# Page 2 | TimelinesAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is TimelinesAI the right Customer Communications Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211597/TimelinesAI/reviews --- TimelinesAI 4.6 (116) [View alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of TimelinesAI ## Showing most helpful reviews Showing 26-50 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use NM NAMUR M. Architecte Owner Architecture & Planning Used the software for: 6-12 months ### "« Une solution complète et efficace pour centraliser WhatsApp et booster la productivité »" August 19, 2025 5.0 Mon expérience globale est très positive. TimelinesAI a réellement simplifié la gestion de la communication client dans mon entreprise. Le logiciel nous a permis de gagner en efficacité, de réduire le temps passé à jongler entre différents numéros et d’améliorer la coordination interne. Le rapport qualité-prix est très satisfaisant, et le support client s’est montré réactif et efficace lors de nos sollicitations. Malgré quelques points d’amélioration, c’est un outil fiable et adapté aux besoins d’une équipe qui gère un volume important de conversations WhatsApp. Pros Ce que j’ai le plus apprécié avec TimelinesAI, c’est sa capacité à centraliser plusieurs numéros WhatsApp dans une seule boîte de réception partagée. Cette centralisation apporte une visibilité complète sur les échanges et permet une collaboration fluide entre les membres de l’équipe. L’intégration avec des CRM comme HubSpot ou Pipedrive est un vrai plus : toutes les conversations sont synchronisées automatiquement, ce qui simplifie le suivi des prospects et des projets. Enfin, les outils de productivité (réponses rapides, rappels, étiquettes, segmentation) apportent un gain de temps considérable et améliorent la réactivité auprès des clients. Cons L’interface pourrait être modernisée et optimisée pour une navigation plus intuitive, notamment lorsqu’il s’agit de configurer des automatisations ou des réponses automatiques. La période d’essai gratuite est un peu courte (10 jours seulement), ce qui peut sembler limité pour tester toutes les fonctionnalités dans un environnement professionnel. Certains moyens de paiement manquent également de flexibilité. Review Source NM Natalia M. Solution Lead Financial Services Used the software for: Less than 6 months ### "Muy bueno, recomendado" July 4, 2025 5.0 Pros Es una muy buena herramienta, Timelines permite asignar un chat al agente adecuado para que cada prospecto sea debidamente atendido, además se pueden crear respuestas automáticas y plantillas, así como configurar un número desde el país deseado. Muy recomendado. Cons "Es un poco más costoso que otras opciones, pero realmente vale la pena. Su sencillez y la mejora en productividad justifican completamente el precio. Alternatives considered [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) Reason for choosing TimelinesAI Elegimos TimelinesAI porque combina facilidad de uso con funcionalidades robustas que otros productos no ofrecen de manera tan integrada. Su capacidad para centralizar conversaciones, automatizar flujos de trabajo y personalizar reportes nos brindó un control y una eficiencia que otras herramientas no lograron. Además, su enfoque en mejorar la productividad del equipo hizo que fuera la opción ideal para nuestras necesidades. Review Source CH Cara H. CEO and Founder Human Resources Used the software for: 2+ years ### "Best App - cant go wrong!" June 19, 2025 5.0 Pros ⭐️⭐️⭐️⭐️⭐️ Exceptional Service and Great Value! I had a fantastic experience with Timelines A. From start to finish, their service was professional, reliable, and efficient. The team was attentive, communicative, and clearly committed to delivering quality results. The pricing was very reasonable for the level of service provided — great value for money. It’s refreshing to work with a business that is not only good at what they do but also honest and easy to deal with. Highly recommend Timelines A to anyone looking for excellent service at a fair price. A great business all around! Cons Nothing - really a seamless and effort app to use. Cant say anything negative about this product. Would highly recommend. Review Source Barbara G. CEO Consumer Services Used the software for: 6-12 months ### "Se tem Pipedrive, recomendo o Timelines para garantir registro e contato com clientes no Whatsapp" April 8, 2025 4.0 É a plataforma que mais deu certo com o Pipedrive que eu tenha testado até o