# Kylas Sales CRM Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Kylas Sales CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more.

Source: https://www.capterra.com/p/210630/Kylas

---

# 

 Kylas Sales CRM Software Review 2026: Features, Integrations, Pros & Cons

Last updated on June 14, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

Kylas Sales CRM

## What is Kylas Sales CRM?

"Kylas is an enterprise-grade sales CRM uniquely designed and engineered for growing businesses. It is built and priced for collaboration, allowing businesses to onboard unlimited users and work seamlessly with their entire team on board." It offers: • Deal, Contact and Company Management • Lead Management • Communication Tracking • Task and Activity Management • Reporting and Analytics • Workflow Automations • Collaboration and Sharing • Field Sales Management • Mobile App

## What is Kylas Sales CRM used for?

[CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/)

Recognitions

Shortlist

Top alternative

Featured

Overall rating

Based on 596 user reviews

Reviews sentiment

Positive

98%

Neutral

1%

Negative

1%

Pros & cons

Boosts daily business efficiency

Efficient sales pipeline tracking

Occasional system slowness issues

Starting price

$250

Flat Rate, Per Month

Free trial  
available

Includes Free Version

Capterra Shortlist charts the highest-rated and most popular products...

-   CRM / 2026
-   Lead Capture / 2025
-   Lead Management / 2025
-   Sales Tracking / 2025

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Kylas Sales CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://kylas.io&name=Kylas Sales CRM)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Kylas Sales CRM

4.8 (596)

VS.

[4.5 (4,463)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting Price

$250

Flat Rate, Per Month

Starting Price

$20

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (596)

Ease Of Use

4.4 (4,364)

Value For Money

4.8 (573)

Value For Money

4.3 (3,498)

Customer Service

4.8 (578)

Customer Service

4.4 (3,507)

## Kylas Sales CRM alternatives

[4.4 (18,785)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (731)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.3 (6,977)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting price

$14.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[4.7 (462)](https://www.capterra.com/p/245800/Monday-CRM/reviews/)

Starting price

$12.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/)

## FAQs about Kylas Sales CRM

Overview

### What problems does Kylas Sales CRM solve?

Kylas Sales CRM solves scattered lead data, missed follow-ups, unclear pipeline stages, and repetitive sales admin by centralizing leads, tasks, reminders, communication, and reporting in one system. Sales reps, managers, operations teams, and growing businesses benefit most from faster onboarding, clearer deal visibility, and more consistent daily execution.

Answer based on 268 reviews

Overview

### Which roles and teams benefit most from Kylas Sales CRM?

Kylas Sales CRM is most used by sales and business development teams, including executives, coordinators, and managers, to track leads, manage pipelines, and improve follow-ups. Marketing managers use it to align campaigns with conversions, while directors, founders, and IT managers rely on reporting, visibility, and streamlined system adoption.

Answer based on 592 reviews

Overview

### What company size and industries is Kylas Sales CRM built for?

Kylas Sales CRM is built for growing businesses, with 80% of reviewers from small businesses and 16% from midsize companies. It appears most common in Education Management and Financial Services, each at 9% of reviewers, followed by Information Technology and Services at 5%, while still serving other industries.

Answer based on 592 reviews

Features and Usability

### What are the key features of Kylas Sales CRM?

Kylas Sales CRM includes core lead management and pipeline management features like lead capture, deal tracking, reminders, and task automation. Frequently discussed differentiators include customizable dashboards and reports, WhatsApp and email integrations, workflow-based lead distribution, and meeting scheduling for follow-ups and daily sales coordination.

Answer based on 184 reviews

Pricing

### How much does it cost and what fees or limitations are included?

Kylas Sales CRM starts at $250/month flat for the Elevate plan, which includes unlimited users, unlimited features, and 100,000 records. A free version and free trial are available. Reviewers often call the pricing cost-efficient for SMBs, though some say record-based limits and added costs for certain features can be drawbacks.

Answer based on 77 reviews

Integrations

### Which third-party tools and platforms does Kylas Sales CRM integrate with?

Kylas Sales CRM integrates with over 30 third-party tools, including WhatsApp, Facebook Business Suite, Gmail, Zoho Mail, Razorpay, Exotel, Gallabox, and Zapier. Its integrations span messaging, email, payments, calling, and lead capture, with additional catalog connections such as Mailchimp, Aircall, ActiveCampaign, and Google Ads.

