--- title: "Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Kylas Sales CRM the right CRM solution for you? Explore 619 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210630/Kylas/reviews/" page_type: "reviews" language: "en" --- Kylas Sales CRM 4.8 (619) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 6th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews TO Tanisha O Digital MarketingReal Estate, 11 - 50 employeesUsed the software for: 1-2 years. “It simplifies lead tracking, improves follow-up management, and helps our team stay organized, resulting in better productivity and sales performance.“ June 10, 2026 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities.“ May 20, 2026 NM Naeem M ITPharmaceuticals, 51 - 200 employeesUsed the software for: More than 2 years. “The lack of detailed user manuals and video tutorials makes implementation and customization more challenging.“ May 20, 2026 Sumit s AccountantBanking, 11 - 50 employeesUsed the software for: Less than 6 months. “The CRM also supports automation for tasks such as lead assignment, reminders, and status updates, which helps improve productivity and reduce manual work.“ May 28, 2026 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 Suraj D PublicationsEducation Management, 11 - 50 employeesUsed the software for: 6-12 months. “I can track each lead's journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organization“ May 29, 2026 IP Indra P Sales ManagerBanking, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “A minor frustration for some users is the lack of an auto-refresh feature on the dashboard.“ May 26, 2026 ## Showing most helpful reviews Showing 1-25 of 619 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rudransh N. Business Head Education Management Used the software for: 2+ years ### "Excellent CRM for Lead Management & Sales Automation" May 29, 2026 5.0 Our overall experience with Kylas Sales CRM has been excellent. It has simplified lead tracking, sales management, and team coordination. The platform is reliable, easy to use, and provides good value for money. It has helped improve response time, organization, and overall sales efficiency. Pros Kylas Sales CRM is very user-friendly and efficient for managing leads, sales pipelines, and customer communication. The dashboard is clean, easy to navigate, and helps our team track enquiries and follow-ups smoothly. The workflow automation and lead management features are especially helpful for improving productivity. Cons Overall, the experience has been very positive. Some advanced customization features could be improved further, but the platform performs very well for daily sales and CRM operations. Review Source KJ Krishnakumar J. Team Leader Capital Markets Used the software for: 1-2 years ### "Its used full application for higher levels to lower lavels" June 15, 2026 5.0 It very nice for sales and lead management tracking, lead stages on time to time, hot lead, worms lead, Cold lead also track Pros Reminder notification on time to time its best for lead traking and best to best i have check in at clients location. Cons Its very friendly user application for the new to old used, i have used this application and managed time also. Review Source HB Hrishikesh B. AGM MEP SALES Wine and Spirits Used the software for: Less than 6 months ### "Designed only for reporting: Worthless burden- not designed for CRM or Planning." December 18, 2025 2.0 Overly complicated, very difficult to make sense of why the platform is designed. This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer. Pros You can display what the deals are and what the leads are. also on one place the deals can be managed once made. I works with a little lag but you can work on the position of the deals by just dragging. Cons There is no calendar. This is the worst planning tool for planning. it is good for the management to see the progress, but a havoc for the sales team to work on it as it doesn’t work for as a planning tool. This tool does not have a calendar, you cannot do your daily, weekly monthly planning, (the most basic tools for planning). KYLAS is very complicated for people who have anytime worked on any other professional CRM platform. I still can t understand why this system is designed. The objective of a CRM tool should be to maintain customer details and the tool should be designed for planning and as the result of good planning and execution, the reporting part is the result. Although the reporting also does not have much functionality, but the whole tool out here is designed for how to report and absolutely no brains have been used to design the tool to be made user friendly for the sales team who could use this tool for planning. Review Source NM Naeem M. IT Pharmaceuticals Used the software for: 2+ years ### "Good Experience" May 20, 2026 4.0 My overall experience with Kylas Sales CRM has been average. The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities. However, some areas need improvement, particularly workflow and pipeline creation, which can be complex and time-consuming. The lack of detailed user manuals and video tutorials makes implementation and customization more