# KAI Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about KAI Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/211616/KAI/pricing

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# 

 KAI Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

KAI

## What is KAI?

KAI is a Guest Experience Solution (GEX) that enables hotels to redefine their hotel's guest experience. Hotels are using KAI as their preferred hotel marketing solution to deliver personalised guest communications to create lasting impressions, fostering strong guest loyalty and boosting revenue.

## What is KAI used for?

[Personalization](https://www.capterra.com/personalization-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Top alternative

Featured

Overall rating

Based on 6 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$45

Other, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for KAI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://gokai.co&name=KAI)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### KAI

5.0 (6)

VS.

[4.8 (1,366)](https://www.capterra.com/p/168452/GMass/reviews/)

Starting Price

$45

Other, Per Month

Starting Price

$25

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (6)

Ease Of Use

4.7 (1,366)

Value For Money

4.2 (5)

Value For Money

4.7 (1,260)

Customer Service

5.0 (6)

Customer Service

4.7 (1,157)

## KAI alternatives

[4.3 (710)](https://www.capterra.com/p/75130/Marketo-Lead-Management/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

87%

of reviewers

rated it above 4 stars

[4.7 (836)](https://www.capterra.com/p/153508/Omnisend/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[Mailchimp](https://www.capterra.com/p/110228/MailChimp/)

[4.5 (17,564)](https://www.capterra.com/p/110228/MailChimp/reviews/)

Starting price

$13.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/110228/MailChimp/)

[Emma by Marigold](https://www.capterra.com/p/75428/Emma/)

[4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

81%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/75428/Emma/)

[View all alternatives](https://www.capterra.com/p/211616/KAI/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Behavioral Targeting

Display advertising and marketing messages to users based on their browsing history and preferences

Campaign Management

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Content Management

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Profiles

Record customer information, purchase history, and other notes

KAI 24 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Display advertising and marketing messages to users based on their browsing history and preferences

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Assemble applications and processes by dragging over and arranging pre-built components

Create and send email blasts/campaigns

Tracks metrics that provide insight into how a user interacts with any interface or product

Capture guest experience at a granular level and utilize data to deliver tailored services

Automate workflows and trigger campaigns based on customer actions

Manage multiple campaigns in one system

More than one location

Analyze and gain insights into data in real-time

Active reporting of data and metrics

Algorithmically generated suggestions based on user behaviors, preferences, or data patterns to enhance UX, productivity, or engagement

View and track pertinent metrics to find patterns and gain insights from data

One location

Create, save, and re-purpose templates for emails, forms, etc.

Interact with data visualization elements, such as charts and graphs, to drill down into data

Customize website features

What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface

Get Advice

We can help you find the software with the features you need.

Features

4.8 (6)

4.8

Based on 6 reviews

## Pricing

Value for money

4.2 (5)

Midscale

$45.00

Other,Per Month

It includes:

-   Guest Enagagement
-   Marketing CRM

Upscale

$90.00

Other,Per Month

It includes:

-   Guest Enagagement
-   Marketing CRM

Value for money

4.2 (5)

4.2

Based on 5 reviews

## Integrations

[

RMS](https://www.capterra.com/p/208354/RMS-Cloud/)[

SiteMinder](https://www.capterra.com/p/123133/SiteMinder/)[

STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[

Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)[

Mews](https://www.capterra.com/p/145487/Mews-Commander/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

5.0 (6)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (6)

5.0

Based on 6 reviews

## User reviews

Overall rating

5.0

Based on 6 reviews

Filter by rating

5(6)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

IS

Irene S.

Director of Sales

Hospitality

### "Excellent! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 29, 2020

Pros

The program allows us to engage with our guests in a more efficient way—better engagement with less administrative work. However, what I like the most with the program is their top-notch customer service. \[SENSITIVE CONTENT HIDDEN\], is accommodating and knowledgeable. He responds to our inquiry and solves all the problems very quickly.

Cons

Can't connect with our front office system

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AA

Abdulla A.

Assistant Front Office Manager

Hospitality

### "User Friendly "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 27, 2020

Notifications are kept brief but gets the important messages delivered. Its easy to use and has a clean look.

Pros

User Friendly Very good technical support

Cons

everything is working well with this software

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

ER

Eka R.

Reservation Supervisor

Hospitality

### "HELPFUL"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 27, 2020

We got advance information about our guest before they arrive. Thus we can do preventige act to welcoming guest

Pros

this survey very helpful to blass our hotel information and promotion

Cons

Unable to blass authomatically for guest direct booking or walking guest

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DA

Dewa Ayu I.

Director of Sales

Hospitality

### "Thank you for all support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 23, 2020

Overall working with KAI has been a good experience. Communicating is effortless and followups timely. Subscribing to KAI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals. We are able and make them aware of what more we have to offer and what options are available to them.

Pros

AI has allowed us to be “in touch” with our prospective guests at regular and consistent intervals

Reasons for choosing KAI

Because KAI is easier to use than the others. and of course because of Leo, he explained about KAI products very easily to understand.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AS

Ahmed S.

Managing Director

Hospitality

### "Taking us to a next level in the arena of digital world"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 21, 2020

Kai has helped us with an additional hand in speeding up our service in conveying our offers and promotions to our guests. It has helped us to pre-plan customers itinerary prior to Arrival. Given the current pandemic, the online check-in feature of Kai will help us in numerous ways

Pros

Ease of use, promptness in sending our offers to clients, responsiveness of the interface, easy upselling option for us, preplanned customer itinerary

Cons

Automatic sending of msgs to guests who are changing rooms or bringing amendments to the booking within the stay period

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

HK

Heidi K.

E-commerce

Hospitality

### "Overall experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

October 21, 2020

Very good. From the free trial given, we can gather much about guest information and easier to communicate with guest as well.

Pros

What i like most about Kai is how easy it is to manage and contact guest directly especially for bookings via OTA. So that hotel may have guest database for promotional purpose in the future. Also, it is very easy to manage the product we want to feature and sell which is very useful to get more revenue

Cons

the cost :) mostly the software we use range about USD 100-200 except for channel manager

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

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