# FedEx Ship Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FedEx Ship Manager the right Shipping solution for you? Explore 42 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210794/FedEx-Ship-Manager/reviews --- FedEx Ship Manager 4.4 (42) [View alternatives](https://www.capterra.com/p/210794/FedEx-Ship-Manager/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 14th, 2025 # Reviews of FedEx Ship Manager Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Sam E Director of Foundation RelationsHigher Education, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “FedEx Ship Manager has all of the features one would expect from a shipping tool (price estimation, label creation/printing, tracking) all in one convenient piece of software.“ November 2, 2022 MH Matthew H Director of OpsComputer Networking, 501 - 1,000 employeesUsed the software for: 1-2 years. “It's difficult to maneuver through the software. “ March 19, 2025 MB Mauro B Head of ITApparel & Fashion, 51 - 200 employeesUsed the software for: More than 2 years. “We are able to create custom code in the back end via VBA in order to better integrate some functionality“ February 10, 2023 Andy G Operations ManagerWholesale, 11 - 50 employeesUsed the software for: More than 2 years. “The only con is the limited automated Customer service options.“ September 26, 2023 JZ Jeffrey Z FounderFarming, Self-employedUsed the software for: More than 2 years. “It is a very basic & lightweight tool, it is very easy to use & is geared towards volume VS UPS who is geared towards old granny's that need everything oversimplified.“ December 8, 2022 LC Liz C Executive AssistantTelecommunications, 51 - 200 employeesUsed the software for: 6-12 months. “Outside of calling your local FedEx store, which doesn't have anything to do with shipping internationally using the online option, don't expect to speak to live people in customer service.“ April 21, 2022 MB Mauro B Head of ITApparel & Fashion, 51 - 200 employeesUsed the software for: More than 2 years. “Overall we have been using it for some time with success, good customer support when needed and though we of course always like to lower costs, the costs have not been horrible.“ February 10, 2023 Dianna C Writer & Content Coordinator Writing and Editing, Self-employedUsed the software for: Less than 6 months. “I would say the thing I liked least was how I can’t check prices for competitors which I understand but it can be frustrating having to go between different sites and compare.“ April 12, 2023 ## Showing most helpful reviews Showing 1-25 of 42 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dianna C. Writer & Content Coordinator Writing and Editing Used the software for: Less than 6 months ### "Easy to Use & Gets the Job Done" April 12, 2023 4.0 Overall I am dry to and when I need to use FedEx I will be using it. Pros The thing I liked most was how easy it was to compile all of the orders that needed to be shipped out and then print the labels in an orderly way that wasn’t overly complicated or hard to do. It kept the process quick. Cons I would say the thing I liked least was how I can’t check prices for competitors which I understand but it can be frustrating having to go between different sites and compare. Alternatives considered [Pirate Ship](https://www.capterra.com/p/172133/Pirate-Ship/) Reason for choosing FedEx Ship Manager I only use FedEx ship manager when I need to use FedEx because I feel like using the company directly just makes sense but I do use pirate ship when it comes to other shipping companies. Review Source NB Nicholas B. Sales Manager Retail Used the software for: 1-2 years ### "FedEx Manager " April 13, 2025 5.0 Overall, I enjoy using the app, it’s nice to be able to see exactly where my packages are. Pros Tracking and signing for my packages that are due to be shipped. Cons Every now and then, I’m told that I can’t sign for my packages. Review Source MH Matthew H. Director of Ops Computer Networking Used the software for: 1-2 years ### "Director of Ops" March 19, 2025 3.0 I have used fedex for about a year when our rates with UPS went up. Fedex brought cheaper rates so we switched. Needless to say we went back to UPS a year later after the poor customer experience with us and our customers with their deliveries . Pros The only thing I like about this software is the free gifts they provided for every dollar we shipped. Cons This software is not user friendly. It's difficult to maneuver through the software. It's hard to find reports. Overall this was built by developers that didn't take into account what the end user wanted. Review Source VR Verified Reviewer Director of Foundation Relations Higher Education Used the software for: 