# Aline Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Aline Software - reviews, pricing plans, popular comparisons to other Business Phone Systems products and more. Source: https://www.capterra.com/p/210877/Aline-Phone-System --- # Aline Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Aline ## What is Aline? Aline provides you with the flexibility to work from the office, from your home, from your local coffee shop, or from anywhere you need to. Anywhere you need to be, your business is with you. With Alines mobile app, you can work wherever, whenever, without worrying about having to use your personal phone number. ## What is Aline used for? [VoIP](https://www.capterra.com/voip-software/)[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 6 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Aline?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.doubleasolutions.net&name=Aline) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Aline 4.3 (6) VS. [4.4 (132)](https://www.capterra.com/p/161865/Intulse/reviews/) Starting Price Contact vendor Starting Price $42 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (6) Ease Of Use 4.4 (132) Value For Money 4.2 (5) Value For Money 4.6 (109) Customer Service 4.3 (6) Customer Service 4.7 (122) ## Aline alternatives [4.2 (995)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars Highest Rated [4.7 (38)](https://www.capterra.com/p/149117/Business-VoIP/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Aline Overview ### What company size and specific industries is Aline built for? Aline is designed for businesses of any size that want a more flexible and cost-effective alternative to a landline. The vendor does not name specific industries, so it appears suited to general business use across sectors that need a replacement for traditional phone service. Features and Usability ### What are the key features of Aline? Aline offers call center and VoIP features including call routing, call queues, call recording, call monitoring, IVR, and voicemail transcription. It also includes CRM, contact management, chat/messaging, video conferencing, live chat, access controls/permissions, and reporting and analytics for tracking calls and team activity. Integrations ### Which third-party tools and platforms does Aline integrate with? Aline integrates with 10 third-party tools and platforms, including Salesforce Sales Cloud, Pipedrive, SugarCRM, SuiteCRM, Vtiger CRM, Bullhorn ATS & CRM, Zendesk Suite, EZLynx, NowCerts, and Blitz. These catalog integrations cover CRM, ATS, support, and insurance-focused systems. Getting Started and Support ### What training and onboarding options does Aline offer? Aline provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, documentation offers written reference material, and videos provide self-paced visual guidance. Getting Started and Support ### What customer support options does Aline offer? Aline provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Call Queues 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Call Recording 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Online Voice Transmission 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Transmit voice and other information digitally SIP Trunking 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Enables the connectivity to send and receive calls over the internet Aline 50 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Place callers on hold sorted in line based on the order of the incoming calls until the next available agent can pick up the call Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria View caller ID details such as name and number and determine how to respond by prioritizing or blocking it Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access names, contact information, and roles of employees in a centralized repository Public or private sharing of digital files such as documents, audio/video, images, and more Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Ability to chat online in real time Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Two-way actions and communication between multiple users in real time Transmit voice and other information digitally Telephone system that allows users to connect internally as well as place and receive external phone calls Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Enables the connectivity to send and receive calls over the internet Send messages via SMS Filters used to determine different types of malware threats Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Record and playback video calls Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Transcribe voicemail audio messages to written text that is sent over email Place/receive calls through voice over IP connection Get Advice We can help you find the software with the features you need. Features 4.7 (6) 4.7 Based on 6 reviews ## Pricing Value for money 4.2 (5) ### Starting price Free trial not available Value for money 4.2 (5) 4.2 Based on 5 reviews ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Bullhorn ATS & CRM](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[ SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ NowCerts](https://www.capterra.com/p/132779/NowCerts/)[ EZLynx](https://www.capterra.com/p/102928/EZLynx/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (6) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (6) 4.3 Based on 6 reviews ## User reviews Overall rating 4.3 Based on 6 reviews Filter by rating 5(5) 4(0) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent CN Chad N. CIO Transportation/Trucking/Railroad ### "The absolute worst customer support imaginabible " 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 16, 2024 Pros When the phones work they are good. When they don't good luck Cons SUPPORT IS TERRIBLE. They hide the fact when they have issues, will always say the issue is on your end, then leave you to figure it out. Switched from [AT&T Workforce Manager](https://www.capterra.com/p/161448/AT-T-Workforce-Manager/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Stacey T. Agency Owner Insurance ### "We love Aline!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros Having access to the phone system when outside the office without having to use my personal cell phone # has been great. We never miss a call Cons I can't think of anything that I don't like about the software. It's been great. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Greg L. President E-Learning ### "Excellent customer service, easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 31, 2022 \[SENSITIVE CONTENT\] have been great to work with. On the sales side, \[SENSITIVE CONTENT\] was solutions based and provided an excellent demo of the product. \[SENSITIVE CONTENT\] provides the correct level of check in service to ensure everything is working properly. I would highly recommend both the product and the organization. Pros The software itself is easy to use and I am the primary user. This system provides an excellent backup system for businesses that primarily use cell phones and/or have weaker signals in their home office. Cons Not really a con, but I don't use the mobile ap very often as I am primarily in my home office. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HC hugo c. Owner Insurance ### "Easy to use and setup" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 13, 2021 The service is excellent. Pros Low cost ease of use service that can scale as I grow my business. Cons I have not been able to find anything to hinder my ability to service my customers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2021 Thanks for the review, Hugo! We appreciate hearing feedback from our customers! Karrie B. Owner Graphic Design ### "Aline is A+!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 5, 2020 We switched to Aline Phone Systems over a year ago and could not be happier. The service is top notch for several reasons. First, the customer service is fast, friendly and efficient. Any technical questions we have are answered quickly! Secondly, the interface is way easier than the competitors. We were up and running in no time. Thirdly, the Communicator app saved our business during lock down. It allowed us to run our business remotely and transition smoothly without any interruption to our sales! We highly recommend Aline Phone Systems. Pros We really appreciated the ease of use. The training was simple and the interface is very user friendly. Cons I am not super tech savvy, so set up was a little tricky, but thankfully the tech support was amazing! Reasons for choosing Aline Their customer service and easy interface along with the Communicator app was the perfect fit for our growing business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 6, 2020 Thanks for your review, Karrie! We love hearing feedback like this. I will relay this to the team! MP M.C. P. Agency Owner Insurance ### "Practical Usage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2020 Customer service is super. Phone is very reliable with no problem with the systems, but sometimes the internet signal breaks up the call, but that is on my internet service provider. Pros Very helpful in managing my daily phone usage. Cons The stand alone directory in the desktop phone, however merging it with my outlook has been the perfect match. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 23, 2020 Thanks for your review! We appreciate hearing Aline has helped your business! ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.