---
title: "VXT Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about VXT Software - reviews, pricing plans, popular comparisons to other VoIP products and more."
source_url: "https://www.capterra.com/p/211214/Vxt/"
page_type: "product"
language: "en"
---

# 

 VXT Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 16, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

VXT

## What is VXT?

VXT is a cloud-based VoIP phone system built for professionals. By integrating with the tools you use to run your business, VXT helps you to save time, mitigate risk and generate revenue by automatically managing your admin. VXT is the easiest phone system you will ever use. Enjoy reliable calling and industry-specific features like: recording and transcriptions, automatic time recording, SMS, advanced call routing, IVR, analytics, call tagging, and internal team chat. Join professionals worldwide in automating administrative tasks for a better client experience.

## What is VXT used for?

[Business Phone Systems](https://www.capterra.com/business-phone-systems-software/)[VoIP](https://www.capterra.com/voip-software/)[Call Recording](https://www.capterra.com/call-recording-software/)

Recognitions

Shortlist

Best ease of use

Best value for money

Top alternative

Featured

Overall rating

Based on 40 user reviews

Reviews sentiment

Positive

95%

Neutral

0%

Negative

5%

Starting price

$37.5

Per User, Per Month

Free trial  
not available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

-   Call Recording / 2025

Our "Best of" badge program showcases products with the highest ratings...

-   Business Phone Systems / 2026
-   Call Recording / 2026
-   Call Tracking / 2026
-   Telephony / 2026
-   Transcription / 2026
-   VoIP / 2026

Our "Best of" badge program showcases products with the highest ratings...

-   Business Phone Systems / 2026
-   Call Recording / 2026
-   Call Tracking / 2026
-   Telephony / 2026
-   Transcription / 2026
-   VoIP / 2026

Do you work for VXT?[Manage this product listing](https://www.g2.com/products/vxt/claim_requests/new?auto=true)

## VXT Overview

Updated September 2026

AI summary

VXT is a cloud-based telephony platform designed for businesses of all sizes seeking integrated calling, call management, and communication tools. It offers VoIP calling, call routing, recording, transcription, SMS messaging, and video conferencing, with a user-friendly interface and strong third-party CRM integrations. VXT is accessible across web, desktop, and mobile devices, supporting flexible team workflows.

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### VXT

4.8 (40)

VS.

[4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting Price

$37.5

Per User, Per Month

Starting Price

$350

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.8 (40)

Ease Of Use

4.4 (364)

Value For Money

4.7 (38)

Value For Money

4.3 (349)

Customer Service

4.7 (37)

Customer Service

4.1 (345)

## VXT alternatives

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Starting price

$18.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[800.com](https://www.capterra.com/p/208208/800-com/)

[4.7 (364)](https://www.capterra.com/p/208208/800-com/reviews/)

Starting price

$149.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208208/800-com/)

Highest Rated

[Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/169627/RingOver/)

[View all alternatives](https://www.capterra.com/p/211214/Vxt/alternatives/)

## FAQs about VXT

Overview

### Which roles and teams benefit most from VXT?

VXT is most used by recruitment teams, legal professionals, and business leaders such as directors, founders, and owners. Recruiters use it to manage high-volume calling and candidate communication, while lawyers and attorneys streamline client conversations. Operations and IT leaders benefit from centralized call workflows, system oversight, and improved team responsiveness.

Answer based on 40 reviews

Overview

### What company size and industries is VXT built for?

VXT is for small businesses that make and receive frequent calls, with 100% of reviewers coming from small companies. It is used most in Law Practice at 28%, followed by Human Resources at 18% and Legal Services at 18%, aligning with law firms, recruiters, and other professional services.

Answer based on 40 reviews

Features and Usability

### What are the key features of VXT?

VXT offers VoIP calling, call routing, call recording, call transcription, and automated attendant tools for communication management. It also includes CRM, contact management, chat and SMS messaging, reporting and analytics, access controls and permissions, billing and invoicing, and time tracking features such as automatic time capture and timesheets.

Integrations

### Which third-party tools and platforms does VXT integrate with?

VXT integrates with Actionstep, Karbon, JobAdder, and Smokeball, which are the most frequently mentioned by reviewers. It also connects to Clio, Bullhorn, HubSpot CRM, and Pipedrive, with exact integrations spanning legal, recruitment, and CRM workflows. Zapier and Webhook Relay extend connectivity to additional apps.

