--- title: "Appen Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Appen Software - reviews, pricing plans, popular comparisons to other Data Entry products and more." source_url: "https://www.capterra.com/p/210755/Appen/" page_type: "product" language: "en" --- # Appen Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Appen ## What is Appen? Appen is the global leader in AI training data. With more than 27 years’ experience in data sourcing, annotation, and model evaluation, we power AI innovation with our word-class platform, global crowd, and expertise. Appen enables AI innovation, building a future driven by cutting-edge advancements in smart technology. Most of today’s interactions between consumers and AI are supported by Appen. ## What is Appen used for? [Data Entry](https://www.capterra.com/data-entry-software/)[Artificial Intelligence](https://www.capterra.com/artificial-intelligence-software/)[Transcription](https://www.capterra.com/transcription-software/) Top alternative Featured Overall rating Based on 40 user reviews Reviews sentiment Positive 83% Neutral 13% Negative 5% ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Appen?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://appen.com&name=Appen) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Appen 4.1 (40) VS. [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (40) Ease Of Use 5.0 (7,492) Value For Money 4.0 (33) Value For Money 4.9 (7,376) Customer Service 3.8 (36) Customer Service 5.0 (7,125) ## Appen alternatives [4.9 (143)](https://www.capterra.com/p/167966/Sonix/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [VideoExpress](https://www.capterra.com/p/10019949/VideoExpress/) [4.7 (7,492)](https://www.capterra.com/p/10019949/VideoExpress/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [CloneVoice.ai](https://www.capterra.com/p/10036120/CloneVoice-ai/) [4.8 (567)](https://www.capterra.com/p/10036120/CloneVoice-ai/reviews/) Starting price $148.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [UiPath](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/) [4.6 (723)](https://www.capterra.com/p/135186/UiPath-Robotic-Process-Automation/reviews/) Starting price $420.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210755/Appen/alternatives/) ## FAQs about Appen Overview ### Which roles and teams benefit most from Appen? Appen is most used by freelancers, contractors, and students who need flexible task-based work for data labeling, search evaluation, and content review. It also benefits quality assurance testers, creators, and operations or administrative professionals who use it to complete structured microtasks, supplement income, and build digital workflow experience. Answer based on 40 reviews Overview ### What company size and industries is Appen built for? Appen is built for small businesses first, with 52% of reviewers from small companies, and it most often serves Higher Education at 15%. It supports AI and ML data collection, annotation, and model evaluation, with additional adoption among midsize businesses at 35%, plus Information Technology and Services and Translation and Localization at 8% each. Answer based on 40 reviews Talk to an expert ### More questions? Ask our experts Features and Usability ### What are the key features of Appen? Appen offers API access, data extraction, and data capture and transfer for handling structured and unstructured inputs. Its feature set also includes annotations, OCR, document and web data extraction, automatic transcription, speech recognition, machine translation, model training, and workflow management. Integrations ### Which third-party tools and platforms does Appen integrate with? Appen connects natively to Payoneer, Keras, and TensorFlow. The catalog and reviewer mentions show payment integration through Payoneer, plus machine learning connections with Keras and TensorFlow for data and model workflows. Answer based on 8 reviews Getting Started and Support ### What customer support options does Appen offer? Appen provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. Users describe support as mixed: some mention attentive emails and helpful guidance, while others report slow replies, vague answers, and poor issue resolution, especially for payment and account problems. Answer based on 6 reviews ## Features AI summary Based on 840 Data Entry reviews Not all data entry products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Data Capture and Transfer** (**56%** of reviewers rated this feature as critical) - **Customizable Forms** (**63%**) - **Customizable Fields** (**56%**) Appen supports **Data Capture and Transfer**, which gives teams a way to collect and move information efficiently across workflows. However, it does not include **Customizable Forms** or **Customizable Fields**. Instead, it offers **Data Retrieval** (**54%**) and **Data Quality Control** (**48%**), which can still support data-focused operations by helping businesses access stored information and maintain accuracy, allowing teams to manage records more reliably and reduce manual errors. Data Capture and Transfer 4.2 (15) 93.33% of 15 reviewers that rated this feature as important or highly important Import, collect, and capture data from multiple sources Data Retrieval 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Search and find data in a structured format Data Quality Control 4.3 (13) 92.31% of 13 reviewers that rated this feature as important or highly important Establish guidelines about how much and what kind of data can be stored in the repository Multi-Language 4.5 (11) 81.82% of 11 reviewers that rated this feature as important or highly important Manage and support multiple languages Natural Language Processing 4.3 (8) 87.50% of 8 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Speech Recognition 4.4 (8) 75.00% of 8 reviewers that rated this feature as important or highly important Train your system to interpret and transcribe voice messages Appen 66 features ### All Features - Address