# Remote Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Remote the right Payroll solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211639/Remote/reviews --- Remote 4.4 (97) [View alternatives](https://www.capterra.com/p/211639/Remote/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Reviews of Remote Ease of use 4.5 Customer Service 4.4 ## Pros and Cons in Reviews Stephanie O OwnerHuman Resources, 2 - 10 employeesUsed the software for: Less than 6 months. “The platform made it easier to manage global payroll, compliance, and contractor payments, while providing a clean and user-friendly experience overall.“ May 12, 2026 RG Rachel G Head of OperationsComputer Software, 11 - 50 employeesUsed the software for: More than 2 years. “Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world.“ October 15, 2024 Daniel J Sales Development RepresentativeInsurance, 11 - 50 employeesUsed the software for: 1-2 years. “Remote was a great switch coming from Rippling, our company started using remote to ensure our payments would arrive on time and invoices were easily generated using remote.“ May 7, 2025 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “As Remote manages onboarding processes across different countries, it may take longer than expected, especially if legal complexities or unexpected regulatory challenges arise.“ October 22, 2024 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “The platform allows for flexible contract setups, making it easier to hire both full-time employees and contractors globally.“ October 22, 2024 CS Christine Alyssa S Senior HR SupervisroMarketing and Advertising, 51 - 200 employeesUsed the software for: 6-12 months. “No customized set up for contract signatures, support response times can be slow, especially for time-sensitive issues.“ October 22, 2024 PB Paige B VP, People and Organization DesignPackaging and Containers, 51 - 200 employeesUsed the software for: 1-2 years. “Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. “ October 24, 2024 EY Eli Y CEORetail, 2 - 10 employeesUsed the software for: 6-12 months. “Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes“ August 11, 2024 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Dylan C. Software Developer Computer Software Used the software for: 1-2 years ### "The only way a startup can manage a global workforce" December 12, 2023 5.0 Remote has been a wonderful tool for us, without which we wouldn't have been able to hire some of our most talented employees from countries we don't have a legal base in. Pros Remote allowed us to reach talent in countries that we otherwise couldn't employ in. We could safely employ across Europe without fear of local nuances in employment and tax law. Cons The price per Remote employee can be expensive for smaller teams. If you're only hiring one or two employees, the price represents a significant percentage of the outgoing salaries. Review Source PB Paige B. VP, People and Organization Design Packaging and Containers Used the software for: 1-2 years ### "Great service helping us to grow globally!" October 24, 2024 5.0 Amazing -- I am not sure what we would have done had we not found this global employer of record service. Our team is growing and travel for those on board in our home country is significantly reduced. Pros Remote has enabled our team to grow globally, hiring amazing people without the worry and cost associated with creating a legal entity. I have reached out many times with questions and have found the support available to be very extensive and knowledgeable, even on some very specific enquiries. Cons I honestly can't think of anything, I have encountered no problems with the platform or the support offered. Alternatives considered [Remofirst](https://www.capterra.com/p/255630/Remofirst/) Reason for choosing Remote Comfort level with service and knowledge of the people I connected with. Review Source RG Rachel G. Head of Operations Computer Software Used the software for: 2+ years ### "Expectation vs Reality" October 15, 2024 2.0 Haven't loved it. It's an inherited system that I would not have chosen myself, I just think they've scaled too quickly and aren't ready to serve a lot of the countries they're working in. It's cost us so much financially but also in time and energy to rectify issues that could have so easily been avoided in the first place if the correct and relevant information had been available at the start of a hiring relationship. Pros We finally have an account manager who is genuinely helpful and engaged, but spent 2 years with a real lack of support. They are proactive when you raise an issue and do seem to want to strive for a good resolution for all parties involved, but it takes some real escalation for it to get to that point. Platform is easy to use as an admin and as an employee. Cons Lack of transparency, lack of communication between their internal teams and to us as their client, lack of readily available information on their country explorer pages (then useful info being locked behind a jira login which we were only given access to after a year of having issues with them), their support team is very scripted/basic level support and often doesn't tally at all with the nuances and complexities of hiring across the world. Some countries they are hiring into they are absolutely not geared up to deal with, particularly when it comes to offboarding. e.g. Italy, Norway, Portugal. Their system is basic, it also doesn't allow for the nuances of obscure PTO requirements. e.g. Norway. We've had multiple issues with onboarding and offboarding, wrong information being shared with employees and all at a costly expense to us. Review Source Response from Remote Technology October 24, 2024 Hi Rachel, Thank you for taking the time to share your experience with us. I’m sorry to hear about the difficulties you’ve encountered, especially around transparency, communication, and support. I understand how frustrating it can be to deal with these issues, and we genuinely appreciate your patience. I'd love to hear more about your concerns and work toward working to resolving all of your concerns. If you’re open to it, please feel free to contact me directly at feedback@remote.com so we can discuss how to improve your experience and ensure we address these challenges effectively. Thanks again, Warm Regards, Melanie Diamond - VOC Manager @ Remote EW Emmy W. HR Business Partners Wholesale Used the software for: 6-12 months ### "Easy payroll solution" October 21, 2024 4.0 easy to use software, we