Answer based on 20 reviews

Getting Started and Support

### What training and onboarding options does VXT offer?

VXT provides in-person training, live online sessions, webinars, documentation, and videos to help teams get started. In-person and live online options support guided instruction, webinars cover topic-focused sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review.

Getting Started and Support

### What customer support options does VXT offer?

VXT provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users generally describe the support team as helpful and responsive, with issues often resolved quickly, though some report occasional delays during business hours and repetitive article-based replies when using email support.

Answer based on 6 reviews

## Features

AI summary

Based on 2,539 VoIP reviews

Capterra data shows that buyers of VoIP software rank the following features as their top priorities:

-   **VoIP Connection** (**69%** of reviewers rated this feature as critical)
-   **Screen Sharing** (**69%**)
-   **Online Voice Transmission** (**58%**)

VXT supports **VoIP Connection** and **Online Voice Transmission**, covering two of the most requested capabilities for VoIP buyers. However, it does not include **Screen Sharing**. Instead, it offers other highly rated features such as **Video Conferencing** (**63%**), **Mobile Access** (**56%**), and **Chat/Messaging** (**54%**). These features help teams stay connected across devices, handle conversations in more than one format, and manage day-to-day communication more efficiently, helping businesses maintain responsive internal and customer communication.

VoIP Connection

4.8 (5)

60.00% of 5 reviewers that rated this feature as important or highly important

Place/receive calls through voice over IP connection

Mobile Access

4.4 (26)

88.46% of 26 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Chat/Messaging

4.8 (14)

71.43% of 14 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Voice Mail

4.5 (22)

77.27% of 22 reviewers that rated this feature as important or highly important

Computer-based system that allows users to send and receive voice messages

Call Transfer

4.7 (19)

84.21% of 19 reviewers that rated this feature as important or highly important

Transfers live calls to other agents

Call Routing

4.6 (14)

78.57% of 14 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

VXT 52 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes
- Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator.
- Automatic Transcription: Use AI to convert voice into text automatically
- Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.
- Call Conferencing: Facilitate virtual conferences that connect multiple people remotely
- Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details
- Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance
- Call Recording: Record the audio of phone conversations for quality assurance purposes
- Call Reporting: Track and report on all incoming and outgoing calls
- Call Routing: Sends voice calls to a specific queue based on predetermined criteria
- Call Tagging: Highlight specific time marks for annotation and review purposes
- Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number
- Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources
- Call Transcription: Voice conversion to text
- Call Transfer: Transfers live calls to other agents
- Caller ID: Identify the number and contact information of a caller before answering the phone
- Chat/Messaging: Communicate using direct chat or messages within the system
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat
- Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls
- Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc.
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customizable Reports: Alter the layout and content of reports
- File Transfer: Move files across different systems or networks
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response
- Live Chat: Ability to chat online in real time
- Mobile Access: Access software remotely via mobile devices
- Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user
- Multi-Language: Manage and support multiple languages
- On-Demand Recording: Record the audio of phone conversations for quality assurance purposes
- Online Voice Transmission: Transmit voice and other information digitally
- Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Reporting: Active reporting of data and metrics
- Real-Time Updates: Receive system updates as soon as any changes are made
- Recording: Record live video calls to play later
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- SMS Messaging: Send messages via SMS
- Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Video Conferencing: Connect with meeting participants remotely over video
- Voice Mail: Computer-based system that allows users to send and receive voice messages
- VoIP Connection: Place/receive calls through voice over IP connection

---

Get Advice

We can help you find the software with the features you need.

Features

4.7 (40)

4.7

Based on 40 reviews

## Pricing

Value for money

4.7 (38)

VXT

$37.50

Per User,Per Month

Value for money

4.7 (38)

4.7

Based on 38 reviews

## Integrations

[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[

Clio](https://www.capterra.com/p/105428/Clio/)[

Bullhorn](https://www.capterra.com/p/140531/Bullhorn-Recruiting-Software/)[

8am MyCase](https://www.capterra.com/p/115613/MyCase/)[

Smokeball](https://www.capterra.com/p/133656/Smokeball/)[

Access Vincere Evo](https://www.capterra.com/p/152350/Vincere/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (37)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (37)

4.7

Based on 37 reviews

## User reviews

Overall rating

4.8

Based on 40 reviews

Filter by rating

5(36)

4(2)

3(0)

2(0)

1(2)

Mentioned topic

Sorted by most recent

Rebecca W.

