# Page 2 | Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Kylas Sales CRM the right CRM solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (574) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Kylas Sales CRM ## Showing most helpful reviews Showing 26-50 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM Naeem M. IT Pharmaceuticals Used the software for: 2+ years ### "Good Experience" May 20, 2026 4.0 My overall experience with Kylas Sales CRM has been average. The platform offers useful features such as dashboards, reports, bulk lead upload, and lead management, which help improve productivity and provide good visibility into sales activities. However, some areas need improvement, particularly workflow and pipeline creation, which can be complex and time-consuming. The lack of detailed user manuals and video tutorials makes implementation and customization more challenging. Customer support is helpful when needed, but a more intuitive interface and better documentation would enhance the experience significantly. Overall, Kylas is a functional CRM, but there is still considerable scope for improvement in usability and onboarding. Pros What I liked most about Kylas Sales CRM is its Dashboard and Reports functionality, which provides a clear and organized view of all sales activities in one place. The dashboards make it easy to monitor lead status, team performance, conversion ratios, and follow-up activities in real time. The reporting tools are very helpful for analyzing sales trends and making informed decisions quickly. Another feature I found extremely useful is the bulk lead upload process. It allows us to add a large number of leads at once using Excel files, which saves significant time and reduces manual effort. Overall, these features improve productivity, enhance visibility, and make sales management more efficient and streamlined for the entire team. Cons What I liked least about Kylas Sales CRM is the workflow and pipeline creation process. It is quite complicated and not very user-friendly, especially for new users who are setting up the system for the first time. Creating stages, automation rules, and conditions requires significant trial and error. Another major challenge is the lack of proper reference materials. There are no detailed manuals, step-by-step guides, or video tutorials available to explain the setup process clearly. Because of this, implementation takes more time than expected and often requires support assistance. Simplifying this feature and providing training resources would greatly improve the overall user experience. Review Source AS Arindam S. Manager Consumer Electronics Used the software for: 6-12 months ### "One of the best CRM" September 12, 2025 5.0 It's a very efficient crm platform with an array of features to customize ones sales and marketing journey. Pros Kylas CRM is user-friendly and highly convenient, making customer relationship management simple and efficient. Cons Kylas CRM offers a great user experience but could be enhanced by adding more integrations, such as with MS Teams. This would streamline communication and collaboration within teams, making it easier to manage customer interactions without switching between multiple apps. Integrating MS Teams would improve productivity and help keep all customer-related conversations and tasks in one place. Review Source HB Hrishikesh B. AGM MEP SALES Wine and Spirits Used the software for: Less than 6 months ### "Designed only for reporting: Worthless burden- not designed for CRM or Planning." December 18, 2025 2.0 Overly complicated, very difficult to make sense of why the platform is designed. This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer. Pros You can display what the deals are and what the leads are. also on one place the deals can be managed once made. I works with a little lag but you can work on the position of the deals by just dragging. Cons There is no calendar. This is the worst planning tool for planning. it is good for the management to see the progress, but a havoc for the sales team to work on it as it doesn’t work for as a planning tool. This tool does not have a calendar, you cannot do your daily, weekly monthly planning, (the most basic tools for planning). KYLAS is very complicated for people who have anytime worked on any other professional CRM platform. I still can t understand why this system is designed. The objective of a CRM tool should be to maintain customer details and the tool should be designed for planning and as the result of good planning and execution, the reporting part is the result. Although the reporting also does not have much functionality, but the whole tool out here is designed for how to report and absolutely no brains have been used to design the tool to be made user friendly for the sales team who could use this tool for planning. Review Source bK biswaranjan K. gold loan Banking Used the software for: 6-12 months ### "simple and effective sales crm" December 18, 2025 5.0 overall, my experience with kylas sales crm has been positive. it is easy to use, efficient, and helps manage leads and sales activities smoothly. Pros kylas crm sales is very user friendly with a minimal learning curve.it offers good value for money for small and medium sized teams. Cons some advanced customization options are limited compared to other crms. integration options can also be expanded. Review Source SP Satya P. AGM Sales Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "One