# Page 3 | TimelinesAI Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TimelinesAI the right Customer Communications Management solution for you? Explore 116 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211597/TimelinesAI/reviews --- TimelinesAI 4.6 (116) [View alternatives](https://www.capterra.com/p/211597/TimelinesAI/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TimelinesAI ## Showing most helpful reviews Showing 51-75 of 116 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SP Silvana P. Owner Marketing and Advertising Used the software for: I used a free trial ### "Excellent tool" September 10, 2025 5.0 My experience with the tool has been very positive. While I haven't been able to test it with real clients yet, the conversations with my simulation AI agent have been excellent. I'm very excited to try it out with my real clients soon. Pros I loved this tool; it allows me to have my AI agent available 24/7 for my clients. It's a wonderful tool! Cons So far, I have nothing negative to say about TimelinesAI. In fact, since I discovered it, it's only been positive. Review Source JV JOEL V. RESPONSABLE ADMINISTRATIF Accounting Used the software for: Less than 6 months ### "Super Application agile" September 18, 2025 5.0 Superagile et intuitif. Les liens permettent un stockage des conversations. J'ai pu faire l'intégration sur mon CRM ZOHO extrême facilement. Pros La forte intégration de ZOHO CRM. Il permet une connexion sans WhatsApp Business. Cela est vraiment top ! Cons Avoir l'intégration sur les affaires et non sur le contact. Il faut cette intégration pour être encore plus performant dans l'intégration. Review Source VR Verified Reviewer AI Automation Engineer Professional Training & Coaching Used the software for: Less than 6 months ### "Great tool, even better customer support." January 12, 2026 5.0 Definitely a great company, and very useful software. Their support team is very responsive and professional Pros Definitely the ease of use and the ability to integrate with Close CRM very effectively and intuitively. Cons Interface could look a little more modern and Sleek, although the current one is not bad by any means. Review Source TB Thomas B. Co-founder Financial Services Used the software for: I used a free trial ### "Recommended for Hubspot integration" September 18, 2025 5.0 Sales team was very knowledgeable on the tool and was able to answer to very specific questions. Timelines is very easy to use, and whenever I had doubts, the customer support team was very quick and attentive. Pros Nice tool that integrates seamlessly with Hubspot. Very easy to use. Customer support is very attentive. Cons Nothing in particular. As a suggestion for future features, maybe a better onboarding experience would facilitate self-onboarding. Review Source JB Jerome B. Head of Business Development Building Materials Used the software for: I used a free trial ### "Efficent whatsapp integration" November 10, 2025 5.0 Pros Whatsapp Intagration with Pipedrive is working fine. The workflow for automation has been working smoothly and I got a quick feedback from their team regarding my questions. Cons So far, everything working as expected, I would like to have the possibility to manage the timing of automations. For instance, "only send this message during working hours". Review Source ÁR Átila R. COO Information Technology and Services Used the software for: Less than 6 months ### "Amazing Shared inbox" September 2, 2025 5.0 Pros The tool is easy to use, very stable and have a wonderful customer support. Still not exploring all the available integrations, but have nothing to complain. Cons The monthly fee is not so cheap when converting to my local currency ( from US dollars to Brazilian reais - BRL) Review Source Valentina M. Event manager Events Services Used the software for: Less than 6 months ### "GOOD EXPERIENCE" July 29, 2025 5.0 Pros La possibilità di poter raggiungere efficaciemente un vasto pubblico con un solo server. il supporto delle persone che ci lavorano è molto buono. Cons Mi piacerebbe ci fossero dei pacchetti che garantisca l'invio di messaggi illimitati. Anche pagando cifre maggiori Review Source KM Kadu M. CEO Education Management Used the software for: I used a free trial ### "Timelines + pipedrive is beautiful" May 19, 2025 5.0 Timelines.ai is a tool that I have been looking for for a long time to integrate with Pipedrive so that I can manage messages and also send mass messages. I am not very good at integrations, but once I have them set up, it is a joy. Pros integration with pipedrive, where the message processing helped us a lot to sell more................. Cons Making the integrations and connections was difficult for me. Due to lack of knowledge. The support service is efficient, but I still had difficulty. Review Source JC Javiera C. SDR Computer Software Used the software for: Less than 6 months ### "Todo bien con Timelines" August 26, 2025 5.0 Pros Todo, ningún problema con la plataforma, me ha servido bastante para hacer seguimiento de las conversaciones Cons Nada, ningún problema con la plataforma, me ha servido bastante para hacer seguimiento de las conversaciones Review Source José O. CEO Marketing and Advertising Used the software for: I used a free trial ### "many hopes for this easy-to-use tool !!" August 11, 2025 4.0 Pros It is a very effective and surprisingly easy-to-use tool. Still testing its effectiveness. We're in test mode, and they've helped us extend the free version to fully explore it. Cons nothing against it at the moment. Review Source VR Verified Reviewer Analyst Entertainment Used the software for: I used a free trial ### "Great App for integrating WhatsApp with your CRM" September 19, 2025 4.0 Pros Was able to Link with CRM and got immediate