# Page 8 | Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is Kylas Sales CRM the right CRM solution for you? Explore 573 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/210630/Kylas/reviews

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Kylas Sales CRM

4.8 (573)

[View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of Kylas Sales CRM

## Showing most helpful reviews

Showing 176-200 of 573 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

aJ

augustine J.  
associate  
Financial Services  
Used the software for: 1-2 years

### "The Best CRM in india "

April 17, 2024

5.0

Pros

Integrations, Easy to use, Onboarding process, All features, Simple UI

Cons

Nothing to dislike, everything is okey and you can use with ease

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

easy to use, simple UI and prompt support

Review Source

Response from Kylas

May 14, 2024

Hi Augustine, thank you for your review about Kylas! It's great to know that you find Kylas easy to use and that you like our integrations. We would also like to tell you that we are working on our feature set and will soon update you about the same.

RT

Rahul T.  
CSMO  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Glad that an Indian Company has built a high quality affordable CRM solution "

December 16, 2022

5.0

As a startup in healthtech sector, we struggled with lead management and nurturing customers. This app helped us be more organised and keep track of the sales activities. I had used salesmate before this and once I shifted, I never looked back. There are more number of integrations and thoroughly thought out features . Thanks for making our sales easier.

Pros

Highly cooperative people and very hardworking. The customer interaction and after sales support is phenomenal. They have a good record of sending weekly major updates and improving on all the issues. I loved how seamless it works on both desktop and mobile.

Cons

There are still some knicks to be solved and features to be implemented. But knowing that it has been only 2 years and still at par with other CRMs, it's commendable.

Alternatives considered

[Salesmate](https://www.capterra.com/p/156234/Salesmate/)[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Reason for choosing Kylas Sales CRM

1\. Made in India2. Affordable

Switched from

[Salesmate](https://www.capterra.com/p/156234/Salesmate/)

1\. Made in India2. More integrations3. Good After sales support4. Affordable

Review Source

Response from Kylas

January 5, 2023

Hi Rahul, thanks for sharing your experience with us! We are glad that you thought highly of our customer support and mobile app. It's good to know that Kylas is helping your workflow automation. We are constantly working on improving our customer's experience and will update soon regarding the new features.

AT

Ankur T.  
Marketing Manager  
Apparel & Fashion  
Used the software for: 1-2 years

### "Best CRM and budget friendly"

November 28, 2023

5.0

Overall its been 1 year and we are happy using Kylas

Pros

The best thing is there are no limits for user adding

Cons

Record counts are the worst part, and the cost of same is also high

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Kylas Sales CRM

Pricing is the key point where we have selected Kylas

Review Source

Response from Kylas

June 10, 2024

Hey Ankur, thanks a lot for such nice feedback! We're glad you appreciate the unlimited user addition and our budget-friendly pricing. We would like to tell you that we have kept our prices the least we could. Also, we were adding some new features to our CRM and will soon update you about the same.

PP

Prateek P.  
Marketing Manager & Customer Success Manager  
Education Management  
Used the software for: Less than 6 months

### "Why you should Kylas CRM when your setting up your Marketing and Sales process in your org?"

May 4, 2023

5.0

3 months on the CRM is working well with our system.

Pros

As an admin and from Marketing & Sales / Customer Success Kylas CRM helped me automate most of my whatsapp messages and email messages. Now I can get the customer data easily when I am on a call with them.

Cons

Integration with our own admin database was a little bit challenging and time consuming could have been a lot more smoother. Only issue was with the mail jet email template not being available at the automation workflow.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Review Source

Response from Kylas

May 29, 2023

Hi Prateek, thank you so much for your feedback! It's good to know that with Kylas, you can easily automate your WhatsApp messages and emails and have your customer data handy. FYI, we are planning to introduce Mailjet action on workflow in the coming time. We are also updating our features to improve your user experience and will soon update you regarding the same.

