# IntouchSurvey Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about IntouchSurvey Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more.

Source: https://www.capterra.com/p/211342/IntouchSurvey/pricing

---

# 

 IntouchSurvey Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

IntouchSurvey

## What is IntouchSurvey?

Nothing travels faster than Voice of Customers (VoC). IntouchSurvey is a survey tool optimized to help multi-unit businesses understand the key drivers of customer satisfaction and dissatisfaction. Easily measure your VoC data with a customizable survey builder, custom dashboards, built-in logic, and granular filters. Manage survey health and use fatigue protection to maximize response rates. Use the built-in contact center to simplify survey deployments and track responses over time.

## What is IntouchSurvey used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Market Research](https://www.capterra.com/market-research-software/)[Survey](https://www.capterra.com/survey-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$199

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

## IntouchSurvey alternatives

Highest Rated

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (450)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/)

Starting price

$35.00

Per User, Per Month

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

[4.5 (318)](https://www.capterra.com/p/72549/Alchemer/reviews/)

Starting price

$55.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Multi-Channel Distribution

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

NPS Survey Structure

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Reporting/Analytics

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Skip Logic

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Skip over or route respondents to different questions based on their previous answers

Statistical Analysis

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Apply statistical/mathematical models to sets of data

Survey Builder

4.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Create and manage surveys

IntouchSurvey 83 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.

Capability of a software or system to make decisions and perform actions based on specified conditions

Provide ongoing performance feedback to employees on a regular basis, rather than giving feedback at designated times

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Tailored or customizable questions for more targeted and relevant data collection

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Graphical representation of data

Assemble applications and processes by dragging over and arranging pre-built components

Manage, store and organize emails within the system or via third-party apps

Create and send email blasts/campaigns

Reminders sent via email

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Establish measurable goals and objectives and track their progress over a specific period of time

Present live poll results to audience

Distribute a survey via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

Identify, track, and respond to negative feedback

Calculate NPS of customers

Measure employee engagement and loyalty towards a business using the Net Promoter Score

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Practice of collecting data and responses for market research/surveys without an internet connection

Conduct and manage panel discussions for the purpose of market research

Organize and manage the accomplishments and development of employees or performance of applications or systems

Create, fill out, and send performance reviews to individual employees

Share and present designs

Reporting on how each user, task or process has advanced since its initiation

Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group

Allow users to collaborate and ask questions regarding folders and/or documents within the system

Survey design technique that directs respondents to different questions based on their previous answers

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Integration of respondents' answers from previous survey questions into subsequent questions or text

Randomize the displayed order of questions and answer options

Ratings/Reviews

Analyze and gain insights into data in real-time

Receive data and information in real time

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Limit the number of participants with certain characteristics you want to complete the survey

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Search and filter data across systems to locate required information by entering keywords or certain criteria

Group leads or contacts based on their specific characteristics

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow users to access multiple services after entering their login credentials once

Survey popup over a webpage to specific users based on their behavior

Skip over or route respondents to different questions based on their previous answers

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Apply statistical/mathematical models to sets of data

Allow media to be embedded in the question or answer options

Create and manage surveys

Manage sample of audience for conducting market research surveys

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Create, save, and re-purpose templates for emails, forms, etc.

Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc

Open text box field

Set up connections to third-party platforms to improve business processes

Review data from past periods to reveal recurring tendencies and predict future performance

Modifying a website's URL to enhance readability, branding, or campaign alignment

Interact with data visualization elements, such as charts and graphs, to drill down into data

Seamlessly integrates with 3rd party websites

Get Advice

We can help you find the software with the features you need.

Features

5.0 (1)

5.0

Based on 1 reviews

## Pricing

Value for money

5.0 (1)

Free Trial

Basic

$199.00

Other,Per Month

Value for money

5.0 (1)

5.0

Based on 1 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

LN

Lauren N.

Marketing Manager

Electrical/Electronic Manufacturing

### "Great Platform for International Surveys"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 16, 2021

Within one year of using the tool, we have been able to implement seven international surveys and share actionable data within our organization. An entire team is not needed to support, we have one full-time person spending a few hours a week.

Pros

Overall UX is clean and easy to use. The functionality options, survey building and delivery customizations offer everything you need. We even use the survey QR code for China survey deployment and have seen an increase in responses.

Cons

The support team is very keen to collecting feedback on features that can be added to the roadmap. Sometimes it takes a while to get on there. Currently, the survey tool cannot send from one list a specific survey based on region/language. There is a workaround in place for a toggle language change option.

Switched from

[SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)

Surveymonkey analytics and international features just didnt' cut it.

Reasons for choosing IntouchSurvey

Surveymonkey CX was a higher price point with less features. It also took about 6 phone calls and emails to get someone there to send us more information on the package and pricing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

July 29, 2021

Thank you so much for the great review! We're so thankful to our wonderful customers like yourself, who continue to share feedback to help us make even better products! We look forward to continuing to support your team to make better and more streamlined survey programs.

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)