# Innate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Innate Software - reviews, pricing plans, popular comparisons to other Electronic Medical Records products and more. Source: https://www.capterra.com/p/210920/Innate-EHR --- # Innate Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Innate ## What is Innate? Innate EHR is an electronic health record and practice management software. The cloud-based software streamlines clinical documentation, scheduling, billing, and payments for healthcare practices. Innate EHR provides an intuitive interface to manage multiple patient records, documentation, scheduling, billing, and payments from one dashboard. The software is powered by Microsoft Azure and offers digital intake forms, insurance claims management, accounting integration, and monthly subscription plans starting at $199 per month. Innate EHR can be installed on Windows 10 devices. ## What is Innate used for? [Electronic Medical Records](https://www.capterra.com/electronic-medical-records-software/) Top alternative Featured Overall rating Based on 31 user reviews Reviews sentiment Positive 97% Neutral 0% Negative 3% Starting price $49 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Innate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.helloinnate.com&name=Innate) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Innate 4.7 (31) VS. [4.3 (708)](https://www.capterra.com/p/136876/Pediatric-Therapy-EMR/reviews/) Starting Price $49 Flat Rate, Per Month Starting Price $49 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (31) Ease Of Use 4.5 (708) Value For Money 4.6 (31) Value For Money 4.2 (578) Customer Service 4.7 (31) Customer Service 4.3 (644) ## Innate alternatives [4.1 (1,124)](https://www.capterra.com/p/48210/ChiroTouch/reviews/) Starting price $159.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars Highest Rated [4.8 (507)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting price $54.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [3.9 (1,365)](https://www.capterra.com/p/129169/Tebra/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars [4.7 (589)](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/210920/Innate-EHR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Claims Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Process of submitting and following up on claims with insurance companies Medical Billing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage billing and payments for a healthcare provider Order Entry 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Innate 13 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Tools that provide relevant information at specific times to support judgments and courses of action Electronically collect payments for goods or services Compliant with HIPAA, which sets standards for sensitive patient data protection Manage billing and payments for a healthcare provider Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Get Advice We can help you find the software with the features you need. Features 4.7 (31) 4.7 Based on 31 reviews ## Pricing Value for money 4.6 (31) Innate Intake System $49.00 Flat Rate,Per Month It includes: - Accounting - Claims & Eobs - Documentation - Payments - Scheduling Value for money 4.6 (31) 4.6 Based on 31 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (31) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (31) 4.7 Based on 31 reviews ## User reviews Overall rating 4.7 Based on 31 reviews Filter by rating 5(26) 4(4) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent SF scott f. President Health, Wellness and Fitness ### "Best software I have ever had!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2022 Makes the flow of the patient easy and can be altered to fit any practice style Pros Integration and customization is outstanding. Throughout many insurance industry changes, Innate has helped us continue to see a higher volume with fewer personnel. Cons Nothing stands out as a negative, all software has small issues from time to time but support has been great! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mac S. Chiro Assistant Health, Wellness and Fitness ### "Innate time savers" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2020 We have saved so much time in our office. This not only gives us our time back, but give our time back to our patients. Pros Innate has allowed so much time saving in our office. I am able to Auto-post multiple large EOB's within minutes. In the past (without Auto-posting) I would spend 30 minutes to 1 hour a day entering EOB's. This is up to 5 hours being saved per week! I also love how fast and easy it is to learn how to use the software system. Within weeks of running Innate you will know it like the back of your hand, and If you don't they have an amazing support team always willing to assist! I have never waited more than 5 minutes for a question to be answered when I use their support services. Innate has allowed for our office to save time and money, therefore allowing us to better serve our patients and help as many people as we can! I wouldn't want to be using any other software system than innate. Cons Transitioning software systems is always a challenge, but the Innate support team was there every step of the way to help us! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Maddie S. Office Manager Health, Wellness and Fitness ### "Far more superior to any other software you've ever seen!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 9, 2020 Pros INCREDIBLE time-saving features allowing doctors and their staff to focus their attention & energy on what matters the most...our patients!! Very accurate facial recognition ability. Automatic EOB posting has saved us hundreds of hours of work. New iTablets feature allows patients to fill out paperwork directly from the comfort of their own device, automatically loading their information into your system saving staff time spent on paperwork. The list of features that I love the most about Innate truly keeps on growing. It has saved our office an endless amount of time, money and energy. With this software, your office is able to see as many patients as you want all while ensuring things are getting done correct & efficiently. Cons Our office has been using this software for over one year now. There is NOTHING we do not like about Innate! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ZK Zach K. Chiropractor Health, Wellness and Fitness ### "We Love Innate!