BR

Basudev R.  
Sales Executive  
Telecommunications  
Used the software for: Less than 6 months

### "very useful for business Kylas sales CRM"

May 24, 2023

5.0

user friendly, responsive CRM and talk with friend regarding kylas CRM Software. Really fantastic .....

Pros

Kylas Sales CRM is a customer relationship management (CRM) software designed specifically for sales teams.

Cons

It aims to solve various challenges faced by sales professionals and organizations. We access all modules, leads, contact, dashboard...etc..

Review Source

Response from Kylas

June 1, 2023

Hey Basudev, you made our day with your feedback! It's great that you find Kylas user-friendly and responsive. We are happy that you are enjoying managing leads, contacts, and sales with Kylas. Also, we are updating our feature set and we will soon update you regarding the same.

SM

Saurabh M.  
CEO  
Financial Services  
Used the software for: Less than 6 months

### "Best CRM for small scale companies."

September 27, 2023

4.0

Kylas is good for lead management

Pros

Workflows, lead management and less cost for small team

Cons

phone no masking, columns should be adjusted as per the job role, sometimes workflows stop working

Alternatives considered

[Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)

Reason for choosing Kylas Sales CRM

Cheaper and solves 70% of our purpose

Review Source

Response from Kylas

October 12, 2023

Hey Saurabh, thank you so much for sharing your valuable feedback with us! We're pleased to hear that you find Kylas to be the best CRM for small-scale companies, with positive aspects including workflows, lead management, and cost-effectiveness for small teams. We're actively working to address your concerns and improve the user experience. We will soon send you updates about our new features.

BR

Bhaskar R.  
Marketing Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "Kylas very convenient to use"

February 17, 2023

5.0

Go to choose & Best option for lead management CRM

Pros

Kylas is easy to use, track lead status, available multiple integrations, User integrations are good and also available n number of product or services creation,

Cons

Some time facing the issue while software updates

Alternatives considered

[NeoDove](https://www.capterra.com/p/204000/NeoDove/)

Reason for choosing Kylas Sales CRM

UI lead management & Reports

Review Source

Response from Kylas

February 24, 2023

Hi Bhaskar, you made our day! We are delighted that you highly thought of lead management and user integrations with Kylas. We are ramping up our feature set and will update you when you can start using the same.

RS

Raunak S.  
Sr. Property Consultant  
Real Estate  
Used the software for: 6-12 months

### "Mirus x Raunak"

November 23, 2023

5.0

Excellent. At first we're not sure about the Feature, but now were using it as a tool for us. To have everything Automated and aligned.

Pros

its Speed, Its friendly Customization, Its easy to understand

Cons

Only a theme color, please provide a Dark mode as well

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Pricing and friend Customization which makes it much much easier to gain failth for the Product

Review Source

Response from Kylas

June 10, 2024

Thank you for your feedback, Raunak! We're thrilled to hear that you find Kylas Sales CRM speedy, easily customizable, and user-friendly. We've noted your request for a dark mode and will consider it for future updates. Also, we are currently working on some other important features to improve your experience and will update you shortly.

PM

PARIMALA M.  
Manager Operations  
Medical Devices  
Used the software for: Less than 6 months

### "Review on Kylas overall usability"

April 25, 2024

5.0

Support has been exceptional , quick customization is very much appreciated

Pros

Simple, Intuitive that is easy to navigate for both desktop and mobile users.

Cons

I am very recent user , so generating reports looks little complicated for me as of now.

Review Source

Response from Kylas

May 7, 2024

Hi Parimala, thank you for sharing your review about your experience of using Kylas! We are happy to know that you find Kylas simple and intuitive. It's also great to know that you appreciate our customer support team. Also, we are working on our features and will soon send you updates about the same.

RJ

Riddhi J.  
Inside Sales Representative  
Information Technology and Services  
Used the software for: Less than 6 months

### "A Comprehensive Evaluation of Kylas Sales CRM"

March 6, 2024

5.0

Pros

Kylas Sales CRM offers exceptional customization and automation capabilities, allowing for a tailored and efficient sales process. Its intuitive interface, coupled with powerful analytics and reliable customer support, significantly enhances sales team productivity.

