# KAWAK Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about KAWAK Software - reviews, pricing plans, popular comparisons to other Quality Management products and more. Source: https://www.capterra.com/p/211071/KAWAK --- # KAWAK Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KAWAK ## What is KAWAK? Quality management software. Users can manage tasks, documents, risks, strategic planning, audits, teams and more. ISO - Organización Internacional de Normalización standard compliance. kawak software, simple and effective. Manage processes easily and meet legal requirements, ISO, managers, risks, etc. kawak® has 450 features and 25 integrations. Our purpose is to facilitate your work so that you have a balance of life. Contact us www.kawak.net ## What is KAWAK used for? [Quality Management](https://www.capterra.com/quality-management-software/)[Document Management](https://www.capterra.com/document-management-software/)[Risk Management](https://www.capterra.com/risk-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 338 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% Pros & cons Integrated process and module management Centralized management system implementation Frequent platform instability and delays Starting price $238 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Quality Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KAWAK?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.kawak.net/&name=KAWAK) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KAWAK 4.6 (338) VS. [4.5 (535)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $238 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (338) Ease Of Use 4.1 (534) Value For Money 4.6 (321) Value For Money 4.2 (435) Customer Service 4.8 (333) Customer Service 4.5 (499) ## KAWAK alternatives [4.6 (65)](https://www.capterra.com/p/148633/Isolocity/reviews/) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (94)](https://www.capterra.com/p/192574/Dot-Compliance/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (129)](https://www.capterra.com/p/134050/Quality-Management-Software/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/211071/KAWAK/alternatives/) ## FAQs about KAWAK Overview ### What problems does KAWAK solve? KAWAK solves fragmented quality management, manual document control, and poor traceability across ISO-driven processes by centralizing records, approvals, indicators, risks, audits, and improvement actions in one platform. Quality leaders, compliance teams, HR, and multi-site operations benefit from faster implementation, clearer ownership, easier audits, and less paper-based follow-up. Answer based on 150 reviews Overview ### Which roles and teams benefit most from KAWAK? KAWAK is most used by quality managers, quality coordinators, and process analysts who need to document procedures, manage audits, and track continuous improvement. Integrated management teams, process engineers, and administrative leaders benefit from standardizing compliance workflows, monitoring indicators, and keeping organizational documentation accessible and up to date. Answer based on 336 reviews Overview ### What company size and industries is KAWAK built for? KAWAK is built for companies across Latin America, primarily small businesses at 51%, followed by midsize businesses at 38% and enterprises at 10%. Reviewer activity is most concentrated in Utilities, Health, Wellness and Fitness, and Higher Education, each representing 5%, indicating cross-industry use rather than a single sector focus. Answer based on 336 reviews Features and Usability ### What are the key features of KAWAK? KAWAK includes core document management features such as version control, approval workflows, document review, and role-based access, plus differentiators like nonconformance tracking, CAPA, audit management, and indicators dashboards. Reviewers also highlight process mapping, real-time notifications, and integrations that connect modules for quality and compliance management. Answer based on 103 reviews Integrations ### Which third-party tools and platforms does KAWAK integrate with? KAWAK integrates with Gmail, LDAP Manager, Microsoft Azure, Microsoft Entra ID, CKEditor, HumanResourceManagement, Indicators, and Microsoft Power BI. Reviewer mentions highlight Gmail for notifications, LDAP Manager for single sign-on, and Microsoft Azure for automated user and role management tied to HR processes. Answer based on 43 reviews Getting Started and Support ### How easy is it to onboard and train a team on KAWAK? KAWAK is generally quick to learn for everyday users because the interface is intuitive and supported by live online sessions, webinars, videos, and documentation. Reviewers say nontechnical team members onboard fast, while implementation leads and admins usually need more time to study learning paths, configure modules, and train others internally. Answer based on 44 reviews Getting Started and Support ### What customer support options does KAWAK offer, and how do users rate the experience? KAWAK offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users generally describe support as fast, personalized, and effective, with same-day ticket handling and helpful advisors. Some report delays on certain technical incidents, slower scheduling for consultations, occasional