# PrintSmith Vision Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PrintSmith Vision the right Print Management solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210917/EFI-PrintSmith-Vision/reviews --- PrintSmith Vision 4 (214) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of PrintSmith Vision Ease of use 3.7 Customer Service 3.8 ## Pros and Cons in Reviews SE Steven E PresidentPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “The built in accounting in Printsmith allows us to easily track profit and jobs won or lost, allowing us to print out comprehensive weekly and monthly close-outs that make the work for our Accounting Firm go off without a hitch.“ November 11, 2024 SS Shoshannah S Production managerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “Also when processing a credit card we would leave the invoice # in that bar so once processed we could click search and go right to the invoice to both verify and print a receipt (PSV won't connect to my printer for some reason for receipts).“ November 12, 2024 RA René Antonio A ManagerGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “Most importantly, it allows the end-user to place orders online via DSF, which makes the whole data entry process easy to oversee and maintain.“ December 9, 2024 MO MaryBeth O Operations ManagerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “It's a fairly buggy system to the point where we will have to make workarounds or a different process other than what is recommended to get the results we are needing.“ November 11, 2024 JP Jennifer P Portal AdministratorPrinting, 11 - 50 employeesUsed the software for: 1-2 years. “PrintSmith Vision is very easy to learn compared to other MIS systems, perfect for small to medium print shops who want a software that can manage their production workflow without adding too much complication.“ August 25, 2025 SS Shoshannah S Production managerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “Also issues connecting to Ship Express and losing printer specifications.“ November 12, 2024 MO MaryBeth O Operations ManagerPrinting, 2 - 10 employeesUsed the software for: More than 2 years. “The ability to make templates and copy from the account history is helpful in keeping consistency across jobs as well.“ November 11, 2024 DP Donald P PresidentPrinting, 2 - 10 employeesUsed the software for: 1-2 years. “I don't mind paying for the monthly fee for the version in the cloud but I resent having to pay to upgrade it. “ December 9, 2024 ## Showing most helpful reviews Showing 1-25 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charle S. Contributing Writer Graphic Design Used the software for: 2+ years ### "An innovative and modern software system for any print company." February 6, 2023 5.0 Print Smith is what I started off with when I started my job. Print Smith Vision is the evolution of this order management system that continues to innovate and surprise its users. I would recommend this program to anyone running a printing or marketing management business. Pros What I liked most about this software was all the new features in it. The amount of details and flexibility for each line item and job helps us push for more customers. Cons My only complaint about this software is it does occasionally get weird glitches. These glitches take away paper stock we have and we have to wait on an IT tech to work on it. Review Source RAA René Antonio A. Manager Government Administration Used the software for: 2+ years ### "PrintSmith Vision Review" December 9, 2024 5.0 We have been using PrintSmith since the beginning of time, so we have seen a lot of changes over the years. We are very pleased with how the application has developed into a robust application that is now able to interact with DSF. Pros Once it is fully set up, it is an easy-to-use application. Most importantly, it allows the end-user to place orders online via DSF, which makes the whole data entry process easy to oversee and maintain. Cons Some options are locked such as when searching Web Orders, the search option cannot be customized so instead of 'Invoice' as default, to change 'Web Order' Alternatives considered [Firespring](https://www.capterra.com/p/145050/Firespring-Website-Solution/) Reason for choosing PrintSmith Vision Yes, we use to print and track orders manually, using spreadsheets. Review Source JJ James J. General Manager Printing Used the software for: 2+ years ### "Solid product with great potential but still falls short. " December 9, 2024 3.0 We've been PS users since 2004. Each time new owners purchase the suite of products, development accellerates for a time, then resources are reallocated elswhere and updates and fixes come more slowly. This can be very frustrating, however it's fairly common in the software world of today. Pros Of the MIS systems available, this is the most cost effective solution. Some support representatives such as \[sensitive content hidden\] are fantastic. PS is a solid base product with long development history. Cons The development team, while good, is smaller so changes, bug fixes and enhancements take a long time. Third party solutions are needed to provide features that should be provided natively. Needs cost effective web-to-print option, better native CRM features, and better billing integration. Alternatives considered [Printers Plan](https://www.capterra.com/p/92567/Printers-Plan/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PrintSmith Vision Printsmith was the most cost effective option. Review Source MO MaryBeth O. Operations Manager Printing Used the software for: 2+ years ### "Commercial Printer Approved; Easy Interface and New Feature Rollouts Often" November 11, 2024 4.0 I have looked into other similar applications that are competitive to PrintSmith, but nothing has been able to compare to the depth of detail and usability that PrintSmith has. Despite the bugs (which are inevitable in any software), this is a great system that makes our day to day very streamlined. Pros The