# MRI Property Tree Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MRI Property Tree the right Property Management solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211213/MRI-Property-Tree/reviews --- MRI Property Tree 3.7 (15) [View alternatives](https://www.capterra.com/p/211213/MRI-Property-Tree/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MRI Property Tree Ease of use 4.1 Customer Service 3.4 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Geoff C. Business Manager Real Estate Used the software for: 2+ years ### "Honest Review" January 18, 2021 4.0 Overall my experience is quite good, there are a few niggling issues however even with these the product is still quite good and overtime I am sure these will be addressed. Pros The software is easy to use where most of the functions are intuitive and easy to learn. The fact that it is cloud based and accessible from anywhere is certainly a great advantage in the current environment. I also like the fact that most of the 3rd party software service we use integrate well within Property Tree and keeps all of the data in sync across systems. The trust accounting side of things if quite simple and a lot quicker to process compared to other products such as REST. Over the last 12-18 months there has been a number of improvements made to the software which has only made it better. Cons There are quite a few small issued which need to be fixed and it feel like key issues get buried in the uservoice forums. Some of the issues may only impact our agency however I also feel that they would be easy to rectify. Once major let down with the software would be the reporting. There is no consistent data in the output which makes it hard to create any detailed reporting. For example none of the reports identify who the allocated property manage is therefore if you export a report you need to spend to much time to manually manipulate the data to get any meaning full insights. I am aware of the BUsiness insights module within Property Tree however it is far too expensive at nearly $5,000.00 per year. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree The main point of difference for us was that it was cloud based compared to REST however was from the same developer being Rockend which was pretty much the biggest real estate software company in Australia at the time. Review Source JA Jordan A. Office Operations Real Estate Used the software for: Less than 6 months ### "PropertyTree - Simple and easy to use" February 1, 2021 4.0 We are saving a lot of time with many different things such as scheduling inspections, chasing up tenants for rent, doing mid month and end of month statements Pros The ease of use and automation of PropertyTree are the best things about this product. It is straightforward to get to where you need to be and processes that used to take 2 hours now take 30 minutes, particularly closing the period and paying landlords and creditors at the end of the month. Information is all displayed in front of the user and there is no clicking in and out of menus to see what you need. Automatic communications to tenants, landlords and tradespeople saves time and eliminates a whole process for our property managers. Interface is simple, easy and clean. Live chat questions are always answered really quickly (phone support can take some time on hold though). The knowledgebase is extremely helpful and can solve nearly an problem I have, although it would help if Cons The integration to PropertyTree from REST was easy - both being owned by MRI software, they were able to take care of everything from their end. There was some data cleanup needed but other than that the process was good. There are some features missing that we were used to with REST such as automatic water calculation with readings, salutations on contacts, the ability to mail merge to multiple contacts at one property (ie. Mr & Mrs Smith - rather than 2 letters, one going to each). These are only small things though that can be worked around. A big issue is that we are unable to pay tradespeople directly from the tenant (ie. pool chemicals invoice) We have to charge the owner first, then charge the tenant. This is an issue with some landlords who are not used to having to be reimbursed tenant expenses. This is also a problem with bond deductions. Integration with our inspection software is pretty good, could be better if the property could be moved over without an inspection having to be created, and without converting the tenant from a prospect before they move in. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree Better commercial property integration Review Source Paul M. Licensee Real Estate Used the software for: 2+ years ### "Disgraceful Support and Non-Existent Accountability" April 2, 2026 1.0 As the Licensee of a busy Perth CBD agency, I expect professional-grade support from my software partners. MRI Property Tree has failed on every front. The sales process is the last time you will ever get a prompt response. Our BDM is effectively a ghost; phone calls and emails go unanswered for days, if not weeks. When you finally give up and try the call center, you are routed to an offshore team that is clearly scripted and completely unequipped to handle complex billing or account inquiries. I am at my absolute wits' end. We are paying for a service that feels like it’s being run on autopilot with zero regard for the client experience. If you value your time and need a partner who actually answers the phone when a billing issue arises, look elsewhere. Avoid at all costs. Pros Advanced Unplugging: By making it impossible to get technical help over the phone, MRI is clearly looking out for my mental health by forcing me to step away from the computer and stare blankly at a wall in frustration. Cons The BDM "Ghosting" Phenomenon: Once the contract is signed, the Business Development Manager enters a witness protection program. Getting a callback for account-level issues is like trying to find a parking spot on St Georges Terrace at 9:00 AM—impossible. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree At the time, it was the only real cloud-based option. Review Source SP Shirelle P. Administrator Real Estate Used the software for: 6-12 months ### "Property Tree Program" January 20, 2021 5.0 Lot more efficient then other programs, Creditor Invoicing is a lot quicker. Pros Ease of use, everything on one page, can see Tenant, Property, Owner on one page which is fantastic Had great staff that helped with set up. Cons Emails, but Property Tree are working on this. An easier journal process would be great too. Tenant Rent downloads, as it will only pick up the number and not the name, property etc. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree Would have been a lot more work and would have had to enter data manually which was not an option. Property Tree were able to do this for us and were a lot more accommodating. Review Source JB James B. Director Real Estate Used the software for: 6-12 months ### "Property Tree user for 6-12 months." January 19, 2021 4.0 Our set-up person was good, but when it came to implementing it on the day, we had many dramas and overall that sullied the experience. That being said, since then, we've been overall happy. Pros We like the cloud based use and ease of access from work, home, and on the road. Easy to use tenant, property and landlord portal. Cons It doesn't have great reporting from an individual property manager. It could streamline financials better. Our Trust Accountant finds it slower and less easy to use than Property Me. Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree Overall it came down to comfort level with MRI/Rockend. We thought Property Me better, but not better enough to move away from the last 12 years of use in REST. Review Source MB Mariah B. Director Real Estate Used the software for: 6-12 months ### "Stay away | property tree is the worst program you can use. " February 11, 2025 1.0 Horrible Stay away from Property Tree. They do not know how to use their own software and when you ask for help the communication is so bad. Pros Nothing, the worst software you can use. Nothing good about it l, stay away to avoid headaches! Cons The fact that they have no communication and cannot help with any of their software. I had to make a complaint to the ACCC Alternatives considered [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Reason for choosing MRI Property Tree Should have gone with PropertyMe first to save myself the money and headaches! Switched from [PropertyMe](https://www.capterra.com/p/156513/PropertyMe/) Property was the worst program I used. They sold it as this great product but when you asked for help they could t help you because they didn’t know how to use the software either. (I have this in writing as well) I would never recommend property tree to anyone. Review Source Response from MRI Software April 16, 2025 Thank you for your review Mariah. We are sorry to hear that your experience with our software is not in line with the high level of service that we strive to provide to our clients. We are arranging for your account manager to reach out to you directly to discuss your concerns in more detail. VR Verified Reviewer General Manager Real Estate Used the software for: Less than 6 months ### "System missing key requirements and functions for commercial property management" November 12, 2024 3.0 Very disappointed. I have tried a few times to talk to the accounts executive about the issues we having with the system, however, my call never gets returned. Support and development are never able to assist with fixing issues with the software which we would think are fairly easy to correct. Pros It is a very easy and neat platform to use and has neat reports which are easy to read. Automation which should assist with productivity - is not always the case, unfortunately. Cons After using the system for a few weeks, you realise there are key functions missing for managing commercial properties. Key items of concern include, but are not limited to the following: - Not outgoing budget reporting. Can't track expenditure for the year against a budget. - Owner withheld funds function missing which was on our former system REST. Currently need to manually calculate and enter in a figure. - Can't assign a lease agreement to a new tenant, keeping existing details such as original lease start date. - Can't do mid-month rent reviews. If you have a mid-month rent review you need to raise a second invoice manually for the tenant after automated emails have been sent out and send again. This is very confusing to tenants. - Can't check key payment details before loading bank file to check GST entered correctly and creditor bank account details are correct. If incorrect you need to delete payment and reload which is extremely time-consuming. - GST reporting. Occasionally each report has a different GST figure (owner's report, GST report & income and expenses report). Concerned about what is reporting correctly and time-consuming checks required to ensure it is reporting correctly. - Entering creditor invoices does not allow multiple line items to be coded against different account codes. i.e Water rates and water usage. Invoice needs to be entered in twice. - Journals for incorrect GST entered is not possible. I can keep going, as there are so many shortcomings with this system, plus you get locked into a 3-year contract. Switched from [RestApp](https://www.capterra.com/p/252690/RestApp/) Needed a cloud-based system and MRI suggested this product. The demo seemed to show that it could work for a commercial property company, however hands on experience has been different. Review Source Response from MRI Software January 2, 2025 Hello – thank you for your detailed review, we value our client feedback and are very sorry to hear of your disappointing experience with our software. We would very much like to arrange for a senior manager to reach out to you to discuss your concerns in more detail, however, we cannot identify you without a name or company name. Please can you email support@propertytree.com with your contact details and we will arrange follow up. MG Michelle G. Managing Director Real Estate Used the software for: 2+ years ### "Nothing Good To Say About MRI Real Estate Software and Property Tree Business Model" June 4, 2024 1.0 Nothing but painful, arrogant & a waste of money Pros Absolutely nothing stands out about this product, service or people. Cons The most expensive and most unhelpful business I’ve come into contact running my business. I would recommend their competitor Property Me after trying to work with these people. Reason for choosing MRI Property Tree I was convinced to my regret this huge business was the most modern, easy to use professional business, I was mistaken. Review Source Response from MRI Software June 6, 2024 Hi Michelle, we're sorry to hear