--- title: "Kylas Sales CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Kylas Sales CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/210630/Kylas/" page_type: "product" language: "en" --- # Kylas Sales CRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Kylas Sales CRM ## What is Kylas Sales CRM? "Kylas is an enterprise-grade sales CRM uniquely designed and engineered for growing businesses. It is built and priced for collaboration, allowing businesses to onboard unlimited users and work seamlessly with their entire team on board." It offers: • Deal, Contact and Company Management • Lead Management • Communication Tracking • Task and Activity Management • Reporting and Analytics • Workflow Automations • Collaboration and Sharing • Field Sales Management • Mobile App ## What is Kylas Sales CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 623 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Pros & cons Comprehensive sales pipeline organization Enhanced workflow and efficiency Occasional system lag and delays Starting price $250 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - CRM / 2026 - Lead Capture / 2025 - Lead Management / 2025 - Sales Tracking / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Kylas Sales CRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://kylas.io&name=Kylas Sales CRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Kylas Sales CRM 4.8 (623) VS. [4.5 (4,484)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting Price $250 Flat Rate, Per Month Starting Price $20 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (623) Ease Of Use 4.4 (4,385) Value For Money 4.8 (600) Value For Money 4.3 (3,514) Customer Service 4.8 (605) Customer Service 4.4 (3,524) ## Kylas Sales CRM alternatives [4.4 (18,808)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars Highest Rated [4.7 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.7 (466)](https://www.capterra.com/p/245800/Monday-CRM/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) ## FAQs about Kylas Sales CRM Overview ### What problems does Kylas Sales CRM solve? Kylas Sales CRM helps teams eliminate scattered lead data, missed follow-ups, unclear pipeline stages, and manual task tracking by centralizing leads, deals, customer interactions, reminders, and reporting. Sales reps, managers, operations teams, and growing businesses benefit most from faster onboarding, clearer ownership, better visibility, and more consistent customer communication. Answer based on 279 reviews Overview ### Which roles and teams benefit most from Kylas Sales CRM? Kylas Sales CRM is most used by sales teams, business development representatives, and sales managers who need to capture leads, track pipelines, and follow up faster. Marketing managers use it to align campaigns with conversions, while directors, founders, and CEOs rely on reporting and visibility to monitor team performance and revenue progress. Answer based on 622 reviews Overview ### What company size and industries is Kylas Sales CRM built for? Kylas Sales CRM is built for growing small businesses, with 80% of reviewers from small companies, and it most often serves Financial Services and Education Management, each at 9%. It also supports midsize businesses at 16% and enterprise teams at 4%, with Information Technology and Services representing 5%. Answer based on 622 reviews Features and Usability ### What are the key features of Kylas Sales CRM? Kylas Sales CRM includes core lead management and pipeline management for tracking leads, deals, follow-ups, and sales stages. It also offers workflow automation, reminders, customizable dashboards and reports, plus integrations such as WhatsApp, email, and lead capture forms. Differentiators include custom fields, lead distribution, and task management. Answer based on 197 reviews Pricing ### How much does it cost and what fees or limitations are included? Kylas Sales CRM starts at $250/month flat rate for the Elevate plan with unlimited users, unlimited features, and 100,000 records. A free version and free trial are available. Reviewers often cite value for money and no per-user charges, though some say record-count limits and a few add-on features can raise costs. Answer based on 83 reviews Integrations ### Which third-party tools and platforms does Kylas Sales CRM integrate with? Kylas Sales CRM integrates with WhatsApp, Facebook Business Suite, Meta for Business, Gmail, Zoho Mail, Razorpay, Exotel, and Zapier. It supports over 30 integrations overall, spanning messaging, email, payments, calling, and lead capture, with catalog listings also covering tools such as ActiveCampaign, Aircall, and Google Ads. Answer based on 99 reviews Getting Started and Support ### How easy is it to onboard and train a team on Kylas Sales CRM? Kylas Sales CRM is generally quick to onboard for sales reps and nontechnical teams, with many users reporting minimal training needs. Training is available through live online sessions, webinars, documentation, and videos. Admins and first-time CRM users often need more time for workflow setup, customization, and newly released features. Answer based on 21 reviews Getting Started and Support ### What customer support options does Kylas Sales CRM