# Kylas Sales CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Kylas Sales CRM the right CRM solution for you? Explore 574 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210630/Kylas/reviews --- Kylas Sales CRM 4.8 (574) [View alternatives](https://www.capterra.com/p/210630/Kylas/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Kylas Sales CRM Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 sm sunil m Relationship ManagerReal Estate, 11 - 50 employeesUsed the software for: More than 2 years. “Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited training for the user as it is a self learning tool and with good automated features that has streamlined workflows standardized to improve the overall efficiency of our work.“ July 3, 2025 RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks.“ December 3, 2025 RO Ranjan O CounsellorAutomotive, 11 - 50 employeesUsed the software for: Less than 6 months. “The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports.“ November 7, 2025 AG Ana G Sales ManagerEntertainment, 51 - 200 employeesUsed the software for: Less than 6 months. “Missed Follow-Up Reminders: Users have reported that the system sometimes fails to send timely reminders for follow-up dates, which can lead to missed opportunities and delays in client communication“ February 12, 2025 ## Showing most helpful reviews Showing 1-25 of 574 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Atul J. Social Media Manager Financial Services Used the software for: 2+ years ### " Kylas is perfect of Lead management" May 26, 2023 5.0 Pros Kylas sales CRM has great fratures that helps to find and track leads easily Cons It is difficult to understand all the features at once Review Source Response from Kylas May 31, 2023 Thank you so much for sharing your review with us, Atul, we are so happy that you like Kylas features like lead management that help you track your leads easily. We understand that it takes time to learn a new platform. Also, we are updating our features and will soon share updates regarding the same. SH Samiya H. Manager-HR Financial Services Used the software for: 1-2 years ### "Get to learn Kylas CRM" February 13, 2025 5.0 Using kylas is easy as a detailed knowledge base is given also they have videos on youtube to learn. It is user friendly along with flexibility to make is as per customer usage. Pros It is easy to navigate and use along with the timely support receive by the kylas team. It can be modified based on customer requirement. Cons Sometime it takes time to load the pages as server is down. Rest is working good. Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Hubspot was involving a lot of manual work which was creating issue with the correctness of data. Review Source NK Navath K. Digital Marketing Specialist Education Management Used the software for: 2+ years ### "Worst CRM in Market " February 10, 2025 1.0 The Kylas was dead slow and the team has never fix the issue permanently Pros The CRM has worst and there are pros for the kylas Cons There are lot of Cons on Kylas CRM 1. The Kylas is worst CRM in among all the CRM in Market 2. The POC Person has not give correct info about the issue 3. I never refer this CRM to any business Review Source AN Aditya N. bde Consumer Services Used the software for: Less than 6 months ### "ai recommendation " March 2, 2026 5.0 Good to begin with and recommended. i want a feature if you could integrate ai to followup processs if you able to do. in feature wen ever i add notes that i have to call back the ai will automatical add to taks and remind me 5 mintue before call ✅ Your Idea (Converted into System) You want: 👉 When you write notes like: “Call Rahul tomorrow at 4 PM” “Follow up client after 2 days” “Call back in evening” AI should automatically: Detect follow-up intent Create a task automatically Add reminder Notify you 5 minutes before call Maintain follow-up database Pros easy to manage leads. api works well, phone direct call feature is good. i like the simple ui and colour. Cons task reminder is not wroking i have to do manual followup, i have regularly searching for follouwup and its wastes time. Review Source VR Verified Reviewer Senior Executive Warehousing Used the software for: 1-2 years ### "Seamless CRM That Truly Supports Sales" December 22, 2025 5.0 Overall, the CRM experience has been very positive. It centralizes all customer and deal data, which makes tracking interactions, follow‑ups, and pipeline stages much easier. Automation, reminders, and reports help improve productivity and decision‑making for both sales reps and managers. There is still some complexity, but when the CRM is fast and aligned with real sales workflows, it meaningfully boosts efficiency and customer satisfaction. Pros The Best CRM i have ever used in my entire career . Made the sales