# VXT Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VXT the right VoIP solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211214/Vxt/reviews --- VXT 4.8 (38) [View alternatives](https://www.capterra.com/p/211214/Vxt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VXT Ease of use 4.8 Customer Service 4.8 ## Pros and Cons in Reviews IF Ilya F LawyerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients!“ June 30, 2025 LC Lory Cecile C Talent ScoutHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “This functionality is seamlessly integrated with JobAdder, enabling me to automatically save and organize my notes, ensuring that I never miss important details from my conversations.“ June 18, 2024 dk darren k firm principalLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “it's integration w Actionstep allows seamless capture and optional billing of all client calls“ January 14, 2025 KA Karolina A Operations managerLegal Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Workflow and client response has improved significantly because of the integrations.“ July 4, 2025 ## Showing most helpful reviews Showing 1-25 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Morgan J. General Manager Human Resources Used the software for: Less than 6 months ### "General Manager" January 9, 2025 5.0 Excellent. Very glad the organisation made the switch to VXT. Pros Ease of set up and use. VXT's integration with our Applicant Tracking System is terrific. Cons I can't think of any cons with the VXT product. Switched from [ARC Platform](https://www.capterra.com/p/185524/ARC-Monitoring/) It was rubbish, lack functions, continually dropped calls when we tried to transfer and support was below expectations. Review Source Response from VXT January 10, 2025 Thanks for sharing! We're glad you made the switch! MA Matthew A. Managing Director Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Best softphone on the market at a great value!" April 17, 2025 5.0 Best softphone out there I have used. Very easy to use. Great support when needed. No negatives to it. Pros User friendly interface. Records and transcribes call with summaries. Integrates with CRM easily. Constantly enhancing with improvements Cons I am very happy with the product so far. There is not really anything I have come across I dislike. Maybe a slight lag when dialling out to it coming through on mobile but we are talking seconds Switched from [CloudCall](https://www.capterra.com/p/135009/CloudCall/) new business. used the others in my old company. Teams and cloudcall Review Source Response from VXT June 16, 2025 Thanks for the review! IB Iain B. Managing Director Staffing and Recruiting Used the software for: Less than 6 months ### "Excellent VOIP Provider" May 28, 2024 4.0 Excellent customer service. No issues with calls both with clarity and connections. Excellent integration with CRM system Pros The main reason for switching was the integration with my CRM. I can now see the caller ID for who is calling and easily add notes to the CRM following a call. The call recording feature will also be useful as, although not needed to as yet, allows me to check information on certain calls Cons Not being able to pay monthly as I only require one connection Review Source Response from VXT June 16, 2024 Thank you for your review Iain! BG Brenna G. Technical Consultant Non-Profit Organization Management Used the software for: Less than 6 months ### "New Users Happy with VXT" February 20, 2025 5.0 We are brand new to the platform, but so far it's great. I am excited that it brings our office into the future with a VOIP phone application and allows our staff to work remotely without added hassle of a separate, mobile phone number. Pros We are pleased with how straightforward and user-friendly VXT seems to be. The integration with MyCase is going to be a remarkable upgrade for our practice. Cons There are a few missing pieces with the MyCase integration that would be super helpful (call log updates instead of notes on a case). Something we are going to struggle with is transitioning from our current chat tool over to VXT. I don't see the need to have multiple intra-office chat tools and that's going to be confusing. Alternatives considered [Google Voice](https://www.capterra.com/p/210592/Voice/)[MightyCall](https://www.capterra.com/p/135394/MightyCall/) Reason for choosing VXT Integration with MyCase, excellent customer support Review Source Response from VXT February 25, 2025 Thanks so much Brenna. Please reach out to our team if you have any questions about the chat function - we have lots of updates planned for this part of VXT too! NN Natalie N. Recruitment Consultant Human Resources Used the software for: 6-12 months ### "THE BEST PHONE SYSTEM " March 6, 2025 5.0 Amazing in terms of the product and even better support, the team are there to help you settle in and also for any system assistance Pros This is BY FAR the BEST Phone System that I have ever used. As a recruiter it is a game changer! Cons Oooohh, this is really hard to say as I genuinely cannot fault it ! Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing VXT System was better with VXT and Support is amazing Review Source Response from VXT March 6, 2025 Thank you Natalie! CR Clar R. Lead Talent Scout Human Resources Used the software for: 6-12 months ### "VXT Review - Overall a Positive Experience" March 11, 2025 5.0 Pros It's user friendly interface and it's flexibility for cross platform access. The clean and modern dashboard allows me to manage calls, voicemails, and settings with ease. I love that I'm not being tied down to one device as I can also access VXT on my phone. Cons Occasional call quality issues, depending on internet stability. While it generally delivers clear audio, there had been cases of unexpected dropped calls due to unstable network. