--- title: "tele-LOOK Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about tele-LOOK Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/211107/tele-LOOK/" page_type: "product" language: "en" --- # tele-LOOK Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) tele-LOOK ## What is tele-LOOK? tele-LOOK is a cloud-based software designed for efficient customer service, technical support, and maintenance. It enables companies to solve complex issues faster by connecting experts directly with customers or field technicians via video call—no app download or installation required. The solution lowers entry barriers for visual remote support, offering a permanently free basic version and flexible license models that scale with your business. Key Features & Benefits: Interactive Troubleshooting: Use screensharing, whiteboard, screenshots, and annotation tools to visually guide users through technical drawings or fixes. Seamless Access: 100% browser-based connection via a simple SMS or email link. Efficiency: Reduces travel costs and increases first-time fix rates in field service and helpdesks. Secure & Ready: Ready to use out of the box and fully GDPR-compliant. tele-LOOK is the ideal solution for SMBs needing immediate, visual support without technical hurdles. ## What is tele-LOOK used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Live Streaming](https://www.capterra.com/live-streaming-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for tele-LOOK?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.tele-look.com&name=tele-LOOK) ## tele-LOOK Overview Updated September 2026 AI summary tele-LOOK provides remote support capabilities for businesses of all sizes, combining real-time chat, screen sharing, and troubleshooting tools to facilitate customer and field service interactions. With support for video, annotations, multi-channel communication, and customizable reports, it offers flexibility across various platforms, including web, desktop, and mobile devices, and integrates with third-party solutions to enhance support operations. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### tele-LOOK 4.5 (2) VS. [4.5 (3,473)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting Price Contact vendor Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (2) Ease Of Use 4.5 (3,412) Value For Money 4.0 (2) Value For Money 4.4 (2,798) Customer Service 4.5 (2) Customer Service 4.5 (2,982) ## tele-LOOK alternatives Highest Rated [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (797)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (297)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about tele-LOOK Overview ### What company size and specific industries is tele-LOOK built for? tele-LOOK is designed for SMBs in technical support, field service, and maintenance, including HVAC and manufacturing teams. It fits companies that need remote diagnostics and support for operational service work, making it a better match for smaller organizations than large enterprise deployments. Features and Usability ### What are the key features of tele-LOOK? tele-LOOK includes video support and video streaming, screen sharing, and live chat for customer communication. It also offers annotations, troubleshooting, and customer support tools, plus customer history and call reporting. Real-time analytics, real-time data, customizable reports, and third-party integrations support communication management and multi-channel communication. Getting Started and Support ### What training and onboarding options does tele-LOOK offer? tele-LOOK provides live online training, webinars, and documentation to help teams get started. Live online sessions support guided setup and instruction, webinars cover scheduled training topics, and documentation offers written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does tele-LOOK offer? tele-LOOK offers email/help desk, FAQ/forum, and phone support. These channels give users direct contact options and self-service help for common issues. No reviewer feedback about support quality is available, so response times, helpfulness, and common frustrations cannot be described. ## Features AI summary Based on 6,446 Field Service Management reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating remote support software: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) tele-LOOK includes other capabilities that Capterra reviewers also consider important, such as **Screen Sharing** (**46%**). This feature gives teams a practical way to view user screens in real time, walk customers through issues more clearly, and handle troubleshooting sessions with better visibility, helping businesses resolve support requests faster and improve the overall service experience. Annotations Highlight content and/or make notations about parts of content Call Reporting Track and report on all incoming and outgoing calls Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer History Access previous interactions or concerns to maintain customer relationships Customer Support Provide online support for your customers through live chat or help desk functionality Customizable Reports Alter the layout and content of reports tele-LOOK 15 features ### All Features - Annotations: Highlight content and/or make notations about parts of content - Call Reporting: Track and report on all incoming and outgoing calls - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Video Streaming: Allows users to view videos without downloading media files - Video Support: Supports various video file formats --- Get Advice We can help you find the software with the features you need. Features 4.0 (2) 4.0 Based on 2 reviews ## Pricing Value for money 4.0 (2) Free Trial Free Version tele-LOOK Licence €0.00 Value for money 4.0 (2) 4.0 Based on 2 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 4.5 Based on 2 reviews Filter by rating 5(1) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MI Markus I. Customer Support Machinery ### "tele-Look im Kundenservice" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 5, 2022 Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert. Pros Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend. Cons Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert. Reasons for choosing tele-LOOK Gute Beratung, einfache Anwendung Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. IE Ibrahim E. Technischer Berater Chemicals ### "Top Softwaren!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 5, 2022 Pros Die Steuerung mit dem Punkt vom PC auf das Handy! Cons Es ist noch nichts aufgefallen, daher alles gut! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.