# Page 8 | Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Kylas Sales CRM the right CRM solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (574) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 8 - Reviews of Kylas Sales CRM ## Showing most helpful reviews Showing 176-200 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Ecommerce Team Process Lead Financial Services Used the software for: 1-2 years ### "Kylas helps me in easy management " May 31, 2023 5.0 Pros Kylas shows the deals that are in progress and deals that needs special attention which is a great feature Cons After certain number of leads you will have to pay extra to add other leads Review Source Response from Kylas June 9, 2023 Hello Kylas user, thanks a lot for sharing your valuable feedback with us! We're glad to hear that it helps you with easy management and helps you keep track of your deals. We offer add-ons to help you store as many records as you want. Also, we are updating our feature set and will soon update you about the same. AJ Abhishek J. managing director Automotive Used the software for: 2+ years ### "One stop Solution" March 20, 2024 5.0 Pros Very user friendly user interface and very prompt and reliable help desk Cons Removal of users who had left the job is not as easy as other tasks Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing Kylas Sales CRM pricing of the software and the number of users I can add to it. Review Source Response from Kylas May 16, 2024 Thanks a lot for the amazing review, Abhishek! It feels great to know that you appreciate Kylas for the unlimited users and user-friendly interface it offers. We are also happy that you get the needed help from our help desk. We would also like to mention that we are currently working on our features and will update you shortly about them. JG Jhilmil G. Consultant - Sales Investment Banking Used the software for: 6-12 months ### "Elevate Your Business with Kylas CRM" May 16, 2024 5.0 Pros Its seamless user experience combined with powerful features that streamline lead management, pipeline tracking, and customer engagement, ultimately boosting productivity and driving results. Cons One aspect that could be improved in Kylas Sales CRM is the level of customization available for certain features, as more flexibility in tailoring specific functionalities to unique business needs would enhance its overall versatility. Review Source Response from Kylas May 22, 2024 Hi Jhilmil, Thanks a lot for sharing such a wonderful review with us! We are glad that you are having a seamless user experience with Kylas. It's also great to know that you appreciate our features such as lead management, pipeline tracking, and customer engagement. We would like to tell you that we are currently working on our feature set, including the customizations, and will update you shortly. AA Ashish A. Business Development Executive Apparel & Fashion Used the software for: 1-2 years ### "Best CRM ever" April 18, 2024 5.0 Pros The best feature which is recently added is the Kanban view. Cons The notification is the worst thing it disturbs when we are doing some important thing. Review Source Response from Kylas May 7, 2024 Thanks a lot for sharing your review with us, Ashish! We are thrilled to know that the Kanban view is your current favorite feature. As far as notifications are concerned, you must change them in your browser settings. Also, we are working on some new exciting features that will improve your user experience. We will share the updates with you in the coming time. JJ Jitendra J. MANAGER-HR Telecommunications Used the software for: 6-12 months ### "kylas" May 24, 2023 5.0 Pros we have unlimited users and pricing is also good Cons company layout missing and roles hierarchy missing Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) cost effective and user wise payment mode. Review Source Response from Kylas June 1, 2023 Hey Jitendra, thank you so much for sharing your feedback with us! We are happy that you like adding unlimited users to your system and that the pricing also seems fine to you. FYI, we have added hierarchy management with Reporting To field that you can use on Kylas. For now, we allow custom layouts for lead, deal, and contact and will soon introduce them for other entities as well. We will soon update you about our new features. Nupoor A. Marketing HEad Financial Services Used the software for: 1-2 years ### "Would Recommend Kylas" May 25, 2023 5.0 Pros The multiple options where we can assign our leads perfectly. Cons Company Layout is missing from the Kylas CRM. Review Source Response from Kylas May 29, 2023 Hey Nupoor, thanks a lot for sharing your valuable feedback with us. We are happy that you can easily assign leads to your team with Kylas. We are planning to introduce new features in the coming time including the company layout. We will soon send you updates about new features. AV Ajay V. Director - Sales Telecommunications Used the software for: Less than 6 months ### "Kylas CRM Review" May 26, 2023 5.0 Good CRM. Customization is available, good sales tracking platform, we can set Sales Target in CRM. Pros Kylas is easy to use, good sales tracking system, data is managed and presentable in analytical view. overall good product. Cons Report view is not good in Kylas CRM. Layouts are not available in every module Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Zoho is very costly Review Source Response from Kylas May 31, 2023 Thank you for