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) We were looking for a more cost effective solution Review Source Response from VXT March 13, 2025 Thanks Clar! SR Stuart R. Director Accounting Used the software for: 2+ years ### "JBM couldn't live without VXT" January 23, 2025 5.0 Love it - it's given me so much certainty in my communications with clients and my ability to provide a complete service. Conversations are clear and is the best in class Pros Vxt brings all my platforms together and brings my communication into my workflow systems. Without it I would lose so many notes and information around my clients. Cons Can't think of one! The only thing I could say if it's free it might be better Switched from [Voyager](https://www.capterra.com/p/229304/Voyager/)[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Ease of use and the ability to transcribe at the time was very important Review Source Response from VXT March 6, 2025 Thanks Stuart! SS Susan S. Accountant Business Owner Principal Accounting Used the software for: 1-2 years ### "THE SPECTACULAR-ness of VXT " January 13, 2025 5.0 Absolutely SEAMLESS, SIMPLE & EASY TO IMPLEMENT and USE, STUNNING, BRILLIANT, SPECTACULAR ... and I could go on about this incredible business and APP ... from initial in-depth enquiry, to on-boarding to implementing and using has been simple and seamless - with VXT holding our hand whenever and wherever needed along the way ... with the support out of this world Pros The incredible people-focussed people, the outstanding and amazing service and the VXT programme itself Cons There is absolutely nothing that my team and I do not like about VXT in its entirety Review Source Response from VXT January 14, 2025 Thank you so much Susan! We love having you as a customer DY Dannielle Y. Senior Associate Law Practice Used the software for: 6-12 months ### "System is a gamechanger for lawyers!" June 30, 2025 5.0 Game changer for file note recording! Easy to log time entries straight to CMR. Saves time and that's a win for me as a lawyer! Easy to install, easy to use. Links to Clio (which is CMR we use) and one click it is time recorded and logged together with transcript and summary. Pros The transcription summary! Game changer for file noting! It not only transcribes the conversation but provides an accurate summary of what was discussed and even agreed pathway forward discussed etc. Cons Now that it is implemented and in action there is nothing negative, I can think of. The worst part was when we were told we were moving to a new system, because change isn't for everyone right! But I am glad we did changeover. Review Source Response from VXT November 14, 2025 Thanks for the review! MK Mike K. Solicitor Director Law Practice Used the software for: Less than 6 months ### "VXT is Awesome for Sole Practitioners" March 8, 2025 5.0 I'm finding VXT to be awesome! As a sole practitioner (currently), I'm finding it invaluable to allow me to record calls, transcribe and summarise them, link call records to my matter management software and so much more. It's a tool I would seriously struggle without. Pros I love the flexibility of using VXT on my computer, iPad and iPhone. I can take a call from any device. I also love the fact that I can (on my computer) send text messages to my clients more easily than thumb-typing on my phone. I can also keep a record of those text messages more easily by copying the text exchanges and saving them in my matter management software. Lastly, I love the fact that I can keep a record of my phone calls as an MP3 file in my matter management software. Cons The SMS feature is a little tricky to operate because when you press ENTER on the keyboard to get a new line, you invariably end up sending the text message unexpectedly. Also, when you send one text message and then open up another contact to message them, you get the previous text message copied as a draft in your text field. Then, if you hit ENTER accidentally, you end up sending the text message out to the wrong person. Review Source Response from VXT March 13, 2025 Thank you! DG Daniel G. Director Information Technology and Services Used the software for: Less than 6 months ### "Great solution!" May 22, 2024 5.0 It has been incredible; we are still early days but VXT will allow us provide a better service to our clients and grow our own internal team. Pros The initial sales team and onboarding process were flawless. The solution itself has the most intuitive UX I've encountered. The integration with our ATS is by far the best I've come across. I'm very impressed! Cons We are unable to use emojis in text messages. We talk to a lot of people, and it's sometimes to our contractors who are working with clients. We like to send some fun messages to keep in light-hearted. Review Source Response from VXT May 23, 2024 Hi Daniel, thank you for your review! We are stoked that you are loving VXT; don't worry, emojis are coming! 