# VitalPBX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VitalPBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more. Source: https://www.capterra.com/p/211560/VitalPBX --- # VitalPBX Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) VitalPBX ## What is VitalPBX? VitalPBX is a Fully Featured Unified Communications System with tools for Call Center, Multi-Tenant PBX Solution, and Enterprise solutions for remote work and collaboration. Have a full experience with everything you need for your PBX Communications with Audio and Video Calls support, Call Recordings, Voicemail, Multi-Tenant Functionality and much more! You can fully try VitalPBX without any compromises, install it on the Cloud with any VPS Service, Dedicated Hardware, or Virtual Machine. ## What is VitalPBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 15 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $50 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VitalPBX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://vitalpbx.org&name=VitalPBX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VitalPBX 4.7 (15) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $50 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (15) Ease Of Use 4.4 (464) Value For Money 4.5 (13) Value For Money 4.3 (304) Customer Service 4.0 (13) Customer Service 4.1 (336) ## VitalPBX alternatives [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (21)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (244)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208535/Zoom-Phone/) [Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) [4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) Starting price $1.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/173804/Telnyx/) [View all alternatives](https://www.capterra.com/p/211560/VitalPBX/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria IVR Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Voice Mail Computer-based system that allows users to send and receive voice messages VitalPBX 4 features Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Computer-based system that allows users to send and receive voice messages Features 4.6 (15) 4.6 Based on 15 reviews ## Pricing Value for money 4.5 (13) Free Trial Free Version Basic $50.00 Per User,Per Month Value for money 4.5 (13) 4.5 Based on 13 reviews ## Support, customer service and training options Customer Service 4.0 (13) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (13) 4.0 Based on 13 reviews ## User reviews Overall rating 4.7 Based on 15 reviews Filter by rating 5(10) 4(5) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JV Jore V. Ceo Computer Software ### "Awesome" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 22, 2020 perfect, really perfect. short implementation time, really good ui. Pros Multi tenant, really stable, are up to date with asterisk versions Cons Not the best customer support, but okay. Sometimes a long duration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Javier C. Manager Telecommunications ### "Dile adiós a sistemas propietarios de Telecomunicaciones, migra a VitalPBX YA!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 5, 2020 Como todo sistema creado por el hombre, los Bugs y fallas, son comunes, pero gracias a la experiencias con sistemas propietarios, como Nortel, Cisco, Avaya, Siemens, Alcatel, Panasonic, LG entre otros. La experiencia como integrador ha sido muy buena y el feedback de mis clientes lo ha sido también de buena. Pros Hoy gracias a VitalPBX ya no es necesario pensar en otras marcas tradicionales de sistemas de telecomunicaciones, porqué? En mis 39 años de ser integrador de sistemas de telecomunicaciones, nunca había sentido tanta paz, VitalPBX no solo es super estable, si no en extremo robusto gracias a su diseño y herramientas como lo son su impresionante Firewall Fail2BAN que logra proteger todas las conexiones que traer el VitalPBX a nivel de SIP, HTTP, HTTPS y SSH. Ya no requieres adquirir equipos propietarios que no se encuentran en la tienda de la esquina y lo peor, los sistemas basados en Hardware propietario traen pocos recursos a nivel de procesador y memoria RAM. Con un sistema propietario si se presenta un desastre mayor, deberás esperar meses para recuperar el sistema si no posees un contrato de mantenimiento que incluya partes, mientras tanto tus clientes pensando que cerraste operaciones. En cambio con VitalPBX en menos de 2 horas recuperar el sistema. Cada vez que ingresa un nuevo colaborador, ya no tienes que comerte las uñas pensando toda la inversión que representa, tales cómo comprar licencias de uso de extensión IP, el teléfono IP propietario que son carísimos, y licencias en general para buzones de voz, mensajería unificada, Conference Bridge etc. Pero con VitalPBX no requieres adquirir licencias para dar de alta a un nuevo colaborador, es más si utiliza un softphone, tampoco requieres pagar licencias. Cons Existen cosas que hay que pulir aún, si bien es cierto VitalPBX es extraordinario, requiere meter más ajustes en temas considerados primordiales: Migrar a un sistema operativo Linux Base tales cómo Debian o Ubuntu que poseen los últimos Kernels, esto dado a que CentOS 7.8 aún se encuentra en un Kernel tan viejo 3.10, que hoy solo soporta procesadores Intel de Octava generación para atrás y el CentOS 8 el cual continúa presentando un Kernel considerado hoy muy viejo como lo es el Kernel 4.18. Sin dejar de mencionar que CentOS presenta graves problemas con sus repositorios y sobre todo cuando se intenta actualizar alguna versión del kernel. Cuentas de usuarios: VitalPBX requiere se cree un perfil de cuentas de Administrador de Administradores, donde la segunda no pueda borrar la cuenta de Administrador. Reportería: De cantidad de extensiones que existen en el sistemas, Quienes poseen un perfil de COS específico, Cantidad de rutas de troncales inbound-outbound, Listado de troncales, Listado de Conference Bridge. En resumen tener un módulo de reportería exportable a CSV-PDF el cual ayude a extraer información del sistema en texto sin la necesidad de estar sacando screenshots. Corregir un problema en el Balcklist que no permite bloquear números privados, que aún hoy existe en la versión 3. Reasons for choosing VitalPBX Precio, costos de implantación, estabilidad, robustez y seguridad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Julio G. Gerente de Infraestructura Telecommunications ### "Gran Solución de Voz sobre IP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 4, 2020 La