--- title: "Instasent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Instasent Software - reviews, pricing plans, popular comparisons to other SMS Marketing products and more." source_url: "https://www.capterra.com/p/211336/Instasent/" page_type: "product" language: "en" --- # Instasent Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Instasent ## What is Instasent? Instasent is the all-in-one AI-powered SMS Marketing platform built for DTC and eCommerce brands that want to sell more — without spending more on ads. 📈 Create, send, and optimize data-driven SMS campaigns that boost sales and build customer loyalty. ✨ Everything you need, all in one place: 🌍 Send messages to 180+ countries 🤖 AI Campaign & Copy Generator in seconds 💬 Smart automations and real-time flows 📊 Advanced segmentation and predictive analytics 🔗 Seamless integrations with Shopify, Klaviyo, and more 🚀 Over 5,000+ brands trust Instasent to skyrocket their revenue with SMS. You could be next. Try it FREE for 15 days and see how to multiply your sales. ## What is Instasent used for? [SMS Marketing](https://www.capterra.com/sms-marketing-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49.9 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Instasent?[Manage this product listing](https://www.g2.com/products/instasent/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Instasent 4.4 (15) VS. [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting Price €49.9 Usage Based, One Time Starting Price $0.0079 Usage Based Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (15) Ease Of Use 4.1 (652) Value For Money 4.2 (15) Value For Money 4.2 (619) Customer Service 4.5 (15) Customer Service 4.0 (591) ## Instasent alternatives [4.6 (539)](https://www.capterra.com/p/156699/Klaviyo/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [Project Broadcast](https://www.capterra.com/p/10015149/Project-Broadcast/) [4.9 (652)](https://www.capterra.com/p/10015149/Project-Broadcast/reviews/) Starting price $21.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10015149/Project-Broadcast/) [Clearstream](https://www.capterra.com/p/158103/Clearstream/) [4.8 (696)](https://www.capterra.com/p/158103/Clearstream/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158103/Clearstream/) [SlickText](https://www.capterra.com/p/155430/SlickText-com/) [4.8 (270)](https://www.capterra.com/p/155430/SlickText-com/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155430/SlickText-com/) [View all alternatives](https://www.capterra.com/p/211336/Instasent/alternatives/) ## FAQs about Instasent Overview ### Which roles and teams benefit most from Instasent? Instasent is most used by marketing leaders, operations managers, and business owners who need fast customer outreach and campaign execution. IT leaders and developers benefit from integrating SMS into business systems, while administrative, finance, and hospitality teams use it for notifications, reminders, confirmations, and day-to-day client communication. Answer based on 15 reviews Overview ### What company size and specific industries is Instasent built for? Instasent is designed for DTC and eCommerce brands, ranging from startups to global retailers. It fits companies of many sizes in retail-focused markets that want SMS marketing tools for campaign automation, message personalization, and sales engagement. Features and Usability ### What are the key features of Instasent? Instasent offers SMS messaging and mass texting, 2-way messaging, scheduled messaging, and automated responses for campaign delivery and follow-up. It also includes contact management, customer segmentation, message personalization, consent and compliance management, reporting and analytics, alerts and notifications, and third-party integrations for broader campaign control. Pricing ### How much does it cost and what fees or limitations are included? Instasent starts at €49.9 per month on the Premium Plan, which includes 5 projects, 5 users, and 3 integrations. A free version and free trial are available. The €149.9 Business Plan adds unlimited projects, users, integrations, priority support, volume discounts, and a dedicated Account Manager. Integrations ### Which third-party tools and platforms does Instasent integrate with? Instasent integrates with 10 third-party tools and platforms, including marketing and CRM apps such as ActiveCampaign, Bitrix24, Intercom, Klaviyo, Mailchimp, and Manago AI, plus e-commerce and automation tools like Shopify, Shopify Plus, Zapier, Make, and Facebook Business Suite. Getting Started and Support ### What training and onboarding options does Instasent offer? Instasent provides live online sessions, webinars, documentation, and videos. