# TimelinesAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TimelinesAI the right Customer Communications Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211597/TimelinesAI/reviews --- TimelinesAI 4.6 (116) [View alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of TimelinesAI Ease of use 4.7 Customer Service 4.6 ## Pros and Cons in Reviews OG Or G COOSports, 2 - 10 employeesUsed the software for: 6-12 months. “Main channel for real-time, personal support, preferred by SMB clients, useful for coordinating 1st setup with the clients' team, as we are using WhatsApp groups.“ July 28, 2025 PA Puja A Sales Ops ManagerInformation Technology and Services, 201 - 500 employeesUsed the software for: I used a free trial. “Cant transfer owner role to another users, need more detail statistics report, cant pay with paypal.“ August 19, 2025 CW Christoph W DeveloperComputer Software, Self-employedUsed the software for: I used a free trial. “I integrated timelines.ai public API in my Android App for Fire TV to send WhatsApp messages and it was perfect.“ July 22, 2025 JO Juan O CRM strategistMarketing and Advertising, 2 - 10 employeesUsed the software for: I used a free trial. “Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object.“ November 24, 2025 NL Nachi L ITReal Estate, Self-employedUsed the software for: I used a free trial. “Seamless WhatsApp integration with Pipedrive that saves time, improves workflow, and keeps chats synced.“ September 11, 2025 GS Greg S DirectorReal Estate, 2 - 10 employeesUsed the software for: I used a free trial. “Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use.“ September 22, 2025 KM Kadu M CEOEducation Management, 2 - 10 employeesUsed the software for: I used a free trial. “Timelines.ai is a tool that I have been looking for for a long time to integrate with Pipedrive so that I can manage messages and also send mass messages.“ May 19, 2025 CW Christoph W DeveloperComputer Software, Self-employedUsed the software for: I used a free trial. “The only thing i missed was the possibility to pay via PayPal.“ July 22, 2025 ## Showing most helpful reviews Showing 1-25 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Francisco S. CEO Information Services Used the software for: Less than 6 months ### "Simple, Affordable, and Powerful Tool for WhatsApp" August 8, 2025 5.0 My overall experience has been very positive. TimelinesAI effectively solved our need to manage multiple WhatsApp numbers in one place. It has simplified client communication and helped us save both time and money. It’s a very intuitive solution that I would definitely recommend. Pros What I liked the most about TimelinesAI is its flexibility and how simple it is to use and integrate with other tools. The learning curve is very low, which makes onboarding easy for the entire team. Also, its affordable pricing makes it a great option for businesses that need to manage multiple WhatsApp conversations without breaking the budget. Cons So far, I haven’t found any major downsides. Perhaps they could offer more visual customization options on the dashboard, but in terms of core functionality, it delivers everything we need. Switched from [ManyChat](https://www.capterra.com/p/206636/ManyChat/) We switched from ManyChat because we needed a solution that could manage multiple WhatsApp numbers natively and simultaneously, without relying on third-party workarounds. TimelinesAI offered greater flexibility, easier onboarding, and better value for money, especially for a growing team that needs to centralize communication efficiently Review Source TA Toni A. Director Logistics and Supply Chain Used the software for: 1-2 years ### "Great to help scale your business. " November 6, 2025 4.0 Pros Using timelines.ai has been very helpful for my businesses management of our chats and also how efficiently we manage the team that handles the chats. We're able to easily create labels, and assign chats, trace response times and create filters. Cons The response times are not as immediate as we'd prefer. There is a chat bot but if you need a live agent it can take some time. Review Source GS Greg S. Director Real Estate Used the software for: I used a free trial ### "Work in progress - could be really good." September 22, 2025 3.0 A bit of a challenge, considering it was supposed to make life easier. It feels like the product is a bit of a work in progress Pros Nice interface to start with.... Does integrate with Zoho, although this is not as easy as expected. Cons Was supposed to integrate with Zoho. This isnt easy to manage - it requires you to enter your messages in a fiddly JSON format and let to fails. Not able to save messages on the app. Misleading on the amount of messages that can be sent. Doesn't seem to sync identifiable data like names to the app, which makes it difficult to use. Created some ghost accounts in Zoho, for accounts that were already there and used to message in timelines Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Expected Timelines to be a better product. Review Source JD Jurian D. Business IT Specialist Real Estate Used the software for: I used a free trial ### "I'd definitely recommend Timelines.ai" August 26, 2025 5.0 Pros I liked the possibilities to automate whatsapp messages triggered by values in our CRM the most, as well as the ease of integrating the CRM system to Timelines.ai. Their customer service team replies quickly too. Cons There isn't much to dislike. If i had to pick one negative, it would be the general design of