sharing your valuable feedback with us, Ajay! We are so glad that you find Kylas easy to use. It's also great to know that you like our features like the sales tracking system and data management. FYI, we let you customize layouts for lead, deal, and contact for now. Also, you can check different report view options like bar charts, pie charts, and tables. Also, we are updating our feature set and will soon update you regarding the same. SY Suraj Y. BDE Apparel & Fashion Used the software for: 1-2 years ### "Best CRM to use" December 6, 2023 5.0 Pros Best part is customized report. We can generate whatever report we want. Cons Everything is fine, I don't see any issue. Review Source Response from Kylas June 7, 2024 Thank you for your review, Suraj! We're delighted to hear that you find the customized reporting feature in Kylas CRM beneficial. Currently, we are working on some new feature and will soon send you updates. Mudit S. Sr. Brand Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Kylas CRM - Sit back relax! Kylas is there" March 22, 2023 5.0 With Kylas we now have a seamless lead funnel, proper reporting and analytics of the sales operations. This has not only improved the overall productivity of the company but is helping the brand to picture the future. Pros The best thing about Kylas is that it works like a sturdy 4x4, ready to take on any terrain. Just throw any integration in its way, and Kylas will blend with it like anything. The support team is to be given all the credit for the seamless onboarding and after-operations. Cons The abundance of features that are not required is a concern, but it makes sense considering the different types of industries it caters to. I struggled to think of any bad part of Kylas CRM. One can always choose Kylas over other hyped CRM's present in the market. Reason for choosing Kylas Sales CRM 1\. Pricing2. Features3. Support4. Ratings Review Source Response from Kylas April 20, 2023 Hi Mudit, thank you for sharing your valuable feedback with us! We are glad that you enjoy integrations and other features with Kylas. It's good to know that our support team is helping you use the CRM to its best. Also, we are ramping up our feature set and will share updates regarding the same with you soon. NR Nagabhushana R. Business Development Executive Apparel & Fashion Used the software for: 1-2 years ### "Best CRM and Lead Management software" April 18, 2024 5.0 Pros The best part of the CRM is the easy intregration. Cons The worst part in CRM is the notification thing. Review Source Response from Kylas May 7, 2024 Thank you for your valuable feedback, Nagabhushana! We are delighted to find that you consider Kylas the best CRM for lead management and integrations. You can check your notification settings in your browser. Also, we are bringing some new features and you will soon be updated about them. DY Denish Y. BDE Apparel & Fashion Used the software for: 1-2 years ### "Best product" December 5, 2023 5.0 Pros Everything is Good. Just get some updates for inventory sync Cons As I have mentioned ,everything is good. Review Source Response from Kylas June 10, 2024 Hello Denish, thank you for your positive review! We're thrilled to hear you're enjoying our CRM. Your feedback about inventory sync updates is valuable! We're actively working on enhancements and will soon update you about the new features. MT Mahima T. Business Development Exectuive Apparel & Fashion Used the software for: 1-2 years ### "Value for Money" April 19, 2024 5.0 Pros The best thing of this CRM is the pricing which is offered is amazing Cons The part which I don't like is we are getting a limited count with basics Review Source Response from Kylas May 7, 2024 Hey Mahima, thank you so much for sharing your valuable feedback with us! It's good to know that you find Kylas value for money. We let you increase the counts of your records by purchasing add-ons. Also, we are working on our feature set and will soon update you about the same. SS Sheena S. Sales and pre sales co-ordinater Information Technology and Services Used the software for: Less than 6 months ### "Made it Easiest than ever." November 7, 2022 5.0 Overall this was our BEST DECISION. it really made everything easier .happy with customer success team as well. slowly and steadly we will explore . Pros To be honest the first attractive part was your pricing as you guys are not charging as per user. As a startup this is the best part to have with any CRM. and off-course features like customization and report was hit to our flow. Easy to use comparatively other CRM we used in past. Cons Not satisfied with view we are getting in mobile app of kylas . some things are not there with proper view like pending tasks . for this . this is lil difficult for our sales rap to use it smoothly. Reason for choosing Kylas Sales CRM For all the reasons written above :) Review Source Response from Kylas December 15, 2022 Hey Sheena, you made our day! We have kept Kylas pricing as low as we could have and it's great to know that customers like you appreciate it. We are working on our mobile app and will ensure that you enjoy using it in every way. SP Shrichand P. BDM Industrial Automation Used the software for: Less than 6 months ### "Easy to use" June 27, 2024 5.0 Pros the user-friendly interface and easy emplementation Cons everything seems ok nothing for now because I'm a fresher at kylas Review Source Response from Kylas July 2, 2024 Thank you for your