ticket response issues, and intermittent platform availability. Answer based on 54 reviews Security ### How does KAWAK handle data security and access control? KAWAK uses access controls, confidentiality settings, secure document storage, version control, approval workflows, change control, and traceability to protect critical information and manage records. Reviewers also mention secure user records and permissions for viewing and printing, though some report permission errors, limited password recovery, and privacy or traceability concerns in document publishing. Answer based on 32 reviews Document management ### How well does KAWAK handle document management? KAWAK centralizes document control well, making files easier to organize, find, approve, and keep updated. Quality management teams and ISO-focused organizations often value version control, traceability, and access permissions, though some users mention slowdowns, too many clicks, limited bulk uploads, and occasional formatting or visibility issues. Answer based on 103 reviews ## Who uses KAWAK? Based on Capterra reviews from the past 3 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 207 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 207 reviews Administrative 38% Administrative 38% Engineering 14% Logistics & Supply Chain 5% Product 5% Others 38% Top industries Based on 207 reviews Health, Wellness and Fitness 39% Utilities 16% Computer Software 16% Higher Education 16% Other 13% ## Pros and Cons Integrated process and module management 97% positive reviews out of 32 Most users report integrations allow seamless connection of modules, standards, and processes, improving traceability and operational flow. Frequent platform instability and delays 100% negative reviews out of 25 Most reviewers indicate bugs and issues cause slowdowns, crashes, and unreliable access, disrupting daily operations and information flow. Centralized management system implementation 100% positive reviews out of 30 Most reviewers find management implementation efficient, enabling easy organization, tracking, and collaboration across business processes. Comprehensive quality management platform 100% positive reviews out of 20 Most reviewers describe quality management as streamlined, supporting ISO standards, continuous improvement, and regulatory compliance. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Document Storage 4.7 (120) 54.17% of 120 reviewers that rated this feature as important or highly important Store and organize documents in a centralized system Document Management 4.7 (116) 79.31% of 116 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Corrective and Preventive Actions (CAPA) 4.6 (102) 50.98% of 102 reviewers that rated this feature as important or highly important Investigate and take action at root cause or error in processes to prevent recurring issues Access Controls/Permissions 4.7 (100) 84.00% of 100 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Version Control 4.7 (74) 87.84% of 74 reviewers that rated this feature as important or highly important Track revisions and updates made to files and navigate between different versions Secure Data Storage 4.8 (71) 69.01% of 71 reviewers that rated this feature as important or highly important Securely stores data to prevent data loss or breaches KAWAK 84 features Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Find and manage potential candidates and their applications and resumes through the recruiting life cycle Manage the process of evaluating documents or requests submitted for approval Creation, administration, and evaluation of assessments or tests Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws Create a targeted plan, schedule resources, and determine long-term goals for the audit process Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Schedule the calibration of instrumentation and maintenance requirements Track and monitor efficient handling of all changes/transitions Record and track all relevant internal and external communications Catalog, manage, and develop employee skill sets Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and manage adherence to policies for any service, product, process, or supplier Investigate and take action at root cause or error in processes to prevent recurring issues Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Process of tracking logged defects (errors) in a product or service to create new versions to fix the error Plan and implement business continuity measures in case of unforeseen events Automated or logic-based workflows that assist in the creation of electronic documents Scan, move or upload electronic files within the software's repository Assign categories, labels, tags, or attributes to documents for organization, search and storage Management and control of the creation, approval, and distribution of documents and processes to ensure they meet industry regulations Store, manage, and track all electronic documents in a centralized location Review and analyze existing information across documents Store and organize documents in a centralized system Digitally sign online documents Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Centralized storage for employee data, records, and performance