# Promoly Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Promoly the right Email Marketing solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211435/Promoly/reviews --- Promoly 4.6 (45) [View alternatives](https://www.capterra.com/p/211435/Promoly/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated December 12th, 2025 # Reviews of Promoly Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews DH Don H ArtistMusic, Self-employedUsed the software for: 6-12 months. “The interface is super user-friendly and helps me to create a professional presentation for my promo material.“ September 23, 2024 BA Ben A Label ownerMusic, Self-employedUsed the software for: 6-12 months. “Not many other labels have adopted this platform over others - which made it difficult to access better response rates“ December 7, 2020 KY Keron Y Music Producer Music, 2 - 10 employeesUsed the software for: 6-12 months. “I like the analytics features, also it had a section where you could reach out to a community of producers, radio personalities etc that you could send your music to for listening or playing“ December 9, 2020 FL Frank L CEOMusic, 2 - 10 employeesUsed the software for: 1-2 years. “It did have troubles in the past with sites not loading and I still find the interface a little irritating“ December 15, 2020 CP Cristian P CEOEntertainment, Self-employedUsed the software for: 6-12 months. “I used the promo pool for djs and is very easy to use and manage, I collected feedbacks of many djs and It was very useful.“ December 6, 2020 MS Max S Label ManagerMusic, 2 - 10 employeesUsed the software for: 6-12 months. “More generally, I feel like the accessibility of the interface was overshadowed by the buggy software.“ December 14, 2020 KG Kirill G Music Label OwnerMusic, 2 - 10 employeesUsed the software for: Less than 6 months. “I'm sure you can do it a little cheaper. Or, come up with different promotions and discounts much more often.“ December 14, 2020 TR Ted R label ownerMusic, Self-employedUsed the software for: Less than 6 months. “the price was a little high for me xxxxxs“ April 14, 2021 ## Showing most helpful reviews Showing 1-25 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael K. Label Manager Music Used the software for: 1-2 years ### "Best promo service around" January 20, 2021 5.0 I've been with them for years and never had any major issues. When I have had issues, I've just emailed them on their support and they fixed the issue immediately. Pros Absolutely love the ease of use, it's easy and simple to setup. Cons Some extra options to customise the emails would be nice Reason for choosing Promoly Ease of use, cheap, personalised support and an independent business owner. Review Source DH Don H. Artist Music Used the software for: 6-12 months ### "Maximize Your Music’s Exposure with Promoly" September 23, 2024 5.0 I’ve found Promoly a valuable tool for organizing and sending professional looking data-driven music promotion campaigns. The written feedback I get off djs is helpful to further drive my promos forward. Pros Promoly enables me to send personalized, professional promo emails to my lists of DJs, bloggers, media outlets, and other key influencers. It provides analytics on who opened the emails, listened to the tracks, downloaded, and shared them. This insight helps me gauge the effectiveness of my campaigns. The interface is super user-friendly and helps me to create a professional presentation for my promo material. I can also add branding elements, such as logos and personalized messages, to my promo campaigns, which enhances the professionalism of the promotion Cons Although the interface is user-friendly, there’s still a learning curve involved in figuring out the best way to manage campaigns and analyze results effectively, especially for users new to email marketing. Review Source Response from Promo.ly September 26, 2024 Thanks for the great review, Don. We'll work on some extra guides and best practices for getting the most out of the campaigns. MS Max S. Label Manager Music Used the software for: 6-12 months ### "An Okay Alternative to Label Engine (But, with time, will be just as good)" December 14, 2020 3.0 Overall, I had a very positive but often frustrating time with Promo.ly (both as a software and the team who run it). I think it offers a great alternative to Label Engine in terms of its cost and user interface, but it certainly has a long way to go before I would recognise it as a serious competitor to LE. The team I spoke to for support were incredibly helpful and very responsive. At the time of using Promo.ly, there were a number of problems I encountered which, with the help and speedy replies of the team, were either resolved soon after the initial conversations or were on the list of things to update. It seems the team behind Promo.ly are really passionate about their product and offer a much more personal touch than, say, Label Engine. As much as my feedback may be perceived as negative, I would certainly recommend it to a friend or colleague. I can see a lot of potential for it in the future. Pros The cost was definitely something I liked. It's a good software with a good price point. Each update seemed to make the cost more impressive, but, alas, updates and few and far between. The software's interface, although often