experiencia que he tenido con VitalPBX ha sido en general fascinante ya que lo ocupo como mi central principal prácticamente como un SBC ya que recibo troncales de 3 Carriers distintos y a su vez distribuyo hacia 4 soluciones de PBX internamente, Alcatel-Lucent, AVAYA, Solución de Contact Center, adicionalmente ocupamos para la conexión de extensiones remotas las cuales van de maravilla, simplemente una solución estable y confiable. Pros Muchos de los módulos de la solución de VitalPBX son muy intuitivos para su operación, para la parte de la integración ha sido muy sencilla tanto para el deploy de deskphone así como con Carriers Cons Aun creo que hace falta desarrollo para poderlo ocupar como una solución completa de Contact Center Reasons for choosing VitalPBX Por que simplemente se me hizo la mejor solución y lo mejor de todo, ESTABLE Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Djeferson C. CEO Telecommunications ### "The review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 December 2, 2020 Pros is Free and easy for use and instalation. Cons The interface mabe can the beter and more easy. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 Thank you for your review! We are always looking to have VitalPBX be the most intuitive and comprehensive interface on a PBX. We will be looking into having the module be a bit more straightforward, as we have done so from version 2 to version 3, where they have been rearranged to a more logical workflow. KG Kenneth G. Systems Engineer Information Technology and Services ### "VItalPBX apps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 2, 2020 Pros Easy to configure the setting in my laptop and in my Smartphone Cons I really like it, in terms of user application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TR Tomas R. CEO Telecommunications ### "Buen producto" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 December 1, 2020 Pros Me gusta que es de facil utilizacion, rapido y algo intuitivo. Cons No me gusta mucho la funcion de los 3 puntos del lateral derecho para ver las configuraciones ya realizadas (entensiones, grupos de llamados, etc) pero funciona. No me gusta que incluya poco soporte las licencias mensuales y que el soporte remoto sea tan costoso, hay funciones que por culpa de ello no podemos utilizar. Reasons for choosing VitalPBX Costos y simpliciadad. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NB Nicolas B. Owner Internet ### "Looks simple, but it is not as simple as it look" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 December 1, 2020 In this standard deployment, VitalPBX does the job. 1 trunk, 10 extensions, Follow Me and IVR. Autoprovisioning was not setup because it is easier to setup 10 phones one by one (yeahlink phones, different models). Pros VitalPBX has a good user interface. The web management do not afraid people. Feature codes list, follow me and many several options are easily accessible from GUI. Installation is very easy. Documentation is present. Tooltips are set for every function, and it is a very good idea. Cons The way extensions are presented is not straitforward. The extension mapping is not very clear, and some feature are displayed twice. It is hard to find where exactly DID / extension mapping is done. Debug tool are not very usable. Finally, "asterisk -rv" is more comfortable. Reasons for choosing VitalPBX FreeSwitch is overkill for this deployment. FreePBX has too many paid option that are free with vitalpbx. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 Thank you for your review! We appreciate your comments. We will let our development team know about your thoughts and have them analyze the debug tools. We always leave the Linux CLI and Asterisk CLI open so advanced users can make use of these features. RP Radoslav P. Owner Information Technology and Services ### "Awesome PBX" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 Pros I am happy with the fact that most important features are free and they have covered most details of running a PBX. I am happy with the simplicity of management of Asterisk, the option to easily create extensions, the IM function between extensions which is enabled by default and everything overall. I am extremely happy with it. Cons I disliked only one thing. The main screen of the PBX is the option to create a new extension. In my opinion, it should be a page which lists the already active extensions and there should be a create button, which navigates to the creation page. Other than that, everything about VitalPBX is perfect. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 Thank you for your review! We appreciate your feedback, we will let the development team know about your comments for their analysis and consideration. JC Juan Carlos R. Director fundador Telecommunications ### "Un sistema de comunicaciones unificadas vivo y con gran potencial" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2020 Una gran tranquilidad al poner en marcha nuevas PBX con vitalPBX, un sistema seguro y con mejoras constantes Pros Un sistema fácil de utilizar. Lo comencé a utilizar a raíz de la necesidad de openvpn integrado. Llevo cerca de dos años usándolo y no he tenido ningún problema nunca. Las dudas las soluciono con su documentación y las más extrañas he realizado consultas y las respuestas son inmediatas. He propuesto el producto a varias empresas amigas en España para que lo utilicen. Cons De momento nada. Funcionamiento perfecto y sin problemas. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 !Muchas gracias por tu rese?a! Apreciamos bastante tus comentarios y esperamos de hacer a VitalPBX cada vez mejor. PA Piotr A. CEO Telecommunications ### "VitalPBX Review in Poland" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 1, 2020 I have started to make some moves to beacame VITAL partner in Poland Pros It is so clear and nice management interface with best UX Cons I feel that if VITAL goes higher there is risk that it could be sold to bigger player likeElastix and PIAF do in the past Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 3, 2020 Thanks for leaving a review! Don't there are no plans of doing that in the near future, or distant future for that matter. We aim for VitalPBX to be one of the greatest if not the great PBX system it can be. [View all Reviews](https://www.capterra.com/p/211560/VitalPBX/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [3CX vs VitalPBX](https://www.capterra.com/compare/158704-211560/3CX-vs-VitalPBX)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)