offer, and how do users rate the experience? Kylas Sales CRM offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as responsive, helpful, and quick during onboarding and issue resolution, though some report slower replies, longer resolution times, and occasional post-purchase communication gaps. Answer based on 152 reviews Lead management ### How well does Kylas Sales CRM handle lead management? Kylas Sales CRM makes lead management straightforward for most sales teams with clear tracking, follow-up reminders, and organized customer records. Small businesses and growing teams often find it easy to capture, update, and monitor leads, though some users note slower performance, mobile app sync issues, and limited customization in workflows. Answer based on 197 reviews ## Who uses Kylas Sales CRM? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive sales pipeline organization 96% positive reviews out of 51 Most reviewers describe pipeline management as intuitive, centralizing lead tracking, automating workflows, and improving sales clarity. Arman A. Senior Fullstack Developer, 51 - 200 employees. "I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward." Occasional system lag and delays 74% negative reviews out of 35 Some reviewers find performance and speed inconsistent, with slow loading, lag, and delays affecting workflow efficiency. SHEETAL G. Placement Coordinator, 51 - 200 employees. "experienced occasional technical issues, such as slow loading times or errors" Enhanced workflow and efficiency 95% positive reviews out of 44 Most reviewers find business productivity increases due to intuitive design, time-saving features, and simplified daily tasks. Anshu K. PR and Marketing Executive, 11 - 50 employees. "With its intuitive interface and powerful lead enrichment capabilities, we've experienced a significant boost in productivity and accuracy." Supportive and seamless onboarding 95% positive reviews out of 22 Most reviewers indicate the onboarding process is smooth, with helpful support and easy team adoption. ## Features AI summary Based on 14,670 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Contact Management** (**44%** of reviewers rated this feature as critical) - **Sales Pipeline Management** (**43%**) - **Lead Management** (**44%**) Kylas Sales CRM supports all three of the features reviewers value most: **Contact Management**, **Sales Pipeline Management**, and **Lead Management**. Together, these capabilities help businesses keep customer records organized, track deals through each stage of the sales cycle, and manage new prospects more effectively, allowing teams to improve follow-up, maintain visibility into opportunities, and drive more consistent sales performance. Contact Management 4.8 (330) 54.85% of 330 reviewers that rated this feature as important or highly important You benefit from streamlined organization and tracking of customer interactions, with integrations to email, calendars, and social media. Some reviewers find it easy to filter, update, and follow up on contacts, making communication and segmentation more efficient. Sales Pipeline Management 4.8 (326) 60.74% of 326 reviewers that rated this feature as important or highly important Kylas Sales CRM offers a clear, customizable pipeline view, letting you track deal stages and set automations. Reviewers indicate this helps teams monitor progress, forecast sales, and streamline follow-ups, while analytics and reporting provide valuable sales insights. Lead Management 4.8 (324) 56.17% of 324 reviewers that rated this feature as important or highly important With this capability, you can track, categorize, and prioritize leads in one place, making follow-ups and progress tracking easier. Reviewers appreciate the user-friendly interface, customizable options, and how it helps manage more leads and close more deals efficiently. Task Management 4.8 (81) 60.49% of 81 reviewers that rated this feature as important or highly important Create, manage and track all task activities and progression Data Import/Export 4.7 (131) 69.47% of 131 reviewers that rated this feature as important or highly important Import and export data to and from software applications Lead Capture 4.8 (315) 54.92% of 315 reviewers that rated this feature as important or highly important It gives you the ability to automatically collect leads from sources like websites, property portals, Facebook, and IVR calls. Users think integrations are broad and automation ensures no lead is missed, making capturing and assigning leads fast and reliable. Kylas Sales CRM 89 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Scheduling: Schedule appointments via a calendar - Assignment Management: Assign issues and tasks based on availability or required skills - Autoresponders: Create and automatically send premade copy in response to customer messages - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Contact Database: This aspect helps you organize and manage all customer information centrally with advanced search and tagging. Reviewers appreciate the easy access, user-friendly interface, and ability to update or retrieve contact details quickly, saving time and improving outreach. - Contact Management: You benefit from