--- title: "Aline Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Aline Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more." source_url: "https://www.capterra.com/p/210877/Aline-Phone-System/" page_type: "product" language: "en" --- # Aline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aline ## What is Aline? Aline provides you with the flexibility to work from the office, from your home, from your local coffee shop, or from anywhere you need to. Anywhere you need to be, your business is with you. With Alines mobile app, you can work wherever, whenever, without worrying about having to use your personal phone number. ## What is Aline used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aline?[Manage this product listing](https://www.g2.com/products/aline/claim_requests/new?auto=true) ## Aline Overview Updated September 2026 AI summary Aline offers a cloud-based business phone system designed for organizations of all sizes seeking unified communications and VoIP solutions. It provides features such as automated attendants, call routing, conferencing, and IVR, along with options for video conferencing, real-time analytics, and CRM integration. Aline is accessible across web, desktop, and mobile platforms for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aline 4.3 (6) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price Contact vendor Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.4 (568) Value For Money 4.2 (5) Value For Money 4.3 (465) Customer Service 4.3 (6) Customer Service 4.1 (467) ## Aline alternatives [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) [Intulse](https://www.capterra.com/p/161865/Intulse/) [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting price $42.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/161865/Intulse/) Highest Rated [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/113540/Bitrix24/) ## FAQs about Aline Overview ### What company size and specific industries is Aline built for? Aline is designed for businesses of any size that want greater flexibility and efficiency than a traditional landline. It is suited to small businesses, mid-market companies, and enterprise organizations across industries that need a more cost-effective phone replacement. Features and Usability ### What are the key features of Aline? Aline offers unified communications and call center tools including VoIP, PBX, call routing, call queues, call recording, call monitoring, and IVR. It also includes CRM, contact management, live chat, SMS messaging, video conferencing, voicemail transcription, reporting and analytics, access controls, and third-party integrations. Integrations ### Which third-party tools and platforms does Aline integrate with? Aline integrates with 10 third-party tools and platforms, including CRM and support systems such as Pipedrive, Salesforce Sales Cloud, SugarCRM, SuiteCRM, Vtiger CRM, Zendesk Suite, Blitz, Bullhorn, EZLynx, and NowCerts. Getting Started and Support ### What training and onboarding options does Aline offer? Aline provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online options support guided instruction, webinars can cover feature overviews, while documentation and videos offer self-paced reference and walkthroughs for setup and feature review. Getting Started and Support ### What customer support options does Aline offer? Aline provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. Support is organized across self-service resources and direct contact channels, giving users several ways to get help when needed. ## Features AI summary Based on 1,873 Business Phone Systems reviews Capterra data shows that buyers of Business Phone Systems rank the following features as their top priorities: - **Mobile Access** (**50%** of reviewers rated this feature as critical) - **Voice Mail** (**48%**) - **Call Routing** (**52%**) Aline supports all three features that reviewers rate most highly: **Mobile Access**, **Voice Mail**, and **Call Routing**. Together, these capabilities give teams the flexibility to stay connected from anywhere, manage missed calls more effectively, and direct incoming calls to the right person faster, helping businesses maintain responsive communication and improve day-to-day call handling. Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Call Queues 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Online Voice Transmission 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transmit voice and other information digitally SIP Trunking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Aline 50 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Queues: Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Screening: View caller ID details such as name and number and determine how to respond by prioritizing or blocking it - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Employee Directory: Access names, contact information, and roles of employees in a centralized repository - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Online Voice Transmission: Transmit voice and other information digitally - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - SIP Trunking: Enables the connectivity to send and receive calls over the internet - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Video Call Recording: Record and playback video calls - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voicemail Transcription: Transcribe voicemail audio messages to written text that is sent over email - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.2 (5) ### Starting price Free trial not available Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ EZLynx](https://www.capterra.com/p/102928/EZLynx/)[ Blitz](https://www.capterra.com/p/104133/Blitz/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 6 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CN Chad N. CIO Transportation/Trucking/Railroad ### "The absolute worst customer support imaginabible " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 16, 2024 Pros When the phones work they are good. When they don't good luck Cons SUPPORT IS TERRIBLE. They hide the fact when they have issues, will always say the issue is on your end, then leave you to figure it out. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Stacey T. Agency Owner Insurance ### "We love Aline!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros Having access to the phone system when outside the office without having to use my personal cell phone # has been great. We never miss a call Cons I can't think of anything that I don't like about the software. It's been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Greg L. President E-Learning ### "Excellent customer service, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 \[SENSITIVE CONTENT\] have been great to work with. On the sales side, \[SENSITIVE CONTENT\] was solutions based and provided an excellent demo of the product. \[SENSITIVE CONTENT\] provides the correct level of check in service to ensure everything is working properly. I would highly recommend both the product and the organization. Pros The software itself is easy to use and I am the primary user. This system provides an excellent backup system for businesses that primarily use cell phones and/or have weaker signals in their home office. Cons Not really a con, but I don't use the mobile ap very often as I am primarily in my home office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC hugo C. Owner Insurance ### "Easy to use and setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2021 The service is excellent. Pros Low cost ease of use service that can scale as I grow my business. Cons I have not been able to find anything to hinder my ability to service my customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2021 Thanks for the review, Hugo! We appreciate hearing feedback from our customers! Karrie B. Owner Graphic Design ### "Aline is A+!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales! We highly recommend Aline Phone Systems. Pros We really appreciated the ease of use. The training was simple and the interface is very user friendly. Cons I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing! Reasons for choosing Aline Their customer service and easy interface along with the Communicator app was the perfect fit for our growing business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2020 Thanks for your review, Karrie! We love hearing feedback like this. I will relay this to the team! MP M.C. P. Agency Owner Insurance ### "Practical Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2020 Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider. Pros Very helpful in managing my daily phone usage. Cons The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2020 Thanks for your review! We appreciate hearing Aline has helped your business! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.