# Stames Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Stames Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/211503/Stames/alternatives --- # Stames Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Stames ## What is Stames? Stames is a SaaS platform that connects businesses to customers by improving their customer services/experiences, sales pipelines and messaging channels. Monitor, track and easily respond to customer issues, orders, complaints, feedback, requests etc across multiple channels and apps such as Facebook, Instagram, Whatsapp, API, Emails, Contact Forms etc or via self-service customer portals. Never leave a customer request unattended ever again. Get reminders and notifications via SMS and Email. ## What is Stames used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Social CRM Tools](https://www.capterra.com/social-crm-tools-software/) Overall rating Based on 5 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $12.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Stames?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.stamesoft.com&name=Stames) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Stames 4.8 (5) VS. [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $12.99 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (5) Ease Of Use 4.6 (1,733) Value For Money 5.0 (5) Value For Money 4.6 (1,487) Customer Service 5.0 (5) Customer Service 4.7 (1,506) ## Stames alternatives [4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month [4.5 (286)](https://www.capterra.com/p/132901/Front/reviews/) Starting price $25.00 Per User, Per Month [4.2 (983)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $61.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Stames 82 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Tickets are automatically assigned to specific agents based on predefined rules Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Configure existing workflows to meet your organization's needs Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track customer complaints from initiation through resolution A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. A website or login for customers to access information Process of dividing customers into groups based on common characteristics Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Caters to sales teams Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Manage the process of attracting and converting business prospects into leads Ability to chat online in real time Communicate using messages within the system Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Plan and coordinate all the resources, costs and time needed to execute assignments Tools designed to streamline the process of lead generation and management for sales teams Systematic evaluation of various aspects of a project or service to prevent defects or issues Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Set an issue to repeat Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set and monitor service level agreements to ensure timely response and resolution Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (5) 5.0 Based on 5 reviews ## Pricing Value for money 5.0 (5) Free Trial Free Version Per User Pricing $12.99 Per User,Per Month Bundle Pricing $49.00 Usage Based,Per Month Value for money 5.0 (5) 5.0 Based on 5 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Facebook Business Suite](https://www.capterra.com/p/235972/Facebook-Business-Suite/)[ Paystack](https://www.capterra.com/p/235568/Paystack/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (5) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (5) 5.0 Based on 5 reviews ## User reviews Overall rating 4.8 Based on 5 reviews Filter by rating 5(4) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent NA Nate A. Marketing Executive Oil & Energy ### "Awesome task management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2021 My overall experience has been wonderful. We will be using this software for a long time to come. Pros Our search for software to manage our internal task assignment and management got intense when COVID-19 hit. We needed a software with tools that could help us tend to our customer requests as well as manage our team and assign tasks. We were introduced to Stames by our web developer and we have been fans ever since. Great piece of software with amazing tools and affordable pricing. I would recommend Stames any day anytime. Cons I struggled for sometime getting to know all the features . I think an onboarding feature for new clients to introduce them to the features of the software will help those of us who are new to using software. Documentation is good but visuals will indeed help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Emmanuel E. Graphic Designer Real Estate ### "Great platform for sales engagement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 10, 2021 We process many customer requests daily due to our massive online ads campaigns for our luxury properties. Stames gave us the tools, not to only process customer requests but get valuable feedback from them. Pros I work with a major real estate company and we use Stames to manage leads and engage with customers. It’s a great platform with amazing tools that have really helped our company grow and made the team efficient. I love it. Cons Haven't experienced any issues yet. The platform works great. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SB Stanley B. CEO Hospitality ### "We increased our productive exponentially " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 3, 2021 Almost felt like it was \[SENSITIVE CONTENT HIDDEN\] made go me my business needs Pros I own a food delivery company based in the UK and we use Stames to process customer orders, complaints, suggestions and customer feedbacks. We were able to white label the software, connect our domain, business emails and automate most of our customer emails. We have better oversight over what our staff communicates to our customers and have increased business productivity massively. Love the product. Cons Not sure of any, Stames has over met our expectations. It does not cost much too comparied to other options on the market. Overall great solution to our business Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. abass I. Senior Property Consultant Real Estate ### "Very Good Software that is Highly recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 1, 2021 Pros We process many customer requests daily due to our massive online ads campaigns for our luxury properties. Using email for customer support and team management we found out was chaotic and often time unreliable as mail delayed and there were many issues with our email hosting. We had little to no oversight over what our staff communicate with our customers. Stames gave us the tools to not only process customer requests but get valuable feedback from them whilst giving us complete control and oversight over what our team communicates with our customers. I highly recommend this software. Cons We have not yet realized any issues with the platform yet Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Richard Selase A. Lead Software Developer Media Production ### "Great api for our user-based app" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 26, 2021 The overall experience was excellent. I'd say one of the best decisions i've made in my software development career without regrets. Pros Very simplified UI. Carefully thought-through use cases with multiple access to vital areas. We had just launched an influencer marketing app and needed to integrate support services given it's a new product. Most of the options we came across were very limited but not Stames. STAMES provided us the autonomy to integrate customer support and ticketing features into our user-based mobile app through their API. The support was phenomenal. They were very much involved and took the time to understand our use case and provided us with the best fit. Our App is now making great strides and awesome ratings in playstore and appstore due to our switch to STAMES. The API endpoints are very easy to integrate. Cons Still has room for improvement. I can't say just yet what needs to be improved but i forsee a growth in a positive direction. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing Stames Limited features in Zendesk pushed us to STAMES. STAMES offered more value at a lesser cost and more features with autonomy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 1, 2021 Thank you very much valued customer for your review. Our core goal is to help businesses like yours grow. And we shall continue to do that with more awesome features. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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