# Page 2 | Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Kylas Sales CRM the right CRM solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210630/Kylas/reviews

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Kylas Sales CRM

4.8 (573)

[View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Kylas Sales CRM

## Showing most helpful reviews

Showing 26-50 of 573 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AS

Arindam S.  
Manager  
Consumer Electronics  
Used the software for: 6-12 months

### "One of the best CRM"

September 12, 2025

5.0

It's a very efficient crm platform with an array of features to customize ones sales and marketing journey.

Pros

Kylas CRM is user-friendly and highly convenient, making customer relationship management simple and efficient.

Cons

Kylas CRM offers a great user experience but could be enhanced by adding more integrations, such as with MS Teams. This would streamline communication and collaboration within teams, making it easier to manage customer interactions without switching between multiple apps. Integrating MS Teams would improve productivity and help keep all customer-related conversations and tasks in one place.

Review Source

HB

Hrishikesh B.  
AGM MEP SALES  
Wine and Spirits  
Used the software for: Less than 6 months

### "Designed only for reporting: Worthless burden- not designed for CRM or Planning."

December 18, 2025

2.0

Overly complicated, very difficult to make sense of why the platform is designed. This is not a CRM, it is only a reporting tool, with a beautiful display for the status and stage of projects. But this tool cannot be called CRM, not designed for the people to work and maintain the records and plan on how to improve the customer.

Pros

You can display what the deals are and what the leads are. also on one place the deals can be managed once made. I works with a little lag but you can work on the position of the deals by just dragging.

Cons

There is no calendar. This is the worst planning tool for planning. it is good for the management to see the progress, but a havoc for the sales team to work on it as it doesn’t work for as a planning tool. This tool does not have a calendar, you cannot do your daily, weekly monthly planning, (the most basic tools for planning). KYLAS is very complicated for people who have anytime worked on any other professional CRM platform. I still can t understand why this system is designed. The objective of a CRM tool should be to maintain customer details and the tool should be designed for planning and as the result of good planning and execution, the reporting part is the result. Although the reporting also does not have much functionality, but the whole tool out here is designed for how to report and absolutely no brains have been used to design the tool to be made user friendly for the sales team who could use this tool for planning.

Review Source

LB

Lokesh B.  
Digital Sales Specialist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to Use and Very Effective CRM"

September 13, 2025

5.0

My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother.

Pros

The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training.

Cons

Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well.

Review Source

AA

Arman A.  
Senior Fullstack Developer  
E-Learning  
Used the software for: 1-2 years

### "Solid CRM with room to grow"

September 22, 2025

4.0

Overall, I had a positive experience with Kylas. It strikes a good balance between functionality and simplicity, making it great for small to mid-sized teams that don’t want to drown in overly complicated setups. With a few more improvements on customisation and mobile usability, it could easily be a top-tier CRM solution.

Pros

The Kylas Sales CRM platform is easy to pick up and doesn’t take forever to get used to. I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward. It also feels lightweight and fast compared to a few other CRMs I’ve used, and the workflow automation saves a lot of repetitive effort.

Cons

Some customisation options feel a bit limited. For example, while reports are decent, more flexibility in creating detailed analytics would make it stronger.

Review Source

AK

Amandeep K.  
HR Legal Head  
Management Consulting  
Used the software for: 6-12 months

### "Great CRM support for any growing company."

June 2, 2025

5.0

It has been great. Best feature that i felt is the auto data capturing and self reminder. It's been great working experience with Kylas. Working and data recording and maintaining became easy with it.

Pros

It's interconnectivity with our digital platforms and auto capturing data in the system. Clear and easy to use interface. Customisable dashboard.

Cons

At this point in time, we do not have any additional requirements or concerns. Kylas is currently fulfilling all of our needs effectively, and we are satisfied with its performance and capabilities. The platform is meeting our expectations in terms of functionality, user experience, and support. Should any new needs arise in the future, we will be sure to communicate them accordingly.

Switched from

[Kondesk](https://www.capterra.com/p/10002646/Kondesk/)

Missed few features that were required. Like Whatsapp linking and remarks.

