# VitalPBX Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is VitalPBX the right Cloud PBX solution for you? Explore 15 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211560/VitalPBX/reviews --- VitalPBX 4.7 (15) [View alternatives](https://www.capterra.com/p/211560/VitalPBX/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of VitalPBX Ease of use 4.5 Customer Service 4.0 ## Showing most helpful reviews Showing 1-15 of 15 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EL Emanuel L. CEO Telecommunications Used the software for: 2+ years ### "Disruptive price PBX to resell with your own value added and make money." November 20, 2020 5.0 Its been a game changer for us. We have been selling PBX from traditional vendors for the last 50 years in our company and we were slowly not being able to sell what we used to. So, we looked for an inexpensive and powerful PBX software that would allow us to sell PBX ion premises and in the cloud and retain our existing customers with new technologies and still be an updated palyer in the market place. Pros The GUI is very modern and makes the previous software that we used look pre-historic. Its got every feature of the expensive traditional PBX and the newest Ip PBX also. The price is not diretly related to channels or extensions. They do sell addon modules, some of them based on qty of extensions and some not. Their subscription plan with unlimited capabilities lets you grow and make money wth a fixe low cost. Cons When we started with them, it was just Release 1.0 and lacked many features and had certain problems that thanks to the great service were all fixed in a timely manner is subsequent releases. Alternatives considered [Switchvox Phone System](https://www.capterra.com/p/159077/Switchvox/)[3CX](https://www.capterra.com/p/158704/3CX/)[PBXware](https://www.capterra.com/p/187684/PBXware/) Reason for choosing VitalPBX Because it clearly has a much better value. Its less expensive and even if it was the same price, it has the right features and ease of use that we needed. Our PBX service on the cloud thanks to Vital PBX is very succesful and is allowing us to mantain our very experienced 50 years old company. Review Source Response from VitalPBX November 23, 2020 Glad we can be of help! Please let us know if there is anyway we can improve, as we are always releasing new features and improving constantly. KB Kerry B. Owner Telecommunications Used the software for: 2+ years ### "Everything I needed for my VoIP business" December 1, 2020 5.0 From the beginning, the support from the community has been great. I was in desperate need of a solution after the nightmare debacle at Kerio-slash-GFI. VitalPBX has given me the chance to continue my small VoIP business, keep my command line up to speed, and offer my clients a lot more in their service. Pros I was drawn to VitalPBX while searching for something that would allow for voicemail transcription (IBM's Watson STT, now switching to Google Cloud STT). I also needed something I could install myself in a standard VPS provider. Cons There are one or two features that my older software could do that I cannot do with VitalPBX, such as transferring calls between devices registered to one extension. However, everything else more than makes up for this. While I also love the customizability of the portal user's UI, I wish there were a simplified, user-friendly interface for the far less technically-inclined user. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Reason for choosing VitalPBX Licensing fees and white labeling options. Ability to customize as I wish. Ability to install in a standard VPS provider's environment. Openness of the developers and owners of the software in talking to me while I was testing it out. Review Source NB Nicolas B. Owner Internet Used the software for: Less than 6 months ### "Looks simple, but it is not as simple as it look" December 1, 2020 4.0 In this standard deployment, VitalPBX does the job. 1 trunk, 10 extensions, Follow Me and IVR. Autoprovisioning was not setup because it is easier to setup 10 phones one by one (yeahlink phones, different models). Pros VitalPBX has a good user interface. The web management do not afraid people. Feature codes list, follow me and many several options are easily accessible from GUI. Installation is very easy. Documentation is present. Tooltips are set for every function, and it is a very good idea. Cons The way extensions are presented is not straitforward. The extension mapping is not very clear, and some feature are displayed twice. It is hard to find where exactly DID / extension mapping is done. Debug tool are not very usable. Finally, "asterisk -rv" is more comfortable. Reason for choosing VitalPBX FreeSwitch is overkill for this deployment. FreePBX has too many paid option that are free with vitalpbx. Review Source Response from VitalPBX December 3, 2020 Thank you for your review! We appreciate your comments. We will let our development team know about your thoughts and have them analyze the debug tools. We always leave the Linux CLI and Asterisk CLI open so advanced users can make use of these features. CO Craig O. President Telecommunications Used the software for: 6-12 months ### "WavSpeed Evaluation" December 1, 2020 5.0 Pros All of the features that FreePBX has plus the multi-tenant carrier platform. Cons The Endpoint Manager for provisioning