--- title: "IntouchSurvey Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about IntouchSurvey Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/211342/IntouchSurvey/" page_type: "product" language: "en" --- # IntouchSurvey Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) IntouchSurvey ## What is IntouchSurvey? Nothing travels faster than Voice of Customers (VoC). IntouchSurvey is a survey tool optimized to help multi-unit businesses understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your VoC data with a customizable survey builder, custom dashboards, built-in logic, and granular filters. Manage survey health and use fatigue protection to maximize response rates. Use the built-in contact center to simplify survey deployments and track responses over time. ## What is IntouchSurvey used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Market Research](https://www.capterra.com/market-research-software/)[Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $199 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for IntouchSurvey?[Manage this product listing](https://www.g2.com/products/intouch-survey/claim_requests/new?auto=true) ## IntouchSurvey Overview Updated September 2026 AI summary IntouchSurvey enables organizations of all sizes to design, distribute, and analyze surveys using customizable templates, question types, and branding. Supporting multiple survey formats—such as NPS, 360 Degree Feedback, and customer satisfaction—it offers advanced logic, multi-channel and offline response collection, real-time analytics, and integrations. IntouchSurvey is accessible via cloud and major desktop or mobile platforms. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### IntouchSurvey 5.0 (1) VS. [4.6 (455)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting Price $199 Other, Per Month Starting Price $35 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.7 (2,902) Value For Money 5.0 (1) Value For Money 4.3 (2,333) Customer Service 5.0 (1) Customer Service 4.5 (2,161) ## IntouchSurvey alternatives [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Jotform](https://www.capterra.com/p/158456/JotForm-4-0/) [4.7 (2,926)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/158456/JotForm-4-0/) [Alchemer](https://www.capterra.com/p/72549/Alchemer/) [4.5 (393)](https://www.capterra.com/p/72549/Alchemer/reviews/) Starting price $55.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/72549/Alchemer/) [Survicate](https://www.capterra.com/p/132914/Survicate/) [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/132914/Survicate/) ## FAQs about IntouchSurvey Overview ### What company size and specific industries is IntouchSurvey built for? IntouchSurvey is designed for individual operators, chains, and enterprise organizations in retail, restaurant, petro-convenience, grocery, and hospitality. Its subscription levels are set up to fit smaller single-location businesses as well as larger multi-site companies across these service-oriented industries. Features and Usability ### What are the key features of IntouchSurvey? IntouchSurvey includes survey builder tools with customizable questions, templates, and branding, plus conditional logic, skip logic, and question branching. It also offers multi-channel distribution, mobile and offline response collection, anonymous feedback, and real-time reporting with dashboards, charting, data visualization, and sentiment analysis. Getting Started and Support ### What training and onboarding options does IntouchSurvey offer? IntouchSurvey provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup, documentation offers written reference material for later review, and videos provide visual walkthroughs that teams can follow at their own pace. Getting Started and Support ### What customer support options does IntouchSurvey offer? IntouchSurvey offers email/help desk, FAQ/forum, knowledge base, and phone support. These channels give users multiple ways to find answers or contact support directly. No reviewer feedback on support quality is available here, so response times, helpfulness, and common frustrations cannot be described. ## Features AI summary Based on 10,704 Survey reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) IntouchSurvey supports all three features that reviewers rate as most important: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback, and build forms more efficiently, allowing teams to gather clearer insights and make better decisions based on customer input. Surveys & Feedback 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Gauge satisfaction and receive information for improvement and success Survey Builder 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Multi-Channel Distribution 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers NPS Survey Structure 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Skip Logic 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Skip over or route respondents to different questions based on their previous answers IntouchSurvey 83 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Continuous Feedback: Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - Live Results Sharing: Present live poll results to audience - Mobile Survey: Distribute a survey via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Panel Management: Conduct and manage panel discussions for the purpose of market research - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Review Management: Create, fill out, and send performance reviews to individual employees - Presentation Tools: Share and present designs - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Question Piping: Integration of respondents' answers from previous survey questions into subsequent questions or text - Randomization: Randomize the displayed order of questions and answer options - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Site Intercept Survey: Survey popup over a webpage to specific users based on their behavior - Skip Logic: Skip over or route respondents to different questions based on their previous answers - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Statistical Analysis: Apply statistical/mathematical models to sets of data - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey Sample Management: Manage sample of audience for conducting market research surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic $199.00 Other,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LN Lauren N. Marketing Manager Electrical/Electronic Manufacturing ### "Great Platform for International Surveys" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 16, 2021 Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week. Pros Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses. Cons The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there. Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option. Switched from [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Surveymonkey analytics and international features just didnt' cut it. Reasons for choosing IntouchSurvey Surveymonkey CX was a higher price point with less features. It also took about 6 phone calls and emails to get someone there to send us more information on the package and pricing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 29, 2021 Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products! We look forward to continuing to support your team to make better and more streamlined survey programs. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.