Attorney Owner

Law Practice

### "A Game-Changer for Solo Practitioners"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 10, 2026

I've used VXT for about a week and it's already changed how I run my practice. Running a solo firm means every minute matters, and VXT has given me back time I used to spend on note-taking and manual data entry. The direct sync with FileVine and Lawmatics means my documentation is more consistent and my billing is more accurate. It's rare that a tool delivers this much practical value this fast.

Pros

VXT has eliminated the need for me to take manual notes during meetings and calls, it records everything automatically. The one-click import into FileVine and Lawmatics is the real differentiator: my call and meeting notes land directly in the correct project or matter without any extra data entry. As a solo practitioner, that integration alone has saved me hours every week. It's also made my timekeeping more accurate and my case files more thorough, since nothing gets lost to a rushed handwritten note or a fading memory after a long day of calls.

Cons

Literally, Absolutely, Nothing. VXT GETS IT. My one ask is a proper PDF export for transcripts and a meeting summary, since that would let Filevine's LOIS AI work with the data directly. As it is, I just copy and paste the transcript into a Word doc and upload that into the project. Even with that gap, it's rare that a tool delivers this much practical value this fast.

Switched from

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Because I wanted more efficient note taking and integration with my practice management systems.

Alternatives considered

[Hona](https://www.capterra.com/p/10016532/Hona/)

[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)

Reasons for choosing VXT

VXT blows the competition out of the water with native, seamless integration with my practice management software (FileVine) and my CRM (Lawmatics).

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Attorney

Law Practice

### "Cool Concept, Terrible Execution and even worse customer support"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

April 23, 2026

Only able to interface with an AI Bot most of the time. There is no phone number for a helpdesk or support. When emailing for support, they just sent the same articles over and over that did not solve problems with the system.

Pros

I liked the concept, but the execution didn't work. We had people trying to reach us on our personal cells or Facebook, because they would end up stuck in an endless loop on the phone. Avoid this at all costs. This hurt our business, and they did not take responsibility for their mistakes.

Cons

We weren't told it works best on a computer rather than a cellphone. Never told you need to reset your computer constantly. Also, we lost many calls because people got stuck in the call tree, and VXT couldn't resolve this or explain why it was happening. We had billing questions, but we kept going in circles and didn't get answers from them, just emails with an AI Bot. Huge lag time between calls being transferred from one caller to the next.

Switched from

[AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/)

Idea was to save money and to benefit from having calls transcribed.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

PH

Paul H.

MD

Accounting

### "The best phone system we have used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 26, 2025

Couldn't be happier! The training has been great, everyone knows how to use the system, support is quick and efficient. \[sensitive content hidden\] helped us get setup and he's been just great!

Pros

We were previously with Focus Telecom. Comparing VXT to them is like night and day, VXT is just amazing, quality calls, easy to use, connects directly to our CRM - Karbon. Love it!

Cons

It's difficult to write something here as I literally have nothing to write as my experience has been great.

Switched from

[Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/)

Focus are the worst company ever! VXT are so much better!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

Ashley M.

Owner

Legal Services

### "Don't bother"

1.0

Overall Rating

1.0

1.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

October 14, 2025

Pros

Interested in the IA, however became very disappointed in the product and the lack of professionalism

Cons

Review from the Founder From the very first contact, this company showed a lack of professionalism. My CEO clearly stated our requirements, including essential features like call whisper, barge, and monitoring. Their sales representative responded by telling her that our company did not need those features. Telling a CEO what her company needs is unacceptable and out of line. Instead of focusing on business, he attempted to talk about New Zealand and even displayed a screensaver, which had nothing to do with our operational needs. We still gave them a chance. We reached out for support and received no response for more than a week. No urgency and no accountability. When we tested the platform, the call quality was extremely poor. Clean audio became fuzzy and distorted. The AI offering could not make up for the basic failure in audio performance. There are providers delivering high call clarity, full functionality, and AI at a lower cost. This service failed in professionalism, support, and performance. It is not suitable for any serious business operation.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

KA

Karolina A.

Operations manager

Legal Services

### "VXT is modern, intuitive & effective! "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 4, 2025

We love it! VXT has helped increase the productivity and efficiency of the team. Would recommend to any business!

Pros

It integrates with our software and it’s very user friendly. Workflow and client response has improved significantly because of the integrations. Really happy with this product. The staff is friendly, patient and accesible.