devices was very rudimentary to where we had to use the Advanced Feature Sets to program some of the most basic things that FreePBX or 3CX will perform natively. Also, we are waiting on the VitXi platform to mature so we can move our 3CX clients over to VitalPBX and have a single system to manage instead of multiple different platforms. WebRTC and Mobile Apps are becoming a rapid necessity for users to be able to work and function. And these capabilities will help us continue to successfully provide great service and pricing to our customers. Reason for choosing VitalPBX Ease of use, deployment, management, maintenance, and of course the price. Review Source Response from VitalPBX December 3, 2020 Thanks for your review! We understand the needs for the current Endpoint Manager to evolve. So that is exactly what we are doing! Within the next couple of weeks we will be rolling out the beta for the new Provisioning System. This will tackle more brands and phone models, as well as being more intuitive to use. LS Lohitha S. Manager-ICT Telecommunications Used the software for: 2+ years ### "My thoughts and experience with VitalPBX" December 1, 2020 4.0 Fantastic Pros Dynamic routes, IVR Stats, Sonata Stats, Switchboard, VitXi are wonderful Cons Not yet fully completed API, but hopefully, it'll be solved soon by the great team as did in the past. Reason for choosing VitalPBX fast adoption of new features, prompt response from developers within the community forum. Review Source Response from VitalPBX December 3, 2020 Thank you for your review! Our API is constantly growing in features, and we are aiming to make it more powerful this upcoming year. RP Radoslav P. Owner Information Technology and Services Used the software for: Less than 6 months ### "Awesome PBX" December 1, 2020 5.0 Pros I am happy with the fact that most important features are free and they have covered most details of running a PBX. I am happy with the simplicity of management of Asterisk, the option to easily create extensions, the IM function between extensions which is enabled by default and everything overall. I am extremely happy with it. Cons I disliked only one thing. The main screen of the PBX is the option to create a new extension. In my opinion, it should be a page which lists the already active extensions and there should be a create button, which navigates to the creation page. Other than that, everything about VitalPBX is perfect. Review Source Response from VitalPBX December 3, 2020 Thank you for your review! We appreciate your feedback, we will let the development team know about your comments for their analysis and consideration. JV Jore V. Ceo Computer Software Used the software for: 1-2 years ### "Awesome" December 22, 2020 5.0 perfect, really perfect. short implementation time, really good ui. Pros Multi tenant, really stable, are up to date with asterisk versions Cons Not the best customer support, but okay. Sometimes a long duration. Review Source DC Djeferson C. CEO Telecommunications Used the software for: 6-12 months ### "The review" December 2, 2020 5.0 Pros is Free and easy for use and instalation. Cons The interface mabe can the beter and more easy. Review Source Response from VitalPBX December 3, 2020 Thank you for your review! We are always looking to have VitalPBX be the most intuitive and comprehensive interface on a PBX. We will be looking into having the module be a bit more straightforward, as we have done so from version 2 to version 3, where they have been rearranged to a more logical workflow. GP Giovanni P. Netwok and UC Engineer Computer Networking Used the software for: 1-2 years ### "Vitalpbx" December 1, 2020 4.0 Pros More simplified management of time schedules and exceptions (example: holidays) Cons \- make branding free - gui with smaller fonts Alternatives considered [Webex Suite](https://www.capterra.com/p/237272/Webex/)[3CX](https://www.capterra.com/p/158704/3CX/) Review Source PA Piotr A. CEO Telecommunications Used the software for: Less than 6 months ### "VitalPBX Review in Poland" December 1, 2020 4.0 I have started to make some moves to beacame VITAL partner in Poland Pros It is so clear and nice management interface with best UX Cons I feel that if VITAL goes higher there is risk that it could be sold to bigger player likeElastix and PIAF do in the past Review Source Response from VitalPBX December 3, 2020 Thanks for leaving a review! Don't there are no plans of doing that in the near future, or distant future for that matter. We aim for VitalPBX to be one of the greatest if not the great PBX system it can be. JC Javier C. Manager Telecommunications Used the software for: 2+ years ### "Dile adiós a sistemas propietarios de Telecomunicaciones, migra a VitalPBX YA!!!" December 5, 2020 5.0 Como todo sistema creado por el hombre, los Bugs y fallas, son comunes, pero gracias a la experiencias con sistemas propietarios, como Nortel, Cisco, Avaya, Siemens, Alcatel, Panasonic, LG entre otros. La experiencia como integrador ha sido muy buena y el feedback de mis clientes lo ha sido también de buena. Pros Hoy gracias a VitalPBX ya no es necesario pensar en otras marcas tradicionales de sistemas de telecomunicaciones, porqué? En mis 39 años de ser integrador de sistemas de telecomunicaciones, nunca había sentido tanta paz, VitalPBX no solo es super estable, si no en extremo robusto gracias a su diseño y