customer support. My whole team was able to access and especially WhatsApp web still remains which was a important. Cons Sometimes the messages do not sync, but since we are using the Trial version have to see once we get the paid version. Review Source JL Jonathan L. CRM Manager Real Estate Used the software for: I used a free trial ### "Recommended for ease teams' Whatsapp conversations management and integrate with other tools" June 30, 2025 5.0 Overall, the best platform I've used to sync Whatsapp and HubSpot. Really easy and user friendly to use. Pros How easy it is to manage Whatsapp conversations in an Inbox. Being able to send automated messages from HubSpot workflows. The various integrations options. Cons Not being able to manage HubSPot associated contacts in Timelines UI. For the rest, it reached my expectations. Review Source TM Thomas M. Sales architecture and growth specialist Biotechnology Used the software for: I used a free trial ### "A really good whatsapp CRM tool" June 23, 2025 5.0 The only tool I found can record whatsapp activities as sales activities on hubspot. This really help to track vendors activities. The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Cons The layout isn't so intuitive but works very well. An improvement point could be has an option to keep private your own messages, and if it alredy existed, have a easy way to find it. Review Source VC Vicente C. Software Developer Program Development Used the software for: 6-12 months ### "Great app for customer support" August 26, 2025 5.0 Pros The app is great and easy to use. The chats are all displayed correctly and its easy to search and switch between chats. Cons Sometimes the load times for the chats are not great. When a user loads files, it sometimes takes a lot of time to see the file. Review Source AA Arie A. Owner Retail Used the software for: I used a free trial ### "Just what I was looking for" April 21, 2025 5.0 Super great and usefull, the only option in the market that connects whatsapp web and to an API. Just what I was looking for Pros Its very fast to set up we where up and running within minutes. It looks great and integrates with Make. Cons The message box its not easy to use. I would like it to have a way to connect the contacts through the API not just the chats. It is pricy. Review Source LW Lucas W. Director - CEO Environmental Services Used the software for: Less than 6 months ### "Easy to use, powerful and great support" May 5, 2025 5.0 I'm using TimelinesAI for a month now for automations with whatsapp, pipedrive and make.com and it's wonderful Pros Easy to use, powerful funcionatlities and great support Cons Some aspects of the design it's not as pleasing Review Source MM Mario M. Director Airlines/Aviation Used the software for: 6-12 months ### "Worst service customer" January 8, 2025 1.0 \[sensitive content hidden\] only ask for collaborate, dont work Pros Is a good software, very simple to configurate Cons \[sensitive content hidden\], the customer service is horrible. He didnt want to work Review Source LN Laura N. Gerente de marketing digital Higher Education Used the software for: 6-12 months ### "Excelente herramienta " May 30, 2024 5.0 La experiencia de trabajar con esta herramienta fue muy sencilla, ya que el equipo de acompañamiento me apoyo para su implementación durante todo el proceso. Pros En lo qué más no ha apoyado Timelines es con su integración con diferentes CRMs manteniendo la interacción de nuestros clientes almacenada y automaitzada. Cons No encuentro desventajas por el momento Reason for choosing TimelinesAI El costo de Timelines fue muy competitivo vs otras herramientas. Review Source MG Matias G. owner Management Consulting Used the software for: Less than 6 months ### "excelent product" May 29, 2024 5.0 Pros very good product. customizable and easy to use Cons It would be interesting to have more than one chatbot, even if it is optional. Review Source II Isis I. Founder and Owner Legal Services Used the software for: Less than 6 months ### "TimelinesAI" December 14, 2021 5.0 All of my staff can now access my Business WhatsApp, from unique logins! Timelines was great. I ended up moving back to WhatsApp when WA launched its beta multi-device feature. But if I get to the point where I need to have more than four devices connected, I'll be going back to Timelines. Pros Integration was seamless, rollout was smooth, support was great, and features were helpful, specifically: - each person being able to have a login means that I know exactly who wrote what message - being able to add comments to specific messages, and tag staffers in those comments, makes delegation and follow-up really easy - being able to add alerts / reminders is HUGE; being able to add them to individual messages is fabulous (because if I send two messages explaining next steps to client, I can add a time-based/time-relevant alert to each message, matching the timing of each of those steps) - unexpected but GREAT: it automatically uploaded all of the conversation history, from even before I started using Timelines. This meant that the change in staff (which happened at the same time as implementing Timelines) was smooth. (that said: they only load about 25-30 additional messages each time you scroll to the bottom of the conversation; for me, it's not fast enough / a big enough number, because my client conversations consist primarily of numerous short messages). Cons 1\. This program is GREAT; but it's not the prettiest interface. Honestly, with all of the features, that's not even a drawback at this point. 2. The constant customer support chat at the bottom, means that the tab always has a notification flashing "(1) New Message!" -- I find it distracting and confusing (because it always makes me think that a client has sent me a message). 