# TimelinesAI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about TimelinesAI Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more. Source: https://www.capterra.com/p/211597/TimelinesAI/ --- # TimelinesAI Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) TimelinesAI ## What is TimelinesAI? What it does: TimelinesAI is a WhatsApp-first communications layer that unifies messaging across individual numbers. Keep consistent processes with roles, permissions, templates, and centralized history synced to your CRM. Why it matters: Governance and analytics make activity measurable and auditable. Automations, API, webhooks, Zapier, and Make orchestrate notifications and lifecycle touchpoints without changing your stack. ## What is TimelinesAI used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 116 user reviews Reviews sentiment Positive 93% Neutral 6% Negative 1% Starting price $25 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TimelinesAI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://timelines.ai&name=TimelinesAI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TimelinesAI 4.6 (116) VS. [4.3 (6,985)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $25 Per User, Per Month Starting Price $14 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (116) Ease Of Use 4.2 (18,131) Value For Money 4.5 (103) Value For Money 4.3 (12,817) Customer Service 4.6 (108) Customer Service 4.1 (14,050) ## TimelinesAI alternatives Highest Rated [4.7 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (1,316)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,796)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,474)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [View all alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) ## FAQs about TimelinesAI Overview ### What problems does TimelinesAI solve? TimelinesAI solves fragmented WhatsApp communication, poor CRM visibility, and manual lead follow-up by centralizing team inboxes, syncing conversations into Pipedrive, HubSpot, Zoho, and Monday.com, and enabling assignment, notes, tags, and reminders. Sales, support, and client-facing teams benefit most, especially those managing multiple numbers, handoffs, and fast response workflows. Answer based on 62 reviews Overview ### Which roles and teams benefit most from TimelinesAI? TimelinesAI is most used by sales teams, sales operations managers, and commercial staff who need shared WhatsApp visibility, lead tracking, and faster customer follow-up. Founders, CEOs, and other executives use it to monitor conversations, standardize team communication, and connect messaging workflows with CRM and operational oversight. Answer based on 116 reviews Overview ### What company size and industries is TimelinesAI built for? TimelinesAI is built primarily for small businesses, which make up 83% of reviewers, especially in Financial Services at 19%. It also serves midsize companies at 16%, with additional adoption in Education Management and Real Estate at 8% each, supporting sales, customer success, and support teams managing customer communications. Answer based on 116 reviews Features and Usability ### What are the key features of TimelinesAI? TimelinesAI includes shared inbox conversation management for multiple WhatsApp accounts, timeline and message history, team collaboration with assignments, tags, comments, and reminders, plus CRM integrations with Pipedrive, HubSpot, Zoho, and Monday.com. Core features also include autoresponders, workflow automation, message templates, and API access for syncing chats, attachments, and deal activity. Answer based on 50 reviews Pricing ### How much does it cost and what fees or limitations are included? TimelinesAI starts at $25 per month per user for the CRM Integration plan, with Shared Inbox at $40 and Mass Messaging & Automation at $60. A free trial is available. Plans include 1,000 to 3,000 workflow actions per month, while reviewers mentioned wanting unlimited messaging or a free option. Answer based on 2 reviews Integrations ### Which third-party tools and platforms does TimelinesAI integrate with? TimelinesAI integrates with Pipedrive, Customer.io, ChatGPT, HubSpot CRM, Salesforce Platform, Slack, Make, and Zapier. Reviewer feedback centers on Pipedrive, with additional mentions of ChatGPT, HubSpot, Salesforce, and Make. Official integrations also extend to Zendesk Suite, Zoho CRM, Zoho Flow, Close, and monday.com. Answer based on 42 reviews Getting Started and Support ### What training and onboarding options does TimelinesAI offer? TimelinesAI provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for checking steps and features, and videos provide self-paced walkthroughs for reviewing the platform at any time. Answer based on 1 reviews Getting Started and Support ### What customer support options does TimelinesAI offer, and how do users rate the experience? TimelinesAI offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as fast, attentive, and helpful during setup and troubleshooting, with immediate responses standing out. Some mention distractions from persistent chat notifications, occasional poor service, and lingering difficulties with integrations. Answer based on 23 reviews Features ### What features does TimelinesAI offer for team messaging? TimelinesAI supports team messaging with a shared inbox, chat assignment, tagging, conversation tracking, and CRM integration. Sales teams, support teams, and small businesses often find these tools practical for WhatsApp collaboration, though some users want clearer autoresponder setup, more automation, better mobile access, and a simpler interface. Answer based on 31 reviews ## Who uses TimelinesAI? Based on Capterra reviews from the past 5 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 112 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 112 reviews