--- title: "Social Intents Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Social Intents the right Customer Service solution for you? Explore 10 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211547/Social-Intents/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-30" --- Social Intents 4.7 (10) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 30th, 2026 # Reviews of Social Intents Ease of use 4.6 Customer Service 4.9 ## Showing most helpful reviews Showing 1-10 of 10 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Front-end Web Developer Used the software for: Less than 1 year ### "Social Intents powered our COVID-19 Success Story" November 11, 2020 5.0 While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support. Pros Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents and they worked with us to implement a live chat feature on our website in a matter of days. The technology is so plain and easy to learn, that within a week, we had more than 110 staff trained and answering hundreds of student's questions every day. While many colleges around the country were failing to be there for their students, we were able to maintain service continuity in a way that prevented students from falling through the cracks. Cons The built-in analytics are somewhat limited. Review Source R Reviewer Director Used the software for: Less than 1 year ### "Perfect solution, easy to integrate and best online support I've ever had!" November 11, 2020 5.0 I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time! Pros It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom. Cons We are yet to find anything missing or anything that doesn't meet our high standards. Review Source R Reviewer Front Desk Assistant Used the software for: Less than 1 year ### "Great support" November 11, 2020 5.0 Pros I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP! Cons There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it. Review Source R Reviewer Sales And Marketing Specialist Used the software for: 1-3 years ### "My personal review for Social Intents." April 14, 2023 4.0 Pros This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks. Cons Despite not having some of the more advanced features, it is still a decent platform and is satisfactory. Review Source shivasish S. student Used the software for: 3-5 years ### "The platform has functionality like live chat, chatbots, and email integrations." March 14, 2023 4.0 A good client engagement tool like Social Intents can help businesses save time, increase customer satisfaction, and expand by offering top-notch customer service. Pros This platform offers features such as live chat, chatbots, email integrations, and social media management to help businesses provide personalized and efficient customer support across multiple channels.Businesses can track and prioritize customer inquiries with Social Intents and automate routine tasks. Cons Although Social Intents offers a free plan, it comes with limited features, such as a cap on the number of chats and users, and it does not offer all the advanced features available in the paid plans. Review Source R Reviewer Call Center Manger Used the software for: Less than 1 year ### "Great Collaboration " November 11, 2020 5.0 Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible. Pros We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent. Cons Was not initially able to support our volume. This was corrected quickly. Review Source VR Verified Reviewer Marketing Coordinator Used the software for: I used a free trial ### "Great integration for any business using teams" December 30, 2021 5.0 Pros Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration! Cons Great if you just want to add live chat to your website, but there are other options out there that offer more. Review Source R Reviewer Web Developer Used the software for: Less than 1 year ### "DC's use of Social Intent" November 11, 2020 5.0 We have been able to use Social Intent to put on lots of virtual events that have enabled us to be able to reach out to our customers in the Covid-19 epidemic. Pros Rapid setup and ease of deployment. It uses Microsoft Teams which we already used so staff were able to hit the ground running. Cons Could have a few more facilities out of the box. Review Source VR Verified Reviewer Business Development Representative Used the software for: Less than 1 year ### "Social Intents review" April 5, 2023 5.0 Pros Incredibly easy to install and use. You can also customize with a good APIs. Also, this is a platform that is very basic to use. Cons It does not offer some advanced features but it's still fine, still a good platform. Review Source R Reviewer Analyst Used the software for: Less than 1 year ### "Improve customer service with Social Intents" February 27, 2023 4.0 Overall, I am satisfied with my experience using Social Intents and would consider using it again in the future. Pros What i liked mostly in this software is its ability to integrate with popular social media platforms, allowing businesses to engage with customers directly on social media. Cons The software's pricing may be considered high. 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