challenging. Customer support is helpful when needed, but a more intuitive interface and better documentation would enhance the experience significantly. Overall, Kylas is a functional CRM, but there is still considerable scope for improvement in usability and onboarding. Pros What I liked most about Kylas Sales CRM is its Dashboard and Reports functionality, which provides a clear and organized view of all sales activities in one place. The dashboards make it easy to monitor lead status, team performance, conversion ratios, and follow-up activities in real time. The reporting tools are very helpful for analyzing sales trends and making informed decisions quickly. Another feature I found extremely useful is the bulk lead upload process. It allows us to add a large number of leads at once using Excel files, which saves significant time and reduces manual effort. Overall, these features improve productivity, enhance visibility, and make sales management more efficient and streamlined for the entire team. Cons What I liked least about Kylas Sales CRM is the workflow and pipeline creation process. It is quite complicated and not very user-friendly, especially for new users who are setting up the system for the first time. Creating stages, automation rules, and conditions requires significant trial and error. Another major challenge is the lack of proper reference materials. There are no detailed manuals, step-by-step guides, or video tutorials available to explain the setup process clearly. Because of this, implementation takes more time than expected and often requires support assistance. Simplifying this feature and providing training resources would greatly improve the overall user experience. Review Source NA Naveen A. Business Development Manager Marketing and Advertising Used the software for: 6-12 months ### "Simple, Effective, and Easy to Use Sales CRM" June 5, 2026 4.0 Overall, my experience with Kylas Sales CRM has been positive. The platform is easy to use, helps streamline lead and customer management, and improves sales team productivity. Pros What I liked most about Kylas Sales CRM is its user-friendly interface and ease of lead management. The system helps track leads, automate follow-ups, and monitor sales activities efficiently, making it easier for the sales team to stay organized and improve productivity. Cons What I liked least about Kylas Sales CRM is that some advanced customization and reporting features are limited compared to larger enterprise CRMs. Additionally, certain integrations and workflow automations could be more flexible and easier to configure. Review Source KV Kotte V. sales executive Logistics and Supply Chain Used the software for: 1-2 years ### "Wholesome experience. " June 12, 2026 4.0 this application is very useful and has lot of information for a new joiner in the respective organization. Pros the various features of the applications, such as data reviews, location updating, and exiting customer details. Cons There is no Separation of customers with same names, it finds very difficult to identify the appropriate customer we are looking for. for instance: I search for good rich in Hyderabad, it exhibits up to 5 similar names. and sometimes the location is not triggered to current locations it stuck at Mumbai location. Review Source PKS Purushotam Kr S. Intern Health, Wellness and Fitness Used the software for: 1-2 years ### "Unbeatable Value for Growing Teams, but Held Back by Minor Performance Speedbumps" July 21, 2026 4.0 Kylas can be described as highly cost-effective and user-friendly, but slightly restricted by its scaling capabilities. Pros Flat-rate pricing with unlimited users, highly intuitive user interface, and robust built-in communication tools. Cons Limited integration pool, occasional sluggish performance, lack of advanced customization for larger enterprises, and a complex initial workflow setup that lacks adequate self-service training documentation Review Source AL Alberto L. Director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good CRM - simple but not entry level" July 22, 2026 5.0 Implementation was quite fast; the person assigned to me knew the software very well and overall we went live in just 3 months Pros Easy to use; you can customized a lot of things; we do not use in all it potential but it is perfect for us , a samll company where we need to keep track of the offer we do Cons it has som limitation for example on filters; but it a software that is improving day by day so I'm expecting this will be resolved in coming release Review Source RS Rajesh S. Assistant Branch manager Financial Services Used the software for: 1-2 years ### "Good kalys crm" June 9, 2026 5.0 Pros I like about inter face lead interaction automation. User frandly crm to boost sales. Productivity. Review Source MC Manoj C. Social Media Specialist Architecture & Planning Used the software for: 1-2 years ### "East to use Sales CRM" June 16, 2026 5.0 It keeps our pipeline crystal clear. Team collaboration is effortless, and automated reminders ensure no follow-up falls through the cracks. It saves hours of manual tracking. Pros This CRM makes tracking leads and managing sales incredibly