--- title: "Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kylas Sales CRM the right CRM solution for you? Explore 629 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210630/Kylas/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Kylas Sales CRM 4.8 (629) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews TO Tanisha O Digital MarketingReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance.“ June 10, 2026 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities.“ May 20, 2026 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The lack of detailed user manuals and video tutorials makes implementation and customization more challenging.“ May 20, 2026 Sumit s AccountantBanking, 11 - 50 employeesUsed the software for: Less than 6 months. “The CRM also supports automation for tasks such as lead assignment, reminders, and status updates, which helps improve productivity and reduce manual work.“ May 28, 2026 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 Suraj D PublicationsEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I can track each lead's journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organization“ May 29, 2026 IP Indra P Sales ManagerBanking, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “A minor frustration for some users is the lack of an auto-refresh feature on the dashboard.“ May 26, 2026 ## Showing most helpful reviews Showing 1-25 of 629 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sudam B. GOLD LOAN COMPANY Financial Services Used the software for: 2+ years ### "Best CRM for Growing Businesses " July 27, 2026 5.0 It's a outstanding sales CRM, I sencierly recommed to all business sale's catagory. Its a valuable CRM among all. A secured CRM app. Pros Easy pipeline tracking, task reminders, and real-time activity monitoring. Map out your exact sales stages clearly within the software. Cons Users regularly encounter slow page loading times and general system lag during periods of peak operational activity. But it works fine in every time. Overall it's ok. Not disappointing. Review Source AK Akanksha K. PR executive Consumer Services Used the software for: 6-12 months ### "“Efficient and User-Friendly CRM with Room for Mobile Enhancements”" September 22, 2025 4.0 Overall, my experience with Kylas Sales CRM has been positive. It’s user-friendly, helps streamline sales processes, and provides useful insights into team performance. While there are minor areas for improvement, the CRM has definitely helped in organizing leads and boosting productivity. Pros I really liked the intuitive user interface and ease of managing leads and deals. The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly. I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance. Cons The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version. Customization options for certain fields and reports could also be a bit more flexible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to Kylas Sales CRM because my current company uses it as the primary CRM tool. While I have experience with Zoho CRM in my previous role, I adapted to Kylas here to align with the company’s processes and workflows, which helped me efficiently manage leads, deals, and sales activities. Review Source RK Riya K. Sr. Business Development Manager Oil & Energy Used the software for: Less than 6 months ### "Sr. Business Development Manager" August 21, 2026 5.0 Overall, my experience with Kylas Sales CRM has been positive and useful for managing leads, follow-ups, and sales activities. The platform is easy to use and helps bring sales processes into one place. However, the dashboard and reporting features still need improvement to provide more accurate, real-time insights into day-to-day activities and team performance. Pros What I liked most about Kylas Sales CRM is its simple and user-friendly interface, along with its strong lead and sales pipeline management. It helps me keep track of leads, follow-ups, customer interactions, and sales activities in one place. The automation and reporting features also make it easier to manage the sales team and ensure that no opportunity is missed. Cons The dashboard still needs improvement to provide accurate and real-time insights into day-to-day sales activities. A more detailed and updated dashboard with clear activity tracking, follow-ups, lead status, and team performance would make the CRM more effective. Review Source HB Hrishikesh B. AGM MEP SALES Wine and Spirits Used the software for: Less than 6 months ### "Designed only for reporting: Worthless burden- not designed for CRM or Planning." December 18, 2025 2.0 Overly complicated, very difficult to make sense of why the platform is designed. This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer. Pros You can display what the deals are and what the leads are. also on one place the deals can be managed once made. I works with a little lag but you can work on the position of the deals by just dragging. Cons There is no calendar. This is the worst planning tool for planning. it is good for the management to see the progress, but a havoc for the sales team to work on it as it doesn’t work for as a planning tool. This tool does not have a calendar, you cannot do your daily, weekly monthly planning, (the most basic tools for planning). KYLAS is very complicated for people who have anytime worked on any other professional CRM platform. I still can t understand why this system is designed. The objective of a CRM tool should be to maintain customer details and the tool should be designed for planning and as the result of good planning and execution, the reporting part is the result. Although the reporting also does not have much functionality, but the whole tool out here is designed for how to report and absolutely no brains have been used to design the tool to be made user friendly for the sales team who could use this tool for planning. Review Source NS Nitin S. Design consultant Retail Used the software for: Less than 6 months ### "A best Crm tool for your business needs " June 19, 2026 5.0 I had good experience with kylas regards the chat experience and lead management overall it's a best thing to have Pros The filters which they have seen tickets and unseen tickets and replied and not replied and loved their pipeline Cons Mostly there are less reasons to least liking about kylas but