# ClearTouch Operator Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ClearTouch Operator the right Auto Dialer solution for you? Explore 36 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210685/cleartouch-operator/reviews --- ClearTouch Operator 4.6 (36) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of ClearTouch Operator Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MK Manikandan K Team LeadFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format.“ August 9, 2023 Sc Selva ganesh c management traineeFinancial Services, 201 - 500 employeesUsed the software for: Less than 6 months. “Numerous spam calls are made to the number, and it is difficult to take callbacks.“ August 10, 2023 SG Samyuktha G Training ManagerFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “The best support team available to offer help for help anytime.“ July 24, 2023 Christhuraj A Head Customer Success Hospital & Health Care, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems.“ March 27, 2023 SP Santosh P Deputy ManagerLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Compare to previous calling app, I feel CLear Touch is better than those with budget friendly.“ March 20, 2023 ## Showing most helpful reviews Showing 1-25 of 36 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use sA saurabh A. Team Leader Health, Wellness and Fitness Used the software for: 2+ years ### "Feedback" March 29, 2023 4.0 Overall experience is good customer service is also very active and problem-solving staff. Pros Management Login and their features are very useful for me its user friendly and easy to use. Agent Dashboard is also very attractive and easy to use. Cons The Call Recording feature need to extend their days from 30 days recording to 90 days. And the Analytics dashboard data is also to extend their days from last 15 days to 30 days. Review Source Response from ClearTouch Connect April 25, 2023 Thank you for your valuable feedback and for voicing your concerns. We will have our team connect with you to recommend the best solution. AJ Aravinthbabu J. Sr. Data Analyst Financial Services Used the software for: 6-12 months ### "Feedback - Cleartouch Cloud (a) TCN" August 9, 2023 4.0 Pros Automated self service help us to provide the information to the customer very quickly also easy to tracing report easy user inrface. Cons unable to create large number of templates and at a time. it took huge time. If the option is avaiable it help us to save the time for template creation Review Source RB Rohit B. Business development manager E-Learning Used the software for: 6-12 months ### "Edifypath " December 12, 2022 4.0 Pros This product is user friendly and easy to use Cons Number gets spammed frequently and call backs are tough to attend Review Source Response from ClearTouch Connect April 25, 2023 We advise changing the numbers periodically to minimize the effects of spamming. Our team will help you to reduce these concerns. SP Santosh P. Deputy Manager Logistics and Supply Chain Used the software for: 2+ years ### "Excellent and great experience " March 20, 2023 5.0 Compare to previous calling app, I feel CLear Touch is better than those with budget friendly. It helped both agent and administrate in crease the work performance and easy agent analysis report Pros Call back feature on IVR request when customer is queued Cons SMS or email quick alerts on missed call numbers, this can help agents to reach the customer Reason for choosing ClearTouch Operator it has all features that we were looking with budget friendly Switched from [Knowlarity](https://www.capterra.com/p/240811/Knowlarity/) Due to expensive and not worthy Review Source BS Biju S. Head - CC Financial Services Used the software for: 2+ years ### "HLF Review" March 28, 2023 4.0 Good Pros User Friendly and better for agents and admin Cons Cost per user/usage is high, still can develop more featuers Reason for choosing ClearTouch Operator Long association Review Source Response from ClearTouch Connect April 25, 2023 As a tier 1 Cloud contact service provider, our platform comes with inbuilt redundancy, security, and compliance. We ensure that our customers get the best at the most affordable price. Our team will connect with you to understand your expectations. MM Mohammed M. Head - Telecalling Banking Used the software for: 2+ years ### "Awesome Experience with Cleartouch " December 26, 2022 5.0 Its been 2+yrs we have been using cleartouch, a simplified way of dialer solutions. Bulk campaign and IVr's are easy to trigger. Pros Easy to use and IVR calls features are good. Priority calling feature and with excellent support from TCN makes it easy and desirable Cons Agent level call back option, i.e if the caller tags a call back with a time, need the calls to land to him directly on the prescribed time. Review Source Response from ClearTouch Connect April 26, 2023 Thank you for supporting us! We will have someone from our team reach out soon regarding your concern. KK Keerti K. Quality Analyst Hospital & Health Care Used the software for: 6-12 months ### "A feasible and compact platform for day to day operation " March 29, 2023 5.0 Its a HIPPA based solution based platform with cost effective features and supportive team.Recommendation is on 100% . Pros Quick and cost effective solution for the barriers in the operation. Cons Features can be improved a little more like simple and handy , apart having many options. Review Source Response from ClearTouch Connect April 26, 2023 We are in the process of updating the UI/UX. You will soon experience our new user-friendly interface. GV Geetha V. MANAGER , IT Hospital & Health Care Used the software for: 2+ years ### "Cloud Telephony Experience with Cleartouch" December 