easy. The interface is clean, teams stay organized, and we never miss a follow-up. Cons The system works great, but the light, mostly white colors make the interface feel a bit boring and uninspiring. Review Source AK Akanksha K. PR executive Consumer Services Used the software for: 6-12 months ### "“Efficient and User-Friendly CRM with Room for Mobile Enhancements”" September 22, 2025 4.0 Overall, my experience with Kylas Sales CRM has been positive. It’s user-friendly, helps streamline sales processes, and provides useful insights into team performance. While there are minor areas for improvement, the CRM has definitely helped in organizing leads and boosting productivity. Pros I really liked the intuitive user interface and ease of managing leads and deals. The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly. I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance. Cons The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version. Customization options for certain fields and reports could also be a bit more flexible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to Kylas Sales CRM because my current company uses it as the primary CRM tool. While I have experience with Zoho CRM in my previous role, I adapted to Kylas here to align with the company’s processes and workflows, which helped me efficiently manage leads, deals, and sales activities. Review Source AK Amandeep K. HR Legal Head Management Consulting Used the software for: 6-12 months ### "Great CRM support for any growing company." June 2, 2025 5.0 It has been great. Best feature that i felt is the auto data capturing and self reminder. It's been great working experience with Kylas. Working and data recording and maintaining became easy with it. Pros It's interconnectivity with our digital platforms and auto capturing data in the system. Clear and easy to use interface. Customisable dashboard. Cons At this point in time, we do not have any additional requirements or concerns. Kylas is currently fulfilling all of our needs effectively, and we are satisfied with its performance and capabilities. The platform is meeting our expectations in terms of functionality, user experience, and support. Should any new needs arise in the future, we will be sure to communicate them accordingly. Switched from [Kondesk](https://www.capterra.com/p/10002646/Kondesk/) Missed few features that were required. Like Whatsapp linking and remarks. Review Source AS Arindam S. Manager Consumer Electronics Used the software for: 6-12 months ### "One of the best CRM" September 12, 2025 5.0 It's a very efficient crm platform with an array of features to customize ones sales and marketing journey. Pros Kylas CRM is user-friendly and highly convenient, making customer relationship management simple and efficient. Cons Kylas CRM offers a great user experience but could be enhanced by adding more integrations, such as with MS Teams. This would streamline communication and collaboration within teams, making it easier to manage customer interactions without switching between multiple apps. Integrating MS Teams would improve productivity and help keep all customer-related conversations and tasks in one place. Review Source LB Lokesh B. Digital Sales Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Very Effective CRM" September 13, 2025 5.0 My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother. Pros The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training. Cons Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well. Review Source VR Verified Reviewer Marketing research intern Market Research Used the software for: Less than 6 months ### "Best crm ever used " May 27, 2026 5.0 My overall experience with Kylas Sales CRM has been very good. It is a user-friendly software that helps organize leads, customer communication, and sales activities efficiently. The platform is reliable for daily sales operations and makes team collaboration easier and more productive. Pros Kylas Sales CRM is very easy to use and helps manage leads, follow-ups, and customer details in one place. The interface is simple, and the automation features save a lot of time for the sales team. It also provides useful reports and smooth lead tracking which improves productivity. Cons Sometimes the filter and customization options feel limited, especially when managing large amounts of data. A few features take extra time to load, and the mobile experience can be improved for smoother usage during field work and quick updates. Review Source VR Verified Reviewer Telesales expert Supermarkets Used the software for: Less than 6 months ### "No nonsense stright Answer " March 5, 2026 4.0 Experience for was good but some time calls were not connecting or delayed and when we want to lession call recording some time it took time Pros Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale Cons Performance and Speed something it took long time to connect or something call was not and it gave message of miss call Review Source PM PRATIKSHA M. CUSTOMER SUPPORT Banking Used the software for: 6-12 months ### "Reliable CRM with excellent client tracking and easy access to information." May 26, 2026 5.0 Even if I forget