# tele-LOOK Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about tele-LOOK Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/211107/tele-LOOK

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# 

 tele-LOOK Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on January 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

tele-LOOK

## What is tele-LOOK?

tele-LOOK is a cloud-based software designed for efficient customer service, technical support, and maintenance. It enables companies to solve complex issues faster by connecting experts directly with customers or field technicians via video call—no app download or installation required. The solution lowers entry barriers for visual remote support, offering a permanently free basic version and flexible license models that scale with your business. Key Features & Benefits: Interactive Troubleshooting: Use screensharing, whiteboard, screenshots, and annotation tools to visually guide users through technical drawings or fixes. Seamless Access: 100% browser-based connection via a simple SMS or email link. Efficiency: Reduces travel costs and increases first-time fix rates in field service and helpdesks. Secure & Ready: Ready to use out of the box and fully GDPR-compliant. tele-LOOK is the ideal solution for SMBs needing immediate, visual support without technical hurdles.

## What is tele-LOOK used for?

[Customer Support](https://www.capterra.com/customer-support-software/)[Remote Support](https://www.capterra.com/remote-support-software/)[Live Streaming](https://www.capterra.com/live-streaming-software/)

Top alternative

Featured

Overall rating

Based on 2 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for tele-LOOK?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.tele-look.com&name=tele-LOOK)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### tele-LOOK

4.5 (2)

VS.

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting Price

Contact vendor

Starting Price

$19

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.0 (2)

Ease Of Use

4.5 (3,346)

Value For Money

4.0 (2)

Value For Money

4.4 (2,734)

Customer Service

4.5 (2)

Customer Service

4.5 (2,920)

## tele-LOOK alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (509)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting price

Contact vendor for pricing

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Annotations

Highlight content and/or make notations about parts of content

Call Reporting

Track and report on all incoming and outgoing calls

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

Customer History

Access previous interactions or concerns to maintain customer relationships

Customer Support

Provide online support for your customers through live chat or help desk functionality

Customizable Reports

Alter the layout and content of reports

tele-LOOK 15 features

Highlight content and/or make notations about parts of content

Track and report on all incoming and outgoing calls

Manage and track all internal and external communication conducted via calls, email, text, or chat

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Ability to chat online in real time

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Analyze and gain insights into data in real-time

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Set up connections to third-party platforms to improve business processes

Take actions to troubleshoot issues for networks, devices, etc.

Allows users to view videos without downloading media files

Supports various video file formats

Get Advice

We can help you find the software with the features you need.

Features

4.0 (2)

4.0

Based on 2 reviews

## Pricing

Value for money

4.0 (2)

Free Version

tele-LOOK Licence

€0.00

Value for money

4.0 (2)

4.0

Based on 2 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

4.5 (2)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.5 (2)

4.5

Based on 2 reviews

## User reviews

Overall rating

4.5

Based on 2 reviews

Filter by rating

5(1)

4(1)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

MI

Markus I.

Customer Support

Machinery

### "tele-Look im Kundenservice"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

May 5, 2022

Komplexe Service-Diagnose wird wesentlich vereinfacht da man sieht was vor Ort passiert.

Pros

Einrichtung und Verbindung mit Servicenehmer ist sehr einfach und unabhängig vom verwendeten Mobiltelefon. Somit lässt sich das System international anwenden, die Führung mit einem Punkt ist völlig ausreichend.

Cons

Da das System bei uns von mehreren Nutzern über eine Current-License genutzt wird sollte die Kontakt-Datenbank besser und übersichtlicher aufgebaut sein. Anbindung an ERP-System wäre wünschenswert.

Reasons for choosing tele-LOOK

Gute Beratung, einfache Anwendung

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

IE

Ibrahim E.

Technischer Berater

Chemicals

### "Top Softwaren!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 5, 2022

Pros

Die Steuerung mit dem Punkt vom PC auf das Handy!

Cons

Es ist noch nichts aufgefallen, daher alles gut!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Independent research methodology

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