# TimelinesAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TimelinesAI the right Customer Communications Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211597/TimelinesAI/reviews --- TimelinesAI 4.6 (116) [View alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TimelinesAI Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews OG Or G COOSports, 2 - 10 employeesUsed the software for: 6-12 months. “Main channel for real-time, personal support, preferred by SMB clients, useful for coordinating 1st setup with the clients' team, as we are using WhatsApp groups.“ July 28, 2025 PA Puja A Sales Ops ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “Cant transfer owner role to another users, need more detail statistics report, cant pay with paypal.“ August 19, 2025 CN Casper N Co FounderReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox.“ December 17, 2025 JO Juan O CRM strategistMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object.“ November 24, 2025 CW Christoph W DeveloperComputer Software, Self-employedUsed the software for: I used a free trial. “I integrated timelines.ai public API in my Android App for Fire TV to send WhatsApp messages and it was perfect.“ July 22, 2025 GS Greg S DirectorReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use.“ September 22, 2025 NL Nachi L ITReal Estate, Self-employedUsed the software for: I used a free trial. “Seamless WhatsApp integration with Pipedrive that saves time, improves workflow, and keeps chats synced.“ September 11, 2025 CN Casper N Co FounderReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “Mobile experience is functional but less powerful than desktop“ December 17, 2025 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francisco S. CEO Information Services Used the software for: Less than 6 months ### "Simple, Affordable, and Powerful Tool for WhatsApp" August 8, 2025 5.0 My overall experience has been very positive. TimelinesAI effectively solved our need to manage multiple WhatsApp numbers in one place. It has simplified client communication and helped us save both time and money. It’s a very intuitive solution that I would definitely recommend. Pros What I liked the most about TimelinesAI is its flexibility and how simple it is to use and integrate with other tools. The learning curve is very low, which makes onboarding easy for the entire team. Also, its affordable pricing makes it a great option for businesses that need to manage multiple WhatsApp conversations without breaking the budget. Cons So far, I haven’t found any major downsides. Perhaps they could offer more visual customization options on the dashboard, but in terms of core functionality, it delivers everything we need. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) We switched from ManyChat because we needed a solution that could manage multiple WhatsApp numbers natively and simultaneously, without relying on third-party workarounds. TimelinesAI offered greater flexibility, easier onboarding, and better value for money, especially for a growing team that needs to centralize communication efficiently Review Source TA Toni A. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Great to help scale your business. " November 6, 2025 4.0 Pros Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters. Cons The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time. Review Source GS Greg S. Director Real Estate Used the software for: I used a free trial ### "Work in progress - could be really good." September 22, 2025 3.0 A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress Pros Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. Cons Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Expected Timelines to be a better product. Review Source Mark O. CEO Marketing and Advertising Used the software for: 2+ years ### "Brilliant integrations with CRM and lead acquisition systems." February 19, 2026 5.0 I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) Review Source JD Jurian D. Business IT Specialist Real Estate Used the software for: I used a free trial ### "I'd definitely recommend Timelines.ai" August 26, 2025 5.0 Pros I liked the possibilities to automate whatsapp messages triggered by values in our CRM the most, as well as the ease of integrating the CRM system to Timelines.ai. Their customer service team replies quickly too. Cons There isn't much to dislike. If i had to pick one negative, it would be the general design of the application. It could be refreshened a bit. Switched from [Wazzup](https://www.capterra.com/p/65549/Wazzup/) Wazzup doesn't allow for automated Whatsapp templates. Review Source DC Des C. Admin Construction Used the software for: Less than 6 months ### "Brilliant experience with Timelines AI" September 4, 2025 5.0 It has been a pleasure dealing with TimelinesAI from the very start. Quality system and helpful support both by message and email. Pros Easy to set up. They provided a free trial to show confidence in their product. Their Whatsapp integration works flawlessly. Cons Nothing, works exactly as stated. The process of setting up and using Timelines AI was very easy and had customer support if needed. Reason for choosing TimelinesAI Superior product with better UI and features. Review Source CW Christoph W. Developer Computer Software Used the software for: I used a free trial ### "Very good service" July 22, 2025 5.0 Overall the service is the best i have found and the cheapest for my needs as developer. The public API was perfect for my needs. Pros I integrated timelines.ai public API in my Android App for Fire TV to send WhatsApp messages and it was perfect. The API was very easy to use for me as developer. Cons For me there where no cons, everything worked fine. The only thing i missed was the possibility to pay via PayPal. Switched from [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) It was cheaper and easier to use for my needs Review Source Felipe V. CEO Management Consulting Used the software for: Less than 6 months ### "Timelines Great" August 6, 2025 5.0 great experience, great support. The functions works perfectly for our process and easy to connect with other tools Pros easy to use, great integrations and great support. Also works great with CRms like pipedrive and the agents Cons the autoreply functions are not very clear to me. I dont understand how set up autoreplies with menus. A little confuse Review Source Manoj Kumar S. IT Furniture Used the software for: Less than 6 months ### "I have checked many app for whatsapp integration with hubspot but timelines match exactly what we want." August 12, 2025 5.0 Pros I found the timeline is value for money for the initial use. You can change your plan after taking its benefits. Cons I have seen that all bots are replying to the chat, and no human being is connected. Bots are giving answers the queries that are not what we want. Review Source B P. COO Computer Software Used the software for: 6-12 months ### "Definite Time Saver" August 14, 