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 9, 2020 Overall I'm very happy with the software. It keeps getting better and better and I'd recommend it to anyone shopping for an EHR system. Pros A software that's all-in-one! Documentation that is compliant and easy to use! My staff loves the ease and functionality of this system. They save time and energy so they can focus on what matters most, our patients! Cons On occasion the software will crash or freeze. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JK Jay K. Chiropractor Health, Wellness and Fitness ### "Great Software!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2020 Overall I really like the software. The program is user friendly and adaptable. The support team is outstanding. Pros This program is amazing. It is extremely customizable and can meet any demands that the provider may want. The support staff is very professional and can answer any questions that arises. You can access the program anytime anywhere if need be. Cons This is a cloud based program and you will need as fast as possible connection to the internet to avoid lag time. Alternatives considered [Platinum system](https://www.capterra.com/p/95936/Platinum-system/) Reasons for choosing Innate I could customize Innate’s ability to quickly and efficiently enter in my acupuncture treatment protocols and Zone Technique listings and could change them at the tap of a button where in Platinum it wasn’t as easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MW Mandy W. Office Manager Medical Practice ### "Innate" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 3, 2020 Overall, we love Innate. Problems with the tablets erroring out and kicking us out is frustrating, but hoping to have that resolved soon. Innate is definitely more user friendly than Seamless in my opinion. Also love that they are constantly updating and adding new features to make things even more efficient. Pros Putting in notes is much more time efficient, super easy and compliant. Autoposting EOBs saves so much time! Use of new Wizards feature also makes notes a lot faster. Ability to send patient statements via text or email and allow them to pay online has been a big hit. The payment dashboard keeps track of applied and unapplied payments. Allows for zero error when entering insurance checks. Ease of all patients transferring from Seamless to Innate was a huge bonus. Did not have to waste time entering in each person into the system. The ability for the doctor to see the queue of patients and know who is next before stepping out of the office. Cons Jumping on getting tablets too soon. Also, purchasing more tablets than we actually needed. Later learned that for our office, a second tablet near the traction one is unnecessary. We later learned that there are other alternatives to the tablets that would have been more cost effective. Also the fact that we now will probably have to hard wire our tablets which defeats the purpose of having tablets. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JA Justin A. Owner/Chiropractor Alternative Medicine ### "INNATE EHR makes it EASY!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 3, 2020 Pros Functionality, Ease of Use, Customization, Reduces errors and Improved Functions for Staff to better allow for Patient Focus and Care. Cons This software is the best thing we have used to date and it's only getting better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GH Glenn H. Doctor and Head Bottle Washer Health, Wellness and Fitness ### "Functional, Powerful and Versatile " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Pros About 30% of my practice is PI work which requires detailed documentation, multiple types out come assessments and frequent update exams to be done correctly. This system allows me to make my own macros and build in the tests I want in addition to all the ones it comes with. It is very efficient with the personal injury and the regular patients are a snap as well. The built in reminders keep the updates on schedule. My average initial treatment note for a PI patient is about 36 pages of detailed notes. It takes me only a few minutes to input the data and produce a note that helps protect they patient and documents the injuries. The average patient just seconds. I also love the credit card vault and how it automatically posts the payment to the patients account at check out. The scheduler is supper easy as well and done at the same time as the check out. It takes maybe 40 seconds to charge the card (most time consuming part is waiting on the card to confirm the charges) post the payment and schedule them for the next visit or multiples and notes are done! Cons They have thought of stuff I had no idea I could use. I can't think of anything else Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DN Daniel N. Doctor Health, Wellness and Fitness ### "We love Innate!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 2, 2020 Pros The software is super user friendly and Innate Support is always quick to answer/resolve any issues. Cons The need for more internet speed was a setback at first in a rural area. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DM Dean M. Chiropractor Hospital & Health Care ### "Innate EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 2, 2020 So far, I have had a positive experience with Innate. I would recommend it to all my friends and colleagues. Pros I love that I was able to transfer my existing patients into Innate. I also like that they are constantly updating the software with new features. I like the dark background, I feel like its easier on the eyes. I also like how easy the software is to use as well as the abundance of different kinds of reports I can generate depending on what info I'm looking for Cons Some of the videos are outdated due the fact that the software is constantly being updated. I wish Support was available 24/7 or at least by 9am Eastern Time. When I start seeing patients, there might be an issue with the software, but I have to wait until the technicians start before my problem can even be addressed and this can put me behind. Switched from [Neumo](https://www.capterra.com/p/10035343/Neumo/) To be HIPPA compliant Alternatives considered [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Reasons for choosing Innate More people I know have Innate and I felt their support team was better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/210920/Innate-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Fusion vs Innate](https://www.capterra.com/compare/136876-210920/Pediatric-Therapy-EMR-vs-Innate-EHR) [Carepatron vs Innate](https://www.capterra.com/compare/195467-210920/Care-Patron-vs-Innate-EHR)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)