momento, mantendo o historico de conversas como prometem dentro do "card" de negócio do cliente. Pros Versatilidade e otimização do tempo! ao invés de ficar com várias telas abertas, com o Timelines posso escrever mensagens de dentro do pipedrive aos clientes! Outro ponto super positivo é o registro de conversas com os clientes gravado dentro do CRM sem a necessidade de abrir celular ou whatsapp desktop. Otimiza e muito o trabalho para saber a "temperatura" da negociação. Possuem excelente atendimento sem barreira da língua. Basta usar o chatbot e estão sempre a disposição. Cons Valor em dolar, mas apesar da oscilação da moeda, é a plataforma que mais entrega. Custo por mensagens em massa (nesse caso, recomenda-se o uso de "lista de transmissão" dentro do perfilwhatsapp. Review Source VR Verified Reviewer HHRR Telecommunications Used the software for: 1-2 years ### "Una herramienta confiable y fácil de usar para centralizar la comunicación" August 26, 2025 5.0 Ha sido una herramienta muy útil para optimizar la comunicación con clientes y equipos. Me ha permitido ahorrar tiempo, ordenar mejor los mensajes y tener claridad en los seguimientos. La experiencia general es muy positiva y siento que el producto evoluciona de forma constante para cubrir nuevas necesidades. Pros Lo que más destaco es lo simple que resulta integrar WhatsApp y centralizar la comunicación con clientes. La interfaz es intuitiva y el equipo de soporte siempre responde rápido y con buena disposición. Además, el valor por el precio es excelente considerando las funcionalidades que ofrece. Cons Al principio la curva de aprendizaje puede ser un poco confusa en algunos detalles de configuración, pero una vez que se entiende el flujo, funciona sin problemas. Review Source CV Camila V. Head of Customer Success Consumer Services Used the software for: 2+ years ### "Muy recomendado, excelente plataforma" August 26, 2025 5.0 Pros Es muy fácil de usar, trabajamos varias personas desde ahí y mantiene un muy buen orden, además de que se pueden poner tags, asignar, tener distintas bandejas, etc. Nos encanta que el soporte sea humano, destaco a \[contenido sensible oculto\] que siempre está disponible para ayudar. Cons Hay pequeñas cosas como eliminar un tag masivo que se podría mejorar, pero en generar todo funciona súper bien y son muy receptivos. Review Source PG Peter G. Director Computer Networking Used the software for: 2+ years ### "Great value for money" August 15, 2025 5.0 Great, on point. Communication is fast in responding. The look and feel is easy and intuitive, would recommend. Pros Ease of use, manages group whatsapp, integrates with CRMs. Portal is simple, but does what it needs to do. Cons It would be great to highlight the person who answers the client, so that the client knows who is answering. Would be great if they could answer whatsapp calls as well. Review Source VR Verified Reviewer \- Education Management Used the software for: Less than 6 months ### "Soporte excelente y plataforma muy completa" August 21, 2025 5.0 Mi experiencia con TimelinesAI es muy buena. Me gustaría que en próximas versiones puedan mejorar la visualización de los reportes y sumar la opción de enviar campañas masivas mediante workflows automáticos. Pros La respuesta del equipo de soporte es rapidísima y siempre me ayudan a resolver mis dudas. Además, cuentan con muy buen material de soporte que me facilita el uso de la plataforma. Cons No tengo aspectos negativos. La plataforma es muy completa, aunque tengo algunas propuestas de mejoras que me gustaría ver en el futuro. Review Source IA Isidora A. SDR Computer Software Used the software for: 1-2 years ### "Comunicación rápida, efectiva y cercana con nuestros clientes" August 26, 2025 5.0 Es una plataforma completa que nos ha permitido como equipo mantener una comunicación rápida, efectiva y cercana con nuestros clientes. Pros Me gusta que se puedan crear muchos templates para ahorrar tiempo en la comunicación de ciertos aspectos hacia los clientes. Además, poder tener una vista de los chats para diferentes filtros es muy útil para diferentes equipos de trabajo. Cons La plataforma es muy buena. Hay mejoras que se pueden hacer a futuro pero por ahora entrega todo lo que necesitamos. Review Source CG Cami G. Customer Support Lead Information Technology and Services Used the software for: 1-2 years ### "Good experience " August 26, 2025 5.0 It's been good so far. I know it can improve a lot in metrics and analytics. If you do