3. My staff sometimes experience connectivity issues, ie, their account would randomly get disconnected (but since I can reconnect without having to get on a video call with them, it's a pretty easy fix, relative to WhatsApp's delegation system). I also think this was all before a patch that resolved it. 4. (As of mid-September) if my cell phone is offline, my staff can't connect to conversations. I think this is a limiting feature beyond TL's control (having more to do with WhatsApp than with TL), but it's worth mentioning. (I went on vacation and had to buy a local phone plan because I have my Business WA set up on my personal cell phone; my cell carrier didn't work in vacation spot, which would've meant no client comms available for staff during whole vacation, which is not an option.) Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) I needed more than one staffer to be able to log in at a time. Review Source PR Pablo R. Sales Ops Manager Financial Services Used the software for: 6-12 months ### "The most flexible whatsapp tool" October 4, 2022 4.0 Our biggest problem that TimeLines solved was initially registering the conversations as Activity in Pipedrive. The others providers does it through system notes, and notes are not measurable. What is not measured cannot be controlled. We currently use a messaging system through webhooks that use our agent's own number to trigger messages, which makes it something unique and powerful in the market that is saturated with bots through the WhatsApp API. Which already many customers distrust and seek a more human contact. Pros I like that we can register on an activity on pipedrive all conversations with our agents. Before timelines, we didn't have any idea how many conversations had each agent or how many conversations (or days) they need to close a deal. And the other tool that we are using now, is the mass messaging with other software like customer.io that open to us multiple options to automate WhatsApp communication. Cons There is no way, so far, to know how many individual message are sent and how long does the customer take to answer to our agents. The report part is missing here. Alternatives considered [Wati](https://www.capterra.com/p/204314/WATI/)[WAPI](https://www.capterra.com/p/252714/WAPI/)[Bird](https://www.capterra.com/p/160795/Bird/)[Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[Treble](https://www.capterra.com/p/237164/Treble/) Reason for choosing TimelinesAI Pricing Flexibility Usability Comunication with them Switched from [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[Bird](https://www.capterra.com/p/160795/Bird/) With MessageBird, as others API whatsapp messenger, you have to involve technical people in flows builders. In this case with timelines, everything is easy to use. Everyone who has used whatsapp web can use it like a pro. Review Source HK Harjot K. President Insurance Used the software for: 2+ years ### "Best Tool to make your office effecient" April 12, 2024 5.0 Good, best toll to assign the work to your employees and to keep the track of work between employees and customers. Pros Ease of assinging the work to employees. It is one of the best tool which my team used during the Covid as most the employees were working from home and it was easier to assign the work. Cons I did not find anything which I did not like about timeshare. At the start it was hard to reach the company as there was time difference. But now it is OK> Review Source Sveta G. R&D Physicist and team leader Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Shared Inbox for Whatsapp" January 11, 2021 4.0 Great and easy to use product with a unique value proposition. Pros It's really easy to setup , few clicks and you are ready to go. It's the only product I found that allows me to load and share the history of my Whatsapp chats. We use it to share access to Whatsapp accounts between team members Cons Currently, TimelinesAI focused on Whatsapp only. I hope they will implement additional integrations in the near future. Reason for choosing TimelinesAI Their main benefits: quick setup, ability to load chats history, and support of multiply Whatsapp numbers option. Review Source Response from Initech January 22, 2021 Thank you for your feedback! Right now we're focused to bring the best experience with Whatsapp, but we also closely listen to our users. If many users share that they want a specific feature, we will implement it! :) PV Pablo V. coo Computer Software Used the software for: Less than 6 months ### "Whatsapp integration with Pipedrive" August 12, 2022 5.0 Pros I was looking for a easy suction to integrate whatsapp into Pipedrive. Timeliness works as expected. You can send messages directly from pipedrive, conversations are logged automatically and contacts and deals can be created automatically. Cons Limited capacity for mass messaging campaigns. one needs to exports contacts from pipedrive and import them to Timelines. With the starter plan only 50 bulk messages a month Alternatives considered [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Reason for choosing TimelinesAI easier to integrate with pipedrive. Twilo seems a good product, but one needs to invest some time to understand how it works, what is the price and how to set it up Review Source Utku D. CTO Hospital & Health Care Used the software for: Less than 6 months ### "TimeLines" July 19, 2023 5.0 Pros So easy to collaborate as a team. It gives you exactly what you want. Cons Although some important features are missing, seeing them in their roadmap is exciting. Review Source Similar Products Featured ## Related categories [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Live Chat](https://www.capterra.com/live-chat-software/)