1-2 years ### "A One-Stop Solution for Your FedEx Shipping Needs" November 2, 2022 5.0 Pros FedEx Ship Manager has all of the features one would expect from a shipping tool (price estimation, label creation/printing, tracking) all in one convenient piece of software. What's more it even includes useful reporting options. Custom shipping profiles are also possible--which is very useful for those shipping multiple packages to the same location. FedEx Ship Manager is easy to use with an intuitive interface. It has proven to be a useful tool for me as I ship out waves of packages to purchasers. It makes things easy and really speeds up the process with its workflow optimizations. Before FedEx Ship Manager, it could take me an hour to prepare a half-dozen packages, now that time has been cut in half thanks to the software. The tracking reports allow me to follow-up quickly with any customer questions and make sure packages are getting where they need to go. Cons Overall, there is little to complain about when it comes to FedEx Ship Manager. It does everything I need when I want to ship FedEx packages to customers. It has all of the features I need in terms of labeling, tracking, and price estimation and is easy to use. Sometimes the tracking information is less detailed than I would like. However, that is more an issue with the FedEx logistics system than the software itself. Review Source Andy G. Operations Manager Wholesale Used the software for: 2+ years ### "An essential tool for anyone who uses Fedex regularly!" September 26, 2023 5.0 I would recommend to everyone. The software provides all the information I need to control the flow of fresh flowers from various points and import ports to my location. Pros The software provides all the necessary features to make sure I know where my packages are, and when they will arrive. It provides updated information on delays, to keep us "in the know" before our vendors and customers/ Cons The only con is the limited automated Customer service options. The best way to access their customer service is over the phone with a live individual. Review Source VR Verified Reviewer Managing Director Wholesale Used the software for: 2+ years ### "Fantastic and terrible at the same time." October 6, 2022 1.0 Pros When it works correctly, FedEx Ship Manager is great for tracking inbound packages and outbound packages as well. That's mostly what we use it for. Sometimes we use it for return label generation as well. Cons I always have these "access denied" and 404 errors when using the site. I can't find a way to fix these errors other than opening up FedEx Ship Manager on another browser that isn't chrome. Alternatives considered [ShipStation](https://www.capterra.com/p/155621/ShipStation/) Reason for choosing FedEx Ship Manager I use Shipstation and FedEx Ship Manager in conjuntion with each other. FedEx Ship Manager can do a few things that ShipStation cannot do. Review Source TC Theo C. Owner Retail Used the software for: 2+ years ### "FedEx Ship Manager works fine for low volume shippers" December 23, 2021 3.0 I used to use FedEx Ship Manager to print my occasional FedEx labels until I found an integrated solution that allows me to compare rates among carriers and import orders automatically. Pros FedEx Ship Manager is a fairly easy solution to print FedEx Ground and Express labels one at a time assuming you don't need to compare rates with other carriers. Cons FedEx Ship Manager is not really suited for users who need to print more than a handful labels per day as it doesn't have enough shortcut features to print labels in volume efficiently. Also, printing international labels can be complicated and FedEx live support in this area is inadequate. Alternatives considered [ShippingEasy](https://www.capterra.com/p/128334/ShippingEasy/) Reason for choosing FedEx Ship Manager I actually abandoned FedEx Ship Manager in favor of ShippingEasy Review Source VR Verified Reviewer Paralegal Legal Services Used the software for: 2+ years ### "Great way to keep track of your shipments!" August 31, 2021 5.0 Pros I love that when I have something coming to me via FedEx, I get notifications even if I don't know about the shipment or where it's coming from. Very helpful in monitoring packages being delivered if I'm not at home. Cons It would be nice if I could get notifications about any package delivered to my address whether it's addressed to me or someone else. Review Source VR Verified Reviewer Project Manager Telecommunications Used the software for: 2+ years ### "FedEX Ship Manager " December 10, 2020 4.0 Overall, this is a great tool and makes life a lot easier. Pros This is a great tool for organizing billing and making sure shipments are