🙌 In the meantime, until we add this, you can use "Windows + ." on Windows or "Cmd + Ctrl + Space" on Mac to get an emoji keyboard AV Alistair V. Director Legal Services Used the software for: 1-2 years ### "The next generation VOIP solution" June 7, 2022 5.0 Pros Its ease of use, integration with our practice management software and great team supporting their product. Cons Integration with headset hardware would be a plus. Review Source MB Moise B. Managing Director Cosmetics Used the software for: 2+ years ### "C'est assez compétent sur le marché " June 28, 2023 5.0 Pros C'est surprenant comme logiciel sur le marché, c'est vraiment super de l'utiliser Cons le début dans ce logiciel était difficile mais on s'habitue après en toute facilité Review Source KA Karolina A. Operations manager Legal Services Used the software for: Less than 6 months ### "VXT is modern, intuitive & effective! " July 4, 2025 4.0 We love it! VXT has helped increase the productivity and efficiency of the team. Would recommend to any business! Pros It integrates with our software and it’s very user friendly. Workflow and client response has improved significantly because of the integrations. Really happy with this product. The staff is friendly, patient and accesible. Cons We are in USA CST time zone. Sometimes is little challenging if we need support during our working business hours and there is not technical support at that time. But the staff is amazing and responded timely to the best of their ability. We wish the team chat was a bit more team oriented (could respond to threads, label chats, etc). Looking forward to see those changes in the future! Alternatives considered [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Reason for choosing VXT It integrated with our case management system and was cost effective. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ring Central was not cost effective for what they offered. It was also not user friendly Review Source Response from VXT November 14, 2025 Thanks for the review! SB Scott B. Partner Health, Wellness and Fitness Used the software for: 1-2 years ### "Founder- Partner" March 13, 2025 5.0 From the original launch with \[sensitive content hidden\], are experience has been wonderful. \[sensitive content hidden\] is VERY involved with the day to day, and often chimes in. They are always working on making things better every day. Pros I love VXT!! One of the greatest pieces is the mobile experience. I have not experienced a VOIP system with a mobile app like VXT. Cons It is not integrated with campaigns in loxo. Alternatives considered [RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/) Reason for choosing VXT Mobile, service, and open Integrtaion. the team had a vision and executes it Switched from [CommunicatorBase](https://www.capterra.com/p/150165/CommunicatorBase/) Integration and Moble. The mobile is rock solid. Texting is a vital part of the business. We live on campaigns and need this feature Review Source Response from VXT March 13, 2025 Thank you! AM Ashley M. Owner Legal Services Used the software for: Less than 6 months ### "Don't bother" October 14, 2025 1.0 Pros Interested in the IA, however became very disappointed in the product and the lack of professionalism Cons Review from the Founder From the very first contact, this company showed a lack of professionalism. My CEO clearly stated our requirements, including essential features like call whisper, barge, and monitoring. Their sales representative responded by telling her that our company did not need those features. Telling a CEO what her company needs is unacceptable and out of line. Instead of focusing on business, he attempted to talk about New Zealand and even displayed a screensaver, which had nothing to do with our operational needs. We still gave them a chance. We reached out for support and received no response for more than a week. No urgency and no accountability. When we tested the platform, the call quality was extremely poor. Clean audio became fuzzy and distorted. The AI offering could not make up for the basic failure in audio performance. There are providers delivering high call clarity, full functionality, and AI at a lower cost. This service failed in professionalism, support, and performance. It is not suitable for any serious business operation. Review Source dK darren K. firm principal Law Practice Used the software for: 2+ years ### "VXT is a no brainer for firms using Actionstep" January 14, 2025 5.0 a pleasure to deal with and an integral, foundational cornerstone of the business - so it must be rock solid, and it is. Pros it's integration w Actionstep allows seamless capture and optional billing of all client calls the AI transcription of calls and their seamless insertion as file notes into Actionstep is wonderful. the intuitive call flow building GUI let us tailor the incoming call flow to suit us the onboarding experience was excellent as we transitioned from our previous VOIP provider the platform has been rock solid - far more so than our NBN service when we had a transferring from reception problem, the VXT tech support kept working the problem w us until it was resolved. Cons that I can't search across messages w all contacts that I can't get a summary of interactions w a contact I can't filter by contact types needs an outlook add in Switched from [3CX](https://www.capterra.com/p/158704/3CX/) lack of integration w Actionstep. no love from the vendor or interest Review Source Response from VXT January 17, 2025 Hi Darren, thank your for your feedback. This has been passed to our product team. IF Ilya F. Lawyer Law Practice Used the software for: 6-12 months ### "intuitive and revolutionary" June 30, 2025 5.0 The VXT team are very responsive, the onboarding was a breeze, and the game changing functionality has added value to the firm. We love it. Pros seamless integration with our cloud systems, improved team dynamics, saving so much time, additional services we can pass on to our clients! Cons The main regret is that we didn’t have it sooner! VXT is the easiest software decision we have made as a law firm. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) VXT has many more law firm specific functionality Teams didn’t have. Review Source Response from VXT November 14, 2025 Thanks for the review! Glad to hear the only regret is not having it sooner! RH Ryann H. Director of Operations Legal Services Used the software for: 1-2 years ### "HPSR loves VXT" June 29, 2025 5.0 Wonderful from product to people we have worked with. Everyone in our firm is pleased with this company. Pros Their customer service and overall product innovation. Always very helpful and always take suggestions seriously. Cons Sometimes the hours from US to NZ can be tough but most times any immediate issues are handled quickly. Switched from [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Ease of use, call handling, price, and the billing integration Review Source Response from VXT November 14, 2025 Thanks for the review! SB Shoshanna B. Owner Attorney at Law Law Practice Used the software for: Less than 6 months ### "Will stay with forever!! Great Product, Great Company!" May 19, 2025 5.0 Wonderful product from a wonderful company. A little help setting up numbers and explaining a lot more about getting truly localized numbers would have saved my initial heartache, but the company was able to pivot and get it right, quick!! Pros The number of features and ease of use of these features is amazing! Love that it records and outlines the calls. Very impressed that an issue that arose for me was handled very well by VXT. Cons The charging over and over for changes trying to get it setup, when quoted one whole price, want to just pay that price. The expectation that VXT would simply hold my monies meant to be refunded for a whole year and simply apply to next years bill was not reasonable. But, they ultimately fixed this for me and I appreciate it. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) More features such as AI outlines, summaries, and full accurate transcript reporting Review Source Response from VXT June 16, 2025 Thank you for the review! PH Paul H. MD Accounting Used the software for: Less than 6 months ### "The best phone system we have used" November 26, 2025 5.0 Couldn't be happier! The training has been great, everyone knows how to use the system, support is quick and efficient. \[sensitive content hidden\] helped us get setup and he's been just great! Pros We were previously with Focus Telecom. Comparing VXT to them is like night and day, VXT is just amazing, quality calls, easy to use, connects directly to our CRM - Karbon. Love it! Cons It's difficult to write something here as I literally have nothing to write as my experience has been great. Switched from [Focus Desk](https://www.capterra.com/p/155334/Focus-Desk/) Focus are the worst company ever! VXT are so much better! Review Source CW Charli W. Client Success Manager Law Practice Used the software for: Less than 6 months ### "VXT is a game changer for any firm. " July 2, 2025 5.0 5 star, 10 out of 10, seamless and stress free. I reconmend it for very firm from sole practice to the largest of firms. You cannot put a price on our precious time. Pros The way the company onboarded our firm took all the stress and fear out of implementing a new tech product. It was such a simplified process that has just been a breeze. And the hours of saved billable time and protection for our firm is the cherry on top. Cons The only con is the pre recorded message about the calls being recorded, it will be great when we can personalise it. Switched from [Webex Connect](https://www.capterra.com/p/168110/IMIconnect/) The product wasnt consistant, it continued to drop out and we could not track our calls or access our phone records Review Source Response from VXT November 14, 2025 Thanks for the review! p.s. Custom recording announcements are now out! DD Dinesh D. DIRECTOR Accounting Used the software for: Less than 6 months ### "Easy to use | Brilliant Interface | Easy to Setup " February 19, 2025 5.0 Awesome APP ! \[sensitive content hidden\] was great too! I loved the first look and will leave my review after 2 months again. Switching from MS Teams Pros 1) Setup 2) Onboarding 3) Interface - Easy to understand and make sense Cons Karbon Integration is having a little loopwhole when searching for a project to tag the call to, But still way better when I compare to MS Teams. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Because its Microsoft Product and thats what you can expect from their support team. Review Source Response from VXT March 3, 2025 Thanks for your review! Trevor B. President Accounting Used the software for: Less than 6 months ### "VXT is the best VOIP system I've tried" January 20, 2025 5.0 Pros My firm uses Karbon, so have the contacts synced and the transcripts of the calls saved within Karbon is huge timesaver. Cons There's nothing really that I don't like. Switched from [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/) Grasshopper was always having issues logging in and didn't sync with Karbon Review Source Response from VXT January 21, 2025 Thank you Trevor! DR Douglas R. Director and Recruitment Consultant Human Resources Used the software for: 6-12 months ### "Awesome Team & Functionality " February 4, 2025 5.0 Great - onboarding was sensational, support responds quickly and nice to work with a company that's not a huge conglomerate e.g. Hubspot or Aircall Pros It’s been an awesome system to essentially give our staff their own mobile device…without having everyone issued a phone. Cons WiFi dialling has its dropouts (more to do with my office than anything!) Alternatives considered [Aircall](https://www.capterra.com/p/184709/Aircall/) Reason for choosing VXT Better response time and support. As well as price. Review Source Response from VXT February 6, 2025 Thank you!! We’re glad you have joined the VXT community!  Similar Products Featured