metrics Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Public or private sharing of digital files such as documents, audio/video, images, and more Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Automates core HR functions such as talent management, employee evaluation and learning management Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Ensure internal objectives and compliance with policies are met Track and monitor processes/products to ensure they meet international standards developed by the ISO Manage risks related to IT systems Manage, maintain and track the performance of assets and equipment Includes a variety of messaging formats including industry-specific (EDIFACT, HL7, X12) Identify issues and deviations from specifications Closing out contracts by reviewing contract/project completion, finalizing payments, and ensuring terms and compliance as been achieved Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Manage risk that occurs from systems failure or inadequate processes Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Create, manage, and track policies and procedures within an organization Plan and coordinate all the resources, costs and time needed to execute assignments Create, send, and track purchase orders and their statuses Ensure that quality requirements and standards are met across production processes Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Tools to find, assess, and hire suitable candidates for a job within an organization Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Identify, monitor, and assess risks to brands Analyze potential risks across the organization Initiate collection and analysis of known risks Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties Reporting of risks associated with specific actions, events, or entities Assess and score risks using risk matrices Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Search and filter data across systems to locate required information by entering keywords or certain criteria Securely stores data to prevent data loss or breaches Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Statistical methods to assist with and maintain quality control of processes Qualify, select, and monitor supply chain partners Gauge satisfaction and receive information for improvement and success Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track employee/learner's progression through training programs Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Track revisions and updates made to files and navigate between different versions Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (338) 4.5 Based on 338 reviews ## Pricing Value for money 4.6 (321) Free Trial Basic $238.00 Flat Rate,Per Month Value for money 4.6 (321) 4.6 Based on 321 reviews ## Integrations [ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Microsoft Power BI](https://www.capterra.com/p/176586/Power-BI/)[ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/)[ LDAP Manager](https://www.capterra.com/p/247238/LDAP-Manager/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (333) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (333) 4.8 Based on 333 reviews ## User reviews Overall rating 4.6 Based on 338 reviews Filter by rating 5(230) 4(93) 3(15) 2(0) 1(0) Mentioned topic Sorted by most recent JC Juan C. Jefe Rhysst Farming ### "Experiencia Colkannab- Kwak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 1, 2026 En general, con la plataforma la experiencia ha sido muy buena, ya que la plataforma nos a ayudado a simplicar la información en la organización, a controlar procesos y a optimizar el tiempo, a adicional a ello, hemos tenido siempre una respuesta pronta y oportuna sobre las inquietudes o dudas que se nos presentan, a través del las diferentes asesorías. Pros Esta plataforma nos ha permitido tener documentos, procesos, indicadores, auditorias, riesgos y planes de acciona en una sola plataforma, evitando perdidas de información y duplicidad de archivos. Cons una desventaja que hemos tenido, tiene que ver con la necesidad exclusiva o dependencia de la conexión establece y optima del internet, ya que en zonas, rurales o lejanas de las aras centrales, la señal puede ser un inconveniente. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jose Wilson R. administrativa Utilities ### "muy buen software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 la experiencia que henos encontrado a sido muy buena por parte de todo su equipo profesional brindandonos apoyo en lo requerido Pros es un sistema amigable, funcional y facil de acceder y hasta la fecha a cumplido con las espectativas de la empresa Cons hasta la fecha que hemos utilizada el software kawak no hemos encontrado ninguna desventaje en su aplicacion Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KV Karla V. Coordinador de Procesos Food & Beverages ### "Experiencia Kawak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2026 Experiencia oportuna, una herramienta de facilidad para manejar los sistemas de gestión de una forma más precisa. Pros Servicio altamente eficiente, con respuestas coherentes y resolución de problemas efectivos en tiempo y forma. Cons Oportunidades de mejora en módulos como Seguridad de la Información para la facilidad de trabajar todas las necesidades en un mismo módulo y no llevar al intercambio de módulos para trabajar una sola necesidad. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gabriela R. SUBGERENTE DE SOSTENIBILIDAD Utilities ### "Reseña Kawak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 19, 2026 Desde la implementación se han mejorado y optimizado muchos procesos, aunque la plataforma tiene alguna oportunidades de mejora. Pros Optimización de procesos, organización, digitalización, el modulo de talento humano y seguridad y salud en trabajo. Cons No gestión de tickest de manera oportuna que se relacionan por correo o por la misma plataforma lo que genera retrasos en los procesos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Karen Milena B. Coordinadora Sistemas Integrados Computer Software ### "Kawak- La herramienta que necesitas para gestionar tu SGI" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Para mi Kawak es mi mano derecha en mi trabajo, la he utilizado en dos organizaciones y ha sido un éxito, la recomiendo totalmente. Pros Kawak es una herramienta que permite gestionar los sistemas de gestión integrados, es muy intuitiva, permite realizar seguimiento y asignar responsables a tareas y compromisos y contar con la información en tiempo real, una gran ventaja es que Kawak alimenta automáticamente el listado maestro de documentos y realiza la divulgación automática por correo cada vez que se actualizan los documentos. El soporte y servicio al cliente de Kawak es excelente, el personal te enseña a como sacar mayor provecho a la herramienta y te acompaña cada vez que lo necesites. En realidad Kawak nos facilita la vida a los que coordinamos y mantenemos el SGI. Cons En ocasiones hay algún tipo de falla en su funcionamiento (temas de configuración), como toda herramienta, pero con colocar el ticket de soporte esto se soluciona en el menor tiempo posible. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) El producto tenia muchas restricciones y no brindaba todas las funcionalidades y módulos que tiene Kawak, solo era para cargar documentos y registros. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Camila C. Coordinadora de transporte Import and Export ### "Experiencia KAWAK - LET" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 14, 2026 Mi experiencia ha sido gratificante debido a que me han apoyado en mis solicitudes de manera rápida. Pros Asesoría personalizada, manejo oportuno del sistema, personal capacitado, rutas de aprendizaje, reuniones en horarios flexibles Cons No cuento con desventajas respecto al sistema ya que es muy amigable y de respuesta inmediata para atendeder requerimientos Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Angelica Maria L. Coordinador de Calidad Information Services ### "KAWAK mejora la gestión en los procesos" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 13, 2026 En términos generales es una aplicación muy funcional, me gusta cuando consulto los webinar, hay temas muy interesante que me han ayudado a fortalecer mi conocimientos. Pros La oportuna respuesta cuando tengo inquietudes. La aplicación es muy fácil para acceder a la información requerida. Cuando hay un caída de la plataforma la solucionan rápidamente. Cons En ocasiones la aplicación es lenta para acceder a la información, lo que disminuye la gestión en la operatividad, Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MI Maria Isabel C. Analista de procesos Financial Services ### "KAWAK LA MEJOR HERRAMIENTA EN ORDEN DOCUMENTAL" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 12, 2026 La experiencia con KAWAK ha sido bastante importante en el desarrollo de nuestras funciones ya que al centralizar la documentación todo es mas ágil y nos facilita el ingreso y búsqueda de los documentos, además que siempre están ordenados. Pros De la plataforma lo que mas me ha gustado es la oportuna y clara atención de los especialistas, siempre dispuestos para brindar la asesoría que requiero. Cons En el tiempo que llevo utilizando la plataforma no he observado ninguna desventaja, hasta el momento la herramienta me ha parecido muy funcional y amigable. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Abdiel C. Jefe de Calidad y Procesos Health, Wellness and Fitness ### "Muy Buen sistema " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 12, 2026 Pros \- Un software muy útil e intuitivo - Organización y control de información - asesoría disponible y rápida Cons las impresiones de los documentos no mantienen el formato como se ve en el software. - Aún estamos en aprendizaje sobre la herramienta Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MAIRA ALEJANDRA A. Analista SGC Health, Wellness and Fitness ### "Feliz con Kawak" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 Excelente, muy buena experiencia. Ante auditorias es muy confiable y me garantiza disponibilidad de información Pros Me permite llevar una trazabilidad confiable de los documentos y mantiene disponibilidad de información ante auditorias Cons Disminuiria los clics para acceder a los documentos, mayor accesibilidad a los registros para que sea mas accesible al personal que registra Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/211071/KAWAK/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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