# Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kylas Sales CRM the right CRM solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (573) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews Productivity-focused CRM platform 95% positive reviews out of 41 Most reviewers find business productivity increases due to streamlined workflows, intuitive features, and time-saving tools that simplify daily operations. Prajakta M Sales and marketing associate , 51 - 200 employees. "Kyla's CRM simplifies tasks, boosts productivity, and enhances user experience seamlessly." Occasional slowness and lag 74% negative reviews out of 31 Most users report performance and speed issues, such as slow loading, lag, and unresponsiveness, especially during data-heavy tasks. Sourav K Marketing Manager, 11 - 50 employees. "Sometimes it's a bit slow and there were some bugs for deals section." Customizable sales pipeline tools 98% positive reviews out of 40 Most reviewers describe pipeline management as intuitive, with automation, clear visuals, and easy tracking that organize sales processes efficiently. Aakash S BDE, 11 - 50 employees. "It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish." Guided onboarding and support 100% positive reviews out of 21 Most users comment the onboarding process is straightforward, with responsive support and helpful training sessions ensuring a smooth transition. ## Showing most helpful reviews Showing 1-25 of 573 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Atul J. Social Media Manager Financial Services Used the software for: 2+ years ### " Kylas is perfect of Lead management" May 26, 2023 5.0 Pros Kylas sales CRM has great fratures that helps to find and track leads easily Cons It is difficult to understand all the features at once Review Source Response from Kylas May 31, 2023 Thank you so much for sharing your review with us, Atul, we are so happy that you like Kylas features like lead management that help you track your leads easily. We understand that it takes time to learn a new platform. Also, we are updating our features and will soon share updates regarding the same. VR Verified Reviewer Senior Executive Warehousing Used the software for: 1-2 years ### "Seamless CRM That Truly Supports Sales" December 22, 2025 5.0 Overall, the CRM experience has been very positive. It centralizes all customer and deal data, which makes tracking interactions, follow‑ups, and pipeline stages much easier. Automation, reminders, and reports help improve productivity and decision‑making for both sales reps and managers. There is still some complexity, but when the CRM is fast and aligned with real sales workflows, it meaningfully boosts efficiency and customer satisfaction. Pros The Best CRM i have ever used in my entire career . Made the sales easy. Advantages The sales pipeline and deal tracking features help us structure our lead flow and monitor movement from lead to closure more systematically. Cons In peak hours the system sometimes feels slow (loading pages, switching between modules, dashboards not refreshing in real time), which affects productivity for active sales users Review Source NK Navath K. Digital Marketing Specialist Education Management Used the software for: 2+ years ### "Worst CRM in Market " February 10, 2025 1.0 The Kylas was dead slow and the team has never fix the issue permanently Pros The CRM has worst and there are pros for the kylas Cons There are lot of Cons on Kylas CRM 1. The Kylas is worst CRM in among all the CRM in Market 2. The POC Person has not give correct info about the issue 3. I never refer this CRM to any business Review Source AN Aditya N. bde Consumer Services Used the software for: Less than 6 months ### "ai recommendation " March 2, 2026 5.0 Good to begin with and recommended. i want a feature if you could integrate ai to followup processs if you able to do. in feature wen ever i add notes that i have to call back the ai will automatical add to taks and remind me 5 mintue before call ✅ Your Idea (Converted into System) You want: 👉 When you write notes like: “Call Rahul tomorrow at 4 PM” “Follow up client after 2 days” “Call back in evening” AI should automatically: Detect follow-up intent Create a task automatically Add reminder Notify you 5 minutes before call Maintain follow-up database Pros easy to manage leads. api works well, phone direct call feature is good. i like the simple ui and colour. Cons task reminder is not wroking i have to do manual followup, i have regularly searching for follouwup and its wastes time. Review Source LB Lokesh B. Digital Sales Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Very Effective CRM" September 13, 2025 5.0 My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother. Pros The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training. Cons Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well. Review Source AA Arman A. Senior Fullstack Developer E-Learning Used the software for: 1-2 years ### "Solid CRM with room to grow" September 22, 2025 4.0 Overall, I had a positive experience with Kylas. It strikes a good balance between functionality and simplicity, making it great for small to mid-sized teams that don’t want to drown in overly complicated setups. With a few more improvements on customisation and mobile usability, it could easily be a top-tier CRM solution. Pros The Kylas Sales CRM platform is easy to pick up and doesn’t take forever to get used to. I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward. It also feels lightweight and fast compared to a few other CRMs I’ve used, and the workflow automation saves a lot of repetitive effort. Cons Some customisation options feel a bit limited. For example, while reports are decent, more flexibility in creating detailed analytics would make it stronger. Review Source VR Verified Reviewer Assistant Manager Sales and Marketing Printing Used the software for: Less than 6 months ### "A