# Page 4 | PrintSmith Vision Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is PrintSmith Vision the right Print Management solution for you? Explore 214 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/reviews --- PrintSmith Vision 4 (214) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of PrintSmith Vision ## Showing most helpful reviews Showing 76-100 of 214 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JZ Jamen Z. Technology Manager Printing Used the software for: 2+ years ### "Great not perfect" October 29, 2020 4.0 Overall, I believe PrintSmith Vision is a great product. I have used it since 2006 and have seen the improvements and care the tech team has, they are great! Pros The software is usually pretty simple to use. Most things are where you expect them, and as an admin I love the ability to customize and alter how the program estimates and processes some data. Cons Some functions are limited and or not there. When you click "notify the customer" all it does is pull up the contact card of customer. The function should include a email notification option, the software already does the same with estimates and invoices, shouldn't be to difficult to add. Also add multiple email account options, so invoices can come from "invoices@whatever.com" and estimates from estimates@whatever.com", notifications from.... so on...you get my point. Review Source TP TASOS P. Managing Director Graphic Design Used the software for: 2+ years ### "GOING BACKWARDS" May 19, 2021 1.0 Seems to me very unfair, to have to pay monthly fees for a product much worse that you had before free. Pros PrintSmith Legacy used to be the king of Graphic art software. I used it all day since 2007 we bought it, and I connected all our work with it. With no support at all in Greece, it was so easy to learn that I learned it by my shelf and teached my employees on it. Cons Turning from Legacy to Vision, everything changed. It's not only the interface that changed totally. It is that things you did before easily, now you do it (and not all of them) with a lot of steps, spending much time. Not to mention that does not understand any more foreign languages (special characters). And you have to answer all the time silly questions (Yes - No etc.) Generally, this cloud thing is now suitable for PrintSmith Review Source EO Emily O. Co-owned Printing Used the software for: 2+ years ### "Legacy was earlier to use. " November 5, 2020 4.0 There are way too many features to I can’t find in Vision. It’s hard to find the features I don’t use very often. It’s easy to find the ones I use daily because they are on the “home” screen. Pros It is easy to move around in. It’s color coded. Cons I don’t know where any of the administrators features are; how to unlock records, how to do journal entry without locking a client, how to manage and change passwords and users. Basically all the features that where very easy to find in the Legacy Print Smith. It’s also way to “touchy”, I end up accidentally pressing a bottom when moving the mouse over it. Reason for choosing PrintSmith Vision The previous owner was using PrintSmith Legacy, we switched to Vision because we were told that Legacy would be fazed out and Vision would replace it. I wish Legacy would still be accessible. Review Source NA Neva A. Customer Service Printing Used the software for: 2+ years ### "Printsmith has faults" October 29, 2020 4.0 Going from last version of Legacy to Fast-Track was way, way difficult. But finally figured it out. Just have some issues on things I would prefer to have to make things easier. Pros Easy log-in, creating a new estimate and converting is great. Cons Sessions expire in a short period of time. Common Adjustment seems to show up now and can't get rid of it (no one ever uses this feature). Can't open 2 different jobs at the same time and copy charges from one job charge onto the other job ticket. Won't let me into Estimate History. Opening last invoice after closing, does not exist anymore. Printing a job invoice, should look more like a printer symbol (it's deceiving). Time Stamp in notes, should be at beginning of all notes (not at end only). In LOCATION section, should have Deliver, Outside Services & Hold. Review Source RB ROBERT B. Managing Member Printing Used the software for: 2+ years ### "Vision Assessement" November 12, 2020 4.0 Moving from Legacy to Vision created challenges, but overall Vision is a better product, and once all the bugs are eliminated, it will be excellent. Pros We transitioned from Legacy. It was difficult, but the changes made it easier to move around in each component of Vision. Entering invoices is easier, leaving notes and attached digital docs is very useful. Dashboard. Cons Many quirks in this release. Screen columns do not move smoothly. Charges from old invoices from Legacy do not import well and cannot be deleted. We lost ability to add delivery notes after an invoice is posted. Shifting an SQL database and language makes creating simple reports near impossible. Auto log off time is far too short, let administrators shut that feature off. Some log dates are in EU format. Review Source KM Kevin M. VP Operations Printing Used the software for: 2+ years ### "Vision is getting better with every new release" November 5, 2020 4.0 We converted from Classic. It was an easy transition. The system does what it is suppose to do. Keeps track of orders and makes invoices. Pros Low cost compared to other software and does about the same thing. It is getting better all the time. They have released updates every few months that have