building a pipeline In begging is a bit challenging Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) The organisation switched it but I found it very good Review Source AK Amandeep K. HR Legal Head Management Consulting Used the software for: 6-12 months ### "Great CRM support for any growing company." June 2, 2025 5.0 It has been great. Best feature that i felt is the auto data capturing and self reminder. It's been great working experience with Kylas. Working and data recording and maintaining became easy with it. Pros It's interconnectivity with our digital platforms and auto capturing data in the system. Clear and easy to use interface. Customisable dashboard. Cons At this point in time, we do not have any additional requirements or concerns. Kylas is currently fulfilling all of our needs effectively, and we are satisfied with its performance and capabilities. The platform is meeting our expectations in terms of functionality, user experience, and support. Should any new needs arise in the future, we will be sure to communicate them accordingly. Switched from [Kondesk](https://www.capterra.com/p/10002646/Kondesk/) Missed few features that were required. Like Whatsapp linking and remarks. Review Source SC Sai C. Team leader Higher Education Used the software for: 6-12 months ### "Kylas crm user" October 14, 2025 5.0 Pros Its where good to communicate with learn and sales persons and easy to update the comment as well. value for money Cons performance and speed is good when compared to other CRM and work flow goes good in the CRM easy to manage the things Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Friends justed kylas is good so the reson i have switched from zoho to kylas Review Source MC Mitesh C. Sales Manager Architecture & Planning Used the software for: 1-2 years ### "Great support in crm by kylas. " May 29, 2025 5.0 Kylas is very smooth and easily maintain the customer data. We have 15 team member we have use very softly. Pros Dashboard system and lead data filters and Meeting data. Daily sales activity and lead preview and call reports also good Cons Easy data analysis, dash board with side menu bar. They team is very helpful and also give the property response Switched from [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Not use properly not responding team is there Review Source JS Javed S. sales Manager Facilities Services Used the software for: 1-2 years ### "Good CRM Marketing software" September 10, 2026 5.0 BEST Pros Good marketing software with owners and sales stages going next steps for planning and getting lead to deal. Review Source AS Ayushi S. Mice travel consultant Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Kylass rizz" July 28, 2026 4.0 Pros Pros bcoz of kylas my deals section is sorted and I can track my lead and deal sections and keep the track on the target Cons So when we talked about cons there are few things that kylas needs to improve and one of the major things that leads section we need back options and lead assignment Review Source Sumit G. Sales Real Estate Used the software for: 6-12 months ### "Things gets arrange properly when you use Kylas." May 27, 2026 5.0 The platform makes it easy to organize leads, manage customer interactions, and track sales activities without needing a steep learning curve. Features like automation, reminders, pipeline tracking and reporting help streamline day-to-day sales work. Pros Easy lead management and automation, Customizable pipelines for different sales processes, Useful reports and dashboards for tracking performance, Affordable and designed well for growing businesses and startups. Cons Sometimes its not working when we have not a good strength network.There can also be occasional lag or minor usability issues when handling large amounts of data, and certain integrations may require additional setup or support. While it works very well for small and growing teams, businesses with highly advanced CRM requirements might find some features less comprehensive. Review Source bK biswaranjan K. gold loan Banking Used the software for: 6-12 months ### "simple and effective sales crm" December 18, 2025 5.0 overall, my experience with kylas sales crm has been positive. it is easy to use, efficient, and helps manage leads and sales activities smoothly. Pros kylas crm sales is very user friendly with a minimal learning curve.it offers good value for money for small and medium sized teams. Cons some advanced customization options are limited compared to other crms. integration options can also be expanded. Review Source IP Indra P. Sales Manager Banking Used the software for: 2+ years ### "Excellent Quality and Fast Delivery" May 26, 2026 5.0 A minor frustration for some users is the lack of an auto-refresh feature on the dashboard. Generating highly specific, custom reports or building advanced data visualizations can sometimes be difficult. Pros I absolutely loved the ease of use and intuitive interface. It made managing leads and tracking sales incredibly straightforward, without any complicated learning curve Cons The reporting and dashboard customization options can sometimes feel a bit limited for larger businesses Review Source SP Satya P. AGM Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One of best Sales Mnagement CRM available to use" October 16, 2025 5.0 As mentioned in Pros every bit spend in terms of time or money is worth for the services provided by Kylas Pros With Kylas CRM I am able to track my opportunities at one place which helps me for sales management of team. With Kylas I can easily monitor the workflow strating from lead genration to proposal submission to opportunity convertion, everything is seamless WRT performance and speed. Security of the data captured or entered by team is topmost and can rely upon. Client management or getting details of clintel is just matter of few click. Seamless integration with our SAP is one of added advantage Cons In Initial journey while adopting the platform few glitches was noticed but properly addresed by Kylas team Review Source KV Kotte V. sales executive Logistics and Supply Chain Used the software for: 1-2 years ### "Wholesome experience. " June 12, 2026 4.0 this application is very useful and has lot of information for a new joiner in the respective organization. Pros the various features of the applications, such as data