6, 2022 5.0 Pros Easy to Use, Good client support, Easy traceability, Good call recording feature Cons Since we are getting good assistance whenever required, there is nothing to point out as a drawback in this system Review Source KH Kumail H. Senior Manager Hospital & Health Care Used the software for: 2+ years ### "Excellent Platform " March 27, 2023 5.0 Very ease to use the product and very helpful staff across the functions Pros Ease to executive, administrator, data analysis is very useful Cons Team is very use to this product, we can still have some of updates happening regularly than being on the same platform Review Source RK Ramya K. Assistant manager for Training & quality Financial Services Used the software for: 2+ years ### "User Experience" March 28, 2023 4.0 Good Pros Platform offers immense features that can be used as per the requirement Cons Too many options and a bit tedious to catch up with Review Source Response from ClearTouch Connect April 25, 2023 Thank you for bringing this concern to our notice. We will have our team organize a training session to streamline your day-to-day activities with best practices. HL Hema L. Sales Support Marketing and Advertising Used the software for: I used a free trial ### " What did you like least about Cleartouch Cloud Contact Center Platform?" March 27, 2023 5.0 Pros Omnichannel communication: The platform allows businesses to communicate with their customers through multiple channels such as voice, email, chat, and social media.Advanced call routing: The platform uses intelligent call routing algorithms to ensure that each customer is connected to the right agent based on their needs and preferences.Real-time analytics: The platform provides real-time analytics and reporting tools to help businesses track their performance metrics and optimize their operations.Customizable dashboards: The platform allows businesses to create customized dashboards that display real-time data and KPIs relevant to their business goals. Review Source PB Priyatna B. Director Financial Services Used the software for: Less than 6 months ### "Review for TCN" March 27, 2023 5.0 Excellent Pros I liked the product. It is easy to use and we have never faced any issues. I was impressed with the entire team who lead through the product including \[sensitive content hidden\]-who sold it to us and trained us, \[sensitive content hidden\] who were forever there to help us out. They have been excellent at their work and guiding us. Cons There was nothing missing from the company's end Reason for choosing ClearTouch Operator Reccomended by colleagues Review Source Vignesh C. Lead Financial Services Used the software for: 1-2 years ### "Cleartouch-Best Could Call center" August 9, 2023 4.0 TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. Pros Both Auto dailer and predective dailer are the best features that the platform has.The accessibility aspect is equally impressive. Geographical barriers are no longer a concern, as agents can seamlessly connect with customers from anywhere in the world. This not only enables businesses to tap into a global talent pool but also guarantees uninterrupted service, even during unforeseen disruptions. Cons Mass template making is the only con that we see right now, if that is fixed this will be a walk in water Alternatives considered [WebEngage](https://www.capterra.com/p/143401/WebEngage/) Reason for choosing ClearTouch Operator For the flexibility & Price Switched from [WebEngage](https://www.capterra.com/p/143401/WebEngage/) For easier integration Review Source RN Rakshith N. Manager Financial Services Used the software for: 2+ years ### "ClearTouch one of the best call center management!" August 9, 2023 4.0 TCN is the most suitable gateway for performing end-to-end calling capability. It simplifies our process of completing dialer uploads and receiving customised responses through API in the manner we desire. Aside from execution, we can anticipate good help from their support crew. Pros The LMS function on the TCN portal is one of the greatest. It reduces our lengthy manual efforts and mistakes. For example, instead of uploading 100 bases and assigning them to 100 templates, we were able to submit only one file thanks to this preconfigured LMS capability. The bases will be assigned to the calling agent automatically based on the predefined criteria. The most notable aspect of the TCN programme is the prompt assistance from my CSM with all types of issues. Cons The site has a few features that might be improved. But this is not the case. For example, there is no possibility for making mass templates. If the option is available, we could complete hundreds of template creation operations in minutes. Review Source Christhuraj A. Head Customer Success Hospital & Health Care Used the software for: 1-2 years ### "Clear Touch Cloud - Customized product for a Health care industry " March 27, 2023 5.0 Overall Experience with TCN is great , Timely support since we run a Contact center for a health Care industry , Ease of integration with CRM / New Systems. Customized reports , so efficient Cloud partner Pros Clear touch Support system is very strong , timely action and New changes are implemented as fast they can , Integration with other applications are smoother.Most friendly - Reports , Ease of changes , configuration Cons Least used is the Chat systems , Video conferencing Alternatives considered [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) Reason for choosing ClearTouch Operator 1\. Adopted to Change 2. Technology 3. Customized Transfer - call transfer 4. Effective Support Engineers Review Source MK Manikandan K. Team Lead Financial Services Used the software for: 2+ years ### "Cleartouch Cloud application/TCN usage in the dialing shop" August 9, 2023 4.0 TCN is the best portal for running the end to end calling functionality. It makes our process easier in terms of executing the dialer uploads and getting the customized feedback through API in our required format. Apart from the execution part, we can also expect excellent support from their support team. Pros The best appreciatOne of the best things on the TCN portal is the LMS feature. It reduces our extreme manual efforts & errors. For instance - Instead of uploading 100 bases and assigning it to 100 templates, this predefined LMS feature led us to upload only one file. Based on the refixed criterias, will assign the bases to the calling agent automatically. And the most appreciable thing in TCN application is the quick support from my CSM for all kinds of troubleshooting. able thing in TCN application is Cons There are few features that can be enhanced in the portal. But it is not happening. For example - there is no bulk template creating option. If the option is there means we could have complet our hundreds of template creating processes in minutes. Review Source RR Rajesh R. TELEMARKETING Insurance Used the software for: 2+ years ### "Promising Factor" March 27, 2023 5.0 Easy configuration, there is no server maintance cost effective and low maintanence cost Pros i would like to inform you that, we are using this platform since 2019, from that year onwards installation and support was very much active,also would like to say the downtime was 15 mins to 30 mins. Cons we are new to this platform,what ever they are upgrading from call center platform its very much helpful to work in new platform Review Source Manavalan D. Assistant Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent Service Provider " March 28, 2023 5.0 Pros 99.99% uptime and people support @24/7 Cons Nothing as of now to mention, if its there we have requested and same has been given on time. Review Source HK Hari K. Manager Financial Services Used the software for: 2+ years ### "A Major Pillar for my business- Cleartouch" March 27, 2023 5.0 This product is very easy to use and understandable in every aspect. Its simple to learn and implement as it go with our business need from first day onwards.. All daily calling process happens through this in various parts of the country.. Pros Friendly and understanding User interface, Affordable Cons Could'nt find anything like while using this product. Review Source SG Samyuktha G. Training Manager Financial Services Used the software for: 2+ years ### "The best dialer for our day to day calling solutions" July 24, 2023 4.0 Overall its a great dialling software. The best support team available to offer help for help anytime. Pros The dialling solution are great. Customised and automated reports available. Call recording backup available. Cons Right now we are restricted to using only with the dialling options, could have served the purpose better if we had chat,whatsapp and message options integrated to it as the same is more the need of the day to stay connected with customers sooner and better Review Source JL Jagadeeswaran L. Tech Lead Financial Services Used the software for: 2+ years ### "Platform suits for Cloud Telephony " April 3, 2023 4.0 They are good in customer support. When ever we need a new technology, they are ready to do as per our requirement. Pros Platform is highly developed for multi level sales organisation. They are having pre module sales structure using for newly startups. Cons We expect API Service with all futures integrated to any kind of CRM. Now it is available in testing environment. Once implemented it going to rock in BPO industries. Review Source Response from ClearTouch Connect April 25, 2023 Our APIs are easy to integrate and secure through Oauth 2.0. We would request you take advantage of our APIs. We will have our team reach out and help you through Integration. Gaurav K. SM Banking Used the software for: 1-2 years ### "Great Dialer tool" March 27, 2023 4.0 Pros Manual Dialing, IVR setups, Cloud and API services Cons Interface can be a bit user friendly for admins. Reason for choosing ClearTouch Operator works om Phone and PC both, easy to use for agents Review Source Response from ClearTouch Connect April 25, 2023 We are in the process of updating the UI/UX. You should soon experience our new user-friendly interface. sS shashi S. Manager Operations Hospital & Health Care Used the software for: 2+ years ### "Very good software" December 12, 2022 4.0 Good Pros All features are good except few which I have mentioned Cons Whenever you dial from the software, if someone tries to reach out to the number, it says invalid number which needs to be corrected Review Source Response from ClearTouch Connect April 25, 2023 We Appreciate your valuable feedback. We will have our team reach out to you to address this concern. SP Srinivas P. Senior Manager Financial Services Used the software for: 1-2 years ### "Feedback " March 21, 2023 5.0 Very Good, delivers the requirement within timelines Pros Cleartouch has product which helped us in improving our performance especially the IVR solution & al so Speed of implementation is appreciable Cons None as of now, We would want company to be always upgraded with new features available in market Review Source AG Akansha G. COLLECTION OFFICER Financial Services Used the software for: 1-2 years ### "Every thing is very good about the system " March 29, 2023 5.0 messages is helping me for giving information to customer Pros messages and chats quality i like most about cleartouch cloud cantact center platform Cons we can not heart proper voice from customer Review Source Similar Products Featured