easy. Advantages The sales pipeline and deal tracking features help us structure our lead flow and monitor movement from lead to closure more systematically. Cons In peak hours the system sometimes feels slow (loading pages, switching between modules, dashboards not refreshing in real time), which affects productivity for active sales users Review Source LB Lokesh B. Digital Sales Specialist Marketing and Advertising Used the software for: 1-2 years ### "Easy to Use and Very Effective CRM" September 13, 2025 5.0 My overall experience has been very positive. It has helped us keep track of leads, manage sales more effectively, and improve team productivity. It saves time and keeps everything organized, which makes our work smoother. Pros The best thing about Kylas CRM is how easy it is to use. The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the results we need without much training. Cons Sometimes it feels like a few advanced features could be added to make it even more powerful, but overall it covers most of the daily needs really well. Review Source AA Arman A. Senior Fullstack Developer E-Learning Used the software for: 1-2 years ### "Solid CRM with room to grow" September 22, 2025 4.0 Overall, I had a positive experience with Kylas. It strikes a good balance between functionality and simplicity, making it great for small to mid-sized teams that don’t want to drown in overly complicated setups. With a few more improvements on customisation and mobile usability, it could easily be a top-tier CRM solution. Pros The Kylas Sales CRM platform is easy to pick up and doesn’t take forever to get used to. I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward. It also feels lightweight and fast compared to a few other CRMs I’ve used, and the workflow automation saves a lot of repetitive effort. Cons Some customisation options feel a bit limited. For example, while reports are decent, more flexibility in creating detailed analytics would make it stronger. Review Source VR Verified Reviewer Assistant Manager Sales and Marketing Printing Used the software for: Less than 6 months ### "A Powerful Tool for Streamlining Sales Processes" December 16, 2025 5.0 Overall, my experience using Kylas has been positive. It helped streamline the sales process by organizing leads, tracking customer interactions, and providing visibility into the sales pipeline. The dashboard made it easier to monitor performance and manage daily tasks efficiently. The software was generally effective in supporting sales activities and improving team coordination. Pros In kylas the integration with email and calendar is fantastic. It makes scheduling follow-ups and sending reminders seamless Cons The reporting functionality feels very basic. It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking Review Source JM JEYAGANESAN M. Relationship executive Banking Used the software for: 6-12 months ### "Good to use " March 2, 2026 5.0 Pros Sales management generating report easily.Easy to use and showing data on user friendly.Good and speedy response to Access my data online Review Source SM Shubham M. Wealth Manager Financial Services Used the software for: Less than 6 months ### "User Friendly" March 2, 2026 4.0 Pros Kylas Software I'm using in first time... but I used very friendly... Little bit need some more improvements... Cons After completing work on a lead, we cannot easily move to the next lead without going back to the previous screen... same as meetings also in Mobile Application... Review Source RA Rini A. Senior Admission Counselor E-Learning Used the software for: 6-12 months ### "Practical and Easy — But Not Perfect" December 3, 2025 5.0 The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient Pros All-in-one lead & pipeline management — It centralises leads, deals, contacts, and companies into one system. We can track each lead’s journey from first contact to close, convert leads into deals, and view everything in a structured sales pipeline — very helpful for clarity and organisation. Cons Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks. Review Source AG Aancha G. Sales Coordinator Market Research Used the software for: 1-2 years ### "Feature-Rich CRM" November 5, 2025 5.0 Pros The best part about Kylas Sales CRM is its user-friendly design and structured lead management system. It helps in organizing prospects, tracking follow-ups, and maintaining complete visibility of the sales process in one place. Cons At times, the platform becomes slow while loading certain reports or data-heavy sections, which affects the workflow during peak hours. Review Source SM Swapnil M. Digital Sales Associate Automotive Used the software for: 1-2 years ### "A Powerful Tool with Room to Grow" February 12, 2025 5.0 We Are using Kylas Sales CRM form one Year and I can confidently say it’s one