Review Source

AK

Akanksha K.  
PR executive  
Consumer Services  
Used the software for: 6-12 months

### "“Efficient and User-Friendly CRM with Room for Mobile Enhancements”"

September 22, 2025

4.0

Overall, my experience with Kylas Sales CRM has been positive. It’s user-friendly, helps streamline sales processes, and provides useful insights into team performance. While there are minor areas for improvement, the CRM has definitely helped in organizing leads and boosting productivity.

Pros

I really liked the intuitive user interface and ease of managing leads and deals. The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly. I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance.

Cons

The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version. Customization options for certain fields and reports could also be a bit more flexible.

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

I switched to Kylas Sales CRM because my current company uses it as the primary CRM tool. While I have experience with Zoho CRM in my previous role, I adapted to Kylas here to align with the company’s processes and workflows, which helped me efficiently manage leads, deals, and sales activities.

Review Source

sM

sunil M.  
Relationship Manager  
Real Estate  
Used the software for: 2+ years

### "Kylas CRM review"

July 3, 2025

5.0

Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work.

Pros

Kylas CRM is giving Hastha Global Ventures several advantages particularly in the five service categories which we operate i.e, Financial services, Real Estate services, Facility Management, Family Care and Customized solutions. This gives us data capturing, leads both Rental and Membership lead conversions through automatically reminders on the follow up dates on the tasks. Customized dashboards with reports helps us in aligning to our specific business needs in our growing market. Good in communicating to our clients with email integration directly sending auto mails for service requests.

Cons

Kylas CRM provides Hastha Global Ventures service requests communications only to the primary ID as our operating module will have two or more clients in a family membership package and the customized auto routing is not available. Due to the storage limits and software has its limited flexibility to tune in to specific needs.

Review Source

VR

Verified Reviewer  
Telesales expert  
Supermarkets  
Used the software for: Less than 6 months

### "No nonsense stright Answer "

March 5, 2026

4.0

Experience for was good but some time calls were not connecting or delayed and when we want to lession call recording some time it took time

Pros

Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale

Cons

Performance and Speed something it took long time to connect or something call was not and it gave message of miss call

Review Source

SG

SHEETAL G.  
Placement Coordinator  
Hospitality  
Used the software for: 1-2 years

### "The Ultimate Sales Companion."

February 11, 2025

5.0

I've had an overwhelmingly positive experience with Kylas Sales CRM! The platform has exceeded my expectations in terms of ease of use, customization options, and robust features. Overall, I'm extremely satisfied with Kylas Sales CRM and would highly recommend it to anyone looking for a reliable and effective CRM solution.

Pros

Kylas Sales CRM offers robust lead management features, including lead capture, qualification, and nurturing. The platform provides a clear visual representation of the sales pipeline, making it easy to track deals and identify bottlenecks.

Cons

experienced occasional technical issues, such as slow loading times or errors

Review Source

TR

Tanvi R.  
Corporate Executive - Tech and Credit Operations  
Banking  
Used the software for: Less than 6 months

### "Kylas Makes Our Daily Operations Effortless"

November 12, 2025

5.0

My overall experience with Kylas has been really good. It basically gives us everything we need in one system — from WhatsApp integration that makes communication super easy to features that help with scheduling and follow-ups the customization options are great too which makes it flexible and easy to tailor the system to our needs overall it really helps reduce our workload and keeps things organized

Pros

I like most about Kylas is the default dashboard. It’s super clean and gives short and precise reports for all branches, so I can get an overall view at a glance I also love how everything is nicely laid out you can easily click through to see more details right from the same dashboard. Its really convenient and makes checking insights quick and easy.

Cons

least about Kylas is that theres no default auto-refresh The data doesn’t update on its own, so if you don’t manually refresh it, you keep seeing old information sometimes it even says things like “Last refreshed: 18 hours ago.” It would be much better if the dashboard refreshed automatically so we could always see the latest updates without having to trigger it ourselves

Review Source

GP

Gracy P.  
Sales Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "A good CRM service"

November 17, 2025

5.0

User-Friendly Interface: Most users find Kylas simple to navigate, with a clean design that makes onboarding smooth.

