Money" September 16, 2025 4.0 The pricing is considered favourable, especially for SMBs. Features like unlimited users without extra per‑user charges Pros Ease of Use / User‑Friendly Interface Many reviewers say Kylas is intuitive, clean, and simple to pick up even for people without a strong technical background. The dashboard and workflows are easy to navigate. Cons certain desired features are missing or not fully developed The features are solid, but I found the customization a bit limited Review Source AT Abhishek T. Sr Manager Sales Computer & Network Security Used the software for: 6-12 months ### "A Focused Sales Tool" June 18, 2025 5.0 Pros Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality Cons An effective Integration with other lead generation platforms required, also deletion of leads which are created by error Review Source JR Jason R. Sales Experts Outsourcing/Offshoring Used the software for: 1-2 years ### "Kylas "The Advance Sales CRM"" February 10, 2025 5.0 Kylas has the most advanced feature with kylas sales CRM . I kept all the information of my clients with date wise details. Pros Kylas has great features like the leads categories sections and notes created facilities as per the dates. It's help us to recall our conversation with our client .love it . Cons Kylas doesn't show any notification and also its doesn't have any popped up message for new leads while working on other tab on system. Review Source SK SANIKA K. Head Human Resources and Employee Relations Human Resources Used the software for: 1-2 years ### "Value for money" February 14, 2025 5.0 Kylas helps us stay updated on the status of tasks and follow-ups in a timely manner. It also enables me to ensure that the team completes their allocated tasks within the defined timeline. Pros Kylas provides a seamless navigation experience with an intuitive, user-friendly interface, ensuring effortless accessibility and efficiency for users of all levels Cons The current limitation on custom field options in Kylas can be removed to allow unlimited customization, enabling greater flexibility and efficiency Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.