review, Shrichand! We're thrilled that you find Kylas user-friendly and easy to implement. It's great to hear that you're having a positive experience as a new user. FYI, we are working on some new features and will update you about them shortly! VM Vaishali M. Growth Partner Financial Services Used the software for: 6-12 months ### "Bringing Disruption in the CRM market" May 3, 2023 5.0 i am saving time, my pipeline management has become more efficient and effective, maintaining all databases in one place, reports and analytics helping to work in a group and organizational direction, productivity has improved overall, Pros easy to use, train and guide, helpful features, worth money and time, custom filters, detailed analytics, a must use Cons haven't seen any, so not as such currently Review Source Response from Kylas May 29, 2023 Hi Vaishali, thank you for sharing your valuable feedback with us! We are elated that appreciate our features like ease of use, customizations, pipeline management, and analytics. It's also great to know that you find Kylas affordable. We are updating our feature set and will soon update you regarding the same. DS Devendra S. Director Alternative Medicine Used the software for: 6-12 months ### "great CRM with amazing handholding and customer service." November 22, 2023 5.0 experience has been wonderful. Team was properly trained and since the utility is amazing and ease of use makes it a breeze Pros the ability to customise fields as required is just great and report reading and generation is fast Cons i wish there was a option to separate contacts based on pipelines instead of common contacts through the entire account. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Kylas Sales CRM Kylas has some features that are better suited to our needs and using it is easy too. Review Source Response from Kylas June 10, 2024 Hey Devendra, Thank you for your review! We're thrilled you find Kylas Sales CRM great, with excellent handholding and customer service. We are glad that you appreciate customizing fields and fast report generation. Currently, we are working on some new features and will soon update you about the same. PS Pratik S. CTO Information Technology and Services Used the software for: 6-12 months ### "Excellent CRM Solution for Streamlining Customer Relationships" June 20, 2023 5.0 Pros I have been using Kyas CRM for my business for the past year, and I must say it has completely transformed the way I manage customer relationships. This CRM solution offers a comprehensive set of features that have greatly improved our sales and customer service processes.One of the standout features of Kyas CRM is its intuitive user interface. It is incredibly easy to navigate, and the learning curve for both myself and my team was minimal. The software's clean design and logical layout make it a pleasure to use on a daily basis.The contact management capabilities of Kyas CRM are top-notch. It allows us to store and organize all customer information in one central location. This has made it much simpler to track interactions, manage follow-ups, and stay on top of our customer communications. The ability to add custom fields and tags has allowed us to personalize our data and tailor it to our specific needs. Cons Reports and dashboards is not that much good as compare to other crm Review Source Response from Kylas June 29, 2023 Hi Pratik, thank you very much for sharing your valuable feedback with us! We're thrilled to hear that Kylas helps you manage customer relationships and improve your sales and customer service processes. It's also good to know that you find our user interface intuitive and easy to navigate. We are improving our feature set including reports and dashboards and will soon update you about the same. AS Anjani S. Regional Sales Head Biotechnology Used the software for: 6-12 months ### "very handy mobile CRM" June 10, 2024 5.0 Experience is good, after sales support is good easy to reach team Pros Easy to use, lead management, flexibility in integration, inbuild quotation and invoicing mobile app acccess Cons Sometimes it get slow, multiple software updates, works on strong internet Review Source Response from Kylas June 17, 2024 Hi Anjani, thanks a lot for sharing your review with us! We're delighted to hear that you find our CRM easy to use and appreciate its features like lead management and integration flexibility. FYI, we are revamping our feature set to improve your user experience and will soon update you about the same. kG krishna G. Associate Financial Services Used the software for: 1-2 years ### "The Simplest CRM in india" April 17, 2024 5.0 Pros Most affordable and simple CRM. The whole team helped to onboard. They have all integration that are needed. Very easy for the integrations. Have all customizations. Cons Nothing, Almost have all features and we are all happy with the setup. We are using from the long Switched from [Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/) Easiness, Integrations and Simple UI for the use Review Source Response from Kylas May 7, 2024 Hey Krishna, thank you very much for sharing your valuable feedback with us! We are glad that you find Kylas affordable and easy to use and like the integrations and customization options it offers. Also, we are coming up with new features in the coming time and we will soon send you updates about it. HV Haripriya V. Sales Team lead Leisure, Travel & Tourism Used the software for: 1-2 years ### "Ease of Connecting to Support..." July 20, 2023 5.0 Pros \- the support system is so good that although we had faced a lot of issue in the beginning, we have been still using the software for 1+ years.