Pros

Lead & Deal Management: Streamlines sales processes, helping teams track leads, nurture prospects, and close deals efficiently. Enables team coordination with shared dashboards, pipeline visibility, and reporting tools -

Cons

While Kylas provides report-making and filtering features, users find them complex and unintuitive. Streamline the filtering process with one-click or drag-and-drop option

Review Source

LK

Lokesh K.  
Business Analyst  
Glass, Ceramics & Concrete  
Used the software for: Less than 6 months

### ""Kylas CRM: A Reliable Tool for Sales Tracking and Team Collaboration""

June 19, 2025

4.0

Our experience with the Kylas CRM has been positive and productive. It has significantly streamlined our sales process by offering a clean, intuitive interface and essential tools for lead management, deal tracking, and team collaboration.

Pros

User Friendly interface and ease of implementation. The task and meeting scheduling, along with location-based check-in, enhance accountability and filed team productivity

Cons

The dashboard should sync in a real-time basis and more flexibility in custom dashboard views would also enhance the overall user experience. One challenge we've observed is that using the Field Sales module on mobile devices significantly impacts battery life, often causing the battery to drain by mid-day.

Review Source

RA

Rini A.  
Senior Admission Counselor  
E-Learning  
Used the software for: 6-12 months

### "Practical and Easy — But Not Perfect"

December 3, 2025

5.0

The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient

Pros

All-in-one lead & pipeline management — It centralises leads, deals, contacts, and companies into one system. We can track each lead’s journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organisation.

Cons

Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks.

Review Source

AR

Aishwarya R.  
Operations Manager  
Real Estate  
Used the software for: 1-2 years

### "Best CRM for managing sales"

December 9, 2025

5.0

I have worked in lot of CRM'S but this one is Best till now Surprisingly smooth experience. The automation and reminders have improved our workflow a lot.

Pros

For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good.

Cons

Sometimes it took time to process in minor things but it quickly get fixed up so its not a big issue.

Review Source

AG

Aancha G.  
Sales Coordinator  
Market Research  
Used the software for: 1-2 years

### "Feature-Rich CRM"

November 5, 2025

5.0

Pros

The best part about Kylas Sales CRM is its user-friendly design and structured lead management system. It helps in organizing prospects, tracking follow-ups, and maintaining complete visibility of the sales process in one place.

Cons

At times, the platform becomes slow while loading certain reports or data-heavy sections, which affects the workflow during peak hours.

Review Source

SC

Sai C.  
Team leader  
Higher Education  
Used the software for: 6-12 months

### "Kylas crm user"

October 14, 2025

5.0

Pros

Its where good to communicate with learn and sales persons and easy to update the comment as well. value for money

Cons

performance and speed is good when compared to other CRM and work flow goes good in the CRM easy to manage the things

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Friends justed kylas is good so the reson i have switched from zoho to kylas

Review Source

GB

Grish B.  
Wealth management  
Banking  
Used the software for: 1-2 years

### "Best performance "

September 23, 2025

5.0

Excellent performance and Best lead management and overall good experience and lead planning meeting planner best

Pros

Good plateform for CRM use kylas is best thas very easy and secure application best client management system

Cons

Good and all lead generation and goto kylas best for meeting and more knowledge how manage lead generation

Review Source

JR

JASPAL R.  
team leader  
Chemicals  
Used the software for: 1-2 years

### "Kylas Sales CRM: Aasan aur Bharosemand”"

November 28, 2025

5.0

Balanced usability and power for small‑to‑mid sized teams Streamlined lead/pipeline & task management:

Pros

Automation & time‑saving for sales teams Clear pipeline & lead‑management workflow Centralized data & improved sales visibility

Cons

Performance issues: slowness, lag, or downtime Reporting, analytics, and customization constraints (especially for complex need

Review Source

ARV

Anand Ravi V.  
Technical Manager  
Building Materials  
Used the software for: 2+ years

### "Kylas Sales CRM: A Budget Friendly, User Friendly CRM for Companies"

February 10, 2025

5.0

Simple and user friendly, making easy for sales teams. Helps lead management, Deal management, follow-ups, and task assignments and app integrations.