2025 4.0 Pros It makes it easy to communicate across multiple chats simultaneously. Definitely saves us time when sending out regular updates. Customer service has been quick, responsive, and helpful. Cons It's easy to click on the wrong tab, and then mistakenly send out multiple versions of the messaging from all of our users. Review Source JO Juan O. CRM strategist Marketing and Advertising Used the software for: I used a free trial ### "Ease of use and stable integration" November 24, 2025 5.0 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Review Source VR Verified Reviewer AI Automation Engineer Professional Training & Coaching Used the software for: Less than 6 months ### "Great tool, even better customer support." January 12, 2026 5.0 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review Source TB Thomas B. Co-founder Financial Services Used the software for: I used a free trial ### "Recommended for Hubspot integration" September 18, 2025 5.0 Sales team was very knowledgeable on the tool and was able to answer to very specific questions. Timelines is very easy to use, and whenever I had doubts, the customer support team was very quick and attentive. Pros Nice tool that integrates seamlessly with Hubspot. Very easy to use. Customer support is very attentive. Cons Nothing in particular. As a suggestion for future features, maybe a better onboarding experience would facilitate self-onboarding. Review Source ÁR Átila R. COO Information Technology and Services Used the software for: Less than 6 months ### "Amazing Shared inbox" September 2, 2025 5.0 Pros The tool is easy to use, very stable and have a wonderful customer support. Still not exploring all the available integrations, but have nothing to complain. Cons The monthly fee is not so cheap when converting to my local currency ( from US dollars to Brazilian reais - BRL) Review Source SS Suresh S. Office Admin Computer & Network Security Used the software for: Less than 6 months ### "Works well!" May 9, 2025 5.0 There are many other features but we needed an easy way to copy and paste links from whatsap chats for the documents we are sent from all parties, and save them into our CRM which is Pipedrive. It works excellent for that and we are looking forward to testing the other features. Suresh Sajnani Advanced Solar Solutions LLC Pros Our favorite feature so far has been the ability to save email attachments directly to our CRM system. Cons So far, there is nothing we dislike about the software and we're very excited to test the rest of it. Review Source TM Thomas M. Sales architecture and growth specialist Biotechnology Used the software for: I used a free trial ### "A really good whatsapp CRM tool" June 23, 2025 5.0 The only tool I found can record whatsapp activities as sales activities on hubspot. This really help to track vendors activities. The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Cons The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Review Source AA Arie A. Owner Retail Used the software for: I used a free trial ### "Just what I was looking for" April 21, 2025 5.0 Super great and usefull, the only option in the market that connects whatsapp web and to an API. Just what I was looking for Pros Its very fast to set up we where up and running within minutes. It looks great and integrates with Make. Cons The message box its not easy to use. I would like it to have a way to connect the contacts through the API not just the chats. It is pricy. Review Source HK Harjot K. President Insurance Used the software for: 2+ years ### "Best Tool to make your office effecient" April 12, 2024 5.0 Good, best toll to assign the work to your employees and to keep the track of work between employees and customers. Pros Ease of assinging the work to employees. It is one of the best tool which my team used during the Covid as most the employees were working from home and it was easier to assign the work. Cons I did not find anything which I did not like about timeshare. At the start it was hard to reach the company as there was time difference. But now it is OK> Review Source oM osnat M. sales Airlines/Aviation Used the software for: 6-12 months ### "interesting" December 14, 2021 3.0 im very satisfide, but would be happier if the above would be fixed Pros this softeare is easy to use, very friendly , reacts fast most of the times , has most of the feachures we need in order to create a sufficiant collaboration with our clients Cons first, disconnect a lot, second- after connecting with 1 client, i need to go to general clients of all the office, and than getting back to my personal clients- whyyyyyyyyyyyy????? having a problem placing a link + writing something on it as well at the same msg the +country code must be implemented always, rather than using a shortcut... and more... Review Source MG Matias G. owner Management Consulting Used the software for: Less than 6 months ### "excelent product" May 29, 2024 5.0 Pros very good product. customizable and easy to use Cons It would be interesting to have more than one chatbot, even if it is optional. Review Source aA adel A. CEO Education Management Used the software for: I used a free trial ### "it is very easy to use and it just takes me 2 minutes to implement and it is very secure product " September 4, 2023 5.0 it is great service specially the support team were very helpful Pros reminder, labels, notes and the data export to CSV Cons the user interface, when we message a chat, the other chat should be in the left side so we can scroll for the other chats while one chat is already open in the middle Review Source JA Jerrel A. Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "Very happy" December 14, 2021 5.0 Very happy that I found Timelines.ai. It exactly solves my problems Pros Using Whatsapp with multiple people in multiple locations works very very good! Cons none at the moment. Maybe some more options to reach the people who send me a message. Reason for choosing TimelinesAI None Review Source DA Diego A. CEO Education Management Used the software for: Less than 6 months ### "Time saver" August 1, 2023 5.0 Pros Excellent tool to make our CRM easily updated. Time saver! Cons It could be a bit faster to update. But all good Review Source AB Alan B. Customer Success Manager Retail Used the software for: Less than 6 months ### "Review" December 14, 2021 4.0 Pros Integration with Pipedrive, to have our conservation directly in our customer's file. Cons Only few functionalities. Would like it to take the name of the contact in Pipedrive files. We need to put name + entreprise in the name of the conversation. If we do that, our contact's name in Pipedrive is changed. Review Source BF Betsy F. Ejecutiva Comercial Financial Services Used the software for: Less than 6 months ### "Very practical " October 6, 2022 5.0 Pros I like that reminds me all the conversation with my clients Cons I think there are no cons, I'm very satisfied. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.