improved the functionally and the User Experience. The system has all the same functions as all the other ones at a much lower price. Pricing system is pretty good. Cons Reporting is terrible. No easy way to put in sign pricing. I wish it had a direct connection to Quickbooks, including all the customer information and sales information. Reason for choosing PrintSmith Vision Pricing was key. We already knew how to use the classic version, so not a lot of training to figure it out. Review Source BB Bill B. General Manager Printing Used the software for: 2+ years ### "PrintSmith Vision - Able Printing - bill@ableprinting.com" October 29, 2020 4.0 Overall this is a very good software for small to medium size shops to be able to quickly estimate, and put in a order for you company. Pros This software is fairly easy to set up and use for someone with a good estimating / printing background. Also very good to show other workers how to use. Cons Problems I have found that are an annoyance are the job description box is to small to put in an full accurate description. The box allows for multiple lines but you can only see two lines on screen which is fine for descriptions that are one run on on sentience but if you stack the items of the description they get lost above the 2nd line. Also I have not found an easy way to update the stock price when an old price goes up. This used to be in the old Legacy Version. Review Source BP Bruce P. BDM Printing Used the software for: 2+ years ### "PrintSmith Vision" October 29, 2020 4.0 We run a hub-and-spoke print organisation and the ability of multiple sites to enter jobs and tickets being used to remotely produce work is the heart of our business. Not sure how we would do it without PrintSmith. Pros Easy job building with automatic volume pricing is by far the key to the software's success. A meaningful and easy to follow job ticket is the second most powerful tool. The logging of pending estimates and easy conversion to invoice/job is the third. Cons There is far too much button clicking "Confirm, Save, Confirm, Save" The WIP shows only in client alphabetical listing, does not remember the order desired (eg date due). The NOTES section adds two blank lines every time it is confirmed. A delivery docket is treated as a form of invoice - it is not. Review Source MT Michael T. President Printing Used the software for: 2+ years ### "Great Software, Great People!" November 5, 2020 5.0 Overall, from Printsmith Classic through migration to Vision, we have had an excellent experience. I especially appreciate the excellent and knowledgeable employees who never hesitation to assist me when I run into the odd technical issue. What a great team! Pros My company has been an EFI Printsmith customer for many years. I find Printsmith Vision to be set up perfectly for my commercial printing operations. Cons Due to my location in the US territories, we have extremely unreliable internet. Because of this, I've never liked the web based nature of the program. However, if I were anywhere but here with reliable internet, I wouldn't care about this. Reason for choosing PrintSmith Vision We were familar with EFI Fiery products and wanted to use something that was adaptable to those systems. Review Source RF Rick F. General Manager Printing Used the software for: 2+ years ### "HTML" November 18, 2020 2.0 Being a long time customer I feel like I am on my own to figure out these changes from Flash to HTML with little support from EFI. Quite frankly want to look for another product from a different vendor but too busy trying to figure this software out and trying to keep my business afloat. As if 2020 with the challenges of the election and COVID weren't enough these Printsmith changes are the icing on the cake. I understand why this needed to be done but the roll out has been painful. Pros Work in progress report, being able to change job location in pending document screen, being able to print delivery tickets and other functions from pending document screen. Cons record locks, multiple clicks to confirm and save to make changes, not being able to find delivery ticket history, too many to list Review Source KC Karen C. Print Coordinator Higher Education Used the software for: 1-2 years ### "Vision is harder to use than the original Printsmith" November 5, 2020 3.0 I feel that we were mislead about the price to switch to your hosting services and the new product. Why are we charged a fee for maintenance you are hosting the product that should include maintenance and service. Pros This is not easy to use it now takes one more keystroke for almost everything you do compared to original PrintSmith. Trying to find help in the user guide is ??? I do not like the new version. But did not want to lose the account history. Cons Having to click confirm then go into invoice summary and click save. Waste of time. Also If you put the dollar amount in at the beginning and change it at invoicing time, it creates and "adjustment" that changes the amount going into your sales column. What is the purpose of that. The price changed for some reason it is not an adjustment with a separate line item. Reason for choosing PrintSmith Vision I did not want to lose my account history. Review Source TM Tyler M. Co-Owner Printing Used the software for: 1-2 years ### "Printsmith" November 5, 2020 5.0 Printsmith is a big improvement over the MIS software that we were using prior (WebCRD by Rochester). The algorithms used for generating pricing were close to what we were using prior, so setting up the software in a manner that kept pricing