of the best tools Ive used for managing sales The user-friendly interface makes it incredibly easy to navigate even for someone who isnt tech savvy Everything is well-organized so you can find what you need without any hassle What I love most is how customizable it is. You can tweak pipelines, fields, and workflows to fit your business perfectly It feels like the CRM was built to adapt to your needs not the other way around The automation features are a huge time-saver. It takes care of repetitive tasks like follow-ups reminders and lead scoring, so you can focus on what really matters closing deals This has made my team so much more productive. Another big plus is how well it integrates with other tools like Google Workspace Microsoft Office and marketing platforms. Everything works together seamlessly which makes managing my business so much easier. the customer support is fantastic The team is quick to respond and always ready to help whenever you have questions or run into issues. Overall Kylas Sales CRM is a powerful flexible and easy-to-use tool that has made a real difference in how I manage my sales process. If you’re looking for a CRM that’s both efficient and reliableI highly recommend giving Kylas a try Pros From Last one Year I am using Kylas CRM What I liked most about Kylas Sales CRM is how easy it is to use. The interface is simple and clean, so even if you're not tech-savvy, you can quickly figure out how everything works. It doesn’t feel complicated or overwhelming. I also loved how customizable it is. You can tweak things like pipelines, fields, and workflows to fit your business needs perfectly. It feels like the CRM adapts to you, not the other way around. Cons Thire is no Cons in Kylas CRM But only The mobile app could have more advanced features to match the desktop experience. Overall, Kylas is a powerful CRM with room to grow, and I’m excited to see how it evolves! Review Source LS Lovepreet S. Data Analyst Marketing and Advertising Used the software for: 2+ years ### "Great platform for SME's " September 24, 2025 5.0 Pros Using the Services Since last 3 years. Its working smooth. Sales/ Support Team availabily is good and platform is easy to use , with genuene pricing you will get lot of features. Cons Sometimes it will work slow which will effect the work load. Profile permission settings are little complex. Review Source ARV Anand Ravi V. Technical Manager Building Materials Used the software for: 2+ years ### "Kylas Sales CRM: A Budget Friendly, User Friendly CRM for Companies" February 10, 2025 5.0 Simple and user friendly, making easy for sales teams. Helps lead management, Deal management, follow-ups, and task assignments and app integrations. Pros It has a user friendly interface. Supports team collaboration with built-in communication and task assignment features. Compared to other CRMs, it offers a budget-friendly solution for startups and growing businesses Cons Need to improve performance of the site. We are facing server down issues sometimes. Switched from [LeadSquared](https://www.capterra.com/p/130199/LeadSquared/) Kylas is user-friendly and budget-friendly Review Source KG Kunal G. Digital Sales Associate Automotive Used the software for: 6-12 months ### "Kylas "CRM that easy to handle"" February 12, 2025 5.0 I am using this CRM from last one Year, When i first time use this CRM, i learn a lot on my first day, i go through how i add the leads, to create a own data report, to download the reports, how i can call the leads, its very easy to handle for me, i never seen such type of CRM, you can easily access what you want, who can give you the access, every time i open the CRM i learn something new, and day by day use of this CRM it is easy to maintain your report. Overall the Kylas sales CRM software easy to understand and helpful. Pros I like most is kylas CRM is very easy to handle, Its give you to create to edit to know about the each and every single lead status/report. You can go to dip as you go and learn easily, if someone show you how you do this next time you didnt get to ask someone. Cons Need to give multiple login at same time, just for the feedback i have wrote this. otherwise i didnt have any problem with the CRM Review Source SG Subhodeep G. Recruitment Education Management Used the software for: 1-2 years ### "Fantastic Experience with kylas." June 27, 2025 5.0 Very Good Experience , Highly Recommended to others who want do their work with a very short of time & follow their team progress as well. Pros I would to like to share my experience with kylas , its very much User friendly & we can do our work very easily with the help of Kylas. Thank you Team. Cons Using last 3 years but till now did not get any negative experience & The team kylas is so much efficient , if any problem persist they can solve it