- the dynamic reports for the employee helps us to know what they are doing on daily, weekly and monthly basis and how much revenue are we earning against it. Cons \- the development team really need to work on the over all the mobile app needs to be a better platform to work on, as we cant always access the web version everywhere. Review Source Response from Kylas August 7, 2023 Hi Haripriya, thanks a lot for sharing your valuable feedback with us! We're thrilled that our customer support team has been helpful, making your 1+ year experience with our software positive despite initial issues. We would like you to know that we are working on our mobile app along with other features. Also, we will send you updates regarding the same soon. SP Shafeer P. IT Manager Automotive Used the software for: 6-12 months ### "A good CRM application" May 4, 2023 4.0 We got a centralized call center management system with using this Kylas CRM application. Pros User friendly CRM application and very supportive backend staff. Moreover they provide training sessions every week. All those training sessions seems very much useful. Cons Record count is limited. Need to pay more to use more calls and to add more customer leads. Review Source Response from Kylas May 29, 2023 Thank you so much for your valuable feedback, Shafeer! We are delighted to hear that you find our CRM application user-friendly and appreciate the support provided by our backend staff. We are glad that the training sessions we offer have been useful to you. To enhance our user's experience, we offer several add-ons at additional costs. We will soon send you updates about our new features! GK Girish K. Senior Manager Sales Insurance Used the software for: Less than 6 months ### "Cost effective and user friendly" June 2, 2023 5.0 Excellent...!! Pros It allow me to get a proper productivity of employees. Report s are fetching as per my requirements. Data management is proper and very easy. It helps me to get proper details on each task. CRM is fully customizable. Cons As of now there are no cons, we are still implementing new things and API's and few more integrations are yet to be happen. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Runo Call Management CRM](https://www.capterra.com/p/214472/Call-Management-CRM/) Reason for choosing Kylas Sales CRM It is more cost effective and features wise it is better option we are looking forward for the better durability. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Cost and the functionality of the CRM. Review Source Response from Kylas June 9, 2023 Thanks a lot for sharing your valuable feedback with us, Girish! We're thrilled to hear that it has been a cost-effective and user-friendly solution for you. We're glad that the CRM has allowed you to improve employee productivity, generate customized reports, and manage data easily. Also, we are updating our feature set and will soon update you about the same. JS Jay S. Head-Digital marketing Investment Management Used the software for: 6-12 months ### "Very nice experience with Kylas." September 22, 2022 4.0 Its very good experience with Kylas and it help a lot to us . Pros Very good data representation and having multiple integration and many. Cons Need ticketing facility should also be their in your platform its very important for the customer service team. Alternatives considered [Deskera ERP](https://www.capterra.com/p/10006773/Deskera-ERP/) Reason for choosing Kylas Sales CRM Because we are a small company and Kylas is very useful and competitive pricing among with the competitors. Review Source Response from Kylas November 22, 2022 Thank you so much for your valuable feedback Jay! We loved that you thought highly of our product. Ticketing is available on Kylas, you can integrate Kylas with zendesk to manage all your tickets. PR Poonam R. Call center executive Food & Beverages Used the software for: Less than 6 months ### "Kylas CRM" July 3, 2023 5.0 My overall experience is good with Kylas now multiple people can use it as per there customize chart Pros Can track multiple leads in a proper way without any limitations Cons takes time in responding to open leads remark Review Source Response from Kylas October 10, 2023 Hi Poonam, thanks a lot for your valuable feedback! It's great to hear that you find our platform effective for tracking multiple leads. We understand your concern about response times, and we're actively working to improve this aspect along with other features. We will soon update you about the same. PB Prafull B. Presales Security Computer Networking Used the software for: 1-2 years ### "Very Good Product " May 23, 2023 5.0 Increase sales productivity and help grow business Pros Single dashboard for All activities very Customizable option available Cons Currently not find any cons as off now we will update later Review Source Response from Kylas June 1, 2023 Thank you for your feedback, Prafull! We are so happy that Kylas CRM's dashboard is helping you manage your daily activities and that you like customization options as well. It's also great that Kylas is helping you increase sales productivity and grow your business. We are updating our feature set and will soon send you updates about the same. 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