# Page 3 | Remote Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Remote the right Payroll solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/211639/Remote/reviews --- Remote 4.4 (97) [View alternatives](https://www.capterra.com/p/211639/Remote/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 18th, 2026 # Page 3 - Reviews of Remote ## Showing most helpful reviews Showing 51-75 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KP Kerstin P. HR Manager Medical Devices Used the software for: Less than 6 months ### "Remote Review" October 22, 2024 2.0 Pros Cheap, contact persons are nice, platform easy to use Cons complete chaos, did not get a proper Onboarding, only found out about processes by asking, Nobody is really an expert. They have their "expert" teams but I have the feeling they also don't know... Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote They had a good Sales person. They offered a good price. Review Source Response from Remote Technology October 25, 2024 Hi Kerstin, Thank you for your feedback and for highlighting your experience with Remote. We’re sorry to hear that your onboarding process didn’t meet expectations and that you’ve encountered challenges with expertise within our teams. This is certainly not the experience we aim to provide. We'd love the opportunity to understand more about your concerns and work together to improve your experience. Please reach out to me at feedback@remote.com so I can assist you further. Best regards, Melanie Diamond Voice of the Customer Manager @ Remote LB Lori B. Finance Manager Wholesale Used the software for: 6-12 months ### "Easy to use" October 23, 2024 5.0 Pros User friendly, very simp0le, easy to use and to navigate on each menu Cons nothing for now, I have not use all features yet Review Source BL Bart L. Head of Finance Telecommunications Used the software for: 6-12 months ### "Positive overall" October 25, 2024 4.0 Overall the user experience is is good. I like the past response times overall Pros Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members. Cons Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software. Review Source EP Enzo P. Head of french technical support Telecommunications Used the software for: 6-12 months ### "Good service, be carefull of ping pong effect" October 24, 2024 4.0 From onboarding till now, all good. I would love a French expert regarding accountant. This is missing. Pros I like that it is remote, every thing is handled correctly Cons When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer. That is why only 4 stars Review Source TH Theresa H. Executive Assistant Computer Software Used the software for: 6-12 months ### "Easy to use tool that makes international hiring incredibly easy" October 28, 2024 5.0 Pros Remote was very easy to set up and use, Customer Support was very helpful. Cons Minor detail but remote did not integrate with our HR tool, so we had to use two HR softwares for internal and external employees. Review Source ND Nav D. People Operations Lead Information Technology and Services Used the software for: 6-12 months ### "Good Platform to hire international employees!" October 21, 2024 4.0 Pros Quick customer service and easy to use interface! Cons Some features such Expense Reimbursement can be improved. Per diem option requires a receipt, which should not be the case. Review Source MAB Miss AEE B. CEO Consumer Goods Used the software for: 1-2 years ### "Stay away from Remote" August 17, 2024 1.0 Remote as a global HR platform / company is a joke and and the customer service is absolute appalling! I submitted my resignation in May and it's now August and I am still dealing with trying to get refunded for over-payments that's been made and their incorrect handling of leave. The company I work for is waiting for process corrections for outstanding credit notes, including those arising from pre-funding invoices vs reconciliation invoices. This company seriously over-complicate their processes as a whole and I am starting to doubt whether they even know what they are doing themselves since we are now onto 3 months with my support tickets being opened and ZERO solutions yet. Just "thank you for your patience emails". Like, honestly... Furthermore, when the company I work for requested the invoice breakdown from inception till leave date, they basically sent one from A DIFFERENT COMPANY where all of that company's employee names, their salary etc could be seen. Like, wth?!! Honestly, do yourself a favour and stay as far away as you possibly can from this company both as an employee and as an employer. Trust me, you'll save yourself a lot of headaches. Pros Nothing if I'm honest. There have been nothing but issues from the get go. Cons Support is appalling, their processes are messy, calculations are not clear, nor right. Review Source Response from Remote Technology August 23, 2024 Hi, I'm Amee, reaching out to you on behalf of Remote. We're very sorry to hear about your experience—which is definitely not up to our standards. We do, however, appreciate your candid feedback. Since you made this review, we've contacted you and are almost finished resolving your case. If you have any other concerns or feedback, don't hesitate to reach out to us at help@remote.com. We'll be here to support you at any time. Once again, our apologies. AI Alessio I. Working student Computer Software Used the software for: 1-2 years ### "Honest Review" October 28, 2024 5.0 Pros The Simplicity of the Website in its natural state Cons The constant Email Updates and follow-ups if I answer this survey Review Source IG Ines G. HR Generalist Computer Networking Used the software for: Less than 6 months ### "Positive remarks" October 21, 2024 4.0 Pros The really fast response in the live Q&A Chat. + The helpfulness of these employees. Cons Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote This was done by my predecessor so I can't disclose this Review Source EM Erin M. HR Director Non-Profit Organization Management Used the software for: 1-2 years ### "Satisfied with service" October 21, 2024 4.0 Pros fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely. Cons Employees don't know where to enter their PTO Alternatives considered [Canadian Cloud Backup](https://www.capterra.com/p/134308/Canadian-Cloud-Backup/) Reason for choosing Remote Ease of setup, much higher price, could offer us more countries in the future Review Source DR Dharmendra R. Associate Director - TA Information Technology and Services Used the software for: Less than 6 months ### "EOR on the go" October 24, 2024 5.0 Pros UI of the website is straightforward to manoeuvre and get information Cons Availability of local account manager in the local time zone Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Reason for choosing Remote UI experience was better than the other and reporting Review Source JJ Jennifer J. HR Professional Medical Devices Used the