--- title: "Superchat Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Superchat the right Customer Service solution for you? Explore 296 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/210968/Superchat/reviews/" page_type: "reviews" language: "en" --- Superchat 4.8 (296) [View alternatives](https://www.capterra.com/p/210968/Superchat/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 31st, 2026 # Reviews of Superchat Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews MH Martin H CEOEntertainment, 11 - 50 employeesUsed the software for: 6-12 months. “Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond“ August 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided.“ February 4, 2026 TV Thomas V CEOFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Its GDPR compliance ensures our data's privacy and security, which is crucial for us.“ October 31, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days.“ February 4, 2026 SF Simon F Founding DirectorReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “The software works like a dream and I had an annual ROI within 24 hours of going live.“ October 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds.“ February 4, 2026 SF Simon F Founding DirectorReal Estate, 11 - 50 employeesUsed the software for: Less than 6 months. “The onboarding was amazing, the system is so intuitive anyway though.“ October 14, 2024 Ben R Managing DirectorReal Estate, 2 - 10 employeesUsed the software for: Less than 6 months. “Required to pay a full 12-month contract despite service failure and non-use“ February 4, 2026 ## Showing most helpful reviews Showing 1-25 of 296 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GG Giovanni G. Product Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Positive but with some questions open" July 27, 2026 4.0 Overall positive, although these doubts that I mentioned above make us question whether this is a viable long term solution Pros they are very responsive and understood our issues. The UI is well suited for our internal users, thus adoption may be smooth Cons the contacts take long to load compared to WhatsApp, this is a huge barrier for our internal utilization, because we need to be fast at finding the contact to communicate. Another point that I feel should be further developed is the automation potential with the messages and integration with CRMs Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) more userfriendly interface, but still more automations needed Review Source TV Thomas V. CEO Financial Services Used the software for: 1-2 years ### "Revolutionizing Communication with Secure and Efficient Features" October 31, 2024 5.0 Superchat has greatly enhanced our communication process. The integration of note-taking right within the chat is a game-changer, ensuring we stay organized and efficient. Pros I appreciate how Superchat seamlessly integrates note-taking within the chat, keeping everything organized. Its GDPR compliance ensures our data's privacy and security, which is crucial for us. Cons While Superchat offers a robust set of features, having additional customization options for the interface would be a welcome enhancement to better suit individual preferences. Switched from [WhatsApp Business API](https://www.capterra.com/p/10025303/WhatsApp-Business-API/) We made the switch to Superchat because it offers a more streamlined and user-friendly platform that better suits our communication needs. Its features, like integrated note-taking and efficient support ticket management, significantly enhance our workflow and customer engagement. Review Source Ben R. Managing Director Real Estate Used the software for: Less than 6 months ### "Overall, a very disappointing experience." February 4, 2026 1.0 We found Superchat initially quite helpful during installation, however the experience quickly deteriorated once we began trialling the system internally. During the trial period, the service went down completely due to an issue with WhatsApp and remained offline for 8 days. Superchat repeatedly blamed this on an alleged non-payment of a Meta bill, which was simply not true. The payment was pending and due to be taken at the end of the billing cycle, as per standard Meta billing. This explanation was incorrect and deeply frustrating. What concerned us most was the lack of accountability. Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a clear explanation and reassurance that this would not happen again, neither were ever provided. Customer service during this period was extremely poor. Thankfully, we were only trialling the system on one number. Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds. To make matters worse, the contract operates on a continuous card payment authority, meaning cancellation is not straightforward. Despite the service failure and lack of support, we are now being required to pay the full 12-month contract, even though the system has not been used. Overall, a very disappointing experience. The product may look promising on the surface, but the reliability, customer service, and contract structure raise serious concerns. Pros Helpful initially, \[sensitive content hidden\] was very good. Some good training initially with the system and to be fair did not pressure us. We were quite confident it was going to work for our business. Cons System was completely down for 8 days during our trial period Issues repeatedly blamed on Meta rather than taking ownership Incorrect claim that downtime was caused by a non-payment, which was untrue Poor communication and lack of reassurance when problems arose No clear explanation provided for the outage Risk to businesses relying on WhatsApp for inbound leads Continuous card payment authority makes cancellation difficult Required to pay a full 12-month contract despite service failure and non-use Review Source NF Nicole F. Talent Recruitment Education Management Used the software for: Less than 6 months ### "Great product and service" July 4, 2024 5.0 The overall experience is amazing, we love superchat and it has made our work much easier and faster! Pros The possibility of sending campaigns to a very large amount of leads Cons It should be integrated with the functionalities of Pipedrive. Whenever you add a tag in superchat or in pipedrive, it should also be modified on the other platform Switched from [Wazzup](https://www.capterra.com/p/65549/Wazzup/) We had many more features and funcionalities! Review Source SF Simon F. Founding Director Real Estate Used the software for: Less than 6 months ### "You've got to check out Superchat!" October 14, 2024 5.0 I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or unimpressed by the system itself. Superchat blew me away with it's functionality, simplicity and potential. I was also very impressed with both the representatives I spoke to. The software works like a dream and I had an annual ROI within 24 hours of going live. Pros The onboarding was amazing, the system is so intuitive anyway though. It really has supercharged our chat! Cons There's not really anything I dislike about it, other than only offering 2 automations for free on the basic plan. Review Source MH Martin H. CEO Entertainment Used the software for: 6-12 months ### "SuperChat for Entertainment & Hospitality" August 14, 2024 5.0 Overall, very good and it's a system we consider to contribute positively to our business Pros Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to access/respond Cons After the trial, we needed to commit for a year - which was a long commitment when we were still assessing suitablity Review Source US Ulrich S. Owner Management Consulting Used the software for: 1-2 years ### "Review after 6 month" November 6, 2023 5.0 My general user experience is very good. I also see the ongoing development as very positive. Nevertheless, I keep asking myself how long our people will continue to keep up with the flood of information about all the services and providers and how long Superchat will have a future. Pros The easy handling, the multi-channeling and the very good UI Cons There's nothing I don't like so far, if anything that there isn't a real iPad appr Reason for choosing Superchat Because I didn't make any comparisons with other products and your personal presentation convinced me right from the start Review Source VM Viktor M. Backend Developer Marketing and Advertising Used the software for: Less than 6 months ### "Great Support and API Docu" November 22, 2023 5.0 Pros Great support. Whether it's simple or complex questions about the API, assistance is always provided. The explanation of the help texts is comprehensible and always friendly. Especially convenient is the support accessible via WhatsApp, which adds a more personal and close touch to the whole experience. The API documentation is very detailed and well-structured. The JSON code can be understood immediately. Can only recommend it to everyone. Keep up the good work! Cons The API is expandable, but the team is already working on further development. The goals are clearly defined. Review Source CD Csaba D. CEO Medical Practice Used the software for: Less than 6 months ### "definitely