interface is relatively straightforward to use, making it train someone on. The ability to make templates and copy from the account history is helpful in keeping consistency across jobs as well. In the last few years, the developers have really taken on a lot of feature requests from users and are making significant updates that we have been asking for to make our workflow easier. Cons It's a fairly buggy system to the point where we will have to make workarounds or a different process other than what is recommended to get the results we are needing. Support is helpful and fairly quick to respond, but sometimes the problems are hard to diagnose since there are so many ways to use the program (bug vs. user error distinction). Alternatives considered [DocketManager](https://www.capterra.com/p/145492/DocketManager/) Reason for choosing PrintSmith Vision This was a nice software but it relied heavily on integrating more systems that we currently use to make it worth the while for us. PrintSmith has the ability to add additional software integrations but functions just fine without them. Review Source KG Kyle G. owner Printing Used the software for: 2+ years ### "The Printsmith Legacy" December 9, 2024 4.0 Have used Printsmith since the late 80's. It's a valuable tool even as we use it being a small print shop. Pros Comprehensive software for printers specifically with the ability to be used in many ways. Cons Highly complicated but it has to be in order to conform to so many different companies that work in so many different ways. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing PrintSmith Vision Like many of the things we use we end up paying for the more powerful tool even if we aren't using all that we are paying for. Review Source MC Melody C. ACCOUNTING MANAGER Printing Used the software for: 2+ years ### "PrintSmith accounting standpoint" December 10, 2024 3.0 On the accounting standpoint, it is usable. On the estimating standpoint, it is outstanding. On the reporting aspect, the tools could be better for finding facts and figures. On the purchase orders, more space could be used or realigned if needed. Pros Various menus and numerous options for estimating when printing any type of products. Cons Not enough options for reports or options to change up what you need. Switched from [Printers Plan](https://www.capterra.com/p/92567/Printers-Plan/) Full service product that can manage our needs for quality products. Review Source SM Stephen M. Managing Partner Printing Used the software for: 2+ years ### "PSV is the only software we would use for our size business" November 25, 2024 5.0 PSV has been a solid piece of business software that is cost effective and is up for us 99.9% of the time. Pros Great software - excellent support - have using PS for 20 + years - glad it is self hosting. Have the cloud option but will never use it. Cons Does not have a report writer built in. I am able to use the i-net report writer as well as write sql statements to retrieve the data I need; however, a more intuitive simplified report writer would be nice. Alternatives considered [Printers Plan](https://www.capterra.com/p/92567/Printers-Plan/) Reason for choosing PrintSmith Vision More robust - Felt it was a better product supported by a larger company Review Source JP Jennifer P. Portal Administrator Printing Used the software for: 1-2 years ### "Easy to Use Dashboard " August 25, 2025 5.0 PrintSmith Vision is very easy to learn compared to other MIS systems, perfect for small to medium print shops who want a software that can manage their production workflow without adding too much complication. Pros PrintSmith Vision has a clean user interface which is easy to navigate and personalize. It has all the essential elements expected of an MIS system without the clutter. Cons It is not built for easy for third party integration. The reporting features in PrintSmith also leaves a lot to be desired. Review Source AH Andrea H. Customer Care Specialist Printing Used the software for: 1-2 years ### "Easy for Beginners" November 25, 2024 5.0 From start to finish, working with PrintSmith is easy to learn and pick-up on. As someone who was new to the printing industry, I had a lot to learn but PrintSmith made it a lot easier and brought the learning curve down. Pros The software is very easy to learn for someone with no industry experience. Cons Some things don't quite work all the time or as intended. Review Source DP Doug P. President Printing Used the software for: 2+ years ### "Doug Purssglove" December 9, 2024 5.0 My over all experience is 9 out 10 good. We have used it in our business since 2000 and have watched many positive changes. Pros The ability to look up account history The ability to upload my paper suppliers price list The templates are great. Cons I wish you were forced to enter the Invoice Title to include all items on an invoice, rather than it auto inserting the 1st item. I wish that you could link A/R with Quick Books online at no extra cost. The reports seem to be very complicated. I wish there was a more cost efficent solution for online orders. Review Source RR Rocio R. Lic. en Contaduria Publica Printing Used the software for: 2+ years ### "PrintSmith" November 12, 2024 5.0 Excellent, It is versatile and saves resources. I can quickly resolve the requirements of my internal and external clients. Pros Good day What I like the most is the versatility of the program, it allows you to have an integrated control center to monitor the movement of the company, and make decisions today. Greetings Cons I can't export the reports to excel, Sometimes I have to make detailed reports and being able to export to Excel would help me a lot. Review Source SE Sara E. General Manager Printing Used the software for: 2+ years ### "All-around Best Print Software" December 9, 2024 5.0 It is a very reliable software than makes running a print shop easier. The customer account management and account ring reports are the best features. Pros The ability to quickly create