software for: 6-12 months ### "A go-to EOR system" June 20, 2023 5.0 I've had a very positive experience with Remote so far, and am looking forward to more work with them. I would recommend Remote to any HR individual considering to expand their buisness to other countries in which they do not have subsidiaries. Pros My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block. Cons One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days. Review Source Ryan E. Technical Support Banking Used the software for: Less than 6 months ### "Good for Startups!" May 13, 2022 5.0 Pros Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses. Cons The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit. Review Source KS Katarzyna S. Office Manager Information Technology and Services Used the software for: 6-12 months ### "Great platform for hiring talents across the world" October 20, 2022 5.0 Our overall experience with Remote is great. Customer service especially stands out: it's very responsive and always finds the right solution. We cannot imagine hiring process without Remote. Pros Remote is a prefect platform for hiring people from across the world. The ease of implementation, super intuitive admin panel and truly amazing customer service - those advantages has made it impossible for us to imagine working without Remote. Remote team will take care of every step of the onboarding and offboarding of the employee, ensuring that we are up to date with the process. The payroll administration is very helpful as well. What is also important, with Remote we don't have to worry about regulatory compliance - we are sure at all times that everything is done in accordance with the regulations of the given country. Cons The pricing is a bit high, but taking into consideration the quality of service, it is acceptable. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/) Review Source AL Angie L. Ing Software Information Technology and Services Used the software for: 1-2 years ### "Un servicio esplendido." August 8, 2023 5.0 Pros Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo. Cons No lo niego es un poco costoso pero vale la pena adquirirlo. Review Source VR Verified Reviewer Junior Software Developer Information Technology and Services Used the software for: 1-2 years ### "The most convenient way to get employment benefits anywhere in the world" October 25, 2022 5.0 Pros The ease of use and clutter free UI. The UI is well thought out and bug free. Never had any problems Cons None whatsoever. Cannot think of anything wrong with Remote's employment portal. Review Source VR Verified Reviewer Managing Director Internet Used the software for: Less than 6 months ### "Horrendous experience for my employees" May 27, 2024 1.0 The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding. Pros We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations. Cons Customer service was absolutely horrible on several fronts. Reason for choosing Remote Cheaper and easier offer that led to the worst mistake in my life. Switched from [Deel](https://www.capterra.com/p/205015/Deel/) Searching for a cheaper option and a better service Review Source Sekhar S. Senior Consulatant Information Technology and Services Used the software for: 1-2 years ### "Easy Remote Work " June 14, 2023 5.0 Excellent Pros A wonderful platform for employees working Remotely Cons I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee Review Source CA Catarina A. Engineering Team Lead Computer Software Used the software for: Less than 6 months ### "Smooth onboarding process and a great support team!" November 2, 2022 5.0 Overall the experience with Remote has been great so I highly recommend it. Pros The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need. Cons The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee. Review Source AS Anna S. Recruiter Marketing and Advertising Used the software for: 6-12 months ### "Great platform with amazing customer service!" August 3, 2022 5.0 Pros I think what makes Remote special is a customer service. The representative of Remote for my company: \[SENSITIVE CONTENT\] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend \[SENSITIVE CONTENT\] expertise to all the clients! Cons The deadline to pay invoices - 1 week is very short to proceed all the documents internally. Alternatives considered [Deel](https://www.capterra.com/p/205015/Deel/)[G-P](https://www.capterra.com/p/253918/Globalization-Partners/)[Oyster](https://www.capterra.com/p/229351/Oyster/)[Velocity](https://www.capterra.com/p/157936/Velocity/)[Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/) Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: Less than 6 months ### "Best service for managing remote employees and payroll with tax compliances" October 25, 2022 5.0 Overall experience with remote is very good because of simplicity and ease of access it manages payroll and tax compliances very effectively. Pros This software is very easy to use and access it. Cons There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself. Review Source DN Deborah N. C&B Manager Information Technology and Services Used the software for: 6-12 months ### "Praise for Customer Support" May 10, 2022 3.0 Pros This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem. Cons In this case I am not commenting on the Software therefore N/A Review Source BP Bastian P. Business Manager Computer Software Used the software for: 6-12 months ### "Good service, great idea" October 31, 2022 5.0 Pros It's great that you can work for companies abroad without setting up a cumbersome subsidiary! Cons There are no negative aspects! Everything went positively Review Source VR Verified Reviewer Head of sales Northern Europe Internet Used the software for: 1-2 years ### "I thought it was bad until we've switched to a competitor" August 10, 2022 4.0 Pros \- Overall the UI is really intuitive and easy to navigate - very straightforward onboarding - lots of good resources to assist with info on each country and their own regulations - easy way to submit expenses and a clear dashboard of where things are at. Cons \-they are a victim of their own success support takes ages to get back to you. -original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical) -not really geared for contractors but more for remote employees Review Source VG Vishesh G. Software Engineer Financial Services Used the software for: 1-2 years ### "Remote makes being remote fun" October 25, 2022 5.0 Pros The ease of use and the UI is amazing. Really enjoyed using it. Cons On the most part a great product. not anything that i didn’t like. Review Source Similar Products Featured ## Related categories [Benefits Administration](https://www.capterra.com/benefits-administration-software/)[Payroll](https://www.capterra.com/payroll-software/)[Contractor Management](https://www.capterra.com/contractor-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.