immediately. Review Source NS Nidhi S. telecaller Machinery Used the software for: 2+ years ### "Overall Good " February 7, 2025 4.0 generally positive, with users appreciating its user-friendly interface, streamlined sales process, strong customer support, and affordability, Pros friendly interface, robust automation features, and high level of customization Cons Kylas is an enterprise-grade Sales CRM designed to support growing sales teams Review Source KJ Kailas J. Marketing Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Kylas CRM - Budget Friendly Growing CRM " March 10, 2025 5.0 Kylas CRM is a solid choice for startups and SMBs looking for an affordable, easy-to-use sales CRM. However, larger businesses may find its features limited. Pros User Friendliness and Costing part - Costing depends on Records and not depend on User logins. Best support team and minimal time to tackle queries. In addition to that we can set up various pipelines for multiple workflows. Cons Lacks advanced features for enterprises and limited third party integrations for automation. Review Source SS Sawai S. FOUNDER Financial Services Used the software for: 6-12 months ### "PRIMESCORE's review for KYLAS " June 19, 2025 5.0 Our experience with Kylas Sales CRM has been very positive. The platform is user-friendly, efficient, and well-suited for managing our growing sales pipeline. It has helped streamline our operations and improve team productivity. As our organization continues to expand, we plan to onboard more users to the Kylas platform. Pros I have been using kylas from last 6 months for my Company named PRIMESCORE . Kylas CRM is very easy to use and features are amazing Cons Least about kylas sales CRM is none to say but if it to be then their can be preview tab for customisation so we can preview what is reflecting after customisation Review Source SM Sudarshan M. Asm Automotive Used the software for: 6-12 months ### "Good application easy to use" September 11, 2025 5.0 Pros Dashboard easy to use download report easy to understand.easily avail call and daily monitoring will easy Cons Nothing really good application Review Source FA Faizan A. Assistant Manager Consumer Services Used the software for: 6-12 months ### "Efficient and User-Friendly Sales CRM with Room for Enhancement" January 31, 2025 5.0 The functionalities offered by Kylas Sales CRM have worked very well for me particularly on automating lead and sales processes. It is easy to use, and every team member is able to manage customer interactions as well as pipeline progression with deals. Also, the ability to integrate with WhatsApp or email is a big plus because it helps keep everything centralized. The system is quite basic and could benefit from more detailed reporting, and it also needs to be mobile optimized more. All in all, it's a good CRM and efficient in managing sales. Pros There are many pros like Kylas has a very user friendly interface, we can customize workflows, the lead generation and management is a state-of-the-art product. we can also automate things like followups, Kylas highly integrated able with other social media applications. and the best part is the reporting which provides a very inciteful data. Cons the limitation is that we cannot customize reports. Review Source AA Anush A. Sales Representative Automotive Used the software for: 6-12 months ### "Rating Kylas CRM" July 8, 2025 5.0 Pros All leads are assigned by category and source. Inbuilt whatsapp access and templates. Has option to call through the app. Cons Could have a better UI. Little crowded and plain. Filters don't stay on for the entirety of the usage Review Source KC Karan C. Senior Manager Database Events Services Used the software for: Less than 6 months ### "A Simple and Effective CRM for Growing Businesses" May 27, 2025 5.0 My overall experience with Kylas Sales CRM was positive—it offers an intuitive interface, helpful automation features, and solid customer support, making it a good fit for small to mid-sized sales teams, though integration options could be improved. Pros What I liked most about Kylas Sales CRM is its simple, user-friendly interface and powerful features designed for growing businesses. Cons What I liked least about Kylas Sales CRM is the limited customization options compared to more advanced CRMs. Review Source BKS BIKASH KUMAR S. UNIGOLD FINANCE LIMITED Banking Used the software for: Less than 6 months ### "BEST Kylas Sales CRM" February 21, 2025 5.0 Pros REFERANCE AND VERY GOOD FOR BUSINESS AND FIND CUSTOMER Review Source Similar Products Featured ## Related categories [CRM](https://www.capterra.com/customer-relationship-management-software/)[Lead Management](https://www.capterra.com/lead-management-software/)[Sales Tracking](https://www.capterra.com/sales-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.