Cons

We are in USA CST time zone. Sometimes is little challenging if we need support during our working business hours and there is not technical support at that time. But the staff is amazing and responded timely to the best of their ability. We wish the team chat was a bit more team oriented (could respond to threads, label chats, etc). Looking forward to see those changes in the future!

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Ring Central was not cost effective for what they offered. It was also not user friendly

Alternatives considered

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Reasons for choosing VXT

It integrated with our case management system and was cost effective.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

November 14, 2025

Thanks for the review!

CW

Charli W.

Client Success Manager

Law Practice

### "VXT is a game changer for any firm. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 2, 2025

5 star, 10 out of 10, seamless and stress free. I reconmend it for very firm from sole practice to the largest of firms. You cannot put a price on our precious time.

Pros

The way the company onboarded our firm took all the stress and fear out of implementing a new tech product. It was such a simplified process that has just been a breeze. And the hours of saved billable time and protection for our firm is the cherry on top.

Cons

The only con is the pre recorded message about the calls being recorded, it will be great when we can personalise it.

Switched from

[Webex Connect](https://www.capterra.com/p/168110/IMIconnect/)

The product wasnt consistant, it continued to drop out and we could not track our calls or access our phone records

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

November 14, 2025

Thanks for the review! p.s. Custom recording announcements are now out!

DY

Dannielle Y.

Senior Associate

Law Practice

### "System is a gamechanger for lawyers!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

June 30, 2025

Game changer for file note recording! Easy to log time entries straight to CMR. Saves time and that's a win for me as a lawyer! Easy to install, easy to use. Links to Clio (which is CMR we use) and one click it is time recorded and logged together with transcript and summary.

Pros

The transcription summary! Game changer for file noting! It not only transcribes the conversation but provides an accurate summary of what was discussed and even agreed pathway forward discussed etc.

Cons

Now that it is implemented and in action there is nothing negative, I can think of. The worst part was when we were told we were moving to a new system, because change isn't for everyone right! But I am glad we did changeover.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

November 14, 2025

Thanks for the review!

IF

Ilya F.

Lawyer

Law Practice

### "intuitive and revolutionary"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 30, 2025

The VXT team are very responsive, the onboarding was a breeze, and the game changing functionality has added value to the firm. We love it.

Pros

seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients!

Cons

The main regret is that we didn’t have it sooner! VXT is the easiest software decision we have made as a law firm.

Switched from

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)

VXT has many more law firm specific functionality Teams didn’t have.

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

November 14, 2025

Thanks for the review! Glad to hear the only regret is not having it sooner!

RH

Ryann H.

Director of Operations

Legal Services

### "HPSR loves VXT"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 29, 2025

Wonderful from product to people we have worked with. Everyone in our firm is pleased with this company.

Pros

Their customer service and overall product innovation. Always very helpful and always take suggestions seriously.

Cons

Sometimes the hours from US to NZ can be tough but most times any immediate issues are handled quickly.

Switched from

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

Ease of use, call handling, price, and the billing integration

Review source

Vendor Referred: This reviewer was invited by the software vendor to submit an honest review.

Response from Vendor

November 14, 2025

Thanks for the review!

SB

Shoshanna B.

Owner Attorney at Law

Law Practice

### "Will stay with forever!! Great Product, Great Company!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 19, 2025

Wonderful product from a wonderful company. A little help setting up numbers and explaining a lot more about getting truly localized numbers would have saved my initial heartache, but the company was able to pivot and get it right, quick!!

Pros

The number of features and ease of use of these features is amazing! Love that it records and outlines the calls. Very impressed that an issue that arose for me was handled very well by VXT.

Cons

The charging over and over for changes trying to get it setup, when quoted one whole price, want to just pay that price. The expectation that VXT would simply hold my monies meant to be refunded for a whole year and simply apply to next years bill was not reasonable. But, they ultimately fixed this for me and I appreciate it.

Switched from

[Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

More features such as AI outlines, summaries, and full accurate transcript reporting

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

June 16, 2025

Thank you for the review!

[View all Reviews](https://www.capterra.com/p/211214/Vxt/reviews/)

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Popular comparisons

[800.com vs VXT](https://www.capterra.com/compare/208208-211214/800-com-vs-Vxt)

[Ringover vs VXT](https://www.capterra.com/compare/169627-211214/RingOver-vs-Vxt)