consistency was easier than we thought it would be. Pros Stability is good, as is the overall functionality. Cons Updates should be automatic, or at least more intuitive to implement. We've found some glitches in the algorithms that price out wide format products, but that may have been fixed in a newer update. Alternatives considered [DocketManager](https://www.capterra.com/p/145492/DocketManager/) Reason for choosing PrintSmith Vision We wanted a software that we could run locally (not on the cloud) and on a Windows based machine. Price was also a big factor. Review Source CT Catherine T. Controller Printing Used the software for: Less than 6 months ### "Tech Support outsourced" October 29, 2020 4.0 Overall our experience has been good, but they are only as good as our last issue and this issue was/is a biggie. Pros If you have worked on Classic you will find Vision more intuitive. Due to Covid I was only in the office a few hours a week when this was implement and no one really had the time to teach me how to use it. With in a few minutes I was able to figure out and do my job as needed. Report option much easier to use and updated functions are great. Cons There are things that have not yet been fixed in Vision, so I have to go into Classic and apply things. Tech support has been outsourced and it is horrible! You can call the EFI help number and they want you to leave a message and they will enter a ticket for you. I have not been able to talk to a real person by calling a number. They have to call you. We are having an issue with Closing out (which we do nightly) and the support we received for the first 5 days was almost non existent. They told us to fix a problem and we would be able to close out, but that was not the case..was no the problem and they did not response when we report this. I had to call sales and tell them what was going on to level up our issue, needless to say we have gone 14 days without a close out and they can not fix our register tape. They say they can fix the report, but my confidence is not high. Review Source JM Janell M. Print and Mail Service Coordinator Printing Used the software for: 1-2 years ### "General User's View" October 29, 2020 5.0 I am still learning the system, but over all I have been able to use it most of the day without having to go back to the earlier model. I like when you can go into Job Comments put in were the job is at any given time. Example "Job done waiting for pick up" / "Job in bindery area" / "Waiting for second part of job". With this option, other worker can see what has been done and if it is ready to be picked up or even mailed. Pros I like the pending selection it allows you to select 1 or more invoices at the same time. Get allows you to either print or posted the invoices. The service technician's are smart, knowable, and helpful even when you ask the same question more than one time. Cons Some times an invoice will get locked by another user, when this happens I have to go into the old system to unlock it by going to Help to Session Utilities. I have not been able to find out how to do it in Print Vison Review Source MD Michelle D. Executive Assistant Printing Used the software for: 2+ years ### "The new Vision Fastrack is not easy to navigate" October 29, 2020 3.0 The Legacy Vision is pretty user friend as it was very similar to the previous version but this Fast Track is going to be very complicated for me in the back office as well as extremely difficult for our Customer Service Reps who need to have ease of use for those customers who walk in and need an invoice/estimate or POS fast. I am hoping that the new update will make this easier on all that utilize this all day everyday. Pros The original PrintSmith Vision (Legacy) was very easy to use and navigate. When there was an issue it was generally a very quick fix. Cons It can be glitchy at times, close down unexpectedly, run VERY slow. The new Fast Track Vision is quite complicated as it is so vastly different from the Legacy version. Review Source AB Andrew B. President Printing Used the software for: 2+ years ### "Terrible Flash termination planning" October 29, 2020 1.0 Very poor. The software transition to HTML has been terrible. The fact that FastTrack is not fully functional in 4.7 and that there will not be a 4.8 to address many of the existing issues before the rollout of 5.0 is inexcusable. Delviery slips, and many other functions, do not exist in 4.7 and so once 5.0 is loaded there is no going back. This was terrible planning and execution for a deadline that Adobe set years ago. Pros Low cost and Sir Speedy (former franchise) compliance. Cons Wide Format pricing, the need to straddle both the flash and the HTML versions, length of time for support, lack of additional features and functions. Evey update for the last few years has been fixes for the HTML version only. Review Source Jon H. Computer Consultant Computer & Network Security Used the software for: 2+ years ### "Works great for an ERP" November 5, 2020 5.0 It works well with creating POs and customer data and makes workflow pretty good Pros Easy to setup on a server or machine and share out to other systems Cons Great software to use for customer data, easy to setup and backup Reason for choosing PrintSmith Vision Just had the items we needed Review Source AO Allen O. Assistant Director Printing Det. Printing Used the software for: 2+ years ### "PrintSmith is a valuable tool for the printing industry, it has its learning curve though." November 13, 2020 4.0 My overall review of the Vision is still not great yet, to me it