recommended" November 6, 2023 5.0 Pros Super-fast communication with templates. Easy handling. Cons Currently the missing integrations and automations. But this is currently being published. Reason for choosing Superchat During the demo I immediately understood the added value. I booked immediately. Review Source RC Rick C. Owner Real Estate Used the software for: Less than 6 months ### "Great communication platform" July 11, 2024 5.0 Pros It's a stylish platform which seems to work well Cons None yet but only started using the platform recently Review Source JH Janine H. Bürokauffrau Insurance Used the software for: 1-2 years ### "Einfach & schnelle Kommunikation " August 9, 2024 5.0 Pros Junges Unternehmen und sehr innovativ. Einfache Möglichkeit alle Kommunikationen zusammen an einen Ort. Cons Sollte mal was nicht laufen ist man aufgeschmissen, da wir alles über Superchat am laufen haben. (Kommunikation) Ist bisher aber noch nicht passiert. Alternatives considered [ManyChat](https://www.capterra.com/p/206636/ManyChat/) Reason for choosing Superchat Bauchgefühl hat gepasst. besser aufgebaute Website, Design sah für uns ansprechender aus. Review Source RP René P. SEO Telecommunications Used the software for: Less than 6 months ### "Mega Support!" September 11, 2024 5.0 Ich sammel noch Erfahrung und bin am Aufbau Pros Profesionelle Einrichtung, zeitgemäße Umsetzung moderner Kundenkommunikation (KI) und ein mega Support, wenn doch mal nicht gleich beim Kunden etwas klappt. Man fühlt sich gut aufgehoben und gibt nicht auf! Cons Mir fällt nichts ein, bis jetzt ist alles so, wie man es sich als Kunde wünscht. Alternatives considered [Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/) Reason for choosing Superchat KI, Einfachheit - leicht zu verstehen, auch dank Support Review Source BH Björn H. Unternehmer, Coach Alternative Medicine Used the software for: 1-2 years ### "Die beste Software, die ich derzeit kenne" August 1, 2024 5.0 Tolles Support Team und klasse Roadmap Anfragen (schätze das 50% meiner Vorschläge umgesetzt wurden). leider dauert es oft, aber da kenne ich von SAP andere Zyklen). Pros Zunächst: Ich war früher Produkt manager bei SAP und jetzt seit 20 Jahren selbständig. Endlich mal eine Software die die Basisfunktionalitäten zu 100% erfüllt und benutzerfreunldlich ist. Kundenanfragen zu bearbeiten hat mir noch nie so viel Spaß gemacht und war noch nie so einfach.... (vorgefertigte Antworten, Wiedervorlagen, TEam Zuordnung). Cons Automationen sehr begrenzt (Funktion und inklusive Anzahl). Dadurch teuer (manche Automations liesen sich durch getrennte einfach lösen, wenn man aber nur 8 inklusive hat und sonst teuer dazu kaufen muss..... Das wäre auch der Huaptkritikpunkt teuer und noch unzureichende Automatisierungen Reason for choosing Superchat Eigentlich wollten wir Whatsapp Newsletter, aber am Ende haben mich die zentralen Posteingangsfunktionen am meisten überzeugt, die waren bei anderen schlechter gelöst. Switched from [Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Awesome Support](https://www.capterra.com/p/182090/Awesome-Support/) Kommunikation zeitrauben, mangelnde Vorlagenfähigkeit. Kein Whatsapp, kein zentraler Posteingang (und Ausgang) für alle Kanäle und kein Whatsapp-Newsletter Review Source LB Lucas B. CEO Wholesale Used the software for: 1-2 years ### "Alle Kommunikationen an einem Ort !" September 20, 2023 5.0 Tolle Software, die Tag für Tag Ihren Dienst tut und den Arbeitsalltag sehr erleichtert. Pros Die Möglichkeit, alle Kanäle in einer Software zu bündeln, hilft unserem Team tagtäglich, eingehende Anfragen chronologisch über alle Kanäle hinweg abzuarbeiten. Das war für uns definitiv ein Game-Changer. Cons Einige klassische Funktionen, die man aus klassischen E-Mail Clients gewohnt ist, vermissen wir doch noch.Beispielsweise ein einfacher Button, um den Konversationsverlauf zu drucken und einfaches Weiterleiten einer E-Mail außerhalb des Teams. Alternatives considered [charles](https://www.capterra.com/p/229087/Charles/)[ChatWerk](https://www.capterra.com/p/235397/ChatWerk/) Reason for choosing Superchat Viele Anbieter konzentrieren sich nur auf das Zusammenfassen von Social Media Kanälen, lassen aber E-Mails außen vor. Für uns war es wichtig, alles in einem zu haben. Und genau das bietet Superchat. Review Source DG Dominik G. Geschäftsinhaber Individual & Family Services Used the software for: 1-2 years ### "All-In-One-Kommunikationslösung " January 16, 2025 5.0 Super Software, einfache user-freundliche Bedienung, Support-Team immer sofort am Start, großes Dankeschön an \[sensibler