--- title: "Social Intents Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Social Intents Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/211547/Social-Intents/" page_type: "product" language: "en" --- # Social Intents Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Social Intents ## What is Social Intents? Social Intents is AI-powered live chat for Microsoft Teams, Slack, Google Chat, Zoom, and Webex. Chat with website visitors right from the collaboration tools your team already uses, no extra messaging app required. Launch no-code AI chatbots powered by ChatGPT, Gemini, or Claude in one click. Trained on your website and knowledge base, they resolve up to 75% of customer questions. Escalate to your human team anytime, or let your AI agent cover after-hours support. Manage website chat, WhatsApp, SMS, and Facebook Messenger conversations in one unified team inbox, and reply to all of them directly from Teams, Slack, or Google Chat. Perfect for sales and support teams that want to deliver great customer service without learning or paying for another messaging tool. ## What is Social Intents used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 10 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Social Intents Overview Updated August 2026 AI summary Social Intents enables businesses of all sizes to manage live chat, chatbots, and automated responses directly within popular team messaging platforms. It supports real-time chat, multi-channel communication, and integrations with tools like Slack and Microsoft Teams. Key features include AI Copilot, analytics, CRM integration, and customizable workflows, all delivered via web-based and desktop deployments. ## Social Intents alternatives Highest Rated [Gladly](https://www.capterra.com/p/156723/Gladly/) [4.8 (139)](https://www.capterra.com/p/156723/Gladly/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156723/Gladly/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Social Intents Overview ### Which roles and teams benefit most from Social Intents? Social Intents is most used by customer-facing teams, sales and marketing staff, and web professionals who need real-time website engagement. Front desk and call center teams use it to answer inquiries quickly, while business development, analysts, and directors rely on it to capture leads, monitor conversations, and improve response workflows. Answer based on 10 reviews Overview ### What company size and specific industries is Social Intents built for? Social Intents is designed for small to mid-sized businesses and enterprise teams that already use Microsoft Teams, Slack, Google Chat, or WhatsApp. It suits companies in any industry that want website live chat managed through their existing team messaging tools. Features and Usability ### What are the key features of Social Intents? Social Intents offers live chat, chatbots, automated responses, automated routing, and queue management for customer conversations. It also includes AI Copilot, intent recognition, conversation intelligence, transcripts and chat history, lead capture, CRM integration, analytics dashboards, and multi-channel communication with social media integration. Integrations ### Which third-party tools and platforms does Social Intents integrate with? Social Intents integrates with over 20 platforms across chat, productivity, and website building, including Slack, Microsoft Teams, Google Chat, Microsoft 365, Microsoft SharePoint, Webex Suite, Webex Teams, Webex Connect, Shopify, WordPress, Wix, Webflow, Squarespace, BigCommerce, Bubble, Zapier, ChatGPT, Claude, and Gemini. Getting Started and Support ### What training and onboarding options does Social Intents offer? Social Intents provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup, documentation gives written reference material for using features, and videos offer visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Social Intents offer? Social Intents provides email/help desk, FAQ/forum, knowledge base, 24/7 live rep, and chat support. No reviewer feedback on support quality is available, so user experience details such as response times, helpfulness, or common frustrations cannot be assessed from the provided catalog data. ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Social Intents includes all three features that reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and stay current on incoming messages, allowing teams to deliver timely customer support and maintain more consistent communication. A/B Testing Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Adaptive Follow-Up Enable autonomous follow-up questioning based on participant responses through adaptive conversation flows Adaptive Learning Intuitive interface and user-friendly design which seamlessly integrate with existing workflows AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Social Intents 117 features ### All Features - A/B Testing: Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Adaptive Follow-Up: Enable autonomous follow-up questioning based on participant responses through adaptive conversation flows - Adaptive Learning: Intuitive interface and user-friendly design which seamlessly integrate with existing workflows - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - AI Survey Builder: Utilize AI to automate survey creation, question generation, or interview moderation with minimal human intervention - AI Text Generation: Allows users to generate text based on a text prompt. - AI Text Summarization: Condenses long documents or text into a brief summary. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - API Access for Business System Integration: Provides API access to connect with proprietary business systems or internal data sources. - API Flexibility: Evaluates the chatbot's ability to provide flexible APIs for custom integrations and functionality expansions. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autonomous Task Execution: Completes tasks independently without constant human intervention - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Complex Query Handling: Shows adeptness in comprehending and responding to complex or multi-part queries. - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Management: Manage, organize, and store contact information - Content Accuracy: Produces content that is accurate, factually correct, and relevant to the user's query. - Context Maintenance Within Sessions: Maintains context across user turns in a single session to provide coherent, relevant responses. - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Controlled LLM Response Generation: Uses LLMs to generate dynamic responses within defined boundaries and business-safe content rules. - Conversation Archiving: Archives conversations in a separate location for later reference. - Conversation Intelligence: Recording, transcription, and analysis of sales calls for the purpose of training and generating insights - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Cross-platform compatibility: This works across different environments, including on-premises, cloud, and hybrid setups, ensuring comprehensive security coverage - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Portal: A website or login for customers to access information - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Customizability: Allows administrators to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Fallback Responses for Unknown Queries: Provides fallback messages or guidance when the bot cannot understand or fulfill a query. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - For Developers: For the intention to be used by developers - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Geotargeting: Geographic location of visitors determines behavior of the software - Guardrails & Content Controls: Includes safeguards to restrict inappropriate responses and ensure compliant language use. - Inbox Management: Organize, prioritize, and manage incoming communications - Intent Recognition: Helps understand a user's intentions/actions - Interaction Tracking: Track interaction history by documenting conversations for contacts - Key Performance Indicators: Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Development: Enables employees to denote potential customers. - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Conversation: Facilitates natural and human-like conversations, delivering engaging interaction experiences. - Natural Language Interaction: Allows users to give natural-language instructions for browser-based tasks. - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - No-Code Conversation Design: Allows non-developers to configure and design chatbot flows via visual or no-code interfaces. - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Assistance: Uses webpage, tab, browsing session, or selected text context to generate responses and suggestions - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reliability: Runs tests automatically and reliably according to the parameters and frequency defined. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-based access: Allows for varying access to chatbot and admin settings, depending on user, their role, etc. - Route To Human: Has tools (e.g. dashboards and reports) to better understand conversations Intelligent Virtual Assistants have had. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Targeted Emails: Sends automated emails to further engage clients and potential clients. - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Team Inbox: Provides a central location for help requests, helping employees respond sooner. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Understanding: Demonstrates a sophisticated understanding of both written and spoken user commands. - User Interaction Learning: Features robust learning mechanisms, improving responses over time based on past user interactions. - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Web Widget & SDK Embedding: Offers embeddable widgets or SDKs for integration into websites, apps, or third-party tools. --- Get Advice We can help you find the software with the features you need. Features 4.6 (10) 4.6 Based on 10 reviews ## Pricing Value for money 4.5 (6) Free Trial Basic $49.00 Flat Rate,Per Month Value for money 4.5 (6) 4.5 Based on 6 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Webex Suite](https://www.capterra.com/p/237272/Webex/)[ Shopify](https://www.capterra.com/p/83891/Shopify/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (10) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (10) 4.9 Based on 10 reviews ## User reviews Overall rating 4.7 Based on 10 reviews Filter by rating 5(7) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AK Alisha K. Sales And Marketing Specialist Information Technology and Services ### "My personal review for Social Intents." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 12, 2023 Pros This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. Cons Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Business Development Representative Information Technology and Services ### "Social Intents review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 4, 2023 Pros Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use. Cons It does not offer some advanced features but it's still fine, still a good platform. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SS shivasish S. student Market Research ### "The platform has functionality like live chat, chatbots, and email integrations." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 9, 2023 A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. Pros This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. Cons Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Adarsh G. Analyst Computer Software ### "Improve customer service with Social Intents" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 25, 2023 Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future. Pros What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media. Cons The software's pricing may be considered high. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Coordinator Business Supplies and Equipment ### "Great integration for any business using teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 28, 2021 Pros Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration! Cons Great if you just want to add live chat to your website, but there are other options out there that offer more. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) [Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH James H. Director Marketing and Advertising ### "Perfect solution, easy to integrate and best online support I've ever had!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2020 I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time! Pros It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. Cons We are yet to find anything missing or anything that doesn't meet our high standards. Switched from [Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Microsoft teams is great for internal chat however its lacking customization for live website chat. Reasons for choosing Social Intents Ease of setup and customization while still being able to plug into MS Teams directly for a familiar solution for the client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Kenny D. Call Center Manger Government Relations ### "Great Collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2020 Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible. Pros We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent. Cons Was not initially able to support our volume. This was corrected quickly. Switched from [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. RL Russell L. Web Developer Education Management ### "DC's use of Social Intent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 15, 2020 We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic. Pros Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running. Cons Could have a few more facilities out of the box. Reasons for choosing Social Intents Rapid deployment and also the way it feeds into Microsoft Teams was great for use as our staff use this software daily. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BM Baylor M. Front Desk Assistant Education Management ### "Great support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 14, 2020 Pros I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP! Cons There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Joshua S. Front-end Web Developer Education Management ### "Social Intents powered our COVID-19 Success Story" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 14, 2020 While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. Pros Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. Cons The built-in analytics are somewhat limited. Alternatives considered [PHP Live!](https://www.capterra.com/p/127115/PHP-Live/) Reasons for choosing Social Intents Social Intents integrates with Microsoft Teams, which is a product we were already using. The SaaS products we looked at were all priced on a per-operator or per-conversation basis. Given the scale of our Student Services project, that would have been cost-prohibitive. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. 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