are happy with the product Pros easy to use, easy solution for foreign payroll Cons little flexibility: pre-payment for one of our employees was difficult to achieve way of invoicing: pre-payroll and actual payroll: this brings extra work as you have to check everything double Reason for choosing Remote simular products that offered employer of records Review Source RL Rich L. Commercial General Manager Research Used the software for: Less than 6 months ### "Great platform and service - Highly recommend" October 15, 2024 5.0 Pros We have moved all our 3rd party team members over to Remote from other providers. Remotes portal is super easy to use, requires literally no training. When I've needed specific help, the people at Remote have been quick and helped to solve my problem. I would definitely recommend Remote Cons It's only a very minor thing. There's so much you can do on the platform. I'd quite like to be able to remove options that I know I'm not going to use, so make it simpler for me. Switched from [Pebl](https://www.capterra.com/p/268331/Velocity-Global/) Velocity is absolutely dreadful. Their processes don't work. They take a very long time to reply to questions, and then the replies aren't helpful. They aren't interested in our business. I'm delighted to have left Velocity Review Source AH Amanda H. People Ops Computer Software Used the software for: 6-12 months ### "Stellar product to support our global team!" October 15, 2024 5.0 Pros Onboarding experience, from both the administrative and employee/contractor perspective, is some of the best I've experienced. Their CS team is also responsive and supportive. I love that they're open to UI feedback as well. Cons They're still figuring out some UI bugs but again, because they're so open to customer feedback, this isn't a deal breaker for us. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Justworks](https://www.capterra.com/p/223913/Justworks/) Reason for choosing Remote Sales and customer support team, pricing and availability/support in local countries. Review Source NG Nicolas G. People and Culture Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great to hire abroad" October 21, 2024 4.0 Pros How easy it is to use. The customer service is great Cons Time tracking and hour compensation can bit a bit limiting Alternatives considered [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Remote It was a recommendation of another organization Review Source AJ Ashley J. Sr. Manager, People Computer Software Used the software for: 6-12 months ### "Fantastic experience! " October 28, 2024 5.0 Love working with Remote, and their support team. Will work with them again at other companies. Pros Very easy to use, support is easily accessible. Cons Support articles that are country specific, they should continue to build out their library. Nothing bad, but I feel there is more to be written/shared country to country Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[Oyster](https://www.capterra.com/p/229351/Oyster/) Reason for choosing Remote Remote offered the best support at a comparable price. Review Source NR Natasha R. Remote Job Accounting Used the software for: Less than 6 months ### "Remote job offer." September 16, 2025 4.0 My overall experience of remote jobs are not so optimum, they lye a lot with the offer listing, and just like to play with people necessity. Pros I like the remote jobs because don't have to leave your house neither spend no type of busfair in commuting. Cons The least is that not all of the Companies pays properly and constantly. The would lye and offer a lot of income that don't go with the job listing. Review Source Response from Remote Technology September 17, 2025 Hi Natasha, Thank you for taking the time to share your experience with Remote Recruit. As Senior Voice of the Customer Manager at Remote, I’m sorry to hear it hasn’t met your expectations. Remote Recruit is built to help companies post accurate roles and connect with global talent, so concerns about misleading or inconsistent listings are something we take very seriously. Your feedback is important for us to ensure trust and reliability across the platform. I’d love the chance to learn more about the roles you encountered so we can look into this further. Please feel free to reach out to me directly at feedback@remote.com. — Mel Diamond, Senior Voice of the Customer Manager at Remote AH Anthony H. CEO Information Technology and Services Used the software for: 2+ years ### "99% excellent just a couple annoyances" October 15, 2024 5.0 Remote is our key EOR partner and enables our business to move internationally without much issue. In general we are very happy with them. Pros Great service, solid tech platform, reasonable pricing Cons Payments used to be immediate now they take a couple days to be reflected, which is especially challenging as the company as a whole is very unforgiving of any payment delays and will freeze your account. It's very disruptive. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote Better onboarding, responsiveness and tech Review Source MN Marina N. CEO Information Technology and Services Used the software for: 1-2 years ### "seamless payroll solution for international teams" October 21, 2024 5.0 Our company is based in the US, but we needed a simple and efficient way to pay employees in Europe. Remote has made this process incredibly convenient. Pros The platform offers a simple and user-friendly interface, making it incredibly easy to set up contracts and start the process. Everything is quick, accessible, and straightforward, which really streamlines the experience. Cons The pricing could be more competitive, especially for smaller businesses or startups. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote We found Remote to be more convenient and better suited to our needs. The platform’s ease of use, seamless setup, and straightforward interface made it the best choice for managing payroll for our international employees. Review Source KP Kerstin P. HR Manager Medical Devices Used the software for: Less than 6 months ### "Remote Review" October 22, 2024 2.0 Pros Cheap, contact persons are nice, platform easy to use Cons complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know... Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote They had a good Sales person. They offered a good price. Review Source Response from Remote Technology October 25, 2024 Hi Kerstin, Thank you for your feedback and for highlighting your experience with Remote. We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide. We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at feedback@remote.com so I can assist you further. Best regards, Melanie Diamond Voice of the Customer Manager @ Remote IG Ines G. HR Generalist Computer Networking Used the software for: Less than 6 months ### "Positive remarks" October 21, 2024 4.0 Pros The really fast response in the live Q&A Chat. + The helpfulness of these employees. Cons Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote This was done by my predecessor so I can't disclose this Review Source DR Dharmendra R. Associate Director - TA Information Technology and Services Used the software for: Less than 6 months ### "EOR on the go" October 24, 2024 5.0 Pros UI of the website is straightforward to manoeuvre and get information Cons Availability of local account manager in the local time zone Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote UI experience was better than the other and reporting Review Source PS Peter S. COO Entertainment Used the software for: 6-12 months ### "Great Service" August 29, 2022 4.0 Pros \[SENSITIVE CONTENT\]service in assisting and onboarding. Cons all good I like the service as a whole ! Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote better introduction from \[SENSITIVE CONTENT\] Review Source JS Justin S. HR Manager Computer Games Used the software for: 1-2 years ### "Out of Country Employees" October 28, 2024 5.0 Remote has made it tremendously easy to work with our out of country employees. They handle almost everything and keep us updated on anything we need to know or approve. Pros Easy use for our out of the country employees. Cons We have not terminated any employees with Remote, but we were informed that we would have to give plenty of notice if we were going to work with them to give a severance. This has not been an issue, I just have not used the process yet. Review Source LB Lori B. Finance Manager Wholesale Used the software for: 6-12 months ### "Easy to use" October 23, 2024 5.0 Pros User friendly, very simp0le, easy to use and to navigate on each menu Cons nothing for now, I have not use all features yet Review Source AN Ana N. Operations Manager and Partner Relations Rep Non-Profit Organization Management Used the software for: Less than 6 months ### "Friendliness, respect and follow-up" October 15, 2024 4.0 It has been good because the issue is followed up until it is solved, until the client is satisfied. Pros The respectful, friendly and interested manner in which the staff expresses itself Cons In order to respond, they sometimes need to escalate several levels or areas, which slows down the process. Review Source MAB Miss AEE B. CEO Consumer Goods Used the software for: 1-2 years ### "Stay away from Remote" August 17, 2024 1.0 Remote as a global HR platform / company is a joke and and the customer service is absolute appalling! I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices. This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly... Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches. Pros Nothing if I'm honest. There have been nothing but issues from the get go. Cons Support is appalling, their processes are messy, calculations are not clear, nor right. Review Source Response from Remote Technology August 23, 2024 Hi, I'm Amee, reaching out to you on behalf of Remote. We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case. If you have any other concerns or feedback, don't hesitate to reach out to us at help@remote.com. We'll be here to support you at any time. Once again, our apologies. KS Katarzyna S. Office Manager Information Technology and Services Used the software for: 6-12 months ### "Great platform for hiring talents across the world" October 20, 2022 5.0 Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote. Pros Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country. Cons The pricing is a bit high, but taking into consideration the quality of service, it is acceptable. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Review Source Sekhar S. Senior Consulatant Information Technology and Services Used the software for: 1-2 years ### "Easy Remote Work " June 14, 2023 5.0 Excellent Pros A wonderful platform for employees working Remotely Cons I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee Review Source AS Anna S. Recruiter Marketing and Advertising Used the software for: 6-12 months ### "Great platform with amazing customer service!" August 3, 2022 5.0 Pros I think what makes Remote special is a customer service. The representative of Remote for my company: \[SENSITIVE CONTENT\] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend \[SENSITIVE CONTENT\] expertise to all the clients! Cons The deadline to pay invoices - 1 week is very short to proceed all the documents internally. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[G-P](https://www.capterra.com/p/253918/Globalization-Partners/)[Oyster](https://www.capterra.com/p/229351/Oyster/)[Velocity](https://www.capterra.com/p/157936/Velocity/)[Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/) Review Source DN Deborah N. C&B Manager Information Technology and Services Used the software for: 6-12 months ### "Praise for Customer Support" May 10, 2022 3.0 Pros This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem. Cons In this case I am not commenting on the Software therefore N/A Review Source VR Verified Reviewer Head of sales Northern Europe Internet Used the software for: 1-2 years ### "I thought it was bad until we've switched to a competitor" August 10, 2022 4.0 Pros \- Overall the UI is really intuitive and easy to navigate - very straightforward onboarding - lots of good resources to assist with info on each country and their own regulations - easy way to submit expenses and a clear dashboard of where things are at. Cons \-they are a victim of their own success support takes ages to get back to you. -original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical) -not really geared for contractors but more for remote employees Review Source AK Andor K. ceo Marketing and Advertising Used the software for: 1-2 years ### "Simple and easy to use, helpful support that actually thinks" June 19, 2023 5.0 Pros Ease of use and simplicity, onboarding is super easy and fast and management of the team via the dashboard also easy Cons Costs can be quite high quite fast and for no obvious reasons (to me) Reason for choosing Remote Free trial Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.