---
title: "TimelinesAI Software Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about TimelinesAI Software - reviews, pricing plans, popular comparisons to other Other Marketing Software products and more."
source_url: "https://www.capterra.com/p/211597/TimelinesAI/"
page_type: "product"
language: "en"
publication_date: "2026-09-29"
---

# 

 TimelinesAI Software Review 2026: Features, Integrations, Pros & Cons

Last updated on September 29, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

TimelinesAI

## What is TimelinesAI?

What it does: TimelinesAI unifies WhatsApp across multiple individual numbers, consolidating every conversation, file, and contact into a single shared workspace. It connects to Pipedrive, HubSpot, Zoho, Salesforce, Close, and monday.com, so messages and media sync to the correct records in real-time. No-code automation, mass and bulk-reply campaigns, a Chrome-based CRM view, and AI summaries and auto-responses help teams work in one flow. Why it matters: Your sales, success, and support teams answer faster with full context, fewer tabs, and consistent routing. Managers get accountability, analytics, and clean CRM data. Extend processes with API, webhooks, Zapier, and Make, and keep performance measurable with reporting and dashboards.

## What is TimelinesAI used for?

[Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 116 user reviews

Reviews sentiment

Positive

93%

Neutral

6%

Negative

1%

Starting price

$25

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for TimelinesAI?[Manage this product listing](https://www.g2.com/products/timelinesai/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### TimelinesAI

4.6 (116)

VS.

[4.3 (7,007)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Starting Price

$25

Per User, Per Month

Starting Price

$14

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (116)

Ease Of Use

4.2 (18,151)

Value For Money

4.5 (103)

Value For Money

4.3 (12,836)

Customer Service

4.6 (108)

Customer Service

4.1 (14,069)

## TimelinesAI alternatives

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)

[4.4 (18,816)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/61368/Salesforce/)

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

[4.5 (4,491)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/)

Highest Rated

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)

[4.8 (629)](https://www.capterra.com/p/210630/Kylas/reviews/)

Starting price

$250.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/210630/Kylas/)

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)

[4.7 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Starting price

$7.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)

[View all alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/)

## FAQs about TimelinesAI

Overview

### What problems does TimelinesAI solve?

TimelinesAI solves fragmented WhatsApp communication by centralizing multiple accounts in a shared inbox and syncing messages, media, and conversation history with CRM records. Sales teams, customer support staff, and marketing teams benefit from assigned chats, tags, reminders, lead follow-up, and the ability to respond to WhatsApp conversations directly from CRM deals.

Answer based on 60 reviews

Overview

### Which roles and teams benefit most from TimelinesAI?

TimelinesAI is most used by executives, founders, and business owners who oversee customer communications and team responsiveness. Sales managers, sales operations teams, SDRs, and commercial teams use it to organize WhatsApp conversations, coordinate follow-ups, and track leads. IT leaders and administrators manage shared access and connect messaging workflows with existing business systems.

Answer based on 116 reviews

Overview

### What company size and industries is TimelinesAI built for?

TimelinesAI is for SMB and mid-market sales, customer success, and support teams, with 83% of reviewers from small businesses and Financial Services leading at 19%. It also serves agencies and services businesses using individual WhatsApp numbers; Real Estate and Education Management each account for 8%. Its most common use is customer communications management.

Answer based on 116 reviews

Features and Usability

### What are the key features of TimelinesAI?

TimelinesAI includes a shared WhatsApp inbox for conversation management, timeline and message history, and team collaboration through chat assignment, labels, comments, and reminders. Core capabilities include CRM contact and lead management, two-way CRM integrations, autoresponders, and API access, supporting real-time client communication and automated follow-up workflows.

Answer based on 50 reviews

Pricing

### How much does it cost and what fees or limitations are included?

TimelinesAI starts at $25 per user/month for the CRM Integration plan, with Shared Inbox at $40 and Mass Messaging & Automation at $60. A free trial is available. Pricing includes 1,000 to 3,000 workflow actions per month, and reviewers wished for a free option or unlimited messaging.

Answer based on 2 reviews

Integrations

### Which third-party tools and platforms does TimelinesAI integrate with?

TimelinesAI integrates with 13 third-party tools, including reviewer-confirmed Pipedrive, ChatGPT, and Make. Its catalog also lists CRM connections for HubSpot CRM, Salesforce Platform, Close, and Zoho CRM, plus workflow and collaboration integrations with Zapier, Slack, Zendesk Suite, Zoho Flow, and monday.com AI Work Platform.

Answer based on 42 reviews

Getting Started and Support

### What training and onboarding options does TimelinesAI offer?

TimelinesAI provides live online sessions, documentation, and videos for training and onboarding. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide visual walkthroughs for self-paced learning and feature review.

Answer based on 1 reviews

Getting Started and Support

### What customer support options does TimelinesAI offer, and how do users rate the experience?

TimelinesAI offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live representative support, and chat. Users commonly describe support as fast, responsive, attentive, and knowledgeable during setup and troubleshooting. Some users report efficient assistance despite integration difficulties, while one reviewer found persistent chat notifications distracting and another reported a poor service experience.

Answer based on 23 reviews

Features

### What features does TimelinesAI offer for WhatsApp team management?

TimelinesAI supports shared WhatsApp inboxes, conversation assignment, tags, tracking, and CRM integrations for team communication. Small and mid-sized teams value its practical collaboration tools and easy setup, while some users want clearer autoresponder configuration, more bot options, automatic chat routing, and stronger contact management within the interface.

