--- title: "ClearTouch Operator Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ClearTouch Operator Software - reviews, pricing plans, popular comparisons to other Auto Dialer products and more." source_url: "https://www.capterra.com/p/210685/cleartouch-operator/" page_type: "product" language: "en" publication_date: "2026-11-03" --- # ClearTouch Operator Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ClearTouch Operator ## What is ClearTouch Operator? ClearTouch's auto-dialer system streamlines outbound calling by automatically dialing numbers from a preloaded list. Its smart filtering ensures that only answered calls are routed to live agents, while unanswered calls, voicemails, and busy tones are skipped. By connecting agents only to live calls, it reduces idle time, boosts productivity, and expands lead reach. Fully integrated with CRMs and list management, ClearTouch’s auto-dialer not only automates sales and marketing outreach but also tracks call outcomes and follow-ups, enabling higher engagement, improved conversions, and enhanced contact center efficiency. ## What is ClearTouch Operator used for? [Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 36 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ClearTouch Operator?[Manage this product listing](https://www.g2.com/products/cleartouch-operator/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ClearTouch Operator 4.6 (36) VS. [4.2 (1,009)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting Price Contact vendor Starting Price $69 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (36) Ease Of Use 4.0 (977) Value For Money 4.5 (36) Value For Money 4.2 (799) Customer Service 4.8 (36) Customer Service 4.0 (770) ## ClearTouch Operator alternatives [4.2 (467)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars ## FAQs about ClearTouch Operator Overview ### Which roles and teams benefit most from ClearTouch Operator? ClearTouch Operator is most used by operations managers, team leaders, and assistant managers who oversee daily contact-center activity, staffing, and service quality. IT managers, tech leads, and data analysts use it to support system administration, reporting, and performance analysis, while sales support and telemarketing teams manage customer interactions and lead follow-up. Answer based on 36 reviews Overview ### What company size and industries is ClearTouch Operator built for? ClearTouch Operator serves midsize businesses, which account for 50% of reviewers, and financial services organizations at 44%. It is designed for enterprises, BPOs, and financial services providers in India needing omnichannel contact center operations, with enterprise reviewers representing 33%. Banking and hospital and health care each represent 14% of reviewers. Answer based on 36 reviews Features and Usability ### What are the key features of ClearTouch Operator? ClearTouch Operator includes call recording for agent audits, training, and required record retention, alongside call center management for creating process groups and monitoring operations. Call routing and IVR direct callers based on needs and automate dialing, while chat/messaging supports communication. It also covers PCI Compliance. Answer based on 13 reviews Integrations ### Which third-party tools and platforms does ClearTouch Operator integrate with? ClearTouch Operator connects natively to Freshdesk. This integration gives the platform a direct link to a third-party help desk system, supporting ticketing workflows and customer service operations through a single catalog-listed connection. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does ClearTouch Operator offer? ClearTouch Operator provides in-person training, live online sessions, webinars, and documentation to help teams get started. In-person training supports direct instruction, live online sessions and webinars provide guided remote learning, and documentation offers written reference material for self-paced review. Getting Started and Support ### What customer support options does ClearTouch Operator offer? ClearTouch Operator provides Email/Help Desk, Phone Support, and 24/7 Live Rep support. Users describe the support team as responsive and helpful, with help available anytime and a willingness to adjust to specific needs. Some also note strong assistance with setup, API feedback, and ongoing calling workflows. Answer based on 4 reviews ## Features AI summary Based on 699 Auto Dialer reviews Not all Auto Dialer products cover every priority buyers look for. Here is what Capterra reviewers identify as most important when choosing a solution: - **Auto-Dialer** (**61%** of reviewers rated this feature as critical) - **Lead Management** (**49%**) - **Call Logging** (**46%**) ClearTouch Operator supports **Auto-Dialer**, which covers the most requested capability in this category. However, it does not include **Lead Management** or **Call Logging**. Instead, it offers **Call Recording** (**53%**) and **Call Routing** (**46%**), two features that reviewers also rate highly. These features help teams keep a record of customer conversations and direct calls to the right agents, helping businesses improve call handling and maintain better oversight of outbound activity. Call Recording 4.6 (29) 58.62% of 29 