billed to the correct client. I like have preset profiles. Cons If you make a mistake and need to edit your shipment, it is a little clunky to make revisions. It is hard to get back into previous shipments. Review Source LG Lauren G. Manager Mechanical or Industrial Engineering Used the software for: Less than 6 months ### "It’s not the best but not the worst" December 14, 2018 3.0 Pros You can receive rewards once in a blue moon You can add you’re tracking numbers to review your scheduled shipping They say that you receive perks for shipping through your account Cons Sometimes I go to the FedEx store and use my account to ship packages and it never shows up under tracking. I’ve tried to order supplies multiple times and never received anything!!! And I’m trying to run a business!! They need to upgrade the application and offer newer promotions that you can use at the FedEx location. Review Source MM Matteo M. Elettricista Renewables & Environment Used the software for: 6-12 months ### "Fedex, un passo avanti" April 14, 2025 5.0 Nel complesso la mia esperienza è più che positiva, non posso dire nulla in contrario Pros Facile da utilizzare sicuramente, veloce e molto funzionale Cons L'unico svantaggio dal mio punto di vista è che non funziona senza una connessione dati Review Source CL Chi L. Marketing Specialist Wholesale Used the software for: 1-2 years ### "Simple Tool Not So Simple" August 19, 2021 4.0 Pros \- The cost and discount rate is moderate - Easy to schedule for pickup and track shipments Cons \- Navigation is not so simple for the beginner - Creating Shipment can be hassle at times Review Source BW Bill W. Engineer Automotive Used the software for: 2+ years ### "Ship Mgr Review" October 28, 2021 4.0 Pros Very easy to use, simple interface with powerful querying Cons Sometimes had a small amount of lag/latency. Review Source TB Teri B. Homemaker Arts and Crafts Used the software for: 2+ years ### "Great to manage " May 7, 2021 5.0 Pros Great way to manage your packages and keep up with it Cons Nothing always works great and is a awesome product Review Source JC Jennifer C. Director Customer Service Retail Used the software for: 1-2 years ### "Survey4561" July 19, 2024 5.0 Pros the service, ease of use and the customer service Review Source AI ADRIANO I. CFO Retail Used the software for: 2+ years ### "Good shipping alternative" June 12, 2024 4.0 Our experience with Fedex so far has been good. Pros Fedex services are reliable and efficient. Cons Comparing prices with USPS, Fedex is a little higher. Review Source MH Mark H. President Wholesale Used the software for: 2+ years ### "Ship manager usually works, but it is very slow and cumbersom to use" June 9, 2022 2.0 We finally solved all our ship manager issues by doing several things.. 1) we stopped daily pickups (weekly pickup charges are extremely expensive) 2) We started using XPS Ship for all shipments, this way we can easily compare USPS, Fedex and UPS all at the same time, and use the one that fits each shipment the best. Everything from 1 software on one screen and it works directly with Ebay, Amazon, Shopify, Walmart and we can ship with Fedex, USPS and UPS, all from 1 place Pros Once you get used to basic screens they are easy to use for everyday ground shipments. Cons Software does not have anyway to visibly integrate with with other software programs such as Quickbooks, Amazon, Shopify, etc, so each order must be manually entered, and then tracking info and shipping cost must be manually copied back to each order on the other systems. You cannot easily change the address of an existing customer on the fly, the system assumes anything changed is a new customer, so you get multiple copies of the same customer in your address book. Reason for choosing FedEx Ship Manager Originally we switched to Fedex for the better rates, but they have now gotten out of hand and there is little benefit to the high rates we are charged. Review Source MB Mauro B. Head of IT Apparel & Fashion Used the software for: 2+ years ### "FedEx Ship Manager Does What We Need It To Do" February 10, 2023 5.0 Overall we have been using it for some time with success, good customer support when needed and though we of course always like to lower costs, the costs have not been horrible. Pros We are able to create custom code in the back end via VBA in order to better integrate some functionality Cons Sometimes the software and the setup of it can be a little convoluted. Reason for choosing FedEx Ship Manager We didnt really, we are still considering using a shipper shopping platform to lower costs. Review Source MB Michael B. Private Security Consumer Services Used the software for: 1-2 years ### "FedEx Is Efficient For Sender, Not