--- title: "PSTrax Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PSTrax Software - reviews, pricing plans, popular comparisons to other Fire Department products and more." source_url: "https://www.capterra.com/p/210778/PSTrax/" page_type: "product" language: "en" --- # PSTrax Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) PSTrax ## What is PSTrax? PSTrax is the industry leading system for Fire & EMS operations checks and logistics management. Automate and document all your checks - Vehicles, Stations, SCBA, PPE, Assets, Inventory, Controlled Substances - to achieve strategic objectives like risk mitigation, operational efficiency, and cost reduction. The best part? PSTrax is custom-configured to meet your Department's needs. The system is built for you so you don't have to take on another labor intensive software project | PSTrax.com ## What is PSTrax used for? [Fire Department](https://www.capterra.com/fire-department-software/)[EMS](https://www.capterra.com/ems-software/) Overall rating Based on 20 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## PSTrax alternatives Highest Rated [D4H](https://www.capterra.com/p/179264/D4H-Readiness-Response/) [5.0 (1)](https://www.capterra.com/p/179264/D4H-Readiness-Response/#reviews) Starting price $1000.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179264/D4H-Readiness-Response/) [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [EPR FireWorks](https://www.capterra.com/p/162019/EPR-Fireworks/) [4.6 (74)](https://www.capterra.com/p/162019/EPR-Fireworks/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/162019/EPR-Fireworks/) [View all alternatives](https://www.capterra.com/p/210778/PSTrax/alternatives/) ## FAQs about PSTrax Overview ### Which roles and teams benefit most from PSTrax? PSTrax is most used by fire and EMS leadership, including chiefs, captains, and battalion leaders who oversee station readiness, compliance, and daily operations. Operations managers and directors use it to standardize checklists, track equipment and vehicle inspections, document maintenance, and improve accountability, training oversight, and response preparedness across crews. Answer based on 20 reviews Overview ### What company size and specific industries is PSTrax built for? PSTrax is designed for first responder organizations, including fire, EMS, police, and DOD and military agencies in the United States, Canada, and Australia. The vendor description does not specify company size, but the product is aimed at public safety and defense organizations rather than general business users. Features and Usability ### What are the key features of PSTrax? PSTrax offers access controls/permissions, user management, and customizable forms for managing records and workflows. It also includes compliance management, controlled substance tracking, incident response checklists, inspection management, and training management. Additional features cover inventory management, maintenance scheduling, fleet management, reporting and analytics, alerts/notifications, and document storage. Getting Started and Support ### What training and onboarding options does PSTrax offer? PSTrax provides live online training, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos give users written and visual reference materials for self-paced learning and review. Answer based on 2 reviews Getting Started and Support ### What customer support options does PSTrax offer? PSTrax provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. Reviewers describe the support experience as easy, professional, and responsive, with staff helping during implementation and answering questions quickly. Users also note that videos and documents make routine tasks easier to understand. Answer based on 6 reviews ## Features AI summary Based on 166 Fire Department reviews Capterra reviewers highlight these as the features buyers value most when choosing fire department software: - **Records Management** (**50%** of reviewers rated this feature as critical) - **Incident Management** (**57%**) - **Reporting & Statistics** (**47%**) PSTrax includes **Records Management** and **Reporting & Statistics**, giving fire departments a way to maintain organized operational data and review performance trends over time. However, it does not offer **Incident Management**. Instead, it provides other highly rated capabilities such as **Real-Time Notifications** (**79%**), **Equipment Tracking** (**59%**), and **Scheduling** (**42%**), helping businesses keep crews informed, monitor asset readiness, and coordinate staff coverage more effectively. Real-Time Notifications 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Equipment Tracking 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track the location of specific equipment at all times Scheduling 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Facility Management 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage the maintenance of building facilities Status Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track the status over time for a request, process, asset, or transaction Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems PSTrax 31 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Barcode Recognition: The ability to identify a barcode on or within an image or packaging - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Forms: Customize contracts and forms to collect specific information - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Signature: Digitally sign online documents - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Facility Management: Manage the maintenance of building facilities - Fleet Management: Management of commercial motor vehicles for work-related purposes - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - Fuel Management: Monitor fuel consumption and optimize fuel usage - Incident Response Checklists: Checklist to confirm the incident and response. - Inspection Management: Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards - Inventory Management: Track and manage inventory levels to maintain proper supply - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Multi-Location: Manage and support multiple locations - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Records Management: Ability to record, store, update, and retrieve information - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Status Tracking: Track the status over time for a request, process, asset, or transaction - Training Management: Track employee/learner's progression through training programs - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vehicle Maintenance: Repair of any type of motor vehicle --- Get Advice We can help you find the software with the features you need. Features 5.0 (20) 5.0 Based on 20 reviews ## Pricing Value for money 4.9 (19) Value for money 4.9 (19) 4.9 Based on 19 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (19) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (19) 5.0 Based on 19 reviews ## User reviews Overall rating 5.0 Based on 20 reviews Filter by rating 5(20) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent RK Russ K. Fire Chief Public Safety ### "Rural Combination Application" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 26, 2022 Great system, great support. Pros Consistency, organizational measurement, training attachments to checklist items and real time SA of equipment status. Cons The start up is probably the hardest part but the staff at PS Trax can convert your existing checklists for a good base to work from and are exceptionally responsive. Alternatives considered [Emergency Reporting](https://www.capterra.com/p/121517/Fire-Package/) Reasons for choosing PSTrax Ease of use, local support . Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS Simon S. Brigade Captain Public Safety ### "Seaford Country Fire Service (Australia)" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 27, 2022 Thai has been a game changer for our Briagde. It has removed all paperwork. The record keeping is at the touch of a finger and nothing gets lost. A great way of mainting everything to a great standard as everyone is made accountable. Pros The ease of use for the average person. Don't need to be overly tech savvy. The customer support in implementing ideas form the users is fantastic Cons Early on there where some time zone differences as we were the first in Australia to use. These have all been rectified Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Charles V. Assistant Chief Public Safety ### "Best On The Market" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 November 30, 2021 PS Trax has help our organization keep track of our assets and maintain accountability Pros PS Trax is very user friendly and if issues arise, IT support responds quickly. Cons Have no complaints about PS Trax. Would be nice if they added a common calendar for scheduled PM's. Reasons for choosing PSTrax Customer Service Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VM Vince M. Director Hospital & Health Care ### "PSTrax helps manage our vehicle fleet and so much more!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2021 PSTrax has helped organize our vehicle reporting issues, and improve the follow-up on vehicle repairs. the ability to know the issues with vehicles by using one source is convenient and helps drive our repair decisions. Pros The software is easy for the crews to use, therefore it is being used to the fullest capacity by the group it is intended for. Cons Would love to archive all of our fleet information from before the software was deployed into PSTrax. Reasons for choosing PSTrax PSTrax worked with us to customize what our agency considered to be priority functions, specific to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GP Gregg P. Fire Chief Government Administration ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2021 The experience with PSTrax has been excellent. From our initial meeting with team members at FDIC to our phone call and demo to set up and customer service. Everything has been easy, professional and far exceeded our expectations. Pros This software is incredibly easy to set up and use. Our members use it every day for checking out our apparatus fleet. Cons There are no areas that I like least about the softward. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CS Cameron S. Flight Nurse Aviation & Aerospace ### "Pstrax " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2021 PSTRAX was used to consolidate all of our aeromedical and remote area clinical processes involving: aircraft, ambulances, equipment, consumables and facilities. The experience has been fantastic. The Pros The user interface is extremely easy for the spectrum of IT user levels. The simplicity of the administrative functions. The ability to easily build and edit checklists. Cons The system requires web connection which makes some checking difficult in remote settings. These impacts are negligible though, and the positives far outweigh this issue. Reasons for choosing PSTrax Simplicity of front line user interface/console Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anthony P. Operations Manager Hospital & Health Care ### "System = Safety" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 6, 2021 In an aviation based healthcare organisation, safety is critical for our staff (pilots and flight nurses) as well as our patients. PSTrax has enabled us to embed our necessary checks into an easy to use platform that meets the objectives of our National Safety and Quality Healthcare Standards. The support received from PSTrax has been extraordinary....they have been responsive to our requests and ensured they customised as much as possible for our industry and location. Pros The software is easy to use on the frontline and as an administrator. Cons Limited downsides to the product, however integration into other software systems would be a great advantage Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Eric B. Fire Chief Public Safety ### "Great Application for Inventory / Maintenance / Repair" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 1, 2021 From our initial demo, through sales, and then implementation, the PSTrax level of customer service has been phenomenal. As a Department, we have almost no staff time related to our implementation. Pros The PSTrax platform has drastically improved the way we are able to inventory, track, and repair our apparatus and equipment. Having our entire Department able to access an online/mobile platform, as needed, has been extremely beneficial. Cons There is nothing that we have run across so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SM Sara M. EMS Educator, RN Public Safety ### "HAVE YOU EVER WORKED WITH THE BEST COMPANY EVER? With PS Trax, YOU WILL!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 30, 2021 We looked into PS Trax to improve our medication tracking system in a very large fire department. What we did not expect to get was an easy to navigate and utilize product that not only meets our every need but a company that has listened to our requests in molding the product into our needs and considers all suggestions we make; and even sending detailed videos on how to make the updated system work for us! I promise, you will never find this kind of customer service ANYHWERE ELSE! Pros The product is easy to use and sign into, pretty much self-explanatory! The developers made the sign on so easily accessible and super easy to remember in this day of multiple passwords! Cons Our guys complained of a noticeable system slow down with multiple users online all at once, but the developers quickly jumped on the issue to assist with resolution! Reasons for choosing PSTrax Ease of use, flow of product, promise of what else the product has to offer in the future if we need it. Ultimately, we are very pleased with the product. Even the "old guys" in our department have commented saying PS Trax "Is so cool" and "It is so easy to use". We have been so impressed by the customer service offered by the PS Trax team that we are forever ruined for any other vendor. The bar has been set so high by PS Trax, I honestly do not think another company will come even close to matching how they treat their customers. Five stars all the way! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GV Glen V. Battalion Chief Public Safety ### "Customer Service #1" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 11, 2021 Top notch Pros We have been using this software to track SCBA, Bunker Gear, Apparatus, and Station repairs. Easy to use, create alerts, keep track of repairs and status, and accountability to those responsible for their equipment. Cons Any improvements we think of get added immediately to our software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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