Answer based on 93 reviews

Getting Started and Support

### How easy is it to onboard and train a team on Kylas Sales CRM?

Kylas Sales CRM is generally quick to onboard, with many teams reporting a simple interface and minimal training needs for everyday users. Training is available through live online sessions, webinars, documentation, and videos. Nontechnical users often get started fast, while new CRM users and admins handling customization or newer features may need more time.

Answer based on 14 reviews

Getting Started and Support

### What customer support options does Kylas Sales CRM offer, and how do users rate the experience?

Kylas Sales CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative, and chat. Users often describe support as responsive, knowledgeable, and easy to reach, especially during onboarding and implementation. Some report delays in resolution times, slower replies during busy periods, and a need for more proactive follow-up.

Answer based on 140 reviews

Lead management

### How well does Kylas Sales CRM handle lead management?

Kylas Sales CRM handles lead management well for daily sales work, with clear tracking, follow-up reminders, and pipeline visibility. Small business teams and growing sales teams often find it easy to organize leads, contacts, and activities, though some users mention slow portal performance, mobile sync issues, and occasional data update glitches.

Answer based on 184 reviews

## Who uses Kylas Sales CRM?

Based on Capterra reviews from the past 2 years

Talk to a software expert

to get a free software list  
tailored to your business needs

Company size

Based on 157 reviews

100%

75%

50%

25%

Smallbusiness

Midsizebusinesses

Enterprise

Top job functions

Based on 157 reviews

Sales & Business Development

30%

Sales & Business Development

30%

Marketing

15%

Administrative

15%

Customer Services & Support

12%

Others

28%

Top industries

Based on 157 reviews

Banking

32%

Financial Services

20%

Real Estate

20%

Marketing and Advertising

14%

Other

14%

## Pros and Cons

Boosts daily business efficiency

95% positive reviews out of 41

Most reviewers find business productivity improves through intuitive design, easy task management, and streamlined daily operations.

Prajakta M

Sales and marketing associate , 51 - 200 employees.

"Kyla's CRM simplifies tasks, boosts productivity, and enhances user experience seamlessly."

Occasional system slowness issues

74% negative reviews out of 31

Most users comment on performance and speed problems, mentioning slow loading, lag, and interruptions during important tasks.

SHEETAL G

Placement Coordinator, 51 - 200 employees.

"experienced occasional technical issues, such as slow loading times or errors"

Efficient sales pipeline tracking

98% positive reviews out of 41

Most users report pipeline management simplifies lead tracking, automates workflows, and centralizes sales data for clarity.

Aakash S

BDE, 11 - 50 employees.

"It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish."

Seamless team onboarding experience

100% positive reviews out of 21

Most reviewers describe the onboarding process as smooth, highlighting helpful support, clear guidance, and user-friendly setup.

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Contact Management

4.8 (328)

54.57% of 328 reviewers that rated this feature as important or highly important

This aspect helps you organize, track, and communicate with contacts efficiently. Some users say integrations with email, calendars, and social media streamline communication, while filters and automation simplify follow-ups and segmentation for better customer management.

Sales Pipeline Management

4.8 (319)

59.87% of 319 reviewers that rated this feature as important or highly important

It gives you a visual and customizable way to monitor deals and pipeline stages. Users think the clear status updates, automation, and analytics help them track progress, improve follow-ups, and plan sales activities more efficiently, saving time and supporting better decision-making.

Lead Management

4.8 (317)

55.21% of 317 reviewers that rated this feature as important or highly important

With this capability, you can track, categorize, and prioritize leads in one place, making follow-ups easier and ensuring no opportunity is missed. Reviewers appreciate how it streamlines lead tracking, enables workflow automation, and supports bulk imports for efficient management.

Lead Capture

4.8 (304)

53.62% of 304 reviewers that rated this feature as important or highly important

Kylas Sales CRM offers seamless lead capture from multiple sources, including websites, property portals, Facebook, and IVR systems. Some reviewers find integrations with platforms like 99acres, housing.com, and social media especially helpful for automating follow-ups and ensuring no leads are missed.

Contact Database

4.7 (268)

55.97% of 268 reviewers that rated this feature as important or highly important

You benefit from a centralized, user-friendly contact database that organizes customer data with custom fields and tags. Reviewers indicate it’s easy to search, update, and access information, helping them manage outreach, maintain relationships, and securely store large volumes of data.

