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VitalPBX is a Fully Featured Unified Communications System with tools for Call Center, Multi-Tenant PBX Solution, and Enterprise solutions for remote work and collaboration. Have a full experience with everything you need for your PBX Communications with Audio and Video Calls support, Call Recordings, Voicemail, Multi-Tenant Functionality and much more! You can fully try VitalPBX without any compromises, install it on the Cloud with any VPS Service, Dedicated Hardware, or Virtual Machine.
Provider
VitalPBX
Located In
United States
Foundation
2017
Open API
Unverified
Deployment
Cloud, SaaS, Web-Based
We offer a product suited for Carriers, Enterprise sector, and Corporations. With options for Call Center and Business Solutions.
Content Source: VitalPBX
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VitalPBX Reviews
Pros
Documentation is present. Tooltips are set for every function, and it is a very good idea.
I am happy with the fact that most important features are free and they have covered most details of running a PBX.
Cons
The extension mapping is not very clear, and some feature are displayed twice. It is hard to find where exactly DID / extension mapping is done.
I disliked only one thing. The main screen of the PBX is the option to create a new extension.
"Disruptive price PBX to resell with your own value added and make money."
Overall: Its been a game changer for us. We have been selling PBX from traditional vendors for the last 50 years in our company and we were slowly not being able to sell what we used to. So, we looked for an inexpensive and powerful PBX software that would allow us to sell PBX ion premises and in the cloud and retain our existing customers with new technologies and still be an updated palyer in the market place.
Pros: The GUI is very modern and makes the previous software that we used look pre-historic. Its got every feature of the expensive traditional PBX and the newest Ip PBX also. The price is not diretly related to channels or extensions. They do sell addon modules, some of them based on qty of extensions and some not. Their subscription plan with unlimited capabilities lets you grow and make money wth a fixe low cost.
Cons: When we started with them, it was just Release 1.0 and lacked many features and had certain problems that thanks to the great service were all fixed in a timely manner is subsequent releases.
Vendor Response
"Everything I needed for my VoIP business"
Overall: From the beginning, the support from the community has been great. I was in desperate need of a solution after the nightmare debacle at Kerio-slash-GFI. VitalPBX has given me the chance to continue my small VoIP business, keep my command line up to speed, and offer my clients a lot more in their service.
Pros: I was drawn to VitalPBX while searching for something that would allow for voicemail transcription (IBM's Watson STT, now switching to Google Cloud STT). I also needed something I could install myself in a standard VPS provider.
Cons: There are one or two features that my older software could do that I cannot do with VitalPBX, such as transferring calls between devices registered to one extension. However, everything else more than makes up for this. While I also love the customizability of the portal user's UI, I wish there were a simplified, user-friendly interface for the far less technically-inclined user.
"Looks simple, but it is not as simple as it look"
Overall: In this standard deployment, VitalPBX does the job. 1 trunk, 10 extensions, Follow Me and IVR. Autoprovisioning was not setup because it is easier to setup 10 phones one by one (yeahlink phones, different models).
Pros: VitalPBX has a good user interface. The web management do not afraid people. Feature codes list, follow me and many several options are easily accessible from GUI. Installation is very easy. Documentation is present. Tooltips are set for every function, and it is a very good idea.
Cons: The way extensions are presented is not straitforward. The extension mapping is not very clear, and some feature are displayed twice. It is hard to find where exactly DID / extension mapping is done. Debug tool are not very usable. Finally, "asterisk -rv" is more comfortable.
Vendor Response
"WavSpeed Evaluation"
Pros: All of the features that FreePBX has plus the multi-tenant carrier platform.
Cons: The Endpoint Manager for provisioning devices was very rudimentary to where we had to use the Advanced Feature Sets to program some of the most basic things that FreePBX or 3CX will perform natively. Also, we are waiting on the VitXi platform to mature so we can move our 3CX clients over to VitalPBX and have a single system to manage instead of multiple different platforms. WebRTC and Mobile Apps are becoming a rapid necessity for users to be able to work and function. And these capabilities will help us continue to successfully provide great service and pricing to our customers.
Vendor Response
"My thoughts and experience with VitalPBX"
Overall: Fantastic
Pros: Dynamic routes, IVR Stats, Sonata Stats, Switchboard, VitXi are wonderful
Cons: Not yet fully completed API, but hopefully, it'll be solved soon by the great team as did in the past.
Vendor Response