buggy, was easy to use and allowed for a somewhat visually appealing product. Cons The software, for what the service is (a promotions software), is very buggy. When I joined Promo.ly, the internal clock of the software was wrong and often lead to my promo's being sent out at the wrong time. Uploading tracks to the software regularly resulted in the software crashing. More generally, I feel like the accessibility of the interface was overshadowed by the buggy software. Even at the relatively low price point that Promo.ly is offering, the problems I encountered at the time of using Promo.ly sometimes made it not worth it. Review Source TG Tom G. Music producer, Composer , Author , Remixer , Label Owner Music Used the software for: 1-2 years ### "Great Promo.ly !" December 4, 2020 4.0 Very good overall until bugs been fixed Pros Very efficient, very friendly people , very useful Cons \-Impossible in certain positions to individuate / remove / change people IN groups -Audio downloads diseappeared many times due to system bugs putting my customers in rage and my credibility in balance ( very painful ) Reason for choosing Promoly When u use to , slowly , understand how all this work and discover it it s an amazing promo tools Review Source Response from Promo.ly December 7, 2020 Hey Tom, thanks for the review! I wanted to let you know all audio upload bugs are fixed. Sorry for the stress caused! Also, we're building some better filtering, which will make it easier for you to remove people from email lists. TL Tedri L. Label manager Entertainment Used the software for: 1-2 years ### "The page security " December 9, 2020 4.0 Decently good at beginning Pros Overall has decent options. I used it before when there was a free option that you send promo to few email. I was planing in near future to consider it being main promo tool for my label. Cons Page security, the connection is not encrypted to a ssl level. Google chrome users find this site flagged as fishing page and most email promo could not be open. Also other antivirus browser protection flagg it too. I dont have much information on other browsers , because users on my mailing list use chrome. This problem is seriously and a deal breaker for me. Review Source Response from Promo.ly December 11, 2020 Hey Tedri, Thanks for the review. All Promoly domains are encrypted with SSL, and everything is secure from a customer point of use. I apologize if something wasn't quite right when you were using Promoly. I don't remember you reaching out and telling us about the problem though. Could you head to support.promo.ly and message us on the chat so I can take further details? Best, Pete KY Keron Y. Music Producer Music Used the software for: 6-12 months ### "Review " December 9, 2020 3.0 I only had the opportunity to use it once, I may not be able to afford it until further on Pros I like the analytics features, also it had a section where you could reach out to a community of producers, radio personalities etc that you could send your music to for listening or playing Cons I don’t like how people receive the email. They have to click to go in and see everything. Therefore, some people saw it and ignored because it appeared to be spam or phishing Alternatives considered [Mailchimp](https://www.capterra.com/p/110228/MailChimp/) Reason for choosing Promoly It was new and innovative at the time of use Review Source Response from Promo.ly December 11, 2020 Hey Keron, Thanks for the honest review. We have to provide a link in the email to the promo, as email does not support audio streaming. Also, the more information and links embedded in the email, the higher chance of it landing in spam. We have to find a balance, and currently what we have works well for our customers. That's not to say it will always be that way. We improve and make things better all the time. Hope that makes sense, Also, watch out over the coming months. We have some great updates that are in line with your needs. Best, Pete HD Harrison D. Record Label Co-Owner Music Used the software for: 6-12 months ### "Can't fault promoly" December 7, 2020 5.0 Amazing support, fantastic softwaree, would definitely recommend to other similar businesses if they weren't already using it. Pros All the features on promo.ly are easy to use and their customer service has been on point whenever we've needed to contact them. This website is such a useful tool for our business, allowing us to interact with a select audience of artists that we choose to send our pre-release music too. Really can't fault this fantastic service. Cons Nothing I can really mention, there used to be a few issues with dates etc but those got fixed in a recent update a couple of months ago, since then we've had no issues. Review Source Response from Promo.ly December 10, 2020 Thanks, Harrison! We listen to our customers and adapt where needed :) JP Jack P. Label Manager Music Used the software for: Less than 6 months ### "Promoly Review" December 19, 2020 5.0 Before I'd even signed up, \[SENSITIVE CONTENT HIDDEN\] (one of the \[SENSITIVE CONTENT HIDDEN\]) was incredibly helpful and provided a whole plethora of details for me think over and decide if I wanted to switch. There was never any pressure and even since I have signed up, any queries I've had have been answered in a very timely and professional