Answer based on 31 reviews

## Who uses TimelinesAI?

Based on Capterra reviews from the past 5 years

Talk to a software expert

to get a free software list  
tailored to your business needs

## Features

AI summary

Based on 4,384 Other Marketing Software reviews

Capterra data shows that buyers of customer communications management software rank the following features as their top priorities:

-   **SMS Messaging** (**57%** of reviewers rated this feature as critical)
-   **Chat/Messaging** (**42%**)
-   **Multi-Channel Communication** (**34%**)

TimelinesAI includes **Chat/Messaging** and **Multi-Channel Communication**, giving teams a way to manage conversations across channels and keep customer interactions organized in one place. However, it does not offer **SMS Messaging**. Instead, it provides **Third-Party Integrations** (**35%**), which can connect communication workflows with other business systems, helping businesses keep customer data connected and respond more efficiently.

Chat/Messaging

4.7 (43)

72.09% of 43 reviewers that rated this feature as important or highly important

Communicate using direct chat or messages within the system

Multi-Channel Communication

4.3 (21)

95.24% of 21 reviewers that rated this feature as important or highly important

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Third-Party Integrations

4.6 (53)

71.70% of 53 reviewers that rated this feature as important or highly important

Set up connections to third-party platforms to improve business processes

Workflow Management

4.4 (33)

96.97% of 33 reviewers that rated this feature as important or highly important

Create, design and manage workflows for repetitive tasks

Collaboration Tools

4.3 (27)

40.74% of 27 reviewers that rated this feature as important or highly important

Provides a channel for team members to share AI models, media files, communicate, and work together

Interaction Tracking

4.4 (27)

81.48% of 27 reviewers that rated this feature as important or highly important

Track interaction history by documenting conversations for contacts

TimelinesAI 16 features

### All Features
- API: Application programming interface that allows for integration with other systems/databases
- Autoresponders: Create and automatically send premade copy in response to customer messages
- Chat/Messaging: Communicate using direct chat or messages within the system
- Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together
- Contact Management: Manage, organize, and store contact information
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Interaction Tracking: Track interaction history by documenting conversations for contacts
- Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process
- Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.
- Personalization: Adjust communications based on previous interactions or personal preferences
- Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers
- Reminders: Timed notification for any upcoming task, deadline, appointment, or activity
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Segmentation: Group leads or contacts based on their specific characteristics
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Workflow Management: Create, design and manage workflows for repetitive tasks

---

Get Advice

We can help you find the software with the features you need.

Features

4.5 (116)

4.5

Based on 116 reviews

## Pricing

Value for money

4.5 (103)

Free Trial

[View pricing plan details](https://www.capterra.com/p/211597/TimelinesAI/pricing/)

CRM Integration

$25.00

Per User,Per Month

It includes:

-   crm
-   whatsapp

Shared Inbox

$40.00

Per User,Per Month

It includes:

-   crm
-   whatsapp

Mass Messaging & Automation

$60.00

Per User,Per Month

It includes:

-   crm
-   whatsapp

Value for money

4.5 (103)

4.5

Based on 103 reviews

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[

monday AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Zapier](https://www.capterra.com/p/130182/Zapier/)[

Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.6 (108)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (108)

4.6

Based on 108 reviews

## User reviews

Overall rating

4.6

Based on 116 reviews

Filter by rating

5(83)

4(25)

3(7)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Mark O.

CEO

Marketing and Advertising

### "Brilliant integrations with CRM and lead acquisition systems."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 19, 2026

I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this.

Pros

Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT.

Cons

Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

AI Automation Engineer

Professional Training & Coaching

### "Great tool, even better customer support."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

January 12, 2026

Definitely a great company, and very useful software. Their support team is very responsive and professional

Pros

Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively.

Cons

Interface could look a little more modern and Sleek, although the current one is not bad by any means.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CN

Casper N.

Co Founder

Real Estate

### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication"

5.0

Overall Rating

5.0

5.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

December 17, 2025

•Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull.

Pros

TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team.

Cons

Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JO

Juan O.

CRM strategist

Marketing and Advertising

### "Ease of use and stable integration"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 24, 2025

Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team.

Pros

That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals.

Cons

Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JF

Jefferson F.

CRM

Health, Wellness and Fitness

### "Recomend the use"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

November 14, 2025

I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good

Pros

Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing

Cons

Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JB

Jerome B.

Head of Business Development

Building Materials

### "Efficent whatsapp integration"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 10, 2025

Pros

Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions.

Cons

So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours".

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TA

Toni A.

Director

Logistics and Supply Chain

### "Great to help scale your business. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

November 6, 2025

Pros

Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters.

Cons

The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VJ

Vikas J.

Co-founder

Legal Services

### "Great product"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 6, 2025

Pros

I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations!

Cons

Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GS

Greg S.

Director

Real Estate

### "Work in progress - could be really good."

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

5/10

September 22, 2025

A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress

Pros

Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected.

Cons

Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines

Switched from

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)

Expected Timelines to be a better product.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AN

Anonymous User

Analyst

Entertainment

### "Great App for integrating WhatsApp with your CRM"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 19, 2025

Pros

Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important.

Cons

Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/211597/TimelinesAI/reviews/)

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Popular comparisons

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