of best Sales Mnagement CRM available to use" October 16, 2025 5.0 As mentioned in Pros every bit spend in terms of time or money is worth for the services provided by Kylas Pros With Kylas CRM I am able to track my opportunities at one place which helps me for sales management of team. With Kylas I can easily monitor the workflow strating from lead genration to proposal submission to opportunity convertion, everything is seamless WRT performance and speed. Security of the data captured or entered by team is topmost and can rely upon. Client management or getting details of clintel is just matter of few click. Seamless integration with our SAP is one of added advantage Cons In Initial journey while adopting the platform few glitches was noticed but properly addresed by Kylas team Review Source AK Akanksha K. PR executive Consumer Services Used the software for: 6-12 months ### "“Efficient and User-Friendly CRM with Room for Mobile Enhancements”" September 22, 2025 4.0 Overall, my experience with Kylas Sales CRM has been positive. It’s user-friendly, helps streamline sales processes, and provides useful insights into team performance. While there are minor areas for improvement, the CRM has definitely helped in organizing leads and boosting productivity. Pros I really liked the intuitive user interface and ease of managing leads and deals. The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly. I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance. Cons The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version. Customization options for certain fields and reports could also be a bit more flexible. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) I switched to Kylas Sales CRM because my current company uses it as the primary CRM tool. While I have experience with Zoho CRM in my previous role, I adapted to Kylas here to align with the company’s processes and workflows, which helped me efficiently manage leads, deals, and sales activities. Review Source AK Amandeep K. HR Legal Head Management Consulting Used the software for: 6-12 months ### "Great CRM support for any growing company." June 2, 2025 5.0 It has been great. Best feature that i felt is the auto data capturing and self reminder. It's been great working experience with Kylas. Working and data recording and maintaining became easy with it. Pros It's interconnectivity with our digital platforms and auto capturing data in the system. Clear and easy to use interface. Customisable dashboard. Cons At this point in time, we do not have any additional requirements or concerns. Kylas is currently fulfilling all of our needs effectively, and we are satisfied with its performance and capabilities. The platform is meeting our expectations in terms of functionality, user experience, and support. Should any new needs arise in the future, we will be sure to communicate them accordingly. Switched from [Kondesk](https://www.capterra.com/p/10002646/Kondesk/) Missed few features that were required. Like Whatsapp linking and remarks. Review Source VR Verified Reviewer Telesales expert Supermarkets Used the software for: Less than 6 months ### "No nonsense stright Answer " March 5, 2026 4.0 Experience for was good but some time calls were not connecting or delayed and when we want to lession call recording some time it took time Pros Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale Cons Performance and Speed something it took long time to connect or something call was not and it gave message of miss call Review Source sM sunil M. Relationship Manager Real Estate Used the software for: 2+ years ### "Kylas CRM review" July 3, 2025 5.0 Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work. Pros Kylas CRM is giving Hastha Global Ventures several advantages particularly in the five service categories which we operate i.e, Financial services, Real Estate services, Facility Management, Family Care and Customized solutions. This gives us data capturing, leads both Rental and Membership lead conversions through automatically reminders on the follow up dates on the tasks. Customized dashboards with reports helps us in aligning to our specific business needs in our growing market. Good in communicating to our clients with email integration directly sending auto mails for service requests. Cons Kylas CRM provides Hastha Global Ventures service requests communications only to the primary ID as our operating module will have two or more clients in a family membership package and the customized auto routing is not available. Due to the storage limits and software has its limited flexibility to tune in to specific needs. Review Source VR Verified Reviewer AGM - MARKETING Oil & Energy Used the software for: 6-12 months ### "Kylas Sales CRM: Streamlining FuelBuddy's Sales with Room for Analytics Polish" December 17, 2025 5.0 Kylas Sales CRM has delivered a positive overall experience for FuelBuddy, streamlining fuel sales processes despite some limitations in advanced analytics. Pros Kylas Sales CRM excels most for FuelBuddy through its automation and intuitive pipeline management, transforming chaotic fuel sales tracking into streamlined operations. Cons Reporting lacks real-time auto-refresh and deep customization, occasionally delaying insights into fuel demand trends. Review Source TR Tanvi R. Corporate Executive - Tech and Credit Operations Banking Used the software for: Less than 6 months ### "Kylas Makes Our Daily Operations