manner. Pros The software is incredibly professional looking compared to previous software I used to promo mailouts. Clean-cut design is far more likely to attract people to leave feedback on our music. It's also super simple to use - no nonsense, just the tools you need. Cons Nothing has been lacking so far, perhaps something that my particular label could benefit from is a tool to upload different file types other than just the music and art. For example it would be helpful to be able to attach a .pdf press release. Review Source TC TJ C. Label Owner Music Used the software for: 1-2 years ### "TJ's Review" October 8, 2020 5.0 It's been really nice and the team have been really helpful when i've had issues. Pros It's been changed and developed over time showing that they listen to people and that they are adapting to the times, the new colour schemes are modern and the new button and set up lay outs are really nice. Cons The payment page is hard to refresh. Ive spoken with the team BTS. Review Source Response from Promo.ly October 23, 2020 Thanks TJ! We're currently upgrading our real-time technology. Soon the billing will automatically refresh without you manually needing to do it. Andrew B. Artist (music) Music Used the software for: 6-12 months ### "In Your Dreams (music) marketing" December 15, 2020 5.0 With marketing music, there are many moving parts. Promoly has helped me beat a path through the noise and line up all my necessary ducks to be able to email market effectively. Pros There's a friendly responsive person on the other end! That and there's a weekly tip on how to do exactly what I need to do...market my music, a complicated business. Cons Nothing so far. .................................... Review Source JB Jerrod B. Ceo Music Used the software for: 6-12 months ### "My Promoly Experience " December 18, 2020 5.0 My experience with promoly been great in the industry of music if used properly you will see good results Pros I like it overall it’s very helpful to me and especially in the world of music because you can link with others in different geographical. Cons Add more networking options maybe to direct to all walks of life could use. Other than that it’s great and for my industry field it’s perfect for me. Review Source SN Serhii N. label owner Music Used the software for: Less than 6 months ### "recommendations" December 4, 2020 5.0 Pros just a good service with its advantages and disadvantages Cons this service lacks flexibility in the formation of promo lists, the quality of the played tracks that are sent as promo, automatic exclusion of the service from blacklists and getting into spam Review Source CP Cristian P. CEO Entertainment Used the software for: 6-12 months ### "DJ Promo pool" December 6, 2020 5.0 Very good. Pros I used the promo pool for djs and is very easy to use and manage, I collected feedbacks of many djs and It was very useful. Promoly is a great service. Cons Nothing to say. Review Source Response from Promo.ly December 10, 2020 Thanks for the review Cristian! All the best. AB Alexander B. CEO Music Used the software for: 6-12 months ### "INVASION" December 10, 2020 5.0 Pros Like a ease of sending and activity graphs. Cons the service does not have its own mailing base like inflight. Review Source TR Ted R. label owner Music Used the software for: Less than 6 months ### "review" April 14, 2021 5.0 Pros it was easy to use and effective but I'm going to try another service Cons the price was a little high for me xxxxxs Review Source RB Russ B. Founder Music Used the software for: 6-12 months ### "Best tool in the market for new labels" October 3, 2023 5.0 Perfect for where my business is at right now and I recommend it often Pros The pricing structure is ideal for small labels or those starting out. All the features are available at the entry tier which sets this product apart from the competition and means I have loyalty to the product when my venture grows to needing a higher tier Cons Sometimes buggy but the team are super responsive to resolving issues through live chat or email Reason for choosing Promoly Value and access to features Review Source AK Alexander K. CEO Music Used the software for: 6-12 months ### "About Promo.ly" March 27, 2023 5.0 With the help of promo.ly we distribute our music to DJs, magazines and producers. Pros We used several similar services before Promo.ly and after we switched we realized how Promo.Ly is convenient and easy to use with many additional useful features Cons I don't like it when the system reaches Bounce limits and in this case it doesn't allow you to send a promo Review Source AC Alan C. Label Owner Music Used the software for: I used a free trial ### "Effective and stylish" October 4, 2022 4.0 As the owner of a new label, I was looking for a quick, easy way to promote my artists' releases. Boom, Promoly to the rescue! Just perfect for any label looking to simplify their promotions! Pros Though I only used the trial period, I am eager to subscribe! Efficient, easy-to-use, and a vast DJ Pool to submit music to! The overall design is what to expect with some fantastic aesthetics, especially when looking at feedback and reviews. Delivers promptly, and reports extensively! It is definitely worth the investment! Well done Promoly! Cons Can't really fault this as I only used the trial