Pros

It has a user friendly interface. Supports team collaboration with built-in communication and task assignment features. Compared to other CRMs, it offers a budget-friendly solution for startups and growing businesses

Cons

Need to improve performance of the site. We are facing server down issues sometimes.

Switched from

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

Kylas is user-friendly and budget-friendly

Review Source

PN

Prashant N.  
Travel Advisor  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Kylas Work Partner"

May 31, 2025

5.0

Good CRM using since 2 Years , Kylas made my work easier. Easy to learn and must use for growing organisation

Pros

One of the standout features is its pipeline management system—visually engaging and easy to customize according to different sales processes.

Cons

Some times it takes longer to reload ( it irritates while on a important work ). Lead pick by agent daily and overview daily reports shows differently.

Review Source

KG

Kunal G.  
Digital Sales Associate  
Automotive  
Used the software for: 6-12 months

### "Kylas "CRM that easy to handle""

February 12, 2025

5.0

I am using this CRM from last one Year, When i first time use this CRM, i learn a lot on my first day, i go through how i add the leads, to create a own data report, to download the reports, how i can call the leads, its very easy to handle for me, i never seen such type of CRM, you can easily access what you want, who can give you the access, every time i open the CRM i learn something new, and day by day use of this CRM it is easy to maintain your report. Overall the Kylas sales CRM software easy to understand and helpful.

Pros

I like most is kylas CRM is very easy to handle, Its give you to create to edit to know about the each and every single lead status/report. You can go to dip as you go and learn easily, if someone show you how you do this next time you didnt get to ask someone.

Cons

Need to give multiple login at same time, just for the feedback i have wrote this. otherwise i didnt have any problem with the CRM

Review Source

AN

Aditya N.  
bde  
Consumer Services  
Used the software for: Less than 6 months

### "ai recommendation "

March 2, 2026

5.0

Good to begin with and recommended. i want a feature if you could integrate ai to followup processs if you able to do. in feature wen ever i add notes that i have to call back the ai will automatical add to taks and remind me 5 mintue before call ✅ Your Idea (Converted into System) You want: 👉 When you write notes like: “Call Rahul tomorrow at 4 PM” “Follow up client after 2 days” “Call back in evening” AI should automatically: Detect follow-up intent Create a task automatically Add reminder Notify you 5 minutes before call Maintain follow-up database

Pros

easy to manage leads. api works well, phone direct call feature is good. i like the simple ui and colour.

Cons

task reminder is not wroking i have to do manual followup, i have regularly searching for follouwup and its wastes time.

Review Source

BD

Bharti D.  
Counsellor  
International Affairs  
Used the software for: 6-12 months

### "Awesome experience with kylas"

November 10, 2025

5.0

its great experience time saving and helpful to directly connect with clients on call without dialling their no on dial pad!!

Pros

Its very effective using the crm and its time saving as well..we can easily connect with clients profile we can find it so well in crm !

Cons

once we add remarks earlier and submit it we cant modify it again!!i think we should have option to edit the remakrs as well

Review Source

MC

Mitesh C.  
Sales Manager  
Architecture & Planning  
Used the software for: 1-2 years

### "Great support in crm by kylas. "

May 29, 2025

5.0

Kylas is very smooth and easily maintain the customer data. We have 15 team member we have use very softly.

Pros

Dashboard system and lead data filters and Meeting data. Daily sales activity and lead preview and call reports also good

Cons

Easy data analysis, dash board with side menu bar. They team is very helpful and also give the property response

Switched from

[ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/)

Not use properly not responding team is there

Review Source

RG

Rishabh G.  
Performance Marketing Team Lead  
E-Learning  
Used the software for: 1-2 years

### "Very Good CRM"

July 17, 2025

5.0

its good and easy to use for small startups or initial business users the can start and scale their business with kylas

Pros

Ease of use and easily we can track sales performance and really help full to understand lead journey.

Cons

Limitations in data capturing and getting more deep analysis is missing you can work on call recording and what's messages integrations.

Review Source

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