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Routing 4.4 (29) 48.28% of 29 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.6 (27) 48.15% of 27 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. IVR 4.5 (25) 36.00% of 25 reviewers that rated this feature as important or highly important Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Chat/Messaging 4.3 (21) 33.33% of 21 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Audio/Video Conferencing 4.2 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Audio/Video Conferencing ClearTouch Operator 19 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Auto-Dialer: System that automatically dials calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - PCI Compliance: Store, process, and transmit cardholder data in compliance with the Payment Card Industry Data Security Standard (PCI DSS) - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 4.5 (36) 4.5 Based on 36 reviews ## Pricing Value for money 4.5 (36) ### Starting price Free trial available Value for money 4.5 (36) 4.5 Based on 36 reviews ## Integrations [ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (36) 4.8 Based on 36 reviews ## User reviews Overall rating 4.6 Based on 36 reviews Filter by rating Counts reflect reviews available in this feed. 5(21) 4(15) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful TL Team Leader Team Leader Used the software for: 3-5 years ### "Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 30, 2023 Overall experience is good customer service is also very active and problem-solving staff. Pros Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use. Cons The Call Recording feature need to extend their days from 30 days recording to 90 days. And the Analytics dashboard data is also to extend their days from last 15 days to 30 days. Aravinth B. Sr. Data Analyst Used the software for: Less than 1 year ### "Feedback - Cleartouch Cloud (a) TCN" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 14, 2023 Pros Automated self service help us to provide the information to the customer very quickly also easy to tracing report easy user inrface. Cons unable to create large number of templates and at a time. it took huge time. If the option is avaiable it help us to save the time for template creation BD Business development manager Business development manager Used the software for: Less than 1 year ### "Edifypath " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 19, 2022 Pros This product is user friendly and easy to use Cons Number gets spammed frequently and call backs are tough to attend DM Deputy Manager Deputy Manager Used the software for: 3-5 years ### "Excellent and great experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 21, 2023 Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report Pros Call back feature on IVR request when customer is queued Cons SMS or email quick alerts on missed call numbers, this can help agents to reach the customer H- Head - CC Head - CC Used the software for: 3-5 years ### "HLF Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2023 Good Pros User Friendly and better for agents and admin Cons Cost per user/usage is high, still can develop more featuers MM Mohammed M. Head - Telecalling Used the software for: 3-5 years ### "Awesome Experience with Cleartouch " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 27, 2022 Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger. Pros Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable Cons Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time. QA Quality Analyst Quality Analyst Used the software for: Less than 1 year ### "A feasible and compact platform for day to day operation " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2023 Its a HIPPA based solution based platform with cost effective features and supportive team.Recommendation is on 100% . Pros Quick and cost effective solution for the barriers in the operation. Cons Features can be improved a little more like simple and handy , apart having many options. M, MANAGER , IT MANAGER , IT Used the software for: 3-5 years ### "Cloud Telephony Experience with Cleartouch" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 15, 2022 Pros Easy to Use, Good client support, Easy traceability, Good call recording feature Cons Since we are getting good assistance whenever required, there is nothing to point out as a drawback in this system SM Senior Manager Senior Manager Used the software for: 3-5 years ### "Excellent Platform " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 28, 2023 Very ease to use the product and very helpful staff across the functions Pros Ease to executive, administrator, data analysis is very useful Cons Team is very use to this product, we can still have some of updates happening regularly than being on the same platform AM Assistant manager for Training & quality Assistant manager for Training & quality Used the software for: 3-5 years ### "User Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 30, 2023 Good Pros Platform offers immense features that can be used as per the requirement Cons Too many options and a bit tedious to catch up with [View all Reviews](https://www.capterra.com/p/210685/cleartouch-operator/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.