herramientas como lo son su impresionante Firewall Fail2BAN que logra proteger todas las conexiones que traer el VitalPBX a nivel de SIP, HTTP, HTTPS y SSH. Ya no requieres adquirir equipos propietarios que no se encuentran en la tienda de la esquina y lo peor, los sistemas basados en Hardware propietario traen pocos recursos a nivel de procesador y memoria RAM. Con un sistema propietario si se presenta un desastre mayor, deberás esperar meses para recuperar el sistema si no posees un contrato de mantenimiento que incluya partes, mientras tanto tus clientes pensando que cerraste operaciones. En cambio con VitalPBX en menos de 2 horas recuperar el sistema. Cada vez que ingresa un nuevo colaborador, ya no tienes que comerte las uñas pensando toda la inversión que representa, tales cómo comprar licencias de uso de extensión IP, el teléfono IP propietario que son carísimos, y licencias en general para buzones de voz, mensajería unificada, Conference Bridge etc. Pero con VitalPBX no requieres adquirir licencias para dar de alta a un nuevo colaborador, es más si utiliza un softphone, tampoco requieres pagar licencias. Cons Existen cosas que hay que pulir aún, si bien es cierto VitalPBX es extraordinario, requiere meter más ajustes en temas considerados primordiales: Migrar a un sistema operativo Linux Base tales cómo Debian o Ubuntu que poseen los últimos Kernels, esto dado a que CentOS 7.8 aún se encuentra en un Kernel tan viejo 3.10, que hoy solo soporta procesadores Intel de Octava generación para atrás y el CentOS 8 el cual continúa presentando un Kernel considerado hoy muy viejo como lo es el Kernel 4.18. Sin dejar de mencionar que CentOS presenta graves problemas con sus repositorios y sobre todo cuando se intenta actualizar alguna versión del kernel. Cuentas de usuarios: VitalPBX requiere se cree un perfil de cuentas de Administrador de Administradores, donde la segunda no pueda borrar la cuenta de Administrador. Reportería: De cantidad de extensiones que existen en el sistemas, Quienes poseen un perfil de COS específico, Cantidad de rutas de troncales inbound-outbound, Listado de troncales, Listado de Conference Bridge. En resumen tener un módulo de reportería exportable a CSV-PDF el cual ayude a extraer información del sistema en texto sin la necesidad de estar sacando screenshots. Corregir un problema en el Balcklist que no permite bloquear números privados, que aún hoy existe en la versión 3. Reason for choosing VitalPBX Precio, costos de implantación, estabilidad, robustez y seguridad. Review Source JCR Juan Carlos R. Director fundador Telecommunications Used the software for: 1-2 years ### "Un sistema de comunicaciones unificadas vivo y con gran potencial" December 1, 2020 5.0 Una gran tranquilidad al poner en marcha nuevas PBX con vitalPBX, un sistema seguro y con mejoras constantes Pros Un sistema fácil de utilizar. Lo comencé a utilizar a raíz de la necesidad de openvpn integrado. Llevo cerca de dos años usándolo y no he tenido ningún problema nunca. Las dudas las soluciono con su documentación y las más extrañas he realizado consultas y las respuestas son inmediatas. He propuesto el producto a varias empresas amigas en España para que lo utilicen. Cons De momento nada. Funcionamiento perfecto y sin problemas. Alternatives considered [3CX](https://www.capterra.com/p/158704/3CX/) Review Source Response from VitalPBX December 3, 2020 !Muchas gracias por tu rese?a! Apreciamos bastante tus comentarios y esperamos de hacer a VitalPBX cada vez mejor. JG Julio G. Gerente de Infraestructura Telecommunications Used the software for: 1-2 years ### "Gran Solución de Voz sobre IP" December 4, 2020 5.0 La experiencia que he tenido con VitalPBX ha sido en general fascinante ya que lo ocupo como mi central principal prácticamente como un SBC ya que recibo troncales de 3 Carriers distintos y a su vez distribuyo hacia 4 soluciones de PBX internamente, Alcatel-Lucent, AVAYA, Solución de Contact Center, adicionalmente ocupamos para la conexión de extensiones remotas las cuales van de maravilla, simplemente una solución estable y confiable. Pros Muchos de los módulos de la solución de VitalPBX son muy intuitivos para su operación, para la parte de la integración ha sido muy sencilla tanto para el deploy de deskphone así como con Carriers Cons Aun creo que hace falta desarrollo para poderlo ocupar como una solución completa de Contact Center Reason for choosing VitalPBX Por que simplemente se me hizo la mejor solución y lo mejor de todo, ESTABLE Review Source KG Kenneth G. Systems Engineer Information Technology and Services Used the software for: 6-12 months ### "VItalPBX apps" December 2, 2020 5.0 Pros Easy to configure the setting in my laptop and in my Smartphone Cons I really like it, in terms of user application. Review Source TR Tomas R. CEO Telecommunications Used the software for: Less than 6 months ### "Buen producto" December 1, 2020 4.0 Pros Me gusta que es de facil utilizacion, rapido y algo intuitivo. Cons No me gusta mucho la funcion de los 3 puntos del lateral derecho para ver las configuraciones ya realizadas (entensiones, grupos de llamados, etc) pero funciona. No me gusta que incluya poco soporte las licencias mensuales y que el soporte remoto sea tan costoso, hay funciones que por culpa de ello no podemos utilizar. Reason for choosing VitalPBX Costos y simpliciadad. Review Source Similar Products Featured