that your experience with us has been anything short of amazing! Your Account Manager has reached out to you directly to resolve any concerns you may have, but if there's anything else we can do to assist please contact our support team. BS Ben S. Operations Manager Real Estate Used the software for: 2+ years ### "AUMR Property Group " January 19, 2021 3.0 Overall our experience has been positive. We enjoy having access to an account manager if needed and working with your teams to try new things before they go live. Pros Overall in an age where cloud based systems are the norm and are now competing with each other it is important that you continually update and strive to be better. Overall what I like most about PT is the ability to export reporting in csv format and to have all the information at my fingertips. I also enjoy the new interface and information format. Mostly the repotting functionality and ability to audit. Cons Overall the ability to do the following, 1. Do an export of properties linked to the owner and the owners contact details. Example, 123 smith street. LL name, LL email, LL mobile, LL address. 2. The ability to send notices in merge documents through property tree. Example, routine inspection form 9 entry notices. 3. Not being able to integrate Gmail into communications so emails in and out are logged. (that might be a bit of an ask but I feel like we should strive for this). Review Source KB Kate B. Principal Real Estate Used the software for: Less than 6 months ### "Property Tree is like having a part-time employee" January 28, 2021 5.0 The implementation and training is second to none and I never felt as though I didn't have someone I could turn to and I could have immediate help if there was a hot issue. We feel as though our agency is communicating quicker with tenants, landlords and creditors, our paperwork is more organised and our accounting is very thorough and accurate. We look a lot more sophisticated than previously with our server based REST. So far after 6 months, Property Tree is feeling like we have a part-time employee, it is saving us a lot of time. Pros The Owner and Tenant Portals are one of the main features we like about the software and why we chose Property Tree. The simplicity and automation of Trust Accounting and daily receipting and reconciling has saved at least 5 hours each week. Property Tree Contacts is extremely useful and being able to access our files and tenant & owner information on any device no matter where we are has been a game changer. We are not chained to a desktop computer needing to log onto a server. Very sleek reporting designs and the ability to customise communications has been beneficial. Cons A Property Manager's app would be better to use on a mobile device rather than logging into the browser. Hard to navigate on a phone. Document storage and filing is clunky, the documents section looks messy with all the files in one place and not being able to create individual folders or save photos in batches is unfortunate. We are still using property folders on our One Drive which seems like a double up. The tiered pricing seems a little step in 100 property batches. It becomes very expensive when you tick over to 101 properties under management. Reason for choosing MRI Property Tree More robust Trust Accounting module, better pricing and easier integration from REST. Review Source RB Russell B. Director / Licensee Real Estate Used the software for: 2+ years ### "Property Tree Review" January 25, 2021 5.0 Overall it has been great. I year or 2 back the support was lacking and by phone it still is however the live chat works well and is very fast. Pros It is easy to use and having used if for over 5 years now, I have watched it grow and add more and more features. The best feature is Invoice Genius I think and its link to work orders as well. The app is very handy also. Cons I don't like the drop down menu once you save a document to label it. It was better without that previously. Not much else really as I have used it for so long that I know it well and works perfectly for my business. Reason for choosing MRI Property Tree It was referred to me and when i tested it I liked it and have used it ever since. Review Source KH Kerry H. Principal Real Estate Used the software for: 2+ years ### "Best Property Software" January 19, 2021 5.0 Pros Property Tree caters to all my management and sales solutions easily and being cloud-based can be accessed from anywhere on any device. With its automation, follow-ups, and integrations, a lot of time is saved and paperwork reduced. Cons The basic ownership statement style, which had the management fees itemised. Review Source PC Penny C. Owner property manager Real Estate Used the software for: 2+ years ### "Great Software" February 1, 2021 5.0 Easy convenient and friendly Pros The software is easy to use and I can work anywhere I am being cloud based. The chat based support is fantastic, great knowledge and heaps of patience answering my questions. Cons The commercial side is a bit tricky to navigate Reason for choosing MRI Property Tree No alternatives looked at Review Source RK Roger K. Licensee Real Estate Used the software for: 2+ years ### "Best Software in the market" January 27, 2021 5.0 The team at MRI Property Tree and the overall company is probably is very easy to deal with and very professional. Pros The fact that it loads up so quickly and I can use it on internet. It syncs seamlessly to other apps onto our phones. Cons This company is always improving so I'm happy with that Reason for choosing MRI Property Tree We felt this product is the best in the market Review Source DC Debbie C. Senior Property Manager Real Estate Used the software for: 1-2 years ### "Good product" January 28, 2021 4.0 Quite good, mid and end of month are very quick and easy to do Pros End of month statements allow us to send all copies of invoices with the statements Cons The notes area is not as good as it was in REST Reason for choosing MRI Property Tree It seemed easier to use and the transition from our old system was easier Review Source Similar Products Featured ## Related categories [Commercial Property Management](https://www.capterra.com/commercial-property-management-software/)[Real Estate Property Management](https://www.capterra.com/real-estate-property-management-software/)[Property Management](https://www.capterra.com/rental-property-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.