Cons

A limitation of Kylas Sales CRM is that it automatically imports contacts from IndiaMart into the leads section, necessitating manual entry on my part.

Review Source

Response from Kylas

May 22, 2024

Thank you so much for sharing your valuable review with us, Riddhi! It's great to know that you like Kylas features such as customization and automation that help you manage your sales process. We would like to tell you that we are updating our features and will soon update you about the same.

MD

Manjiri D.  
Customer Success Executive  
Education Management  
Used the software for: 1-2 years

### "Amazing Experience "

April 22, 2023

4.0

It was awesome

Pros

Deals is the most useful feature as per the role, easy to access on daily basis, can set up the tracking which is really useful to get the reminder , can not miss the upcoming calls and details from the same.

Cons

As of now did not find anything which is not useful or really want any change

Review Source

Response from Kylas

June 1, 2023

Thank you so much for sharing your review with us, Manjiri! We're excited to hear that you had an awesome experience using our platform. It's great to know that the Deals feature has been especially useful for your role, providing easy access and the ability to set up reminders for upcoming calls and details. Currently, we are revamping our features and will soon update you regarding the same.

vD

varma D.  
BDE  
Apparel & Fashion  
Used the software for: 1-2 years

### "Best CRM"

November 28, 2023

5.0

Pros

Best CRM easy to use and cost effective.

Cons

Everthing is fine notification is something on which the app needs to work

Review Source

Response from Kylas

June 10, 2024

Hey Varma, thanks a lot for your sharing your valuable review! We're delighted that you find Kylas CRM easy to use and cost-effective. You can change your notification settings in the browser. Also, we are working on some new features and you will soon be updated.

RM

Rekha M.  
BDE  
Apparel & Fashion  
Used the software for: 1-2 years

### "GooD CRM, Easy to use"

December 6, 2023

5.0

Pros

The best part in the CRM is lead managment is too easy.

Cons

We cannot open the lead once we have marked order done and converted.

Review Source

Response from Kylas

June 7, 2024

Thank you for your positive feedback, Rekha! We're thrilled to hear that you find Kylas CRM easy to use, especially for lead management. You can attach a new pipeline or move it to the desired stage indicating the Open status. Also, a lead can be converted into an order more than once and as many times as you wish. Also, we are working on our features and will soon update you about them.

TM

Tejaswi M.  
Business Development Manager  
Information Technology and Services  
Used the software for: Less than 6 months

### "Efficient Sales CRM"

September 29, 2023

4.0

A proper seamless sales management system can set up with Kylas

Pros

Deal management in Kylas is good and contacts can be attached there. Dashboard is very useful for performance evaluations and for generating all kinds of sales reports.

Cons

Overall the CRM is good, but there will be few glitches at times and options doesn't work at the moment again after reaching out to the support it will work fine.

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing Kylas Sales CRM

We have chose Kylas over those products is we are aware of Zoho before and we felt few operations specific to sales are not present in it and Zendesk is good but it is very expensive.

Review Source

Response from Kylas

October 12, 2023

Hi Tejaswi, thanks a lot for sharing your valuable review with us! We're pleased to hear that you find our deal management effective and appreciate the ability to attach contacts. We're actively working to address your issues and improve our features. We will let you know when our new features are ready.

Alisha B.  
Social Media Associate  
Financial Services  
Used the software for: 1-2 years

### "Kylas Review"

May 25, 2023

5.0

Over its great to use Kylas as you can assign leads systematically to sales team and get its timely review

Pros

Kylas has many options of filter and sorting to find the data that I need

Cons

It is difficult to delete leads sometimes

Review Source

Response from Kylas

May 29, 2023

Thank you for sharing your valuable feedback with us, Alisha! We are glad that you like lead management and the filters we offer for easy data management. We are updating our feature set so that you don't face any glitches again and we will send you updates regarding the same soon.