Powerful Tool for Streamlining Sales Processes" December 16, 2025 5.0 Overall, my experience using Kylas has been positive. It helped streamline the sales process by organizing leads, tracking customer interactions, and providing visibility into the sales pipeline. The dashboard made it easier to monitor performance and manage daily tasks efficiently. The software was generally effective in supporting sales activities and improving team coordination. Pros In kylas the integration with email and calendar is fantastic. It makes scheduling follow-ups and sending reminders seamless Cons The reporting functionality feels very basic. It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking Review Source VR Verified Reviewer AGM - MARKETING Oil & Energy Used the software for: 6-12 months ### "Kylas Sales CRM: Streamlining FuelBuddy's Sales with Room for Analytics Polish" December 17, 2025 5.0 Kylas Sales CRM has delivered a positive overall experience for FuelBuddy, streamlining fuel sales processes despite some limitations in advanced analytics. Pros Kylas Sales CRM excels most for FuelBuddy through its automation and intuitive pipeline management, transforming chaotic fuel sales tracking into streamlined operations. Cons Reporting lacks real-time auto-refresh and deep customization, occasionally delaying insights into fuel demand trends. Review Source JM JEYAGANESAN M. Relationship executive Banking Used the software for: 6-12 months ### "Good to use " March 2, 2026 5.0 Pros Sales management generating report easily.Easy to use and showing data on user friendly.Good and speedy response to Access my data online Review Source SM Shubham M. Wealth Manager Financial Services Used the software for: Less than 6 months ### "User Friendly" March 2, 2026 4.0 Pros Kylas Software I'm using in first time... but I used very friendly... Little bit need some more improvements... Cons After completing work on a lead, we cannot easily move to the next lead without going back to the previous screen... same as meetings also in Mobile Application... Review Source AR Aishwarya R. Operations Manager Real Estate Used the software for: 1-2 years ### "Best CRM for managing sales" December 9, 2025 5.0 I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot. Pros For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good. Cons Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue. Review Source SM Swapnil M. Digital Sales Associate Automotive Used the software for: 1-2 years ### "A Powerful Tool with Room to Grow" February 12, 2025 5.0 We Are using Kylas Sales CRM form one Year and I can confidently say it’s one of the best tools Ive used for managing sales The user-friendly interface makes it incredibly easy to navigate even for someone who isnt tech savvy Everything is well-organized so you can find what you need without any hassle What I love most is how customizable it is. You can tweak pipelines, fields, and workflows to fit your business perfectly It feels like the CRM was built to adapt to your needs not the other way around The automation features are a huge time-saver. It takes care of repetitive tasks like follow-ups reminders and lead scoring, so you can focus on what really matters closing deals This has made my team so much more productive. Another big plus is how well it integrates with other tools like Google Workspace Microsoft Office and marketing platforms. Everything works together seamlessly which makes managing my business so much easier. the customer support is fantastic The team is quick to respond and always ready to help whenever you have questions or run into issues. Overall Kylas Sales CRM is a powerful flexible and easy-to-use tool that has made a real difference in how I manage my sales process. If you’re looking for a CRM that’s both efficient and reliableI highly recommend giving Kylas a try Pros From Last one Year I am using Kylas CRM What I liked most about Kylas Sales CRM is how easy it is to use. The interface is simple and clean, so even if you're not tech-savvy, you can quickly figure out how everything works. It doesn’t feel complicated or overwhelming. I also loved how customizable it is. You can tweak things like pipelines, fields, and workflows to fit your business needs perfectly. It feels like the CRM adapts to you, not the other way around. Cons Thire is no Cons in Kylas CRM But only The mobile app could have more advanced features to match the desktop experience. Overall, Kylas is a powerful CRM with room to grow, and I’m excited to see how it evolves! Review Source JR JASPAL R. team leader Chemicals Used the software for: 1-2 years ### "Kylas Sales CRM: Aasan aur Bharosemand”" November 28, 2025 5.0 Balanced usability and power for small‑to‑mid sized teams Streamlined lead/pipeline & task management: Pros Automation & time‑saving for sales teams Clear pipeline & lead‑management workflow Centralized data & improved sales visibility Cons Performance issues: slowness, lag, or downtime Reporting, analytics, and customization constraints (especially for complex need Review Source BD Bharti D. Counsellor International Affairs Used the software for: 6-12 months ### "Awesome experience with kylas" November 10, 2025 5.0 its great experience time saving and helpful to directly connect with clients on call without dialling their no on dial pad!! Pros Its very effective using the crm and its time saving as well..we can easily connect with clients profile we can find it so well in crm ! Cons once we add remarks earlier and submit it we cant modify it again!!i think we should have option to edit the remakrs as well Review Source RG Rishabh G. Performance Marketing Team Lead E-Learning Used the software for: 1-2 years ### "Very Good CRM" July 17, 2025 5.0 its good and easy to use for small startups or initial business users the can start and scale their business with kylas Pros Ease of use and easily we can track sales performance and really help full