--- title: "Virtual Care Platform Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Virtual Care Platform Software - reviews, pricing plans, popular comparisons to other Telemedicine products and more." source_url: "https://www.capterra.com/p/211295/Virtual-Care-Platform/" page_type: "product" language: "en" --- # Virtual Care Platform Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Virtual Care Platform ## What is Virtual Care Platform? Fully-branded & tailored virtual care, whether your an independent veterinarian, a hospital, or operating a nationwide network. Our enterprise-grade technology requires no downloads and works on any device. Instantly chat over video, phone or message with your clients. Our customizable services offer you the flexibility to do virtual care your way! ## What is Virtual Care Platform used for? [Telemedicine](https://www.capterra.com/telemedicine-software/)[Veterinary](https://www.capterra.com/veterinary-software/) Top alternative Featured Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price CA$99 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Virtual Care Platform?[Manage this product listing](https://www.g2.com/products/backlog-genius-virtual-care-platform/claim_requests/new?auto=true) ## Virtual Care Platform Overview Updated September 2026 AI summary Virtual Care Platform offers cloud-based tools for organizations seeking veterinary software, covering appointment scheduling, client management, confirmations, patient record management, and payment processing. Optional features include billing, imaging and X-rays, a self-service portal, and telemedicine. Its web-based deployment enables flexible access, supporting veterinary practices that require both core workflow functions and digital care capabilities. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Virtual Care Platform 4.6 (5) VS. [4.8 (535)](https://www.capterra.com/p/178984/Jane-App/reviews/) Starting Price CA$99 Flat Rate, Per Month Starting Price $54 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.8 (5) Ease Of Use 4.6 (1,227) Value For Money 4.6 (5) Value For Money 4.7 (973) Customer Service 5.0 (4) Customer Service 4.8 (714) ## Virtual Care Platform alternatives [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (290)](https://www.capterra.com/p/133166/DaySmart-Vet/reviews/) Starting price $116.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (89)](https://www.capterra.com/p/172485/Shepherd-App/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Doxy.me](https://www.capterra.com/p/158461/Doxy-me/) [4.6 (1,227)](https://www.capterra.com/p/158461/Doxy-me/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158461/Doxy-me/) ## Features AI summary Based on 1,661 Telemedicine reviews Capterra reviewers highlight these as the features buyers care about most when choosing veterinary software: - **Billing & Invoicing** (**60%** of reviewers rated this feature as critical) - **Patient Records Management** (**67%**) - **Charting** (**59%**) Virtual Care Platform includes **Billing & Invoicing** and **Patient Records Management**, covering two of the top priorities for veterinary practices. These features help clinics manage charges accurately and keep patient information organized in one place. However, it does not include **Charting**. Instead, the product offers **Appointment Scheduling** (**61%**) and **Payment Processing** (**55%**), which still address important operational needs by helping businesses manage visit flow and collect payments more efficiently, providing teams with tools to keep daily practice operations organized and client transactions on track. Appointment Scheduling Schedule appointments via a calendar Billing & Invoicing Create, manage, and send invoices or bills to customers Client Management Manage contact details and communication with clients Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Imaging and X-rays Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes Patient Records Management Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Virtual Care Platform 9 features ### All Features - Appointment Scheduling: Schedule appointments via a calendar - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Client Management: Manage contact details and communication with clients - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Telemedicine: Meet with patients remotely --- Get Advice We can help you find the software with the features you need. Features 4.0 (5) 4.0 Based on 5 reviews ## Pricing Value for money 4.6 (5) Free Trial Basic CA$99.00 Flat Rate,Per Month Value for money 4.6 (5) 4.6 Based on 5 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (4) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (4) 5.0 Based on 4 reviews ## User reviews Overall rating 4.6 Based on 5 reviews Filter by rating 5(3) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KF Kristen F. Veterinarian Veterinary ### "Telemedicine in the face of COVID-19" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 21, 2020 Many clients have been very appreciative of the ability to conduct appointments this way. We are getting more information by discussing issues in the comfort of their own home. This allows us to develop a plan prior to the patient coming into the hospital for efficient curbside service, especially as we enter the winter months! Pros The Smart.Vet software has allowed us to easily transition during all the changes COVID brought to the veterinary industry. It has allowed us to connect with our clients for long term management of disease, and even annual health reviews. The technology is simple, and the connections are great. Charging via the platform saves our front office staff time. Cons The booking platform could be more seamless. Currently we are unable to edit appointments so they have to be deleted and rebooked. Some of our clients have issues navigating the platform and need guidance - a consequence of new technology? Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. RF Renee F. Veterinarian Veterinary ### "User friendly platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 20, 2020 Pros We started using this software at the beginning of the COVID pandemic, trying to move some of our consultations to virtual. It was a seamless transition and very user friendly. Cons I can't think of anything negative - when we have run into problems they are always quick to respond and troubleshoot. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CL Calvin L. owner veterinarian Veterinary ### "Smart.Vet Telehealth..." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 See the Pros. Am definitely glad I signed up with them! One Con, incorporating a couple of your queries here, is another platform was able to capture Vaccination reminders into the system; this would be Extremely valuable!!! Pros After a little learning curve, i'm a quite pleased with this platform. I can't really compare it to other ones though, as i've only used this one, and will continue to. It's helped me monetize the time spent with client inquires, and converted some of them, into housecall appointments. Cons I've mentioned some defects that need to be addressed, and 'they' say, it's on their list to address; I'd like to see them addressed sooner though. One of them is the Intake Questions and Image, Videos and Documents options for the clients to input; This part needs some type of notification to me, when something is placed there; having to click on the drop down, to check, is very inefficient! There were some other inefficiencies mentioned, but they addressed those efficiently! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MS Marika S. Director Veterinary ### "Smart vet - Very Helpful during Covid 19" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 18, 2020 Smartvet is a very helpful technology. We have trained our staff to use it and our clients enjoy the smartvet experience. Pros During this Covid-19 pandemic, our clients still can't come in to the clinic. Smartvet has helped our client to be part of examination without being physically there. I definitely think telemedicine is an important part of the future of veterinary medicine. Cons Smart Vet need to integrate with Avimark. At the moment, we have to update 2 appointment schedule, Avimark and Smartvet which can get confusing and cause double bookings. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2020 Thank you for your Smart.Vet Virtual Care review Marika! We plan to integrate with Avimark and other practice management systems in the near future. We will certainly follow up once that's available! DB Debbie B. Self employed veterinarian and practice owner Veterinary ### "Perfect solution" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 18, 2020 I've been able to keep my mobile practice operating during COVID as I have stopped making housecalls. Pros It was available at the very start of COVID and easy to set up. Support was great and timely. Cons For some reason clients don't find it easy to use. I've had a couple of people say they can't figure out how to book an appointment and a couple of people who couldn't figure out how to launch the video consultation from their end. Not sure why because it seems simple enough to me Reasons for choosing Virtual Care Platform Recommendation from a colleague and it was the first one I could get up and running. They were ahead of the pack in establishing their presence in the market. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Response from Vendor December 23, 2020 Thank you for your positive review Dr. Boyd. We're glad we're able to support you during these challenging times. With respect to your comment about usability, although we have tried to make the platform as user-friendly as possible there will certainly always be a learning curve with certain clients. We're happy you find it easy to use though! Please know that clients always have access to the Help Center within the platform. Here, they can contact 24/7 technical support directly or look for answers to questions in the support guide. If it helps, you can send clients the link to this walkthrough on how to book an appointment (also available in the Help Center):(https://youtu.be/9NCWUCqDL2E) Thanks again for your feedback! Talk soon, Smart.Vet Team ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.