that, I would not leave. Pros It's a great option for our clients for easy and agile communication. It does not have many restrictions. Cons Lack of analytics and metrics reports. It's a bit of a down for me, I need to know how much do I respond and times. Review Source DH Daniel H. Founder and CEO Real Estate Used the software for: I used a free trial ### "Streamlined WhatsApp Management That Keeps Our Team in Sync" August 15, 2025 5.0 Overall, TimelinesAI has been a reliable and effective tool for managing multiple WhatsApp numbers across our team. It keeps all client conversations organized in one place, makes it easy to collaborate, and integrates smoothly with our CRM. While some advanced automations require third-party tools, the platform has saved us significant time and improved response speed with clients. Pros Easy WhatsApp integration with multiple numbers, intuitive chat management, and smooth CRM syncing. The multi-user access and shared inbox make it simple for our team to stay on top of client conversations in one place. Cons Limited native automation options — some workflows still require third-party tools like Make or Zapier. Also, managing multiple WhatsApp accounts could be more seamless without having to juggle browser sessions. Review Source Luan E. Executivo Internet Used the software for: 1-2 years ### "Ótima ferramenta com boas funcionalidades." August 15, 2025 5.0 Muito boa, bem fácil de utilizar. O suporte é sempre bem solícito e responde rápido. A integração ajuda muito no dia a dia. Pros Facilidade no uso. Integração com diversos CRM's de mercado, Pipedrive, Hubspot, Salesforce entre outros Cons No geral, não tenho muito o que falar que não gostei. Mas acredito que em valores poderia ser mais acessível. Review Source FF Fernando F. Head of Sales and Business Development Education Management Used the software for: 1-2 years ### "Good integration with CRM Pipedrive" September 15, 2025 5.0 Good value for money. . Pros Integration with Pipedrive. . Cons Sometimes the mass messaging take a while to complete. . Review Source RM Ricardo M. Support Agent Telecommunications Used the software for: 1-2 years ### "Excelente servicio" August 26, 2025 5.0 Pros Lo lindo y estético que se ve, su propuesta es única y me gusta mucho aparte de lo estético lo ordenado que está a la hora de realizar soporte Cons Lo organizado, la estética, lo dinámico que puede ser y la versatilidad que este muestra a la hora de realizar cualquier gestión. Review Source VJ Vikas J. Co-founder Legal Services Used the software for: I used a free trial ### "Great product" October 6, 2025 5.0 Pros I’ve been using TimelinesAI to manage my WhatsApp communication with clients, and it’s made a huge difference. All my chats are now synced automatically with our CRM, which saves a lot of time and keeps everything organized. The setup was simple, and their support team has been super helpful whenever I had questions. It’s honestly one of those tools that just makes daily work smoother and more efficient. Highly recommend it if you’re managing multiple client conversations! Cons Overall, it works great — just wish the sync speed and interface were a bit faster when handling multiple chats at once. Review Source OG Or G. COO Sports Used the software for: 6-12 months ### "Great WhatsApp shared inbox solution +CRM integration " July 28, 2025 5.0 Ease of Use, centralisation of conversations for multiple agents. Option to add notes and assign agents. Support is great, Integrates easily with HubSpot Pros Main channel for real-time, personal support, preferred by SMB clients, useful for coordinating 1st setup with the clients' team, as we are using WhatsApp groups. Not possible with WhatsApp API. Cons Bot capabilities can be improved.. It would be great to option to use on mobile web or application. Review Source MC Mikaël C. CTO Real Estate Used the software for: 6-12 months ### "Simple, reliable, and effective" August 18, 2025 5.0 Pros TimelinesAI works perfectly for our needs: the integration is simple, the product is very intuitive, and the support team is great. A reliable tool I would definitely recommend. Cons The platform works very well overall, but I would appreciate a slightly more modern interface design and a few additional customization options to better adapt it to our workflow. Review Source VR Verified Reviewer CEO Motion Pictures and Film Used the software for: I used a free trial ### "Great customer support" August 14, 2025 4.0 Great customer