Validation: Verifies and confirms the accuracy of an address - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Annotations: Highlight content and/or make notations about parts of content - API: Application programming interface that allows for integration with other systems/databases - Audio Capture: Record audio or import/upload audio files - Audio/video file upload: Upload audio and video files - Auto Extraction: Automatically capture data from documents, records, or other online sources - Automatic Transcription: Use AI to convert voice into text automatically - Automatic Transcription Services: For automatic transcription services - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Data Aggregation and Publishing: Assemble data from multiple sources - Data Capture and Transfer: Import, collect, and capture data from multiple sources - Data Discovery: Discover and connect variety of data sources to the application for analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Management: Ability to handle large datasets - Data Profiling: Examines, analyzes, and organizes data to create relevant summaries or graphs. - Data Quality Control: Establish guidelines about how much and what kind of data can be stored in the repository - Data Replication: Process of copying and storing data in more than one site or node - Data Retrieval: Search and find data in a structured format - Deep Learning: Artificial neural networks using multiple layers of processing are used to extract progressively higher level features from data. - Document Classification: Assign categories, labels, tags, or attributes to documents for organization, search and storage - Document Extraction: Extract documents and document data from data sources - Electronic Forms: Digital forms that are shared and accessed online - Email Address Extraction: Extract email addresses from multiple data sources - For eCommerce: Intended to be used by online stores - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Image Analysis: Evaluating and identifying the fundamental components in an image for extracting medical information. - Image Capture: Process images and automatically scan for data - Image Extraction: Extract images and image data from multiple data sources - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Localization Automation: Adapt content to display differently based on viewer location - Machine Learning: Enable businesses to implement machine learning algorithms on business data such as sales and revenue - Machine Translation: Translate multiple types of language through AI technology - Match & Merge: Looking at data from different sources and finding possible duplicates, or identical matches - Memory Management: Store and save retrievable data - ML Algorithm Library: Share, track, and store machine learning models and data. - Model Training: Process of testing an ML algorithm by feeding it training data to learn from - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Optical Character Recognition: Ability to recognize printed or written text within digital images or scanned documents - Phone Number Extraction: Extract pricing data from multiple data sources. - Predictive Modeling: Analyzing historical and current data and generating a model to help predict future outcomes. - Pricing Extraction: Extract phone numbers from multiple data sources - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Quality Control: Ensure that quality requirements and standards are met across production processes - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self-paced Learning: Identifying your own learning needs, setting goals, finding the necessary resources, and evaluating your own knowledge - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Terminology Management: Identifying and using specialized terms in the right context - Text Editing: Edit text as needed - Timecoding: Automatic recording of timestamps from audio/video files - Virtual Personal Assistant (VPA): Program systems that assist users with their daily administrative responsibilities - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Web Data Extraction: Extract data from any online source. - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (40) 4.0 Based on 40 reviews ## Pricing Value for money 4.0 (33) ### Starting price Free trial not available Value for money 4.0 (33) 4.0 Based on 33 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.8 (36) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.8 (36) 3.8 Based on 36 reviews ## User reviews Overall rating 4.1 Based on 40 reviews Filter by rating 5(13) 4(20) 3(5) 2(1) 1(1) Mentioned topic Sorted by most recent JM Jessieah M. Driver Transportation/Trucking/Railroad ### "Appen App Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 June 5, 2025 Just downloaded it yesterday to test its' interface and mobility. The app is pretty responsive, and the above issues ARE real at times. Overall, not a bad app though, and good for those who actually have some time on their hands....without getting into specifics like age groups and what one does for work. Pros Appen provides flexible, work from home opportunities. This includes a variety of microtasks & mini projects one can do in their free time. Extra income = no 9-5 job! Cons There is an inconsistence with task/project availability. There are also issues with low pay for some projects. Projects can be limited based on your location and the low pay is usually below minimum wage for the amount of time put in. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Amy M. Clerk Government Administration ### "Amy's review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 27, 2025 Pros It is a great platform to earn money and try different jobs! Cons Nothing. It is a great opportunity to earn more money! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AW Amane W. Translator and Localizer Translation and Localization ### "Terrible Quality of Customer Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 4, 2024 I am extremely unhappy with the overall experience with Appen for the following reasons. -There are always open projects, however, they often do not seem to be actually available for contributors or disappear even during the application process probably due to a large volume of application. I applied for multiple projects – I filled in forms, took assessment tests, and went through other steps required for the projects. One project just disappeared from my project application list (so I assumed the application window was closed), the project manager or someone equivalent of another project emailed me basically saying that there is no open spot in the project although I passed the assessment and got qualified for it, and I never heard back from anyone in other projects. -The application process is very slow. There is one project that I managed to proceed to a payment setup step, but it took a few months from application to that point. It was disappointing to see my application status unchanged for that long, especially after I invested some time in the assessment test, which requires applicants to read over 100 pages of its task instructions and project guidelines to prepare for the test. -The quality of their customer support is terrible, as I described above. Pros There are always open projects and small tasks. Cons The whole experience with Appen was terrible, but if I must pick one, then it would be the quality of their customer support. I am very disappointed with the quality of support I received regarding a payment setup issue. I feel that my issue was dismissed without appropriate investigations. I requested support, and described the issue in details with a screenshot of the error message and provided all the information that I was asked to do so, including a copy of a government issued ID. However, I only received general responses (explanation of payment setup process). I also asked what the status of my payment is in the system but the question was never answered, either. I tired the process again, however, I received the same error message so I responded to them with that regard and requested for further support. They replied saying they were unable to proceed my application and closed the case. Moreover, my Appen account was discontinued immediately after that. I invested a lot of time and efforts in the whole application process so the quality of support was very disappointing. I think the support team did not try hard to solve the issue and they decided to disregard the issue because a lack of ability to support their customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Jhon P. Guarda de seguridad Security and Investigations ### "Trabajo remoto " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 1, 2024 En general debemos leer y analizar muy bien las pautas de cada tarea para acertar y te puedan dar un contrato de trabajo remoto Pros La cantidad de trabajos remotos a los que puedes aplicar Cons Algunas tareas tienen una complejidad la cual tiene muchas opciones de respuestas que al final debes tener mucho análisis para aceptar tu respuesta. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MH Meghann H. Owner and Operator Retail ### "Not a huge fan" 2.0 Overall Rating 2.0 2.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 December 18, 2023 Pros I like that it's a platform for freelance work. Cons It is an extremely difficult program to navigate. I haven't applied for a job with them in months because I don't want to deal with navigating this program. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VD Vincent D. analyst Think Tanks ### "completely satisfied" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2023 overall I'm satisfied with the opportunities that they provide. Pros i like the reliable on-time pay, the attentive customer service, the reliable emails i receive when i send a question Cons I'm slow maybe. Maybe sometimes the tasks are too tedious and foreign for me to succeed. I disagree with their analysis of my work occasionally. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Sudarshan P. Student Education Management ### "My usage of Appen" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 September 13, 2023 Appen is good platform for users that those wants to earn money by completing various projects and tasks.And it is very reailable. Pros 1.Appen provide user friendly interface.2.It also provides flexible work opportunities for users to allow to work from anywhere.3.And it is also provides easy navigation tools. Cons 1.The major drawback of Appen was that the processing of payments may take extra time then accepted.2.The availability some of the tasks are limited. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Finance Assistant Non-Profit Organization Management ### "Appen Usability" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 29, 2023 Excellent. Pros The app design is sleek and easy to operate. Cons Extended hours before getting suitable jobs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KN Kameisha N. Costumer server Consumer Services ### "A good program to get easy money" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 29, 2023 Its a few hiccups but overall its good Pros I like the fact that it has several job listigs and you an easily qualify for. Cons I dont like getting paid once a month i be wanting the money now Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TK Theresia K. Freelancer E-Learning ### "Appen Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 18, 2023 I am making money from the comfort of my home. I am learning new skills. Pros I am a freelancer and have received payments from doing micro tasks, a freelancer's dream really. Cons It's a waiting game. Not all countries receive the same amount of jobs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210755/Appen/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [VideoExpress vs Appen](https://www.capterra.com/compare/210755-10019949/Appen-vs-VideoExpress)