Effortless" November 12, 2025 5.0 My overall experience with Kylas has been really good. It basically gives us everything we need in one system — from WhatsApp integration that makes communication super easy to features that help with scheduling and follow-ups the customization options are great too which makes it flexible and easy to tailor the system to our needs overall it really helps reduce our workload and keeps things organized Pros I like most about Kylas is the default dashboard. It’s super clean and gives short and precise reports for all branches, so I can get an overall view at a glance I also love how everything is nicely laid out you can easily click through to see more details right from the same dashboard. Its really convenient and makes checking insights quick and easy. Cons least about Kylas is that theres no default auto-refresh The data doesn’t update on its own, so if you don’t manually refresh it, you keep seeing old information sometimes it even says things like “Last refreshed: 18 hours ago.” It would be much better if the dashboard refreshed automatically so we could always see the latest updates without having to trigger it ourselves Review Source GP Gracy P. Sales Manager Marketing and Advertising Used the software for: 1-2 years ### "A good CRM service" November 17, 2025 5.0 User-Friendly Interface: Most users find Kylas simple to navigate, with a clean design that makes onboarding smooth. Pros Lead & Deal Management: Streamlines sales processes, helping teams track leads, nurture prospects, and close deals efficiently. Enables team coordination with shared dashboards, pipeline visibility, and reporting tools - Cons While Kylas provides report-making and filtering features, users find them complex and unintuitive. Streamline the filtering process with one-click or drag-and-drop option Review Source NP Nishant P. Operations Head Real Estate Used the software for: 2+ years ### "Kylas Review" November 14, 2025 5.0 The overall experience with Kylas Sales CRM has been great. It has allowed to keep track of all the prospects and the discussion with them. Pros The thing I like most about Kylas Sales CRM is that it's easy to use and keep track of all the prospects along with task assignment to all of them. Cons The least I like about Kylas Sales CRM is that it lags and stops working a sometimes mid task assigning and prospect creation. Review Source AR Aishwarya R. Operations Manager Real Estate Used the software for: 1-2 years ### "Best CRM for managing sales" December 9, 2025 5.0 I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot. Pros For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good. Cons Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue. Review Source AR Abhijeet R. Data Analyst Computer Software Used the software for: Less than 6 months ### "Review- KYLAS" November 14, 2025 5.0 My overall experience with Kylas has been very satisfactory. We use it extensively for our operations team, and it has proven to be quite useful in managing daily activities efficiently. The platform also continues to roll out new updates. We look forward to seeing how the software evolves and are confident it will continue to support us effectively in the long run. Pros One of the best things I appreciate about Kylas is its highly flexible user access control. Unlike many other CRMs that come with fixed user profiles, Kylas allows you to fully customise access based on each team member’s role. You can decide exactly what permissions to give, what modules they can view, and what actions they can perform. Cons One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost. These fields are fixed and cannot be modified or renamed based on specific business requirements. Review Source SG SHEETAL G. Placement Coordinator Hospitality Used the software for: 1-2 years ### "The Ultimate Sales Companion." February 11, 2025 5.0 I've had an overwhelmingly positive experience with Kylas Sales CRM! The platform has exceeded my expectations in terms of ease of use, customization options, and robust features. Overall, I'm extremely satisfied with Kylas Sales CRM and would highly recommend it to anyone looking for a reliable and effective CRM solution. Pros Kylas Sales CRM offers robust lead management features, including lead capture, qualification, and nurturing. The platform provides a clear visual representation of the sales pipeline, making it easy to track deals and identify bottlenecks. Cons experienced occasional technical issues, such as slow loading times or errors Review Source LK Lokesh K. Business Analyst Glass, Ceramics & Concrete Used the software for: Less than 6 months ### ""Kylas CRM: A Reliable Tool for Sales Tracking and Team Collaboration"" June 19, 2025 4.0 Our experience with the Kylas CRM has been positive and productive. It has significantly streamlined our sales process by offering a clean, intuitive interface and essential tools for lead management, deal tracking, and team collaboration. Pros User Friendly interface and ease of implementation. The task and meeting scheduling, along with location-based check-in, enhance accountability and filed team productivity Cons The dashboard should sync in a real-time basis and more flexibility in custom dashboard views would also enhance the overall user experience. One challenge we've observed is that using the Field Sales module on mobile devices significantly impacts battery life, often causing the battery to drain by mid-day. Review Source JR