--- title: "VXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is VXT the right VoIP solution for you? Explore 40 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211214/Vxt/reviews/" page_type: "reviews" language: "en" --- VXT 4.8 (40) [View alternatives](https://www.capterra.com/p/211214/Vxt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 20th, 2026 # Reviews of VXT Ease of use 4.8 Customer Service 4.7 ## Pros and Cons in Reviews IF Ilya F LawyerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients!“ June 30, 2025 Sara M AttorneyLaw Practice, 11 - 50 employeesUsed the software for: Less than 6 months. “There is no phone number for a helpdesk or support. When emailing for support, they just sent the same articles over and over that did not solve problems with the system.“ April 23, 2026 dk darren k firm principalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “it's integration w Actionstep allows seamless capture and optional billing of all client calls“ January 14, 2025 LC Lory Cecile C Talent ScoutHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “This functionality is seamlessly integrated with JobAdder, enabling me to automatically save and organize my notes, ensuring that I never miss important details from my conversations.“ June 18, 2024 Morgan J General ManagerHuman Resources, 51 - 200 employeesUsed the software for: Less than 6 months. “VXT's integration with our Applicant Tracking System is terrific.“ January 9, 2025 ## Showing most helpful reviews Showing 1-25 of 40 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Trevor B. President Accounting Used the software for: Less than 6 months ### "VXT is the best VOIP system I've tried" January 20, 2025 5.0 Pros My firm uses Karbon, so have the contacts synced and the transcripts of the calls saved within Karbon is huge timesaver. Cons There's nothing really that I don't like. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper was always having issues logging in and didn't sync with Karbon Review Source Response from VXT January 21, 2025 Thank you Trevor! dK darren K. firm principal Law Practice Used the software for: 2+ years ### "VXT is a no brainer for firms using Actionstep" January 14, 2025 5.0 a pleasure to deal with and an integral, foundational cornerstone of the business - so it must be rock solid, and it is. Pros it's integration w Actionstep allows seamless capture and optional billing of all client calls the AI transcription of calls and their seamless insertion as file notes into Actionstep is wonderful. the intuitive call flow building GUI let us tailor the incoming call flow to suit us the onboarding experience was excellent as we transitioned from our previous VOIP provider the platform has been rock solid - far more so than our NBN service when we had a transferring from reception problem, the VXT tech support kept working the problem w us until it was resolved. Cons that I can't search across messages w all contacts that I can't get a summary of interactions w a contact I can't filter by contact types needs an outlook add in Switched from [3CX](https://www.capterra.com/p/158704/3CX/) lack of integration w Actionstep. no love from the vendor or interest Review Source Response from VXT January 17, 2025 Hi Darren, thank your for your feedback. This has been passed to our product team. AM Ashley M. Owner Legal Services Used the software for: Less than 6 months ### "Don't bother" October 14, 2025 1.0 Pros Interested in the IA, however became very disappointed in the product and the lack of professionalism Cons Review from the Founder From the very first contact, this company showed a lack of professionalism. My CEO clearly stated our requirements, including essential features like call whisper, barge, and monitoring. Their sales representative responded by telling her that our company did not need those features. Telling a CEO what her company needs is unacceptable and out of line. Instead of focusing on business, he attempted to talk about New Zealand and even displayed a screensaver, which had nothing to do with our operational needs. We still gave them a chance. We reached out for support and received no response for more than a week. No urgency and no accountability. When we tested the platform, the call quality was extremely poor. Clean audio became fuzzy and distorted. The AI offering could not make up for the basic failure in audio performance. There are providers delivering high call clarity, full functionality, and AI at a lower cost. This service failed in professionalism, support, and performance. It is not suitable for any serious business operation. Review Source BG Brenna G. Technical Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "New Users Happy with VXT" February 20, 2025 5.0 We are brand new to the platform, but so far it's great. I am excited that it brings our office into the future with a VOIP phone application and allows our staff to work remotely without added hassle of a separate, mobile phone number. Pros We are pleased with how straightforward and user-friendly VXT seems to be. The integration with MyCase is going to be a remarkable upgrade for our practice. Cons There are a few missing pieces with the MyCase integration that would be super helpful (call log updates instead of notes on a case). Something we are going to struggle with is transitioning from our current chat tool over to VXT. I don't see the need to have multiple intra-office chat tools and that's going to be confusing. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[MightyCall](https://www.capterra.com/p/135394/MightyCall/) Reason for choosing VXT Integration with MyCase, excellent customer support Review Source Response from VXT February 25, 2025 Thanks so much Brenna. Please reach out to our team if you have any questions about the chat function - we have lots of updates planned for this part of VXT too! NN Natalie N. Recruitment Consultant Human Resources Used the software for: 6-12 months ### "THE BEST PHONE SYSTEM " March 6, 2025 5.0 Amazing in terms of the product and even better support, the team are there to help you settle in and also for any system assistance Pros This is BY FAR the BEST Phone System that I have ever used. As a recruiter it is a game changer! Cons Oooohh, this is really hard to say as I genuinely cannot fault it ! Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing VXT System was better with VXT and Support is amazing Review Source Response from VXT March 6, 2025 Thank you Natalie! CR Clar R. Lead Talent Scout Human Resources Used the software for: 6-12 months ### "VXT Review - Overall a Positive Experience" March 11, 2025 5.0 Pros It's user friendly interface and it's flexibility for cross platform access. The clean and modern dashboard allows me to manage calls, voicemails, and settings with ease. I love that I'm not being tied down to one device as I can also access VXT on my phone. Cons Occasional call quality issues, depending on internet stability. While it generally delivers clear audio, there had been cases of unexpected dropped calls due to unstable network. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) We were looking for a more cost effective solution Review Source Response from VXT March 13, 2025 Thanks Clar! SR Stuart R. Director Accounting Used the software for: 2+ years ### "JBM couldn't live without VXT" January 23, 2025 5.0 Love it - it's given me so much certainty in my communications with clients and my ability to provide a complete service. Conversations are clear and is the best in class Pros Vxt brings all my platforms together and brings my communication into my workflow systems. Without it I would lose so many notes and information around my clients. Cons Can't think of one! The only thing I could say if it's free it might be better Switched from [Voyager](https://www.capterra.com/p/229304/Voyager/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ease of use and the ability to transcribe at the time was very important Review Source Response from VXT March 6, 2025 Thanks Stuart! Morgan J. General Manager Human Resources Used the software for: Less than 6 months ### "General Manager" January 9, 2025 5.0 Excellent. Very glad the organisation made the switch to VXT. Pros Ease of set up and use. VXT's integration with our Applicant Tracking System is terrific. Cons I can't think of any cons with the VXT product. Switched from [ARC Platform](https://www.capterra.com/p/185524/ARC-Monitoring/) It was rubbish, lack functions, continually dropped calls when we tried to transfer and support was below expectations. Review Source Response from VXT January 10, 2025 Thanks for sharing! We're glad you made the switch! DY Dannielle Y. Senior Associate Law Practice Used the software for: 6-12 months ### "System is a gamechanger for lawyers!" June 30, 2025 5.0 Game changer for file note recording! Easy to log time entries straight to CMR. Saves time and that's a win for me as a lawyer! Easy to install, easy to use. Links to Clio (which is CMR we use) and one click it is time recorded and logged together with transcript and summary. Pros The transcription summary! Game changer for file noting! It not only transcribes the conversation but provides an accurate summary of what was discussed and even agreed pathway forward discussed etc. Cons Now that it is implemented and in action there is nothing negative, I can think of. The worst part was when we were told we were moving to a new system, because change isn't for everyone right! But I am glad we did changeover. Review Source Response from VXT November 14, 2025 Thanks for the review! MK Mike K. Solicitor Director Law Practice Used the software for: Less than 6 months ### "VXT is Awesome for Sole Practitioners" March 8, 2025 5.0 I'm finding VXT to be awesome! As a sole practitioner (currently), I'm finding it invaluable to allow me to record calls, transcribe and summarise them, link call records to my matter management software and so much more. It's a tool I would seriously struggle without. Pros I love the flexibility of using VXT on my computer, iPad and iPhone. I can take a call from any device. I also love the fact that I can (on my computer) send text messages to my clients more easily than thumb-typing on my phone. I can also keep a