estimates, review order history and create helpful reports makes things run very smoothly. Cons Updating costing can be complicated/daunting. Review Source AR Altai R. Bookkeeping Printing Used the software for: 2+ years ### "Bookkeeping" November 25, 2024 5.0 more than 20 years using it. My handbook everyday. Pros Very simple and easy to use it. never have trouble with print smith. Cons estimating invoicing and accounting. Tracking all estimate and invoice also account history. Review Source DP Donald P. President Printing Used the software for: 1-2 years ### "Unhappy with visions" December 9, 2024 3.0 unhappy. It is much harder to use than when it was designed for the mac. Lack of shortcuts Pros emailing to customers. The look of the invoices Cons Harder to use than the original one that I purchased. Hard to find things. I don't mind paying for the monthly fee for the version in the cloud but I resent having to pay to upgrade it. All the other companies do not charge for that. Review Source OM Oliver M. IT Manager Printing Used the software for: 2+ years ### "PSV - A Great Experience!" November 26, 2024 5.0 Great experience, professional interactions. Pros Consistency and simplistic support system. Cons That self hosted PrintSmith Vision servers are not yet supported on latest Mac OSX! Review Source AD Amy D. Sales and Design Printing Used the software for: 1-2 years ### "Solid for traditional print shops" December 9, 2024 4.0 Pros Great UI. Easy to navigate for all departments. Cons Building custom forms such as invoices is antiquated and cumbersome on Crystal Reports. Review Source SR Saim R. Operations manager Printing Used the software for: Less than 6 months ### "PrintSmith review" November 25, 2024 5.0 Very good system overall. Makes your job very easy Pros The ease of access, and easy to navigate around Cons asks us to save and confirm each step. Should be auto save Review Source VR Verified Reviewer President Printing Used the software for: 2+ years ### "I wish there was more..." May 5, 2024 2.0 We are moving to another MIS system after over 14 years with EFI PrintSmith and EPS PrintSmith Vision. Pros user-friendly interface, ease of navigation, modular pricing, and knowledgeable sales. Cons Support availability and response time, even for P1 priority (System down) requests. There is no 24-hour Support or support during major updates over the weekend. Limited credit card processor integration. USD-based billing, price and service. Review Source MH Michael H. Design Lead and Center Manager Printing Used the software for: 2+ years ### "A tour-de-force of inconsistencies and limitations." October 29, 2020 2.0 Frustration and annoyance. You can make PrintSmith work, but it's far harder than it should be. We're locked in (both by corporate requirement and by a PrintSmith job history going back to 1994) but we would absolutely use something else if we realistically could. Pros It's faster than PrintSmith Vision Legacy (the Flash-based one, not Classic). Cons Operational security is terrible. Vision requires a connected browser with Flash and Javascript active. In 2020! Also, since all print output is generated as PDFs loaded in the browser window they can be reopened across sessions from history. Not good! Search is weirdly inconsistent. Sometimes you have to use special characters like % to search for partial matches, sometimes not, etc. Controls are inconsistent. Some dialogs are worded that clicking "Yes" is destructive, while in others "No" is. Columns in lists jump around when you change views and cannot be accurately resized. Why are some buttons round, some oval, and some rounded squares? Why are some controls buttons, others fly-out menus, and still others completely hidden unless you mouse over them? There doesn't seem to be a consistent reasoning behind these decisions. Many, many features that existed in PrintSmith Classic are non-existent or severely limited; likely all due to making this a web app instead of standalone client software. For instance: still no key-command equivalents for much of anything. Still no "Open previous document" command. Still cannot copy jobs from one pending document to another pending document in any way. It's extremely difficult to edit the templates for invoices, estimates, statements, etc. and requires different software (and training!) to do. It wasn't real easy to do in Classic, but it was better than this. I never thought I'd pine for the days of PrintSmith 6 on MacOS 9... Reason for choosing PrintSmith Vision We're not given the choice. Review Source CC Cathy C. Manager, Print Svc Non-Profit Organization Management Used the software for: Less than 6 months ### "Can't wait to use all it's features" November 5, 2020 5.0 EFI is always awesome and on their game. If you need support from a group of people, you have the best with EFI. Even over other products, other companies, EFI is at the top with support. They know their job, too. Rarely do you spend hours or days on the phone with them. They fix you up right away. Pros We didn't lose our history, we are still supported by EFI, it still has the same functions just located somewhere else. I really Like that EFI for the first time in 20 years put a space between Fast and Track. And spelled both words correctly. It's about time. And easier to find when doing an internet search. Cons I don't mind the buttons, but definitely don't like: Looking all over God's country to find what had been easier to locate with drop down windows. DISLIKE the confirm my change to bindery addition (everyone of them, every time), then confirm it again on returning to job window on the second tab, confirm the change or no change to account information on the first tab, then going to third tab to save it. Were there real printers who are busy folks, test trial this version? DISLIKE the whole account history; don't like having to go to account history to add temporary contact in a new job ticket. When it was right there before. FT is a 4-wheel road to finding functions while driving a