streamlined organization and tracking of customer interactions, with integrations to email, calendars, and social media. Some reviewers find it easy to filter, update, and follow up on contacts, making communication and segmentation more efficient. - Conversion Tracking: Measure return on ad spend by tracking the actions people take such as sign up or download after engaging with ads - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Deal Management: Defines specific deal parameters to negotiate and secure deals - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Electronic Signature: Digitally sign online documents - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - For Sales Teams/Organizations: Caters to sales teams - For Small Businesses: Designed for small businesses - Forecasting: Form predictions based on past and present data/trends - Forms Management: Store, manage and track all forms in a centralized location - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Interaction Tracking: Track interaction history by documenting conversations for contacts - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Lead Capture: It gives you the ability to automatically collect leads from sources like websites, property portals, Facebook, and IVR calls. Users think integrations are broad and automation ensures no lead is missed, making capturing and assigning leads fast and reliable. - Lead Distribution: Route and distribute your leads to third party buyers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: With this capability, you can track, categorize, and prioritize leads in one place, making follow-ups and progress tracking easier. Reviewers appreciate the user-friendly interface, customizable options, and how it helps manage more leads and close more deals efficiently. - Lead Notifications: Real-time alerts or notifications that inform teams about new leads or prospects - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Lead Scoring: Score a lead based on quality or likelihood to buy/convert based on predetermined criteria - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Campaign: Manage multiple campaigns in one system - Online Forms: Create new forms and/or use ready-made online form templates - Opportunity Management: Track all opportunities for potential sales and convert them into recurring revenue - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Sales Forecasting: Estimate of expected sales revenue within a specific time frame, such as quarterly, monthly or yearly based on past trends and reports. - Sales Pipeline Management: Kylas Sales CRM offers a clear, customizable pipeline view, letting you track deal stages and set automations. Reviewers indicate this helps teams monitor progress, forecast sales, and streamline follow-ups, while analytics and reporting provide valuable sales insights. - Sales Reports: Reports specific to sales analysis for trends and strategies - Sales Trend Analysis: Analyze the current state of sales data to accurately understand trends and forecast future sales numbers. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Softphone: Use your computer as a phone device to make calls over the internet - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Territory Management: Organize customer data and accounts by user or geography - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transfers/Routing: Transfer queries and organize messages between agents - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Web-based Deployment: SaaS, web-based, online deployment - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.7 (623) 4.7 Based on 623 reviews ## Pricing Value for money 4.8 (600) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/210630/Kylas/pricing/) Elevate (Unlimited Users) $250.00 Flat Rate,Per Month It includes: - Unlimited users - 100000 records Exceed $1,250 Flat Rate,Per Month Value for money 4.8 (600) 4.8 Based on 600 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (605) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (605) 4.8 Based on 605 reviews ## User reviews Overall rating 4.8 Based on 623 reviews Filter by rating 5(520) 4(91) 3(8) 2(2) 1(2) Mentioned topic Sorted by most recent Swampurno S. Founder Owner Commercial Real Estate ### "Excellent Service " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2026 Pros Features of This Software is extremely good I like very much my work done very good & It's good for small business Cons Bugs & Issues is must improve its very helpful for us we are from small business industry sales management is good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Aman G. Sales executive Oil & Energy ### "A Decent CRM with Scope for Improvement" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 August 21, 2026 My overall experience with Kylas Sales CRM is average to good, and I would rate it 6/10. It covers the basic requirements of sales management, but improvements in usability, customization, performance, and advanced features could make it significantly better. Pros Kylas Sales CRM is easy to understand and provides useful features for managing leads, customer information, follow-ups, and sales activities. The interface is fairly simple, and it helps keep sales data organized in one place. It can be useful for small and growing sales teams. Cons Some features could be more flexible and user-friendly. The overall experience can sometimes feel less smooth, especially when handling multiple activities or requiring quick updates. There is also room for improvement in customization, reporting, and overall performance. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RK Riya K. Sr. Business Development Manager Oil & Energy ### "Sr. Business Development Manager" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 21, 2026 Overall, my experience with Kylas Sales CRM has been positive and useful for managing leads, follow-ups, and sales activities. The platform is easy to use and helps bring sales processes into one place. However, the dashboard and reporting features still need improvement to provide more accurate, real-time insights into day-to-day activities and team performance. Pros What I liked most about Kylas Sales CRM is its simple and user-friendly interface, along with its strong lead and sales pipeline management. It helps me keep track of leads, follow-ups, customer interactions, and sales activities in one place. The automation and reporting features also make it easier to manage the sales team and ensure that no opportunity is missed. Cons The dashboard still needs improvement to provide accurate and real-time insights into day-to-day sales activities. A more detailed and updated dashboard with clear activity tracking, follow-ups, lead status, and team performance would make the CRM more effective. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Manjunath A A. Sales Manager Information Technology and Services ### "Manjunath Bengaluru " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 10, 2026 I definitely refer all my pan India contact to use Kylas to automate their operations and increase their sales Pros ⭐⭐⭐⭐⭐ Excellent CRM for Sales Teams I have been using Kylas CRM from a sales management perspective and have found it to be a very effective and user-friendly CRM solution. What I particularly like is its simple interface, lead and pipeline management, follow-up tracking, sales activity monitoring, and reporting dashboards. It helps me maintain better visibility of my prospects and opportunities and ensures that important follow-ups are not missed. The ability to manage the sales process systematically—from lead generation to opportunity management and closure—makes Kylas especially useful for B2B sales teams. The mobile accessibility is also very helpful for sales professionals who are constantly travelling and meeting customers. Overall, I would recommend Kylas CRM to organizations looking for a practical, easy-to-use and sales-focused CRM solution. Manjunath A Sales Manager – South India Ecubix Smart Sales Pvt. Ltd. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Deepak K. Wealth Manager Capital Markets ### "Excellent CRM for Sales Management and Lead Tracking" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 August 4, 2026 My overall experience with Kylas Sales CRM has been excellent. It is reliable, user-friendly, and has made sales pipeline management much more organized. The customer support team is responsive, and the CRM offers great value for money. I would recommend it to businesses looking for an effective and affordable CRM solution. Pros Kylas Sales CRM is easy to use and helps manage leads, follow-ups, and customer interactions efficiently. The interface is clean, automation features save time, and the reporting dashboard provides useful insights. It has improved our team's productivity and sales tracking. Cons The platform works well overall. A few advanced customization options and more third-party integrations would make it even better, but it meets most business requirements. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Suprith C. Insurance Consultant Insurance ### "Kylas Sales CRM Review: The Ultimate Budget-Friendly Workhorse for Growing Teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Overall, my experience with Kylas Sales CRM has been great for organizing our sales pipeline and keeping our team accountable without breaking the bank. The flat-rate pricing and intuitive setup made a huge impact on our daily productivity right away. While advanced custom automations and the mobile app still have room for improvement, it’s been a reliable, highly cost-effective workhorse that gave us the exact structure we needed to scale. Pros What I loved most about Kylas Sales CRM is its unbelievable value for money and pure simplicity. The flat-fee pricing model was a game-changer for us—we could onboard our entire team without stressing over rising per-seat costs. The platform itself is super intuitive, so everyone picked it up almost immediately without a painful learning curve. Managing our leads and sales pipeline became so much easier, especially with the built-in WhatsApp and email automations handling the tedious follow-ups. On top of that, their support team was remarkably responsive from day one, making setup and onboarding totally hassle-free. Cons What I liked least about Kylas Sales CRM was that its advanced capabilities felt a bit constrained as our processes grew more complex. The third-party integrations are somewhat limited compared to legacy CRMs, meaning we occasionally had to use manual workarounds or custom setups. Building customized workflows and setting up initial automation rules required a steeper setup process than expected, and basic things like automatic lead tagging or assignment still had to be constructed manually rather than coming out of the box. I also found the mobile app felt stripped down compared to the web portal, with occasional sync delays when updating lead statuses on the go. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JA Jaishree A. Crm Marketing and Advertising ### "Perfect CRM app " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 Overall, my experience with Kylas CRM was positive. It provided an organized and efficient way to manage leads, track customer interactions, and monitor the sales pipeline. The interface was easy to navigate, making it simple to adapt and use in day-to-day operations. Features like task reminders, lead management, and reporting helped improve productivity and ensure timely follow-ups. While there is room for improvement in customization and reporting flexibility, the platform effectively supported daily sales and CRM activities. Overall, it was a reliable tool that contributed to better workflow management and customer relationship management. Pros Pipeline/ workflows setups - I liked working with Kylas CRM because of its simple and user-friendly interface, which made managing leads and customer interactions efficient. The platform allowed me to track the sales pipeline, schedule follow-ups, maintain customer records, and monitor team activities in one place. Its automation features reduced manual effort and improved productivity, while the reporting and analytics helped measure performance and identify opportunities. I also appreciated how seamlessly it integrated into daily sales operations, making collaboration easier across teams. Overall, Kylas helped streamline workflows, improve customer relationship management, and enhance the overall efficiency of the sales process. Cons One aspect I liked least about Kylas CRM was that certain advanced features required multiple steps, which could slow down routine tasks. At times, customization options felt limited, making it difficult to tailor workflows to specific business needs. The reporting dashboards could also be more flexible, with greater options for creating custom reports. Occasionally, the platform experienced minor delays when handling large amounts of data. While these issues did not significantly impact daily operations, improvements in speed, customization, and reporting capabilities would make the overall user experience even better. Overall, it remains a reliable CRM for managing sales activities. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CRM Mechanical or Industrial Engineering ### "Excellent CRM for Streamlined Sales Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 30, 2026 My overall experience with Kylas Sales CRM has been excellent. It is intuitive, reliable, and helps streamline the entire sales process from lead management to customer follow-ups. The interface is easy to navigate, and the features are well designed for improving productivity. I would highly recommend Kylas Sales CRM to businesses looking for an effective and easy-to-use CRM solution. Pros Kylas Sales CRM is very user-friendly and makes managing leads, follow-ups, and customer interactions simple and efficient. The sales pipeline is well organised, task reminders help ensure timely follow-ups, and the reporting features provide valuable insights. It has significantly improved team collaboration and productivity. Cons I have had a great experience using Kylas Sales CRM and did not face any major issues. The platform has met my expectations and has been reliable for day-to-day sales management. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Ayushi S. Mice travel consultant Leisure, Travel & Tourism ### "Kylass rizz" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 28, 2026 Pros Pros bcoz of kylas my deals section is sorted and I can track my lead and deal sections and keep the track on the target Cons So when we talked about cons there are few things that kylas needs to improve and one of the major things that leads section we need back options and lead assignment Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NG Namrata G. Sales Manager Transportation/Trucking/Railroad ### "5 Star Exellent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 27, 2026 over all experience is excellent. user friendly and easy to understand. Recommendable to anyone. Excellent application. Pros Sales target account tracking, deiatls of lead and deals. Exact understanding on how much i need to work on which lead. which deal i can close faster Cons we are not able to delete any entry in lead and deal both in case of duplication. it might can be because of rights restriction but of correction purpose we should have these field to be on place. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210630/Kylas/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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