GS

Gagana S.  
Manager - Special Projects  
Consumer Services  
Used the software for: 6-12 months

### "Testimonial for Kylas"

July 5, 2023

5.0

When we have 1000 tasks in our mind, it is very difficult to remember each one of them. Kylas has made our life easier through the expanded features and tools which are available.

Pros

Kylas Sales CRM is one of the most unique Client Relationship Management module we have worked through, it has made things for us on the day to day basis.

Cons

Some of the fields can be more feasible than it appears now. Auto-pop of the fields can be enabled.

Review Source

Response from Kylas

October 10, 2023

Hello Gagana, thank you for telling us about your experience of using Kylas! We're delighted to have had such a positive impact on your day-to-day operations. It's heartening to hear that our expanded features and tools have made your life easier in managing tasks and clients. We would like to tell you that we are updating our features and we will soon send you updates about the same.

HG

Hemashree G.  
Business Development Executive  
Apparel & Fashion  
Used the software for: 1-2 years

### "Best CRM to Use"

December 5, 2023

5.0

Pros

The lead automation is the best thing KYLAS. Primary we do manually but now all things were directly coming to CRM.

Cons

The on going notification is the worst thing which I feel.

Review Source

Response from Kylas

June 10, 2024

Thank you for your valuable review, Hemashree! We're delighted that you love our lead automation feature. You can change your browser settings to avoid unwanted notifications. Also, we are currently revamping our feature set and will soon send you updates about it.

NC

Neelima C.  
Executive  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "Kylas CRM - Innomet"

September 1, 2023

5.0

Very great and supportive, they also arranged offline training on request

Pros

Th Sales tracking and Pipeline management features are best and very useful in understanding ageing

Cons

Slowness and lag sometimes, other than that no issues faced till date

Alternatives considered

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Reason for choosing Kylas Sales CRM

User unlimited option, Easy UI

Review Source

Response from Kylas

September 28, 2023

Thanks a lot for your valuable review, Neelima! We're pleased to hear that you find our Sales tracking and Pipeline management features to be valuable for your business requirements. We actively working to enhance our system's performance and will soon send you updates about our new features.

TW

Tejas W.  
Asst. Manager (Digital marketing)  
Consumer Electronics  
Used the software for: 6-12 months

### "Good CRM with amazing feature at best price"

September 26, 2023

5.0

Pros

Lead + Deal management, Integrations, and APIs, Easy to customize

Cons

UI/ UX could be better for sales and non technical team members like HubSpot

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

Because Kylas was better at 15K price

Review Source

Response from Kylas

October 12, 2023

Hey Tejas, thanks for your review about Kylas! We're elated that you find our CRM to be good with amazing features at a competitive price. We would like to mention that we are working on our CRM including the UI/UX and will soon update you about the same.

VK

Viraj K.  
Marketing Head  
Real Estate  
Used the software for: Less than 6 months

### "Best Budget CRM for every industry "

May 25, 2023

5.0

Affordable pricing - Quick support - Unlimited users

Pros

Reports and customization is very impressive

Cons

Lead Capacity in 100000 which is quit difficult to maintain

Alternatives considered

[Sell.Do](https://www.capterra.com/p/151826/Sell-Do/)[Totality](https://www.capterra.com/p/65090/Totality/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Runo Call Management CRM](https://www.capterra.com/p/214472/Call-Management-CRM/)

Reason for choosing Kylas Sales CRM

Affordable pricing & Unlimited Users

Review Source

Response from Kylas

May 29, 2023

Thank you for sharing your valuable feedback with us, Viraj! It's great to know that Kylas fits rightly into your budget and that you like our features for customizations and reports. FYI, additional records are available on our add-ons and you can easily purchase them. Also, we are updating our feature set and will soon share updates with you.