Reporting/Analytics

4.7 (230)

62.61% of 230 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Kylas Sales CRM 89 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Schedule appointments via a calendar

Assign issues and tasks based on availability or required skills

Create and automatically send premade copy in response to customer messages

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Notifications/alerts for upcoming events or tasks

Collects essential call data such as call origin, call destination, call length, and other transaction details

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

You benefit from a centralized, user-friendly contact database that organizes customer data with custom fields and tags. Reviewers indicate it’s easy to search, update, and access information, helping them manage outreach, maintain relationships, and securely store large volumes of data.

This aspect helps you organize, track, and communicate with contacts efficiently. Some users say integrations with email, calendars, and social media streamline communication, while filters and automation simplify follow-ups and segmentation for better customer management.

Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Process of dividing customers into groups based on common characteristics

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Automatically retrieve and pull information from documents, websites, images, data sets, and other sources

Import and export data to and from software applications

Protect sensitive data for digital privacy

Defines specific deal parameters to negotiate and secure deals

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Assemble applications and processes by dragging over and arranging pre-built components

Digitally sign online documents

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Pre-made examples and templates for emails

Track delivered, received, and opened emails

Predefined actions automatically performed on the occurance of specific events

Caters to sales teams

Designed for small businesses

Form predictions based on past and present data/trends

Store, manage and track all forms in a centralized location

Establish measurable goals and objectives and track their progress over a specific period of time

Track interaction history by documenting conversations for contacts

Visualization tool to organize and optimize tasks and track their status at every stage of workflow

Kylas Sales CRM offers seamless lead capture from multiple sources, including websites, property portals, Facebook, and IVR systems. Some reviewers find integrations with platforms like 99acres, housing.com, and social media especially helpful for automating follow-ups and ensuring no leads are missed.

Route and distribute your leads to third party buyers

Manage the process of attracting and converting business prospects into leads

With this capability, you can track, categorize, and prioritize leads in one place, making follow-ups easier and ensuring no opportunity is missed. Reviewers appreciate how it streamlines lead tracking, enables workflow automation, and supports bulk imports for efficient management.

Real-time alerts or notifications that inform teams about new leads or prospects

Engage with a lead throughout the sales process by actively providing information

Score a lead on their quality or likelihood to buy based on certain behaviors

Score a lead based on quality or likelihood to buy/convert based on predetermined criteria

Divide leads into buckets based on predefined criteria and routing rules

Access software remotely via mobile devices

Access the system via a mobile application

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage multiple campaigns in one system

Create new forms and/or use ready-made online form templates

Track all opportunities for potential sales and convert them into recurring revenue

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc.

Tools designed to streamline the process of lead generation and management for sales teams

Generate quotes or estimates for customers

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports.

It gives you a visual and customizable way to monitor deals and pipeline stages. Users think the clear status updates, automation, and analytics help them track progress, improve follow-ups, and plan sales activities more efficiently, saving time and supporting better decision-making.

Reports specific to sales analysis for trends and strategies

Analyze the current state of sales data to accurately understand trends and forecast future sales numbers.

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Use your computer as a phone device to make calls over the internet

Create, manage and track all task activities and progression

Create, save, and re-purpose templates for emails, forms, etc.

Organize customer data and accounts by user or geography

Set up connections to third-party platforms to improve business processes

Transfer queries and organize messages between agents

Web form that allows users to enter data that is sent and processed for different reasons

SaaS, web-based, online deployment

Streamlining repetitive tasks and activities through automated and predefined workflows

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

Features

4.7 (596)

4.7

Based on 596 reviews

## Pricing

Value for money

4.8 (573)

Free Trial

Free Version

[View pricing plan details](https://www.capterra.com/p/210630/Kylas/pricing/)

Elevate (Unlimited Users)

$250.00

Flat Rate,Per Month

It includes:

-   Unlimited users
-   100000 records

Exceed

$1,250

Flat Rate,Per Month

Value for money

4.8 (573)

4.8

Based on 573 reviews

## Integrations

[

Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Brevo](https://www.capterra.com/p/132996/brevo/)[

Stripe](https://www.capterra.com/p/123889/Stripe/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (578)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (578)

4.8

Based on 578 reviews

## User reviews

Overall rating

4.8

Based on 596 reviews

Filter by rating

5(498)

4(87)

3(8)

2(2)

1(1)

Mentioned topic

Sorted by most recent

RS

Rajesh S.

Assistant Branch manager

Financial Services

### "Good kalys crm"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 9, 2026

Pros

I like about inter face lead interaction automation. User frandly crm to boost sales. Productivity.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NA

Naveen A.

