--- title: "TimelinesAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is TimelinesAI the right Customer Communications Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/211597/TimelinesAI/reviews/" page_type: "reviews" language: "en" --- TimelinesAI 4.6 (116) [View alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of TimelinesAI Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews NL Nachi L ITReal Estate, Self-employedUsed the software for: I used a free trial. “Seamless WhatsApp integration with Pipedrive that saves time, improves workflow, and keeps chats synced.“ September 11, 2025 JO Juan O CRM strategistMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object.“ November 24, 2025 KM Kadu M CEOEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “Timelines.ai is a tool that I have been looking for for a long time to integrate with Pipedrive so that I can manage messages and also send mass messages.“ May 19, 2025 GS Greg S DirectorReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use.“ September 22, 2025 OG Or G COOSports, 2 - 10 employeesUsed the software for: 6-12 months. “Main channel for real-time, personal support, preferred by SMB clients, useful for coordinating 1st setup with the clients' team, as we are using WhatsApp groups.“ July 28, 2025 PA Puja A Sales Ops ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “Cant transfer owner role to another users, need more detail statistics report, cant pay with paypal.“ August 19, 2025 VJ Vikas J Co-founderLegal Services, 2 - 10 employeesUsed the software for: I used a free trial. “All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized.“ October 6, 2025 CN Casper N Co FounderReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “Mobile experience is functional but less powerful than desktop“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francisco S. CEO Information Services Used the software for: Less than 6 months ### "Simple, Affordable, and Powerful Tool for WhatsApp" August 8, 2025 5.0 My overall experience has been very positive. TimelinesAI effectively solved our need to manage multiple WhatsApp numbers in one place. It has simplified client communication and helped us save both time and money. It’s a very intuitive solution that I would definitely recommend. Pros What I liked the most about TimelinesAI is its flexibility and how simple it is to use and integrate with other tools. The learning curve is very low, which makes onboarding easy for the entire team. Also, its affordable pricing makes it a great option for businesses that need to manage multiple WhatsApp conversations without breaking the budget. Cons So far, I haven’t found any major downsides. Perhaps they could offer more visual customization options on the dashboard, but in terms of core functionality, it delivers everything we need. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) We switched from ManyChat because we needed a solution that could manage multiple WhatsApp numbers natively and simultaneously, without relying on third-party workarounds. TimelinesAI offered greater flexibility, easier onboarding, and better value for money, especially for a growing team that needs to centralize communication efficiently Review Source TA Toni A. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Great to help scale your business. " November 6, 2025 4.0 Pros Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters. Cons The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time. Review Source GS Greg S. Director Real Estate Used the software for: I used a free trial ### "Work in progress - could be really good." September 22, 2025 3.0 A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress Pros Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. Cons Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Expected Timelines to be a better product. Review Source JD Jurian D. Business IT Specialist Real Estate Used the software for: I used a free trial ### "I'd definitely recommend Timelines.ai" August 26, 2025 5.0 Pros I liked the possibilities to automate whatsapp messages triggered by values in our CRM the most, as well as the ease of integrating the CRM system to Timelines.ai. Their customer service team replies quickly too. Cons There isn't much to dislike. If i had to pick one negative, it would be the general design of the application. It could be refreshened a bit. Switched from [Wazzup](https://www.capterra.com/p/65549/Wazzup/) Wazzup doesn't allow for automated Whatsapp templates. Review Source Mark O. CEO Marketing and Advertising Used the software for: 2+ years ### "Brilliant integrations with CRM and lead acquisition systems." February 19, 2026 5.0 I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) Review Source CN Casper N. Co Founder Real Estate Used the software for: I used a free trial ### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication" December 17, 2025 5.0 •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. Pros TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. Cons Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams Review Source Felipe V. CEO Management Consulting Used the software for: Less than 6 months ### "Timelines Great" August 6, 2025 5.0 great experience, great support. The functions works perfectly for our process and easy to connect with other tools Pros easy to use, great integrations and great support. Also works great with CRms like pipedrive and the agents Cons the autoreply functions are not very clear to me. I dont understand how set up autoreplies with menus. A little confuse Review Source Manoj Kumar S. IT Furniture Used the software for: Less than 6 months ### "I have checked many app for whatsapp integration with hubspot but timelines match exactly what we want." August 12, 2025 5.0 Pros I found the timeline is value for money for the initial use. You can change your plan after taking its benefits. Cons I have seen that all bots are replying to the chat, and no human being is connected. Bots are giving answers the queries that are not what we want. Review Source JO Juan O. CRM strategist Marketing and Advertising Used the software for: I used a free trial ### "Ease of use and stable integration" November 24, 2025 5.0 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Review Source B P. COO Computer Software Used the software for: 6-12 months ### "Definite Time Saver" August 14, 2025 4.0 Pros It makes it