GA

Gopinath A.  
Business Development  
Telecommunications  
Used the software for: Less than 6 months

### "Unleashing Business Potential using Kylas CRM"

December 6, 2023

5.0

In conclusion, Kylas Sales CRM user-friendly interface, customization options, automation capabilities and excellent customer support make it a top choice for any business looking to elevate its customer relationship management game. I wholeheartedly recommend Kylas CRM to anyone seeking a reliable, efficient, and feature-rich CRM solution.

Pros

The best part is Automating routine tasks such as email campaigns, lead scoring, and follow-ups has not only increased our team's productivity but has also improved our overall customer engagement. The analytics and reporting tools further empower us to make data-driven decisions, allowing us to optimize our strategies for better results. During the onboarding process, Tech Genius in Action: A Grateful Nod to \[\[sensitive content hidden\]\] in Kylas CRM Journey"

Cons

While purchasing license for sales department, need minimal access or usage in Kylas Marketplace also.

Alternatives considered

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

Review Source

Response from Kylas

June 7, 2024

Hi Gopinath, thank you for your wonderful review! We're thrilled to hear how Kylas CRM has boosted your team's productivity and customer engagement. Your feedback on the need for minimal access in Kylas Marketplace during license purchases is valuable. We are currently working on updating our feature set to improve your experience and will soon update you about the same.

GP

Gajanan P.  
Team Leader  
Financial Services  
Used the software for: 2+ years

### "Lead management kylas"

June 3, 2023

5.0

Pros

This website offers budget friendly plans and has multiple good features which makes this as a great CRM

Cons

Application gets down once in two weeks for sometime

Review Source

Response from Kylas

June 9, 2023

Hi Gajanan, thanks a lot for sharing your valuable feedback with us! We are glad that Kylas CRM fits your budget and that you like its features like lead management. We apologize for any inconvenience caused by rare instances of downtime during development. We constantly strive to improve our software and ensure a seamless user experience and we will soon update you about new features.

HP

Himanshi P.  
Marketing and Sales  
Construction  
Used the software for: Less than 6 months

### "Kylas CRM review "

October 19, 2023

5.0

Pros

Linkage between Leads, Deals, Company, Contacts, meetings and tasks

Cons

Company is the last module to get software updates

Alternatives considered

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)

Reason for choosing Kylas Sales CRM

Cheap compared to other CRMs and provides multiple features for the price point

Review Source

Response from Kylas

December 8, 2023

Hi Himanshi, thanks a lot for sharing your valuable review with us! We are so happy that you appreciate the linkage between Leads, Deals, Companies, Contacts, meetings, and tasks in Kylas CRM. Currently, we are working on improving our feature set and you will be updated shortly about the same.

SK

Satendra K.  
BDE  
Apparel & Fashion  
Used the software for: 1-2 years

### "Best CRM to use"

December 6, 2023

5.0

Pros

Overall all the features are good and liked the interface as well

Cons

Notification issue is a big issue work got stopped if notification starts

Review Source

Response from Kylas

June 7, 2024

Hello Satendra, Thank you for your positive review! We're thrilled to hear that you find Kylas CRM to be the best option for your needs, and we're glad you appreciate its features and interface. You can change your notification settings in the browser. Also, we are working on some new features and will update you shortly.

HA

Haidar A.  
Manager  
Health, Wellness and Fitness  
Used the software for: I used a free trial

### "Wonderful supporting"

November 17, 2023

5.0

If you buy any product or service, if the supporting team is right then you do not understand the problems. Thank you Kylas team specialy \[sensitive content hidden\]

Pros

I liked the best dashboard of kylas CRM

Cons

I don't want to write anything special right now, what we have done so far is better and after giving some time, maybe I will like it better.

Reason for choosing Kylas Sales CRM

Because I liked its features and we got a good deal

Review Source

Response from Kylas

June 10, 2024

Thank you for your review, Haidar! We're thrilled you appreciate our CRM dashboard and find our support team wonderful. We're glad to have met your expectations so far. We're committed to continuously improving our product and service and will soon update you about the new features that we are currently working on.

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