JASPAL R. team leader Chemicals Used the software for: 1-2 years ### "Kylas Sales CRM: Aasan aur Bharosemand”" November 28, 2025 5.0 Balanced usability and power for small‑to‑mid sized teams Streamlined lead/pipeline & task management: Pros Automation & time‑saving for sales teams Clear pipeline & lead‑management workflow Centralized data & improved sales visibility Cons Performance issues: slowness, lag, or downtime Reporting, analytics, and customization constraints (especially for complex need Review Source GB Grish B. Wealth management Banking Used the software for: 1-2 years ### "Best performance " September 23, 2025 5.0 Excellent performance and Best lead management and overall good experience and lead planning meeting planner best Pros Good plateform for CRM use kylas is best thas very easy and secure application best client management system Cons Good and all lead generation and goto kylas best for meeting and more knowledge how manage lead generation Review Source SC Sai C. Team leader Higher Education Used the software for: 6-12 months ### "Kylas crm user" October 14, 2025 5.0 Pros Its where good to communicate with learn and sales persons and easy to update the comment as well. value for money Cons performance and speed is good when compared to other CRM and work flow goes good in the CRM easy to manage the things Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Friends justed kylas is good so the reson i have switched from zoho to kylas Review Source SS Shikha S. Marketing Manager-Digital Information Technology and Services Used the software for: Less than 6 months ### "Kylas-CRM for Sales & Marketing" February 14, 2025 4.0 Overall, Kylas Sales CRM offers a user-friendly interface and efficient lead management tools, making it easy to track and nurture leads. The automation features help streamline workflows, and the customer support team is responsive when available. However, delays in communication can be challenging. With some improvements in response times the experience could be even better. Pros At Waulite Technologies, we needed a CRM that could streamline our lead management and email marketing without unnecessary roadblocks. Kylas delivered—with an intuitive interface, flexible email campaigns, and responsive support that keeps things moving. Their automation and tracking features have made our sales process more efficient and organized. Cons The main drawback is that the project manager is handling multiple projects, leading to delayed responses. Even on email, WhatsApp, or phone calls, there are delays, and at times, escalation to a senior and continuous follow-ups are required to get updates and keep things moving. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing Kylas Sales CRM We chose Kylas Sales CRM over other alternatives primarily because of its competitive pricing while still offering essential features like lead management, automation, and tracking that fit our business needs. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) We switched to Kylas Sales CRM to streamline lead management, automation, and tracking, as our previous CRM had limitations in flexibility, email campaign management, and support responsiveness. Review Source BD Bharti D. Counsellor International Affairs Used the software for: 6-12 months ### "Awesome experience with kylas" November 10, 2025 5.0 its great experience time saving and helpful to directly connect with clients on call without dialling their no on dial pad!! Pros Its very effective using the crm and its time saving as well..we can easily connect with clients profile we can find it so well in crm ! Cons once we add remarks earlier and submit it we cant modify it again!!i think we should have option to edit the remakrs as well Review Source PN Prashant N. Travel Advisor Leisure, Travel & Tourism Used the software for: 2+ years ### "Kylas Work Partner" May 31, 2025 5.0 Good CRM using since 2 Years , Kylas made my work easier. Easy to learn and must use for growing organisation Pros One of the standout features is its pipeline management system—visually engaging and easy to customize according to different sales processes. Cons Some times it takes longer to reload ( it irritates while on a important work ). Lead pick by agent daily and overview daily reports shows differently. Review Source MC Mitesh C. Sales Manager Architecture & Planning Used the software for: 1-2 years ### "Great support in crm by kylas. " May 29, 2025 5.0 Kylas is very smooth and easily maintain the customer data. We have 15 team member we have use very softly. Pros Dashboard system and lead data filters and Meeting data. Daily sales activity and lead preview and call reports also good Cons Easy data analysis, dash board with side menu bar. They team is very helpful and also give the property response Switched from [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Not use properly not responding team is there Review Source RG Rishabh G. Performance Marketing Team Lead E-Learning Used the software for: 1-2 years ### "Very Good CRM" July 17, 2025 5.0 its good and easy to use for small startups or initial business users the can start and scale their business with kylas Pros Ease of use and easily we can track sales performance and really help full to understand lead journey. Cons Limitations in data capturing and getting more deep analysis is missing you can work on call recording and what's messages integrations. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.