record of those text messages more easily by copying the text exchanges and saving them in my matter management software. Lastly, I love the fact that I can keep a record of my phone calls as an MP3 file in my matter management software. Cons The SMS feature is a little tricky to operate because when you press ENTER on the keyboard to get a new line, you invariably end up sending the text message unexpectedly. Also, when you send one text message and then open up another contact to message them, you get the previous text message copied as a draft in your text field. Then, if you hit ENTER accidentally, you end up sending the text message out to the wrong person. Review Source Response from VXT March 13, 2025 Thank you! LCC Lory Cecile C. Talent Scout Human Resources Used the software for: Less than 6 months ### "VXT Review" June 18, 2024 5.0 Pros What I appreciate about VXT is its simplicity and straightforwardness, making it incredibly user-friendly. It provides all the features I need to make my work more efficient and easy to manage. One feature I particularly like is the note-taking capability, which allows me to jot down notes in real-time while speaking with candidates on the phone. This functionality is seamlessly integrated with JobAdder, enabling me to automatically save and organize my notes, ensuring that I never miss important details from my conversations. Cons So far, I haven't encountered any difficult features or challenging situations while using VXT. It includes all the tools I need to simplify my work, along with additional features like call transfer that I can utilize. The platform is intuitive and user-friendly, making it easy to navigate and use effectively. Everything has been working perfectly for me, and there hasn't been a single aspect that I dislike. The seamless integration of its features into my workflow has significantly enhanced my productivity and efficiency. Review Source Response from VXT September 1, 2024 Thank you for your review, we're so glad you are loving VXT! KL Kim L. Director Human Resources Used the software for: 6-12 months ### "Definitely recommend" May 24, 2024 5.0 Very positive. Assistance is personal and always helpful. Pros Ease of use, Integration with our CRM, call quality. Cons There are very few negatives if any. On occasion the call quality drops. When this happens it does go below acceptable but it is very rare. I think this happens with any voip, so wouldn't be fair to put much weight into that when comparing. Review Source Response from VXT May 29, 2024 Thanks for making the switch to VXT! We appreciate your partnership. SM Sarah M. Operations Manager Legal Services Used the software for: I used a free trial ### "Better functionality, great service" June 7, 2022 5.0 VXT has been extremely helpful for us. We no longer have to rely on a third party to change our call flow and voice messages for public holidays. We can record time and notes directly into our case management system from the VXT app. The transcription of voicemails is a nice touch. The VXT team have been very responsive and helpful during our transition. Pros VXT has amazing functionality. It gives the customer full control of their call flows, users and messages, and integrates with other services (such as ActionStep). Cons We have only had minor issues with VXT, which have been quickly resolved by the customer support team. Review Source Rebecca W. Attorney Owner Law Practice Used the software for: Less than 6 months ### "A Game-Changer for Solo Practitioners" August 10, 2026 5.0 I've used VXT for about a week and it's already changed how I run my practice. Running a solo firm means every minute matters, and VXT has given me back time I used to spend on note-taking and manual data entry. The direct sync with FileVine and Lawmatics means my documentation is more consistent and my billing is more accurate. It's rare that a tool delivers this much practical value this fast. Pros VXT has eliminated the need for me to take manual notes during meetings and calls, it records everything automatically. The one-click import into FileVine and Lawmatics is the real differentiator: my call and meeting notes land directly in the correct project or matter without any extra data entry. As a solo practitioner, that integration alone has saved me hours every week. It's also made my timekeeping more accurate and my case files more thorough, since nothing gets lost to a rushed handwritten note or a fading memory after a long day of calls. Cons Literally, Absolutely, Nothing. VXT GETS IT. My one ask is a proper PDF export for transcripts and a meeting summary, since that would let Filevine's LOIS AI work with the data directly. As it is, I just copy and paste the transcript into a Word doc and upload that into the project. Even with that gap, it's rare that a tool delivers this much practical value this fast. Alternatives considered [Hona](https://www.capterra.com/p/10016532/Hona/)[Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Reason for choosing VXT VXT blows the competition out of the water with native, seamless integration with my practice management software (FileVine) and my CRM (Lawmatics). Switched from [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Because I wanted more efficient note taking and integration with my practice management systems. