--- title: "LoyaltyXpert Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoyaltyXpert Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/211195/LoyaltyXpert/" page_type: "product" language: "en" --- # LoyaltyXpert Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) LoyaltyXpert ## What is LoyaltyXpert? LoyaltyXpert is a SaaS-based loyalty management software built to help manufacturers, enterprises, and B2B brands improve customer retention and channel engagement. Launched in 2017, it provides a unified platform for digital channel engagement, sales management, and scalable loyalty programs. Businesses can run customer loyalty programs, channel partner initiatives, and influencer rewards programs using advanced rewards management tools, automation, gamification features, and real-time analytics. As an AI-powered loyalty program software, it delivers intelligent insights for smarter decision-making and better performance tracking. The platform also includes a sales tracking app, warranty management software, and meet management software within its loyalty ecosystem. With seamless integration into existing systems, LoyaltyXpert helps increase repeat purchases, strengthen partner performance, and drive measurable ROI through structured, easy-to-manage loyalty strategies. ## What is LoyaltyXpert used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/)[Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyXpert?[Manage this product listing](https://www.g2.com/products/loyaltyxpert/claim_requests/new?auto=true) ## LoyaltyXpert Overview Updated September 2026 AI summary LoyaltyXpert enables midsize and enterprise organizations to manage customer loyalty, engagement, and experience programs through tools for loyalty cards, rewards, campaign management, and customer segmentation. Supporting CRM, analytics, and third-party integrations, it helps businesses coordinate incentives and communications across channels. Deployment options include cloud, web, and major devices, with onboarding and support resources provided. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyXpert 4.3 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (3) Ease Of Use 4.6 (1,205) Value For Money 4.7 (3) Value For Money 4.6 (835) Customer Service 4.7 (3) Customer Service 4.7 (840) ## LoyaltyXpert alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about LoyaltyXpert Overview ### What company size and specific industries is LoyaltyXpert built for? LoyaltyXpert is designed for manufacturers, distributors, and B2B brands that need scalable loyalty management software. It fits companies focused on channel engagement, customer retention, and sales performance, especially those operating in business-to-business environments rather than consumer-focused retail. Features and Usability ### What are the key features of LoyaltyXpert? LoyaltyXpert offers loyalty cards, rewards management, coupons, and gift card management for customer incentives, plus CRM, customer profiles, and customer history for account tracking. It also includes campaign management, segmentation, SMS marketing, alerts/notifications, real-time analytics, visual analytics, and customizable reports. Getting Started and Support ### What training and onboarding options does LoyaltyXpert offer? LoyaltyXpert provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided setup, webinars cover group instruction, documentation serves as written reference, and videos offer visual, self-paced learning materials. Getting Started and Support ### What customer support options does LoyaltyXpert offer? LoyaltyXpert provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support quality, so user experience with response times or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra data shows that buyers of customer loyalty software rank the following features as their top priorities: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) LoyaltyXpert supports all three features that reviewers rate as most important: **Loyalty Program**, **Rewards Management**, and **Third-Party Integrations**. Together, these capabilities help businesses build and manage loyalty initiatives, handle rewards efficiently, and connect customer loyalty data with other systems, allowing teams to improve retention, deliver more relevant incentives, and create a more connected customer experience. Loyalty Program 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Rewards Management 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Strategize and implement rewards for returning customers, employees and other members Loyalty Cards 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Manage loyalty cards that hold rewards and promotions to incentivize customers to return Member Portal 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Online gateway through which members can access/update personal information Activity Tracking 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems Customer Surveys 4.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Tool to send questionnaires to customers to gauge feedback LoyaltyXpert 47 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Activity Tracking: A report showing what actions customers perform - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Gamification: Games or game-like elements to track progress and reward accomplishments - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Member Portal: Online gateway through which members can access/update personal information - Multi-Campaign: Manage multiple campaigns in one system - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Referral Tracking: Log and store the source of contacts/leads - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - SMS Marketing: Send promotional campaigns or transactional messages via text messages - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transaction History: Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) ### Starting price Free trial available Value for money 4.7 (3) 4.7 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent MR Meghna R. HR Consumer Goods ### "Over All It has helped us set up a program that can be easily used by our channel partners." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 26, 2022 Over All It has helped us set up a program that can be easily used by our channel partners. And the platform can be easily accessed by our technicians as it's a simple SaaS-based platform. Pros The interface is easy to understand for the channel partners and the end users can easily use it without any trouble. Cons Synchronization of data takes a long time and so it becomes very time-consuming. Other than that it is a great platform for providing loyalty to your channel partners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2023 We appreciate your valuable feedback regarding the synchronization of data on our platform. We sincerely apologize for any inconvenience this may have caused and assure you that we are fully committed to addressing this issue as our top priority. We understand the importance of timely and efficient data synchronization, and we are actively working on improving this feature to ensure a better user experience for our valued customers. Thank you for choosing our platform for providing loyalty to your channel partners. We will work tirelessly to keep earning your trust and loyalty. KG krushna G. Head Of Marketing Information Technology and Services ### "Easy to Implement " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 December 19, 2022 Its been more than 2 year and we are happy to grow end user base through this app to create consumer pull for a brand. Pros Its Simple SAAS base platform and end user / technician can easily use this without any difficulty Cons Client features takes time to implement, since its SAAS base common for all. Reasons for choosing LoyaltyXpert Easy to use without much hassle to end user. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2023 Thank you for your feedback regarding the time it takes to implement client features on our platform. We understand that as a SAAS-based solution, it is important to ensure that any changes or additions are made with the best interest of all our clients in mind and are stable and bug-free. We apologize for any inconvenience and hope you will give us the opportunity to demonstrate our ability to provide fast and efficient custom solutions. VN Venkatesh Naik K. Brand Manager Construction ### "Carpenter Loyalty app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 14, 2022 Very professional approach towards problem Pros The QR code scanner and redemption catalogue uniquely created for our use has been outstanding. Cons Everything is good, no cons soo far. Will have to wait and see the process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 23, 2023 Thank you for choosing our platform and for being a valued client. We look forward to continuing to provide you with exceptional service in the future. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.