So Much For Recipient" September 25, 2020 3.0 Reliable for shipper, very unreliable for sending a surprise gift. Delivery drivers do not appropriately utilize necessary adequate resources to enter large apartment or condominium buildings. Lost packages and poor, difficult to reach live customer service agents. Pros FedEx software is within the online portal. It offers ease of use to pay for shipping of goods ranging anywhere from legal documents, requiring paid signatures to be witnessed upon delivery by the driver, to delivery of merchandise such as refrigerators, televisions, DVD players, or perishables and clothings. Price of shipments are usually determined by weight, and whether you choose to insure your product in case of it being lost or damaged during transit, whether you want a signature of recipient, and how quickly you prefer the shipment. The FedEx Ship Manager permits users to gain tracking numbers and send world wide with relative ease. One can also use it for purchase of office supplies. Cons As one having been on the receiving end of FedEx, they do not offer a way for a recipient to locate a live human Customer Service Employee very easily if there is an issue with a shipping, tracking or Door Tag Number. Delivery drivers have proven to be unreliable careless about doortag numbers being placed carelessly on the building without utilizing callbox for entry and delivery. If you contact FedEx without a DoorTag. Number and finally discover how to speak to a human employee, they offer absolutely no way of locating your goods or parcel as the recipient, for example, if your received a surprise gift from FedEx on your birthday, as was my situation, or perhaps a court summons. The tracking label door tag which the Delivery Driver creates after attempting to deliver to find that recipient is not home, is small and flimsy. I lost mine and therefore lost an unknown gift. Review Source LaG Luis armando G. Director operativo International Trade and Development Used the software for: 2+ years ### "Entregas producto v logistica de servicio " November 6, 2022 5.0 Muy positiva y genial Pros Sistematizar y programar recolecciones de producto comprar etiquetas para enviarlas.con.anticipación las guias Cons Quiza el servicio al.cliente y el.costo un poco elevado Review Source JZ Jeffrey Z. Founder Farming Used the software for: 2+ years ### "Much simpler than UPS's online shipping service" December 8, 2022 5.0 I use this at my day job very regularly & it is a great way process our shipments directly through FedEx Pros It is a very basic & lightweight tool, it is very easy to use & is geared towards volume VS UPS who is geared towards old granny's that need everything oversimplified. Cons Very little to dislike except the fact that it has the occasional bug or glitch. Review Source JN Jennifer N. Title Department Manager Real Estate Used the software for: 2+ years ### "This product does it's job." April 28, 2022 5.0 I love this product. I would recommend to everyone. Pros I like that it is integrated with my title software. It makes it so much easier to use. The labels print so great each time and the fed ex person is always so timely in picking up the product. Cons There is not a thing I can think of that I don't like. Review Source JP Jennie P. Escrow Manager Real Estate Used the software for: 2+ years ### "Fedex is great!" December 8, 2022 5.0 Fedex ship manager is great and user friendly. Pros I think the software is user friendly and easy to use Cons I dont have anything negative to say about fedex Review Source DP Danielle P. Admin Assistant Information Technology and Services Used the software for: 2+ years ### "FedEx Ship Manager" August 10, 2021 5.0 This software has more benefits than other vendor shipping software I've used previously. It's our first choice when shipping goods. Pros Being able to ship, store clients info for future use and print label all from my desk makes this program a huge plus for our business. Cons Not easy to access old shipping charges after 6 months. Calling into support you will get passed around from department to department. It's rare to get to a real person, sometimes resulting in our staff having to use USPS instead. Review Source JB Jonathan B. Ceo Mental Health Care Used the software for: I used a free trial ### "FedEx shipping manager has made my life so easy" July 12, 2022 5.0 FedEx shipping manager has been a great addition to our company it has made everybody’s life extremely easier Pros Everything and all the features that they offer I really love they made my life super easy Cons If you have something to complain about this then you must be a fool or not understand how to use it Review Source Similar Products Featured