was easier to navigate on the Classic version. Pros It streamlines many functions that is needed in the printing/copying operation whether its commercial or inplant educational. Cons The disapointing part of the Vision program is that there are still many flaws or functions that have not been finalized yet. I would still like to have the option of going back and forth to the Classic version. Reason for choosing PrintSmith Vision We chose Printsmith many years ago because I was trained on it back in the late 90's and liked it. I even went to to the training Center in Tucson Arizona. Review Source NW Neal W. Production Specialist Printing Used the software for: 2+ years ### "I like PSV Fast Track" November 5, 2020 4.0 When I started in my current position we were using PrintSmith Classic and it was not user friendly AT ALL. Since upgrading to Fast Track things are much smoother and user friendly. Its easier to create templates and get a general overview of my workload and to add job notes and memo's to my coworkers. Pros I like the Fast Track drop down windows and the ease of changing locations and dates on jobs. Especially when integrated with PrintSpeak and doing bulk actions. Cons The part of PSV that I like least is that its slow due to being web-based. Also, the constant confirming and saving is redundant.. Need to reduce the amount of clicks needed to perform basic functions. Review Source JV Jesse V. Creative Director Printing Used the software for: 2+ years ### "PrintSmith" October 29, 2020 3.0 PrintSmith is the backbone of our estimating and we are tied to using to keep our business operating. Fortunately the latest updates have made parts of estimating easier and overall I am please with the direction it's heading. Pros It's gotten easier to use over the years, I like the browser based functionality and that we can access it from outside the office. Cons Don't like the reporting features or the secondary software needed to write reports. I think it should have better integration with other web products that is not expensive to implement. I don't like how much time there is between updates or the back up procedure. Review Source CW Carol W. Management Printing Used the software for: 2+ years ### "Review of PrintSmith" November 15, 2020 3.0 It is better than it was but still does not have the ease and options as the old Print Leader. Pros It is easier to select your items. It looks better and easier to make selections. Cons The fonts need to be different sizes when you print out your job tickets and Invoices. All the fonts are the same, ticket numbers, special instructions should have different size options and font options to make certain items easily seen. Other items we are still checking, Wide format pricing, across the board price increase, this was not user friendly in the old version, we are hoping it will be in this version. Review Source JB Jesse B. Senior Business Systems Analyst Information Technology and Services Used the software for: 2+ years ### "Works well for what it is" October 29, 2020 4.0 Pros Ticketing and jobs have a good flow. It's easy to get work going as requests come in, and it's a good way to monitor where each job is in each stage. Cons Communication with DSF is problematic. When creating new jobs from the online portal, we have to have manual touches to fix problems with each ticket. Alternatives considered [ePS Pace](https://www.capterra.com/p/99207/ePs-Pace/) Reason for choosing PrintSmith Vision It was the cheaper option and fit with our smaller press. Review Source JS Janice S. Communication Representative Utilities Used the software for: 2+ years ### "My 2 Cents" October 29, 2020 5.0 I enjoy estimating with PrintSmith and how they work with you on challenges. Pros I like the layouts, ease of use to duplicate orders and report functions. Cons I would like to be able to print a delivery ticket after the month end has closed, able to pull up past estimate or jobs without the client's name. Reason for choosing PrintSmith Vision Due to Fiery software integration. Switched from [Avanti](https://www.capterra.com/p/199859/Avanti/) Due to Fiery software integration. Review Source DR Deidre R. Graphic Design Printing Used the software for: 2+ years ### "Printsmith Review" November 5, 2020 5.0 When I contacted EFI customer service they got back to me immediately and helped us with installing all the updates that we were so far behind on. We are just really getting into it. Pros I mainly look to make sure customer service has gotten the right price in there before I order something or to make sure art charges are correct. I do a little pricing and so far it has been fairly easy to use since we transitioned to the newest Printsmith. Cons So far it feels like everything I need is there but I don't use it as often as customer service done. I have been able to find everything I needed. Review Source SS Stephanie S. MIS Administrator Printing Used the software for: 2+ years ### "Long time PrintSmith User" October 30, 2020 4.0 Customer support has always been top notch. Pros We adopted PrintSmith Vision when it was first PrintSmith Classic, an affordable solution for a growing business. As Vision has evolved we have embraced the enhancements. Vision has truly helped us understand our true costs and is a reliable tool to return consistent pricing during the estimating process. Cons The re-write of the software from flash to html has been painstaking. With a hard deadline looming in the very near future and the entire program not yet operating in html5 is incredibly nerve wracking. Review Source