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: Less than 6 months ### "Cool Concept, Terrible Execution and even worse customer support" April 23, 2026 1.0 Only able to interface with an AI Bot most of the time. There is no phone number for a helpdesk or support. When emailing for support, they just sent the same articles over and over that did not solve problems with the system. Pros I liked the concept, but the execution didn't work. We had people trying to reach us on our personal cells or Facebook, because they would end up stuck in an endless loop on the phone. Avoid this at all costs. This hurt our business, and they did not take responsibility for their mistakes. Cons We weren't told it works best on a computer rather than a cellphone. Never told you need to reset your computer constantly. Also, we lost many calls because people got stuck in the call tree, and VXT couldn't resolve this or explain why it was happening. We had billing questions, but we kept going in circles and didn't get answers from them, just emails with an AI Bot. Huge lag time between calls being transferred from one caller to the next. Switched from [AT&T Contact Center](https://www.capterra.com/p/245399/ATT-Contact-Center/) Idea was to save money and to benefit from having calls transcribed. Review Source KA Karolina A. Operations manager Legal Services Used the software for: Less than 6 months ### "VXT is modern, intuitive & effective! " July 4, 2025 4.0 We love it! VXT has helped increase the productivity and efficiency of the team. Would recommend to any business! Pros It integrates with our software and it’s very user friendly. Workflow and client response has improved significantly because of the integrations. Really happy with this product. The staff is friendly, patient and accesible. Cons We are in USA CST time zone. Sometimes is little challenging if we need support during our working business hours and there is not technical support at that time. But the staff is amazing and responded timely to the best of their ability. We wish the team chat was a bit more team oriented (could respond to threads, label chats, etc). Looking forward to see those changes in the future! Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing VXT It integrated with our case management system and was cost effective. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ring Central was not cost effective for what they offered. It was also not user friendly Review Source Response from VXT November 14, 2025 Thanks for the review! PH Paul H. MD Accounting Used the software for: Less than 6 months ### "The best phone system we have used" November 26, 2025 5.0 Couldn't be happier! The training has been great, everyone knows how to use the system, support is quick and efficient. \[sensitive content hidden\] helped us get setup and he's been just great! Pros We were previously with Focus Telecom. Comparing VXT to them is like night and day, VXT is just amazing, quality calls, easy to use, connects directly to our CRM - Karbon. Love it! Cons It's difficult to write something here as I literally have nothing to write as my experience has been great. Switched from [Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/) Focus are the worst company ever! VXT are so much better! Review Source SB Scott B. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Founder- Partner" March 13, 2025 5.0 From the original launch with \[sensitive content hidden\], are experience has been wonderful. \[sensitive content hidden\] is VERY involved with the day to day, and often chimes in. They are always working on making things better every day. Pros I love VXT!! One of the greatest pieces is the mobile experience. I have not experienced a VOIP system with a mobile app like VXT. Cons It is not integrated with campaigns in loxo. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing VXT Mobile, service, and open Integrtaion. the team had a vision and executes it Switched from [CommunicatorBase](https://www.capterra.com/p/150165/CommunicatorBase/) Integration and Moble. The mobile is rock solid. Texting is a vital part of the business. We live on campaigns and need this feature Review Source Response from VXT March 13, 2025 Thank you! IF Ilya F. Lawyer Law Practice Used the software for: 6-12 months ### "intuitive and revolutionary" June 30, 2025 5.0 The VXT team are very responsive, the onboarding was a breeze, and the game changing functionality has added value to the firm. We love it. Pros seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients! Cons The main regret is that we didn’t have it sooner! VXT is the easiest software decision we have made as a law firm. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) VXT has many more law firm specific functionality Teams didn’t have. Review Source Response from VXT November 14, 2025 Thanks for the review! Glad to hear the only regret is not having it sooner! RH Ryann H. Director of Operations Legal Services Used the software for: 1-2 years ### "HPSR loves VXT" June 29, 2025 5.0 Wonderful from product to people we have worked with. Everyone in our firm is pleased with this company. Pros Their customer service and overall product innovation. Always very helpful and always take suggestions seriously. Cons Sometimes the hours from US to NZ can be tough but most times any immediate issues are handled quickly. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ease of use, call handling, price, and the billing integration Review Source Response from VXT November 14, 2025 Thanks for the review! SB Shoshanna B. Owner Attorney at Law Law Practice Used the software for: Less than 6 months ### "Will stay with forever!! Great Product, Great Company!" May 19, 2025 5.0 Wonderful product from a wonderful company. A little help setting up numbers and explaining a lot more about getting truly localized numbers would have saved my initial heartache, but the company was able to pivot and get it right, quick!! Pros The number of features and ease of use of these features is amazing! Love that it records and outlines the calls. Very impressed that an issue that arose for me was handled very well by VXT. Cons The charging over and over for changes trying to get it setup, when quoted one whole price, want to just pay that price. The expectation that VXT would simply hold my monies meant to be refunded for a whole year and simply apply to next years bill was not reasonable. But, they ultimately fixed this for me and I appreciate it. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) More features such as AI outlines, summaries, and full accurate transcript reporting Review Source Response from VXT June 16, 2025 Thank you for the review! MA Matthew A. Managing Director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Best softphone on the market at a great value!" April 17, 2025 5.0 Best softphone out there I have used. Very easy to use. Great support when needed. No negatives to it. Pros User friendly interface. Records and transcribes call with summaries. Integrates with CRM easily. Constantly enhancing with improvements Cons I am very happy with the product so far. There is not really anything I have come across I dislike. Maybe a slight lag when dialling out to it coming through on mobile but we are talking seconds Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) new business. used the others in my old company. Teams and cloudcall Review Source Response from VXT June 16, 2025 Thanks for the review! CW Charli W. Client Success Manager Law Practice Used the software for: Less than 6 months ### "VXT is a game changer for any firm. " July 2, 2025 5.0 5 star, 10 out of 10, seamless and stress free. I reconmend it for very firm from sole practice to the largest of firms. You cannot put a price on our precious time. Pros The way the company onboarded our firm took all the stress and fear out of implementing a new tech product. It was such a simplified process that has just been a breeze. And the hours of saved billable time and protection for our firm is the cherry on top. Cons The only con is the pre recorded message about the calls being recorded, it will be great when we can personalise it. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) The product wasnt consistant, it continued to drop out and we could not track our calls or access our phone records Review Source Response from VXT November 14, 2025 Thanks for the review! p.s. Custom recording announcements are now out! DD Dinesh D. DIRECTOR Accounting Used the software for: Less than 6 months ### "Easy to use | Brilliant Interface | Easy to Setup " February 19, 2025 5.0 Awesome APP ! \[sensitive content hidden\] was great too! I loved the first look and will leave my review after 2 months again. Switching from MS Teams Pros 1) Setup 2) Onboarding 3) Interface - Easy to understand and make sense Cons Karbon Integration is having a little loopwhole when searching for a project to tag the call to, But still way better when I compare to MS Teams. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Because its Microsoft Product and thats what you can expect from their support team. Review Source Response from VXT March 3, 2025 Thanks for your review! SS Susan S. Accountant Business Owner Principal Accounting Used the software for: 1-2 years ### "THE SPECTACULAR-ness of VXT " January 13, 2025 5.0 Absolutely SEAMLESS, SIMPLE & EASY TO IMPLEMENT and USE, STUNNING, BRILLIANT, SPECTACULAR ... and I could go on about this incredible business and APP ... from initial in-depth enquiry, to on-boarding to implementing and using has been simple and seamless - with VXT holding our hand whenever and wherever needed along the way ... with the support out of this world Pros The incredible people-focussed people, the outstanding and amazing service and the VXT programme itself Cons There is absolutely nothing that my team and I do not like about VXT in its entirety Review Source Response from VXT January 14, 2025 Thank you so much Susan! We love having you as a customer Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.