Euro car. I do take responsibility that I haven't used it long at all. As a rule, I don't ever have problems to figuring and finding what I need in any new software. I'll take the ease of adaptability of the Classic version any day over scouting what I need, and having far too many buttons/tabs to select to do a simple ticket. Loses all the ease. The stock selection is just a whole different deal. I personally have lots of work waiting on me. don't mean to beat it down, but the Classic only needed some mods, not a whole revamp. Color is nice FT. Review Source AF Annette F. President Printing Used the software for: 2+ years ### "overall good product but hopefully fine-tuning revisions will continue" October 29, 2020 4.0 Vision is very different from old Print Smith Classic -- mostly for the better but still wish some Classic functions could have been maintained. Feels like more input is needed from actual printshop users to make functionality better streamlined -- Vision is a powerful tool with a lot of potential, but still needs tweaking. Pros Transfer of data from Classic to Vision went smoothly; overall user friendly design; allows for broad range of digital & offset print functions; tech support is helpful Cons lags if your internet connection is not stellar; forms & reports are difficult to create & standard forms are not designed optimally; having to switch to Legacy for some functions is slow & frustrating; still finding glitches which makes me question integrity of the estimates I'm producing, especially if pulling from previously filed jobs; stock definitions are not easily maintained Reason for choosing PrintSmith Vision My initial experience with Vision (was set up & told to use Legacy at first) was so poor that had my data not already been in Print Smith Classic, I would have switched to a different vendor immediately. Review Source AS Amy S. Graphic Designer/Customer Service Rep Printing Used the software for: 2+ years ### "Vision and Digital Storefront" October 29, 2020 5.0 EFIs team is amazing to work with. They are very responsive and knowledgeable with the products that they sell. One on one training is well worth the cost and they help you customize the product to your needs. Pros Vision is a great software and very versatile when it comes to estimating a project. It allows you to not only estimate a project but take it into production and then bill out at the end. It also has a good integration with Digital Storefront allowing easy access for clients to place orders. Cons Vision can be challenging to learn if you do not have a printing background, so that is very help when it comes to operating the software. Also the integration with Digital Storefront is very time consuming and not as easy as expected. Reason for choosing PrintSmith Vision PrintSmith has been around a long time and it has stood the test of time. There maybe cheaper products out there, but you get what you pay for. The EFI staff is very helpful as well with their products. Review Source DR Danielle R. Owner Printing Used the software for: 2+ years ### "Terrible Customer Service and upgrades are still a work in progress" October 29, 2020 3.0 Overall, we would appreciate a better response on the customer service side and be able to talk to someone that can help us migrate as well as figure out these issues with the new system. Pros The new Fast Track puts things in front of you for easy access. Cons Inconvenient to go from Legacy to Fast Track to access items not available in the new system yet. Customer service is lacking - requests to have someone call is answered with instructions on how to do it yourself and our request is immediately closed out. We finally had someone call us from overseas (India) and he was unable to get us operational on a new computer. At square one again as far as moving Printsmith to another computer. Reports are not as user friendly in the new Fast Track side. Can't easily retrieve Daily Sales and Monthly Sales as we were able to in the Legacy side. Would like a feature to turn off seeing every part in Work in Progress, to name a few. Review Source rM ron M. Owner Printing Used the software for: 2+ years ### "Vision without goals equals no direction. " October 29, 2020 4.0 Excellent support services. Thank you! Pros The users ability to make unique changes that complement a specific application. I can customize features that are unique to the way we do business. Such as, turning products on that we use and eliminating the viewable items that we do not use. Cons We need to have merchant services more streamlined into the software to support the new way our customers pay. We now deliver all of our products but the person who needs to pay the invoice is not available upon delivery. Thus, an emailed invoice with an integrated secure online pay is necessary. I also want to send a paid invoice with the words PAID on it. Customers want to see a receipt of payment but the invoice by itself does not show that it has been paid. Yes, a statement works but our clients just need a paid invoice receipt. Reason for choosing PrintSmith Vision Features and Support Review Source SS Scott S. PrePress Manager/IT Printing Used the software for: 2+ years ### "PrintSmith Vision" October 15, 2021 5.0 Overall I would say my overall experience with PrintSmith Vision is a positive one. I feel once a person gets into it and starts using it. The software does what is expected of it. Pros I feel PrintSmith Vision is probably one of the best estimating software for the printing industry. The real beauty of it is that you can truly break down your costs and see if you are making money on any job. It breaks it down to a monthly summary in all departments so that you can see how much each department made that month. Helps you identify your weaknesses and strengths. Cons PrintSmith Vision does have a few things I would love to change to make it better for the users. For most of the stuff I would like to see fixed I can contact the support and request changes. Review Source