the application. It could be refreshened a bit. Switched from [Wazzup](https://www.capterra.com/p/65549/Wazzup/) Wazzup doesn't allow for automated Whatsapp templates. Review Source Mark O. CEO Marketing and Advertising Used the software for: 2+ years ### "Brilliant integrations with CRM and lead acquisition systems." February 19, 2026 5.0 I use TimelinesAI to integrate into my business WhatsApp. I have this WhatsApp hooked into my CRM system and also ChatGPT. This means that anytime I receive a message on WhatsApp, a record is entered into my CRM system to follow up with that enquiry manually. However, the ChatGPT integration means that WhatsApp most frequently will have a communication with that lead and gently guide them towards booking a discovery call with me. when the lead is ready, TimelinesAI (integrating with WhatsApp) then sends them a booking link. I also use TimelinesAI with my Meta ads. Because TimelinesAI has a Zapier integration, I can ensure that every time a new lead comes in from a Meta advert, that lead is sent an immediate WhatsApp message and a conversation is started. It makes such a huge difference to marketing, using immediate responses like this. Pros Reasonably simple to use and integrates incredibly well with my Pipedrive CRM system and also ChatGPT. Cons Genuinely nothing. I actually can't fault the product; there's nothing I'd change. Apart from perhaps making it free. :-) Review Source CN Casper N. Co Founder Real Estate Used the software for: I used a free trial ### "A Powerful WhatsApp Tool for Team Collaboration and Customer Communication" December 17, 2025 5.0 •Mobile experience is functional but less powerful than desktop •Longer trial version can be helpfull. Pros TimelinesAI is a reliable and user-friendly WhatsApp tool that works especially well for teams managing a high volume of conversations. The platform makes it easy to connect multiple WhatsApp accounts and centralize all chats in one shared inbox. This improves visibility, collaboration, and response times across the team. Cons Shared inbox makes team collaboration very efficient •Useful features for tagging, assigning, and tracking conversations •Works smoothly with WhatsApp Web without complex technical requirements •Good value for money for small to medium-sized teams Review Source VJ Vikas J. Co-founder Legal Services Used the software for: I used a free trial ### "Great product" October 6, 2025 5.0 Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. Review Source FF Fernando F. Head of Sales and Business Development Education Management Used the software for: 1-2 years ### "Good integration with CRM Pipedrive" September 15, 2025 5.0 Good value for money. . Pros Integration with Pipedrive. . Cons Sometimes the mass messaging take a while to complete. . Review Source HA Henrik A. it Hospitality Used the software for: I used a free trial ### "Good platform followed with good support." September 5, 2025 5.0 A very positive excperience with the system and also with the support. Good pricing. A very positive excperience with the system and also with the support. Good pricing Pros I have been testing it for some time and I like the GUI, how easy it is to navigate and communicate with customers. I do like the chatty AI that helped a lot. Overall very good. Cons On the wish list is to make the menu on the left hand side a little smaller. On the wish list is to make the menu on the left hand side a little smaller. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing TimelinesAI good Review Source VR Verified Reviewer AI Automation Engineer Professional Training & Coaching Used the software for: Less than 6 months ### "Great tool, even better customer support." January 12, 2026 5.0 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review Source JO Juan O. CRM strategist Marketing and Advertising Used the software for: I used a free trial ### "Ease of use and stable integration" November 24, 2025 5.0 Very good, after looking at several whatsapp solutions, this checked all boxes to power up my sales team. Pros That it could connect to HubSpot easily and so far, in a stable way with two direction sync and live conversations inside deals. Cons Maybe the price and "mass message limitations" and that you cannot see the live conversations inside the lead object. Review Source JB Jerome B. Head of Business Development Building Materials Used the software for: I used a free trial ### "Efficent whatsapp integration" November 10, 2025 5.0 Pros Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions. Cons So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours". Review Source JF Jefferson F. CRM Health, Wellness and Fitness Used the software for: I used a free trial ### "Recomend the use" November 14, 2025 4.0 I'm Learning about application, but i'm thing very easy. The integrations with Zapier and Hubspot is very good Pros Application is friendly to use and easy to learn. The integrations with Zapier and Hubspot help to unifique everthing Cons Nothing to consider while, because i'm start the use and learn. I need to more time to talk about something Review Source VR Verified Reviewer Analyst Entertainment Used the software for: I used a free trial ### "Great App for integrating WhatsApp with your CRM" September 19, 2025 4.0 Pros Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important. Cons Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version. Review Source KM Kadu M. CEO Education Management Used the software for: I used a free trial ### "Timelines + pipedrive is beautiful" May 19, 2025 5.0 Timelines.ai is a tool that I have been looking for for a long time to integrate with Pipedrive so that I can manage messages and also send mass messages. I am not very good at integrations, but once I have them set up, it is a joy. Pros integration with pipedrive, where the message processing helped us a lot to sell more................. Cons Making the integrations and connections was difficult for me. Due to lack of knowledge. The support service is efficient, but I still had difficulty. Review Source SS Suresh S. Office Admin Computer & Network Security Used the software for: Less than 6 months ### "Works well!" May 9, 2025 5.0 There are many other features but we needed an easy way to copy and paste links from whatsap chats for the documents we are sent from all parties, and save them into our CRM which is Pipedrive. It works excellent for that and we are looking forward to testing the other features. Suresh Sajnani Advanced Solar Solutions LLC Pros Our favorite feature so far has been the ability to save email attachments directly to our CRM system. Cons So far, there is nothing we dislike about the software and we're very excited to test the rest of it. Review Source LW Lucas W. Director - CEO Environmental Services Used the software for: Less than 6 months ### "Easy to use, powerful and great support" May 5, 2025 5.0 I'm using TimelinesAI for a month now for automations with whatsapp, pipedrive and make.com and it's wonderful Pros Easy to use, powerful funcionatlities and great support Cons Some aspects of the design it's not as pleasing Review Source Sveta G. R&D Physicist and team leader Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Shared Inbox for Whatsapp" January 11, 2021 4.0 Great and easy to use product with a unique value proposition. Pros It's really easy to setup , few clicks and you are ready to go. It's the only product I found that allows me to load and share the history of my Whatsapp chats. We use it to share access to Whatsapp accounts between team members Cons Currently, TimelinesAI focused on Whatsapp only. I hope they will implement additional integrations in the near future. Reason for choosing TimelinesAI Their main benefits: quick setup, ability to load chats history, and support of multiply Whatsapp numbers option. Review Source Response from Initech January 22, 2021 Thank you for your feedback! Right now we're focused to bring the best experience with Whatsapp, but we also closely listen to our users. If many users share that they want a specific feature, we will implement it! :) oM osnat M. sales Airlines/Aviation Used the software for: 6-12 months ### "interesting" December 14, 2021 3.0 im very satisfide, but would be happier if the above would be fixed Pros this softeare is easy to use, very friendly , reacts fast most of the times , has most of the feachures we need in order to create a sufficiant collaboration with our clients Cons first, disconnect a lot, second- after connecting with 1 client, i need to go to general clients of all the office, and than getting back to my personal clients- whyyyyyyyyyyyy????? having a problem placing a link + writing something on it as well at the same msg the +country code must be implemented always, rather than using a shortcut... and more... Review Source MG Matias G. owner Management Consulting Used the software for: Less than 6 months ### "excelent product" May 29, 2024 5.0 Pros very good product. customizable and easy to use Cons It would be interesting to have more than one chatbot, even if it is optional. Review Source aA adel A. CEO Education Management Used the software for: I used a free trial ### "it is very easy to use and it just takes me 2 minutes to implement and it is very secure product " September 4, 2023 5.0 it is great service specially the support team were very helpful Pros reminder, labels, notes and the data export to CSV Cons the user interface, when we message a chat, the other chat should be in the left side so we can scroll for the other chats while one chat is already open in the middle Review Source JA Jerrel A. Digital Marketer Marketing and Advertising Used the software for: 6-12 months ### "Very happy" December 14, 2021 5.0 Very happy that I found Timelines.ai. It exactly solves my problems Pros Using Whatsapp with multiple people in multiple locations works very very good! Cons none at the moment. Maybe some more options to reach the people who send me a message. Reason for choosing TimelinesAI None Review Source DA Diego A. CEO Education Management Used the software for: Less than 6 months ### "Time saver" August 1, 2023 5.0 Pros Excellent tool to make our CRM easily updated. Time saver! Cons It could be a bit faster to update. But all good Review Source AB Alan B. Customer Success Manager Retail Used the software for: Less than 6 months ### "Review" December 14, 2021 4.0 Pros Integration with Pipedrive, to have our conservation directly in our customer's file. Cons Only few functionalities. Would like it to take the name of the contact in Pipedrive files. We need to put name + entreprise in the name of the conversation. If we do that, our contact's name in Pipedrive is changed. Review Source BF Betsy F. Ejecutiva Comercial Financial Services Used the software for: Less than 6 months ### "Very practical " October 6, 2022 5.0 Pros I like that reminds me all the conversation with my clients Cons I think there are no cons, I'm very satisfied. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.