period! Look forward to seeing what the full subscription has to offer! Review Source TE Tony E. Owner Music Used the software for: 2+ years ### "Worth checking out" December 9, 2020 4.0 Pros Promo.ly us constantly working to innovate their product and improve the work apps workflow. Whenever a question arises, they are quick to respond and solve any issues that may arise. Overall the support that the promo.ly team supplies is unmatched and they always strive to do better. Even when they do a great job already. The analytics in the app are great. Cons Sometimes critical bugs are encountered (however corrected very fast). Cost per available sends in the basic tier is a bit high for an independent label, but it doesn't make sense for us to jump to the next tier give our market reach. Review Source Response from Promo.ly December 11, 2020 Thanks for the great review! AB Adrian B. Dj/Record Label Owner Entertainment Used the software for: 6-12 months ### "Great Value" December 4, 2020 4.0 Happy user, however I would love if you will support AIFF files. Most international touring DJ's are asking for high quality files for them to play in their sets. As a DJ is very important to be able to see the COVER of the music that i am playing; WAV files does not have that support. Thank you Pros Easy to setup campaigns, the ability to send promos to different lists. Cons lack of AIFF format support. Also the emails metadata - text & image sometimes are not being displayed properly. Review Source Response from Promo.ly December 10, 2020 Hey Adrian, we'll see what we can do with respects to AIFF support. Your request is definitely in the front of our brains. Thanks for the review. KO Kojo O. Music & Education Entertainment Used the software for: 2+ years ### "Promoly" December 31, 2020 4.0 Good. Very helpful team on hand o help with any issues & queries. Pros Ease of use & efficiency. I also like the fact I can use Promoly for multiple campaigns. Cons Its integration with Safari as a browser Review Source RI Riho I. The Dude Music Used the software for: Less than 6 months ### "Great Tool." December 5, 2020 5.0 Great. Pros Simple, neat looking, easy to go around. Cons Few things did not work as intended on the beginning, also the audio file upload seems thing to sort out. One thing is to add audio preview into promo pack/mail, another thing is the files that people want to download, do you really need to present wave and mp3 separately for preview, I wouldnt do it that way personally. Maybe that is now allready different. Still tho works fine as it is. Review Source Response from Promo.ly December 7, 2020 Hi Riho, Thanks for the feedback and the review. Unfortunately, we had a bug which caused some difficulties. That bug is now eliminated, and audio upload works with no issue. Thanks for the suggestions about improving Promoly. I'll pass these back to the team. We're always looking for ways to improve, so it's appreciated. Cheers, Pete DG Declan G. Label Manager Music Used the software for: Less than 6 months ### "PromoLy SWR Review" December 4, 2020 5.0 Awesome Pros The easy accessibility for clients to listen to the track and leave feedback and downloadability. Cons The jump between tier 1-2 £15 for 750 sends and £30 for more than double more. There needs to be a tier in the middle like £20 for 1,25k sends as £30 send limit is way too much for me and will never get used. Also PromoLy sometimes ends up putting the email in the spam folder Review Source Response from Promo.ly December 7, 2020 Thanks for the review Declan. Pricing is one of the most difficult aspects to get correct when building a company. What may suit you might not accommodate someone else. I don't think we'll ever find a happy medium, but I appreciate your comments. If you need more sends but don't wish to upgrade your entire account, we have an email credit addon. Head to your account and checkout /billing. You can purchase extra for a one-off fee. Thanks, Pete MC Matej C. artist, Label Manager Entertainment Used the software for: Less than 6 months ### "I'm satsified" December 9, 2020 5.0 nice really like it something different from the others, you can arrange whatever you like. Pros very good communication with the clients! Cons good transfering and image mails!, colors changing Reason for choosing Promoly I need it for my promotions usage! for the tracks to other can listen and download very helpful for feedbacks. i can send to clubs, radios, djs, artists Review Source Response from Promo.ly December 11, 2020 Thanks, Matej! Appreciate it. NM Nima M. CEO Entertainment Used the software for: 2+ years ### "Amazing Product & Unparalled Customer Service" October 8, 2020 5.0 Pros This simple yet powerful interface allows any member of our staff to operate within the platform with ease and navigate the many resourceful tools promoly has to offer! Cons Initially, we couldn't schedule delivers on a PST time zone. However, it seems they have now updated and allowed the feature. Reason for choosing Promoly Usability Review Source Response from Promo.ly October 23, 2020 Thanks for the kind words Nima. You are correct. The time zones scheduling are now correct. Similar Products Featured ## Related categories [Email Marketing](https://www.capterra.com/email-marketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.