Business Development Manager

Marketing and Advertising

### "Simple, Effective, and Easy to Use Sales CRM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

June 5, 2026

Overall, my experience with Kylas Sales CRM has been positive. The platform is easy to use, helps streamline lead and customer management, and improves sales team productivity.

Pros

What I liked most about Kylas Sales CRM is its user-friendly interface and ease of lead management. The system helps track leads, automate follow-ups, and monitor sales activities efficiently, making it easier for the sales team to stay organized and improve productivity.

Cons

What I liked least about Kylas Sales CRM is that some advanced customization and reporting features are limited compared to larger enterprise CRMs. Additionally, certain integrations and workflow automations could be more flexible and easier to configure.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DD

Diganta D.

SaaS Sales Manager

Financial Services

### "Easy UI & Best easy to handle CRM"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 3, 2026

Pros

Easy to use UI in the CRM management. Also easily customisable for the business requirements. Support is also good.

Cons

Lead management made easy with the customisable option. Also all the steps are easy, plug & play type.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

NK

Niranjan K.

Associate manager

Oil & Energy

### "Value for money"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

3.0

3.0

Likelihood to Recommend

3/10

June 3, 2026

Good to work and easy to capture lead it's a value for money ,need to work on few areas like adding location ..

Pros

It helps to track the leads ,report and help us to find the prospects ,easy to capture the lead and manage

Cons

Sometimes it hangs ,process to add location is late ,need to work on more easy way to enter all lead details.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SB

Shyam Baride B.

Asst. Manager, Marketing

Printing

### "Effective CRM for growing businesses"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 2, 2026

The platform is easy to use, helps manage leads and customer interactions efficiently, and provides good visibility of the sales pipeline.

Pros

User friendly software helps in tracking leads effectively. Managing sales activities & customer database.

Cons

More customization options & improved reporting features would make the software even better and more user-friendly.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

YP

Yash P.

Operations executive

Information Technology and Services

### "Overall experience on Kylas"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

0.0

0.0

Likelihood to Recommend

10/10

June 1, 2026

Overall experience is that I would rate it 9 out of 10. There is some scope of improvement that can made to improve User experience.

Pros

I've been using Kylas for quite some time now and It has helped me a lot. The best feature That I liked about the software is that you can add notes at multiple levels(Meeting wise and client wise) and the cross application sync (calender blocking etc.) has also proven very useful to me.

Cons

One of the things that I think should be that one can be able to add a custom meeting link while scheduling a meeting.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RK

Rahul K.

Ground transportation services

Hospitality

### "One n only kyalasa"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 30, 2026

Over all experience in good ,I have not heard about kulasa before but this is good customer management crm

Pros

Lead status traking is the most important thing that ,I have tern from kyalasa ,and reminder time for aal status

Cons

All thing is important,like lead ,status , follow up status ,all status reminder,when I have to update all stageges .

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Aditya B.

LEAD GENERATION EXECUTIVE

Pharmaceuticals

### "Kylas Review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 30, 2026

overall good and user friendly must be used by every company too for their sales or telecalling team

Pros

it a very user friendly software, and service is also good by the backend team of the kylas. it is totally recommendable software

Cons

lagging while operations, sometimes it gets sudden lagged or due to server issue it gets stopped or its service gets lower down

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Suraj D.

Publications

Education Management

### "Easy to Use & User-Friendly Interface"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

May 29, 2026

Based on my overall experience kylas is best.It's very user-friendly even for non-tech users.Powerful Reporting & Custom Dashboards

Pros

I can track each lead's journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organization

Cons

The workflow system is amazing.Reporting tools work like magic for business.Very empathetic towards user requirements

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AR

Anupama R.

Executive

Transportation/Trucking/Railroad

### "Great for lead tracking and follow-ups."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 29, 2026

Overall, my experience with Kylas Sales CRM has been decent. It is useful for managing leads and daily sales activity, and the interface is easy to work with. However, the portal performance can feel slow at times, and mobile app updates do not always save correctly, so we have to update them again from the web portal. If performance and mobile syncing improve, the experience would be much better.

Pros

Kylas is easy to use for managing leads and tracking sales activities. The portal layout is simple to understand, which helps in updating lead status, follow-ups, and keeping sales records organized. It is convenient for daily CRM work and helps keep the team updated.

Cons

The web portal can sometimes take time to load, which slows down work. Also, when updating lead status or other details from the mobile app, the changes do not always save properly. Because of this, we need to log in to the web portal and update the same details again, which takes extra time. The mobile app sync and overall speed can definitely be improved.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/210630/Kylas/reviews/)

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