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for teams learning the platform and reviewing setup steps. Getting Started and Support ### What customer support options does Instasent offer? Instasent provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback on support quality is available, so user experience details such as response times, helpfulness, or common frustrations cannot be stated from the provided data. ## Features AI summary Based on 3,882 SMS Marketing reviews Capterra data shows that buyers of SMS Marketing software rank the following features as their top priorities: - **SMS Messaging** (**59%** of reviewers rated this feature as critical) - **Campaign Scheduling** (**55%**) - **Mass Texting** (**55%**) Instasent supports all three features that reviewers rate most highly: **SMS Messaging**, **Campaign Scheduling**, and **Mass Texting**. Together, these capabilities help businesses send timely messages at scale, plan outreach in advance, and manage larger campaigns more efficiently, allowing teams to reach customers consistently and improve campaign execution. SMS Messaging 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Send messages via SMS Mass Texting 3.7 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Send messages to multiple subscribers at the same time Scheduled Messaging 3.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send individual or bulk text messages at predetermined times Message Personalization 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Personalize text messages using templates and custom fields Contact Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Manage, organize, and store contact information 2-Way Messaging 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Send and receive text messages to communicate with clients or prospects in real-time Instasent 33 features ### All Features - 2-Way Messaging: Send and receive text messages to communicate with clients or prospects in real-time - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automated Responses: Automatic reply functionality for incoming messages - Campaign Planning: Plan and strategize marketing campaigns - Campaign Scheduling: Set campaign schedules by selecting start, pause, and end dates - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Consent Management: Manage user consent requests and documents - Contact Management: Manage, organize, and store contact information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Drip Campaigns: Send automated marketing emails based on user actions over a predetermined period - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mass Texting: Send messages to multiple subscribers at the same time - Message Personalization: Personalize text messages using templates and custom fields - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Multi-Campaign: Manage multiple campaigns in one system - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Open Rate Tracking: Track the number of open emails, messages, and texts for any campaign - Reporting: Empower brands with an intelligent reporting tool and dashborads to provide visibility into number of viewers, likes, number of asked questions, and chat entries, total number of clicks, CTR, and entire stream health - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Shortcodes: Short phone numbers that used to opt-in to SMS campaigns - SMS Messaging: Send messages via SMS - Text-to-Win: Messaging system designed for contests and sweepstakes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 4.3 (15) 4.3 Based on 15 reviews ## Pricing Value for money 4.2 (15) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/211336/Instasent/pricing/) Free Plan €0.00 Premium Plan €49.90 Usage Based,Per Month It includes: - €30 Cashback month Business Plan €149.90 Usage Based,Per Month It includes: - €100 Cashback month Value for money 4.2 (15) 4.2 Based on 15 reviews ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/)[ Make](https://www.capterra.com/p/154278/Integromat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (15) 4.5 Based on 15 reviews ## User reviews Overall rating 4.4 Based on 15 reviews Filter by rating 5(10) 4(3) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent HB Holly B. Client partner Marketing and Advertising ### "Instasent is easy to connect different accounts " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2026 It is easy to use to transfer and set up system. It allows you to select the connected facebook accounts for save my lead service. Pros They can be set up from facebook and set up a desired read made template. Easy to set up with Api token. Easy to copy Api token from accounts form. Cons It is easy to use to if you watch the user tutorial on YouTube to transfer new leads from other accounts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Ceo y Director de Marketing Computer Games ### "La mejor plataforma de SMS con diferencia." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 10, 2026 Una satisfacción plena tanto en el servicio de sms como en la atención al cliente.. sin duda alguna han evolucionado la plataforma para ser la mejor del mercado. Pros El nuevo producto de IA que es la caña para personalizar tus mensajes.. es una plataforma muy intuitiva y buenísima Cons Nada, buenos precios y gran atención al cliente... he probado varias herramientas y para mí es la mejor con diferencia Switched from [SMSpubli](https://www.capterra.com/p/158039/SMSpubli/) Mejores funcionalidades y mejor diseño de interface. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FR Fabiola R. Secretario Information Services ### "La mejor manera de informar a tus clientes y usuarios!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2023 de 10! Pros La facilidad de uso de la plataforma, intuitiva y con un lenguaje que entiende cualquiera; la atención a cliente por chat en la plataforma en tiempo real es inmejorable! Cons Hasta ahora nada; la relación precio, calidad y funcionalidad es lo que no nos hace plantearnos mirar otras opciones. Reasons for choosing Instasent Habrá sido el posicionamiento y las búsquedas de la empresa que fue la primera que encontramos. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Richard S. Owner Internet ### "Very bad company does not usee please." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 16, 2023 No usen el servicio es pesimo. Te bloquean la cuenta sin razon ni motivo y luego te dicen que ellos no saben que no pueden hacer nada aun asi cuando la cuenta tenia mas de un año y cuando iba a pasar a produccion la bloquearon.Does not use this service i have many experience and is not trusted serviceSobre todo la operadora \[contenido sensible oculto\], sin respuesta no parece una operadora normal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User CMO Internet ### "Parece muy buena pero un poco cara" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 June 7, 2022 Pros Queríamos usar la herramienta para envío de SMS, pero es bastante cara en comparación con otra alternativas en el mercado. Cons La herramienta en sí es buena pero incompleta y el precio no muy competitivo. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 22, 2022 Dear Customer, Thank you so much for your kind review. Did you talk to our sales team? Since we consider case by case to be able to provide you with the best personalized offer. In addition, consider that our prices are in the market average, for Direct Routes to the operator. There are cheaper routes where delivery is not guaranteed and many times these are the ones that are advertised, or you may see 'prices from'... please feel free to contact us for any further assistance. Thank you, AM Arnelis M. Founder Information Technology and Services ### "Poor support, cheap prices" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 October 26, 2021 Pros Low cost SMS, automated international number formatting. Cons Support barely replies, if they do, they blame any SMS sending problems on the carrier. One time half of my SMS failed to send, which resulted in a €200 loss. They promise you they'll contact the carrier but they never do. Lots of functionality bugs, too. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SF Sebastian F. CTO Program Development ### "Instasent, una solución todo en uno" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2020 La herramienta ha sido facilidades desde su contratación, no hemos tenido problemas ni cortes de servicio El envío masivo, a ido siempre bien, sin quejas! Pros La facilidad de implementar en los proyectos además de las métricas Cons No sabría que decir, prácticamente no ha fallado nunca el servicio, soy fan! Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reasons for choosing Instasent Me lo recomendaron, luego me informe en su web y con atención telefónica todo rodado compre a tiro hecho! Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AP ALBERT P. GERENTE Sports ### "INSTASENT AYUDA" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 14, 2020 LLEVAMOS MUCHO TIEMPO UTILIZÁNDOLO EN LA EMPRESA Y POR PRECIO Y RESULTADO VALE LA PENA TENERLO, YA QUE LOS SMS SON ACCIONES DE MKT QUE EL USUARIO PUEDE LEER EN CUALQUIER MOMENTO SIN QUE SE LE MOLESTE. Pros QUE ES MUY INTUITIVA PARA TRABAJAR, NO NECESITAS FORMACIÓN PREVIA. Cons PONDRÍAS MÁS CARACTERES A LOS SMS PARA QUE NO AUMENTARAN EN LA ENTREGA Y EL MENSAJE ESTUVIERA MÁS DESARROLLADO. Reasons for choosing Instasent LO ENCONTRAMOS EN GOOGLE Y QUISIMOS PROBARLO A VER CÓMO FUNCIONABA. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SL Sergio L. Director departamento informática Food Production ### "Facilidad de uso e integrable en tus sistemas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2020 Implantamos el software integrado con nuestros sistemas, para informar tanto a trabajadores como a productores. Es una forma rápida y sencilla de realizar una comunicación fluida y efectiva con las empresas y personas asociadas a tu negocio. Pros Una pasarela con una facilidad de uso muy intuitiva, ademas cuenta con una extendida documentación para realizar integración con casi cualquier sistema que desees integrarla. Cuenta con muchas funcionalidades, además de el solo envío del mensaje, es de agradecer el poder comprobar el estado de tus mensajes y si se han entregado, leído... Cons Se hecha en falta al principio una explicación mas clara de como funcionan los token para realizar las integraciones, tuvimos que realizar una consulta telefónica para entender el proceso, pero nuestras dudas fueron resueltas. Reasons for choosing Instasent Por la documentación Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AD Arturo D. CTO Computer Software ### "Herramienta óptima para automatización de envíos de SMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 14, 2020 Pros La aportación mayor de Instasent a nuestra empresa, ha sido la facilidad de integración vía API el envío tanto de manera masiva como particular de SMS. No nos ha generado errores en el tiempo de uso. Y por supuesto es de los productos más económicos que hemos encontrado en el mercado. Cons Comentar que echo en falta el reporte estadístico vía API, aunque no es un problema pues en la intranet aparecen todos los reportes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/211336/Instasent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.