something about a client, Kylas helps me quickly access their complete details and interaction history. Great app Ease of use Lead management Automation/workflows Reporting/dashboard Customer support Faster sales follow-ups Team productivity Pros Excellent CRM for managing leads and sales pipelines. Easy to use, good automation features, and very supportive customer service. Highly recommended for growing sales teams. Cons Sometimes the notes added to leads get lost or disappear unexpectedly. Only this glitch has to fixed otherwise kylas sales crm app is the best app. Review Source TR Tanvi R. Corporate Executive - Tech and Credit Operations Banking Used the software for: Less than 6 months ### "Kylas Makes Our Daily Operations Effortless" November 12, 2025 5.0 My overall experience with Kylas has been really good. It basically gives us everything we need in one system — from WhatsApp integration that makes communication super easy to features that help with scheduling and follow-ups the customization options are great too which makes it flexible and easy to tailor the system to our needs overall it really helps reduce our workload and keeps things organized Pros I like most about Kylas is the default dashboard. It’s super clean and gives short and precise reports for all branches, so I can get an overall view at a glance I also love how everything is nicely laid out you can easily click through to see more details right from the same dashboard. Its really convenient and makes checking insights quick and easy. Cons least about Kylas is that theres no default auto-refresh The data doesn’t update on its own, so if you don’t manually refresh it, you keep seeing old information sometimes it even says things like “Last refreshed: 18 hours ago.” It would be much better if the dashboard refreshed automatically so we could always see the latest updates without having to trigger it ourselves Review Source NP Nishant P. Operations Head Real Estate Used the software for: 2+ years ### "Kylas Review" November 14, 2025 5.0 The overall experience with Kylas Sales CRM has been great. It has allowed to keep track of all the prospects and the discussion with them. Pros The thing I like most about Kylas Sales CRM is that it's easy to use and keep track of all the prospects along with task assignment to all of them. Cons The least I like about Kylas Sales CRM is that it lags and stops working a sometimes mid task assigning and prospect creation. Review Source AR Abhijeet R. Data Analyst Computer Software Used the software for: Less than 6 months ### "Review- KYLAS" November 14, 2025 5.0 My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. Review Source GT Guruprasad T. Relationship manager Banking Used the software for: 6-12 months ### "Best crm app" May 27, 2026 5.0 Excellent . No issue till date. Best crm software i have use. Does the task efficiently. Will recommend Pros Easy to handle. No hang issue. Best crm software i have use. Does the task efficiently. Will recommend Cons No issue till date.if monthly graph added will be advantage . Monthly business if shown for last six month will be easy to understand sales progess Review Source GB Grish B. Wealth management Banking Used the software for: 1-2 years ### "Best performance " September 23, 2025 5.0 Excellent performance and Best lead management and overall good experience and lead planning meeting planner best Pros Good plateform for CRM use kylas is best thas very easy and secure application best client management system Cons Good and all lead generation and goto kylas best for meeting and more knowledge how manage lead generation Review Source LS Lovepreet S. Data Analyst Marketing and Advertising Used the software for: 2+ years ### "Great platform for SME's " September 24, 2025 5.0 Pros Using the Services Since last 3 years. Its working smooth. Sales/ Support Team availabily is good and platform is easy to use , with genuene pricing you will get lot of features. Cons Sometimes it will work slow which will effect the work load. Profile permission settings are little complex. Review Source BD Bharti D. Counsellor International Affairs Used the software for: 6-12 months ### "Awesome experience with kylas" November 10, 2025 5.0 its great experience time saving and helpful to directly connect with clients on call without dialling their no on dial pad!! Pros Its very effective using the crm and its time saving as well..we can easily connect with clients profile we can find it so well in crm ! Cons once we add remarks earlier and submit it we cant modify it again!!i think we should have option to edit the remakrs as well Review Source PN Prashant N. Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Kylas Work Partner" May 31, 2025 5.0 Good CRM using since 2 Years , Kylas made my work easier. Easy to learn and must use for growing organisation Pros One of the standout features is its pipeline management system—visually engaging and easy to customize according to different sales processes. Cons Some times it takes longer to reload ( it irritates while on a important work ). Lead pick by agent daily and overview daily reports shows differently. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.