easy to communicate across multiple chats simultaneously. Definitely saves us time when sending out regular updates. Customer service has been quick, responsive, and helpful. Cons It's easy to click on the wrong tab, and then mistakenly send out multiple versions of the messaging from all of our users. Review Source VR Verified Reviewer AI Automation Engineer Professional Training & Coaching Used the software for: Less than 6 months ### "Great tool, even better customer support." January 12, 2026 5.0 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review Source NL Nachi L. IT Real Estate Used the software for: I used a free trial ### "Maybe works for us " September 11, 2025 5.0 My overall experience with TimelinesAI has been very positive. The customer support team is fast to respond and clearly knows their stuff, which makes setup and troubleshooting smooth. Their professionalism gives me confidence in using the platform daily. Pros Seamless WhatsApp integration with Pipedrive that saves time, improves workflow, and keeps chats synced. Cons The main drawback is the limitations in functionality and the fact that users can delete their history, which makes it harder to maintain a complete and reliable record of client communications. Review Source JB Jerome B. Head of Business Development Building Materials Used the software for: I used a free trial ### "Efficent whatsapp integration" November 10, 2025 5.0 Pros Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions. Cons So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours". Review Source VR Verified Reviewer Analyst Entertainment Used the software for: I used a free trial ### "Great App for integrating WhatsApp with your CRM" September 19, 2025 4.0 Pros Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important. Cons Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version. Review Source TM Thomas M. Sales architecture and growth specialist Biotechnology Used the software for: I used a free trial ### "A really good whatsapp CRM tool" June 23, 2025 5.0 The only tool I found can record whatsapp activities as sales activities on hubspot. This really help to track vendors activities. The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Cons The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Review Source MM Maxime M. Owner Professional Training & Coaching Used the software for: I used a free trial ### "Easy to use Whatsapp API for custom uses !" June 30, 2025 5.0 Easy to get support through chat & email, clear answers to my technical questions, product feels robust. Pros The CRM Integration makes it easy to push data to Hubspot , Simplified WhatsAPP Api use saves us time for custom usecases, Analytics. Cons Pricing model was a bit unclea, I didn't understand before talking with an agent what were the main differences and which was fitting my use. Review Source LW Lucas W. Director - CEO Environmental Services Used the software for: Less than 6 months ### "Easy to use, powerful and great support" May 5, 2025 5.0 I'm using TimelinesAI for a month now for automations with whatsapp, pipedrive and make.com and it's wonderful Pros Easy to use, powerful funcionatlities and great support Cons Some aspects of the design it's not as pleasing Review Source Utku D. CTO Hospital & Health Care Used the software for: Less than 6 months ### "TimeLines" July 19, 2023 5.0 Pros So easy to collaborate as a team. It gives you exactly what you want. Cons Although some important features are missing, seeing them in their roadmap is exciting. Review Source AG Amanda G. Creative Business Education Management Used the software for: Less than 6 months ### "Effective automation tool" August 1, 2023 5.0 The use of the tool has been great, as it has optimized the work time, facilitating the synchronization while leaving the records faithful and transparent. Pros How quickly it performs synchronization between platforms, saving time that was previously spent manually. Synchronization between our customer registration system and the conversations we have on whatsapp. Cons To be easier to filter the conversations that we want or not to integrate without going one by one through the application Review Source Jeremy G. Founder Research Used the software for: 1-2 years ### "Keep track of long back and forths" December 14, 2021 4.0 It helps me keep track of long lasting conversations where each response is far appart and you forget what was last said. Pros The gmail integration makes it easy to update a timeline with new messages. Cons Messages are not automatically added to the timeline and new timelines have to be explicitly created. Review Source LD Lidor D. Owner Health, Wellness and Fitness Used the software for: I used a free trial ### "the best whatsapp integration software i used so far" August 16, 2023 5.0 Pros Ease of use, everything is very easy to set up, everthing works smooovely. Cons the fact that there is a quota for the amount of messages and that the automations doesn't have the option to be more complexed. Review Source JA Jerrel A. Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "Very happy" December 14, 2021 5.0 Very happy that I found Timelines.ai. It exactly solves my problems Pros Using Whatsapp with multiple people in multiple locations works very very good! Cons none at the moment. Maybe some more options to reach the people who send me a message. Reason for choosing TimelinesAI None Review Source DA Diego A. CEO Education Management Used the software for: Less than 6 months ### "Time saver" August 1, 2023 5.0 Pros Excellent tool to make our CRM easily updated. Time saver! Cons It could be a bit faster to update. But all good Review Source AB Alan B. Customer Success Manager Retail Used the software for: Less than 6 months ### "Review" December 14, 2021 4.0 Pros Integration with Pipedrive, to have our conservation directly in our customer's file. Cons Only few functionalities. Would like it to take the name of the contact in Pipedrive files. We need to put name + entreprise in the name of the conversation. If we do that, our contact's name in Pipedrive is changed. Review Source BF Betsy F. Ejecutiva Comercial Financial Services Used the software for: Less than 6 months ### "Very practical " October 6, 2022 5.0 Pros I like that reminds me all the conversation with my clients Cons I think there are no cons, I'm very satisfied. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.