Inhalt ausgeblendet\]! Pros \- mehrere Postboxen an einem Ort - Whatsapp-Funktion - Labeling-Funktion Cons Keine Einschränkungen - absolute Empfehlung! Review Source MB Marko B. Geschäftsführer Retail Used the software for: 2+ years ### "SuperChat ist wirklich SUPER & Genial" October 10, 2024 5.0 Mit Superchat sind wir sehr dicht am Kunden dran und können Anfragen extrem schnell klären und unsere Kunden beraten und deren Anliegen lösen. Pros Alle Kanäle sehr übersichtlich in einem Cockpit gebündelt. Damit lässt es sich genial arbeiten. Cons Fällt mir aktuell nichts ein. Eventuell könnt es mehr Schnittstellen zu z.B. Shopware geben um Kontakte zu syncen Review Source DSL Dr. Stefan L. Apotheker Pharmaceuticals Used the software for: 1-2 years ### "Sehr zufrieden!" October 22, 2024 5.0 Alles prima, keine Zeit für besondere Erfahrungen. Superchat macht das, was es soll. Pros Implementierung des Chatbuttons auf der website. Cons Dass es kostenpflichtig ist, aber was soll man denn machen? ;-) Review Source RS Robert S. GF Health, Wellness and Fitness Used the software for: 1-2 years ### "Super Software" October 15, 2024 5.0 tolles tool um täglich damit zu arbeiten Pros Alles an einem Ort, sehr guter Überblick über alle Kommunikationen Cons mir gefällt alles, es gibt nichts auszusetzen Review Source SG Sven G. Hufschmied Executive Office Used the software for: 1-2 years ### "Macht weiter so" October 14, 2024 5.0 Super Team und immer sehr hilfsbereit bei Fragen Pros Die einfache Handhabung beim Kontakt mit Kunden über eine Plattform Cons Zur Zeit finde ich nichts schlecht da das Programm super ist Review Source MB Max B. ERGO Subdirektion Insurance Used the software for: 1-2 years ### "Beste WhatsApp Profi-Software" October 7, 2024 5.0 Von der Einrichtung, über den Support funktioniert alles reibungslos. Ich kann die Zusammenarbeit empfehlen! Pros Super Software für WhatsApp Business und einfach verständlich! Cons Keine Nachteile, super Support und stabile Software. Review Source EA Emad A. Allianz Agentur Financial Services Used the software for: Less than 6 months ### "Danke Roland " October 22, 2024 5.0 ich habe problem und durch den support von roland haben die Unterstüzung bekommen Pros der freudnlichkeit und der schnelle support Cons ich sehe gar keine Nachteile bei Superchat Review Source PE Philip E. Head of IT Human Resources Used the software for: Less than 6 months ### "Super Superchat" October 23, 2024 5.0 Super Kundenservice, einfach zu benutzen Pros Automations, UX und UI, Schnittstellen, WhatsApp Newsletter Cons DSGVO ist ein bisschen schwierig. Live Chat nicht automatisieren können Review Source NT Nilaanthy T. Recruiter Marketing and Advertising Used the software for: 6-12 months ### "Bewertung SuperChat- gute Dienstleistung" September 12, 2024 4.0 Sehr einfach Handhabung. Gute Erreichbarkeit der Bewerber durch das System. Eigenständige Gestaltung der Texte möglich. Pros Einfach und schnelle Handhabung. Wir können unsere Texte individuell gestalten und immer selber anpassen oder ergänzen. Der Support reagiert sehr schnell und ist sehr kompetent. Gute Leistung mit einer besseren Cons Es gibt kleiner Baustellen, die noch ausbaufähig sind. Diese sind aber bekannt und die Kollegen sind immer interessant, eine Lösung zu finden oder eine alternative aufzuzeigen. Review Source RD Roland D. CEO Financial Services Used the software for: 1-2 years ### "Top Support" August 29, 2024 5.0 Meine Erfahrungen sind durchweg super, bei Problemen ist innerhalb von 15 Minuten jemand erreichbar und half mir immer super weiter. Ich bin begeistert! Pros Sehr schneller und effektiver Support. Heute musste ich eine Nummer Umziehen und direkt war Roland zur Stelle und erledigte das in 10 Minuten. Cons Nichts, ich habe keinerlei Dinge zu beanstanden. Review Source MS Marc S. Produktmanagement Telecommunications Used the software for: 1-2 years ### "Next Level Kundensupport &-marketing" March 15, 2024 5.0 Es ist ein tolles Tool und durch stetige Verbesserungen, Erweiterungen, etc. merkt man auch dass es dem Anbieter wichtig ist ein gutes Tool zur Verfügung zu stellen. Pros Der schnelle und unkomplizierte Kontakt mit Kunden, sei es ein- oder ausgehend. Auch steigert SuperChat den Erfolg bei Werbemaßnahmen und Kampagnen die Nachricht kommt einfach direkt beim Kunden an. Und geht nicht als Mail unter. Cons Es könnte noch an Auswertungen gefeilt werden. Dass man Beispielsweise eine versendete Kampagne im Nachgang betrachten kann wie erfolgreich diese war. Oder wie die Mitarbeiter performen. 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