support, they were super with each exchange - big reason to use their app I think. Great. Pros Functionality - getting whatsapp in to monday hasn't been easy before Timelines AI - new version for Monday CRM is great Cons The Timelines AI interface itself is not pretty, and its a shame to have to back to it all, would rather just stay in Monday Review Source HA Henrik A. it Hospitality Used the software for: I used a free trial ### "Good platform followed with good support." September 5, 2025 5.0 A very positive excperience with the system and also with the support. Good pricing. A very positive excperience with the system and also with the support. Good pricing Pros I have been testing it for some time and I like the GUI, how easy it is to navigate and communicate with customers. I do like the chatty AI that helped a lot. Overall very good. Cons On the wish list is to make the menu on the left hand side a little smaller. On the wish list is to make the menu on the left hand side a little smaller. Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) Reason for choosing TimelinesAI good Review Source B P. COO Computer Software Used the software for: 6-12 months ### "Definite Time Saver" August 14, 2025 4.0 Pros It makes it easy to communicate across multiple chats simultaneously. Definitely saves us time when sending out regular updates. Customer service has been quick, responsive, and helpful. Cons It's easy to click on the wrong tab, and then mistakenly send out multiple versions of the messaging from all of our users. Review Source EA Enoque A. CCO Information Technology and Services Used the software for: I used a free trial ### "Integração nativa com Pipedrive CRM e mais agilidade e organização" July 28, 2025 5.0 Experiencia boa e produtiva. Designer intuitivo e uso fácil para o time. Sua integração nativa com o Pipedrive agilizar os processos e nos trás muitos beneficios além da agilidade. Pros Timelines tem uma excelente integração nativa com o Pipedrive CRM, o que torna nosso controle muito bom e mais organizado. Cons A principio nenhuma funcionalidade me desapontou. O preço para outras regiões como o caso do Brasil, pode ficar alto dependendo da quantidade de assentos. Alternatives considered [CNPJ BIZ](https://www.capterra.com/p/10029864/CNPJ-BIZ/) Reason for choosing TimelinesAI Maiores integrações e avaliações. E por ter mais tempo. Review Source DI Davide I. Marketing Food Production Used the software for: I used a free trial ### "Timelines is perfect" May 26, 2025 5.0 Pros We’ve been using TimelinesAI to manage customer communication through multiple WhatsApp Business numbers, and it has made a huge difference in our workflow. Cons Easy Setup: Connecting each number is straightforward. Just generate a QR code and scan it from the WhatsApp Business app — it takes less than a minute. Review Source VR Verified Reviewer CEO Real Estate Used the software for: Less than 6 months ### "Excelent plataform to integrate with monday " August 13, 2025 5.0 Pros Seamless integration with Monday.com, making it easy to centralize communication and keep all project updates in one place Cons The platform’s interface looks a bit outdated and could benefit from a more modern design........... Review Source MM Martín M. Product Engineer Information Technology and Services Used the software for: 1-2 years ### "Excelente herramienta para el manejo de whatsapp colaborativo" August 26, 2025 5.0 Pros Es realmente cómodo para el trabajo en simultáneo con chats de WhatsApp (en el sentido de varios chats y varias personas mirando los mismos chats) y la API que ofrecen es súper completa para conectar con otros productos. Cons La interfaz se siente bien "tosca" y el proceso para agregar etiquetas a un chat funciona bien pero creo que debería ser más expedito Review Source KK Kevin K. Salesmanager Real Estate Used the software for: I used a free trial ### "Great and cost efficient tool to send automated Whatsapp messages" July 23, 2025 5.0 Pros The pricing is very good especially compared to some competitors. The integration to the different automation tools like Make. Cons The trial could be longer than 10 days but it is even better to have one free trial. Most competitors do not offer a free trial. Alternatives considered [360dialog](https://www.capterra.com/p/174965/360dialog/) Reason for choosing TimelinesAI The costs of 360dialog are much higher but I would not use the extra features Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)