# Superchat Pricing 2026 | Capterra > Learn more about Superchat pricing plans including starting price, free versions and trials. Source: https://www.capterra.com/p/210968/Superchat/pricing --- # Pricing for Superchat [4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/) Write a Review! ## [Superchat](https://www.capterra.com/p/210968/Superchat/) has **2** pricing plans - Yes, has free trial - Yes, has free version **Credit Card Required:** No **Discount:** Information not available ### Basic €79 **Pricing Model:** Per Feature **Payment Frequency:** Per Month Basic plan includes: - Unified Inbox - WhatsApp Newsletter - Review Management - Team-Chat - Customer Support ### Professional €129 **Pricing Model:** Flat Rate **Payment Frequency:** Per Month Professional plan includes: - WhatsApp Newsletter - Review Management - Team-Chat - Customer Support - Automations ## Popular alternatives to [Superchat](https://www.capterra.com/p/210968/Superchat/) Looking to learn more about Customer Service software similar to Superchat? 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Pricing RatingN/A Value For Money[4.4(282)](https://www.capterra.com/p/210968/Superchat/reviews/) Pros Cons [Read All 282 Reviews](https://www.capterra.com/p/210968/Superchat/reviews/) Read Full Reviews Below Ben R. Managing Director Real Estate, 1-10 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 3.0 Customer Service 1.0 Features 4.0 Value for Money 1.0 Reviewer Source Source: Capterra February 4, 2026 "Overall, a very disappointing experience." **Overall:** We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. **Pros:** Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. **Cons:** System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use Ben R. Managing Director Real Estate, 1-10 employees Used the software for: Less than 6 months ** Overall Rating 1.0 ** Ease of Use 3.0 Customer Service 1.0 Features 4.0 Value for Money 1.0 Reviewer Source Source: Capterra February 4, 2026 "Overall, a very disappointing experience." **Overall:** We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. **Pros:** Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. **Cons:** System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use [Read All 282 Reviews](https://www.capterra.com/p/210968/Superchat/reviews/) ## How should I be thinking about software pricing? [ Be an Informed Buyer: Understanding the True Cost of Business Software It's not just you-budgeting for business software is complicated. We're here to break it down. ](https://www.capterra.com/resources/business-software-cost/)