to understand lead journey. Cons Limitations in data capturing and getting more deep analysis is missing you can work on call recording and what's messages integrations. Review Source BA Bhavya A. FO manager Retail Used the software for: 1-2 years ### "Product needs to be improved" October 16, 2025 4.0 Pros The service being provided by the team is really good and they try to resolve the requirements that we need Cons there are a lot of features that should be there in the product which are not there and should be developed Review Source NS Nidhi S. telecaller Machinery Used the software for: 2+ years ### "Overall Good " February 7, 2025 4.0 generally positive, with users appreciating its user-friendly interface, streamlined sales process, strong customer support, and affordability, Pros friendly interface, robust automation features, and high level of customization Cons Kylas is an enterprise-grade Sales CRM designed to support growing sales teams Review Source FS Foziya S. Admission Counselor Import and Export Used the software for: 1-2 years ### "Managing Sales Made easy with Kylas CRM" May 22, 2025 5.0 One of the things I really like is how customizable it is. You can tweak the sales pipeline to fit your process, which makes it feel like it’s built for your business. Pros Super easy to use,Also helps with team collaboration-Assigning tasks,tracking lead&keep everyone on same page is a lot easier Cons The Mobile version could be smoother,it works but its not as polished or fast aa the Desktop version plus you need internet connection to Access your data Review Source SS Sawai S. FOUNDER Financial Services Used the software for: 6-12 months ### "PRIMESCORE's review for KYLAS " June 19, 2025 5.0 Our experience with Kylas Sales CRM has been very positive. The platform is user-friendly, efficient, and well-suited for managing our growing sales pipeline. It has helped streamline our operations and improve team productivity. As our organization continues to expand, we plan to onboard more users to the Kylas platform. Pros I have been using kylas from last 6 months for my Company named PRIMESCORE . Kylas CRM is very easy to use and features are amazing Cons Least about kylas sales CRM is none to say but if it to be then their can be preview tab for customisation so we can preview what is reflecting after customisation Review Source AS Abinash S. ISM Building Materials Used the software for: Less than 6 months ### "Best used CRM" November 28, 2025 5.0 All is good The work we do in it is very nice and its a user friendly app to work with. Very easy to understand Pros The tasks overdue part is good. We come to know whom to connect first.The page becomes slow sometimes. Cons Lead source should be showing in the first page before going inside the lead.After completing a task it should automatically get removed. Review Source FA Faizan A. Assistant Manager Consumer Services Used the software for: 6-12 months ### "Efficient and User-Friendly Sales CRM with Room for Enhancement" January 31, 2025 5.0 The functionalities offered by Kylas Sales CRM have worked very well for me particularly on automating lead and sales processes. It is easy to use, and every team member is able to manage customer interactions as well as pipeline progression with deals. Also, the ability to integrate with WhatsApp or email is a big plus because it helps keep everything centralized. The system is quite basic and could benefit from more detailed reporting, and it also needs to be mobile optimized more. All in all, it's a good CRM and efficient in managing sales. Pros There are many pros like Kylas has a very user friendly interface, we can customize workflows, the lead generation and management is a state-of-the-art product. we can also automate things like followups, Kylas highly integrated able with other social media applications. and the best part is the reporting which provides a very inciteful data. Cons the limitation is that we cannot customize reports. Review Source BB Bhavya B. Associate Oil & Energy Used the software for: 6-12 months ### "Great tool for effective mapping and tracing businesses' leads and deals" March 5, 2025 4.0 It is a great organizational tool for the lead stage. Also, after the lead is converted into a deal, the tasks associated with the deal can be mapped as well. Pros Multiple integrations (like meetings, tasks, emails, etc.) with one lead/deal Cons The monthly report generation process is complicated since there are so many options while selecting report type, filter, etc. Also, it would be better if the overall CRM could become a little less complicated in terms of filters and lead activities so that every employee of the company who is not tech savvy could also use it Review Source AC Akshay C. TL Capital Markets Used the software for: Less than 6 months ### "ITS GOOD FOR SAVING CLIENT DETAILS " November 12, 2025 5.0 Pros Its good to save the details like leads deals and contacts also it is time saving and smoothly functioning Review Source BKS BIKASH KUMAR S. UNIGOLD FINANCE LIMITED Banking Used the software for: Less than 6 months ### "BEST Kylas Sales CRM" February 21, 2025 5.0 Pros REFERANCE AND VERY GOOD FOR BUSINESS AND FIND CUSTOMER Review Source SK SANIKA K. Head Human Resources and Employee Relations Human Resources Used the software for: 1-2 years ### "Value for money" February 14, 2025 5.0 Kylas helps us stay updated on the status of tasks and follow-ups in a timely manner. It also enables me to ensure that the team completes their allocated tasks within the defined timeline. Pros Kylas provides a seamless navigation experience with an intuitive, user-friendly interface, ensuring effortless accessibility and efficiency for users of all levels Cons The current limitation on custom field options in Kylas can be removed to allow unlimited customization, enabling greater flexibility and efficiency Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.