reviews, location updating, and exiting customer details. Cons There is no Separation of customers with same names, it finds very difficult to identify the appropriate customer we are looking for. for instance: I search for good rich in Hyderabad, it exhibits up to 5 similar names. and sometimes the location is not triggered to current locations it stuck at Mumbai location. Review Source AL Alberto L. Director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good CRM - simple but not entry level" July 22, 2026 5.0 Implementation was quite fast; the person assigned to me knew the software very well and overall we went live in just 3 months Pros Easy to use; you can customized a lot of things; we do not use in all it potential but it is perfect for us , a samll company where we need to keep track of the offer we do Cons it has som limitation for example on filters; but it a software that is improving day by day so I'm expecting this will be resolved in coming release Review Source RS Rajesh S. Assistant Branch manager Financial Services Used the software for: 1-2 years ### "Good kalys crm" June 9, 2026 5.0 Pros I like about inter face lead interaction automation. User frandly crm to boost sales. Productivity. Review Source VR Verified Reviewer Assistant Manager Sales and Marketing Printing Used the software for: Less than 6 months ### "A Powerful Tool for Streamlining Sales Processes" December 16, 2025 5.0 Overall, my experience using Kylas has been positive. It helped streamline the sales process by organizing leads, tracking customer interactions, and providing visibility into the sales pipeline. The dashboard made it easier to monitor performance and manage daily tasks efficiently. The software was generally effective in supporting sales activities and improving team coordination. Pros In kylas the integration with email and calendar is fantastic. It makes scheduling follow-ups and sending reminders seamless Cons The reporting functionality feels very basic. It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking Review Source BB Bhagyashri B. Sales coordinator Industrial Automation Used the software for: Less than 6 months ### "Easy-to-Use CRM with Strong Lead Management Features" May 29, 2026 5.0 My overall experience with Kylas Sales CRM has been positive. It has helped our team streamline lead tracking, manage customer interactions efficiently, and improve workflow organization. The platform is simple to use, offers useful automation features, and provides good value for money for growing businesses. Pros Kylas Sales CRM is very user-friendly and easy to set up. The workflow management and lead management features help our team track sales activities efficiently. I also like the quick information search and the overall value for money compared to other CRM tools. The interface is clean, and the customer support team is responsive and helpful. Cons Some advanced features have a learning curve for new users. At times, the system can feel slightly slow when handling large amounts of data, and a few integrations could be improved for smoother workflow management. Review Source PS Pradyoth S. Senior Sales Real Estate Used the software for: 6-12 months ### "Best CRM Platform " June 15, 2026 5.0 Pros It keeps me posted on each and every activity I have scheduled, and I can manage my leads properly. Great experience. Cons Everything is ok, there is nothing to dislike about the kylae crm, but yes they can inform more, that will make your crm app more professional. Review Source sM sunil M. Relationship Manager Real Estate Used the software for: 2+ years ### "Kylas CRM review" July 3, 2025 5.0 Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work. Pros Kylas CRM is giving Hastha Global Ventures several advantages particularly in the five service categories which we operate i.e, Financial services, Real Estate services, Facility Management, Family Care and Customized solutions. This gives us data capturing, leads both Rental and Membership lead conversions through automatically reminders on the follow up dates on the tasks. Customized dashboards with reports helps us in aligning to our specific business needs in our growing market. Good in communicating to our clients with email integration directly sending auto mails for service requests. Cons Kylas CRM provides Hastha Global Ventures service requests communications only to the primary ID as our operating module will have two or more clients in a family membership package and the customized auto routing is not available. Due to the storage limits and software has its limited flexibility to tune in to specific needs. Review Source NP Nishant P. Operations Head Real Estate Used the software for: 2+ years ### "Kylas Review" November 14, 2025 5.0 The overall experience with Kylas Sales CRM has been great. It has allowed to keep track of all the prospects and the discussion with them. Pros The thing I like most about Kylas Sales CRM is that it's easy to use and keep track of all the prospects along with task assignment to all of them. Cons The least I like about Kylas Sales CRM is that it lags and stops working a sometimes mid task assigning and prospect creation. Review Source RA Rini A. Senior Admission Counselor E-Learning Used the software for: 6-12 months ### "Practical and Easy — But Not Perfect" December 3, 2025 5.0 The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient Pros All-in-one lead & pipeline management — It centralises leads, deals, contacts, and companies into one system. We can track each lead’s journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organisation. Cons Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks. Review Source AG Aancha G. Sales Coordinator Market Research Used the software for: 1-2 years ### "Feature-Rich CRM" November 5, 2025 5.0 Pros The best part about Kylas Sales CRM is its user-friendly design and structured lead management system. It helps in organizing prospects, tracking follow-ups, and maintaining complete visibility of the sales process in one place. Cons At times, the platform becomes slow while loading certain reports or data-heavy sections, which affects the workflow during peak hours. Review Source AR Abhijeet R. Data Analyst Computer Software Used the software for: Less than 6 months ### "Review- KYLAS" November 14, 2025 5.0 My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.