Administrative 28% Administrative 28% Sales & Business Development 20% Marketing 11% Consulting 8% Others 33% Top industries Based on 112 reviews Financial Services 45% Real Estate 19% Education Management 16% Marketing and Advertising 10% Other 10% ## Features AI summary Based on 4,339 Customer Communications Management reviews Capterra reviewers highlight these as the top features buyers look for in customer communications management software: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**33%**) TimelinesAI includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and keep customer interactions organized in one place. However, it does not offer **SMS Messaging**. Instead, it provides **Third-Party Integrations** (**35%**), which can connect communication workflows with other business systems. Together, these features help businesses maintain more consistent customer conversations, coordinate outreach across platforms, and give teams better visibility into ongoing communication. Chat/Messaging 4.7 (43) 72.09% of 43 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.3 (21) 95.24% of 21 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Third-Party Integrations 4.6 (53) 71.70% of 53 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Workflow Management 4.4 (33) 96.97% of 33 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Collaboration Tools 4.3 (27) 40.74% of 27 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Interaction Tracking 4.4 (27) 81.48% of 27 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts TimelinesAI 16 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Communicate using direct chat or messages within the system Provides a channel for team members to share AI models, media files, communicate, and work together Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track interaction history by documenting conversations for contacts Store information about leads or contacts and track, manage and nurture them throughout the sales process Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Adjust communications based on previous interactions or personal preferences Engage in direct, instant messaging with consumers Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Group leads or contacts based on their specific characteristics Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (116) 4.5 Based on 116 reviews ## Pricing Value for money 4.5 (103) Free Trial [View pricing plan details](https://www.capterra.com/p/211597/TimelinesAI/pricing/) CRM Integration $25.00 Per User,Per Month It includes: - crm - whatsapp Shared Inbox $40.00 Per User,Per Month It includes: - crm - whatsapp Mass Messaging & Automation $60.00 Per User,Per Month It includes: - crm - whatsapp Value for money 4.5 (103) 4.5 Based on 103 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (108) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (108) 4.6 Based on 108 reviews ## User reviews Overall rating 4.6 Based on 116 reviews Filter by rating 5(83) 4(25) 3(7) 2(0) 1(1) Mentioned topic Sorted by most recent Mark O. CEO Marketing and Advertising ### "Brilliant integrations with CRM and lead acquisition systems." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2026 I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User AI Automation Engineer Professional Training & Coaching ### "Great tool, even better customer support." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 12, 2026 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CN Casper N. Co Founder Real Estate ### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 17, 2025 •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. Pros TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. Cons Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JO Juan O. CRM strategist Marketing and Advertising ### "Ease of use and stable integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 24, 2025 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JF Jefferson F. CRM Health, Wellness and Fitness ### "Recomend the use" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 November 14, 2025 I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good Pros Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing Cons Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JB Jerome B. Head of Business Development Building Materials ### "Efficent whatsapp integration" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 10, 2025 Pros Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions. Cons So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours". Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TA Toni A. Director Logistics and Supply Chain ### "Great to help scale your business. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 November 6, 2025 Pros Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters. Cons The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VJ Vikas J. Co-founder Legal Services ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2025 Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GS Greg S. Director Real Estate ### "Work in progress - could be really good." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 September 22, 2025 A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress Pros Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. Cons Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Expected Timelines to be a better product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Analyst Entertainment ### "Great App for integrating WhatsApp with your CRM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 19, 2025 Pros Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important. Cons Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/211597/TimelinesAI/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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