# Page 3 | Remote Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Remote the right Remote Work solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/211639/Remote/reviews

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Remote

4.4 (95)

[View alternatives](https://www.capterra.com/p/211639/Remote/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Remote

## Showing most helpful reviews

Showing 51-75 of 95 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BL

Bart L.  
Head of Finance  
Telecommunications  
Used the software for: 6-12 months

### "Positive overall"

October 25, 2024

4.0

Overall the user experience is is good. I like the past response times overall

Pros

Its easy to use, add or remove team members. The customer contact is really fast. Quick to set-up and onboard new team members.

Cons

Sometimes when you have a question I did not receive the answer I was looking for or the reply was not send to me. This happened only once or twice so not too bad. If would be nice to have Remote connected to the accounting software.

Review Source

EY

Eli Y.  
CEO  
Retail  
Used the software for: 6-12 months

### "Terrible service, many errors, very frustrating"

August 11, 2024

1.0

Unfortunately, Remote is the only available international payroll service that partners with Gusto. If I had any other option, I would have changed ten times already. Their service is incredibly slow, and never answers my questions correctly. Not once actually. The answers are broad, not personalized to my cases, and I have to continuously follow up and escalate in order to get resolution. Nearly every step in the setup had an error that I had to catch and fix, and still months in there are errors in employee invoices that take weeks to resolve. Very frustrating experience to work with them!

Pros

The ability to pay international workers

Cons

Their terrible service, their slow processes, the incorrect invoices, the unfamiliarity with international labor laws and processes

Review Source

Response from Remote Technology

August 23, 2024

I’m Amee from Remote. I’m truly sorry to hear about your experience—this is far from the standard we strive for, and I apologize for the frustration this has caused. We’ve requested your contact details via Capterra so we can address these issues as quickly as possible. We’re committed to making this right. If you have any other concerns or feedback, don't hesitate to reach out to us at help@remote.com. Thank you for your patience, and we deeply apologize for the inconvenience. Best regards, Amee

LY

Laura Y.  
VP, People Operations  
Media Production  
Used the software for: Less than 6 months

### "Better Billing otherwise great"

October 16, 2024

4.0

Customer service and response time is positive. Staff is extremely knowledgeable. Platform is easy to use.

Pros

informs and secures adherence to local jurisdiction, ease for onboarding and creating essential employee contracts and agreements

Cons

billing/invoicing - would like a better breakdown of cost and to be in preferred language

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)

Reason for choosing Remote

Remote was less expensive and had an easier to use platform

Review Source

EP

Enzo P.  
Head of french technical support  
Telecommunications  
Used the software for: 6-12 months

### "Good service, be carefull of ping pong effect"

October 24, 2024

4.0

From onboarding till now, all good. I would love a French expert regarding accountant. This is missing.

Pros

I like that it is remote, every thing is handled correctly

Cons

When i need something specific, related to money usually, i often end up like a ping pong ball between remote.com and the employer. That is why only 4 stars

Review Source

AN

Ana N.  
Operations Manager and Partner Relations Rep  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Friendliness, respect and follow-up"

October 15, 2024

4.0

It has been good because the issue is followed up until it is solved, until the client is satisfied.

Pros

The respectful, friendly and interested manner in which the staff expresses itself

Cons

In order to respond, they sometimes need to escalate several levels or areas, which slows down the process.

Review Source

ND

Nav D.  
People Operations Lead  
Information Technology and Services  
Used the software for: 6-12 months

### "Good Platform to hire international employees!"

October 21, 2024

4.0

Pros

Quick customer service and easy to use interface!

Cons

Some features such Expense Reimbursement can be improved. Per diem option requires a receipt, which should not be the case.

Review Source

IG

Ines G.  
HR Generalist  
Computer Networking  
Used the software for: Less than 6 months

### "Positive remarks"

October 21, 2024

4.0

Pros

The really fast response in the live Q&A Chat. + The helpfulness of these employees.

Cons

Quite expensive depending on the case. For one employee we pay more to Remote than to the employee himself.

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)

Reason for choosing Remote

This was done by my predecessor so I can't disclose this

Review Source

EM

Erin M.  
HR Director  
Non-Profit Organization Management  
Used the software for: 1-2 years

### "Satisfied with service"

October 21, 2024

4.0

Pros

fairly predictable. Employees are paid, benefits are offered in compliance with country laws. invoices are timely.

Cons

Employees don't know where to enter their PTO

Alternatives considered

[Canadian Cloud Backup](https://www.capterra.com/p/134308/Canadian-Cloud-Backup/)

Reason for choosing Remote

Ease of setup, much higher price, could offer us more countries in the future

Review Source

DR

Dharmendra R.  
Associate Director - TA  
Information Technology and Services  
Used the software for: Less than 6 months

### "EOR on the go"

October 24, 2024

5.0

Pros

UI of the website is straightforward to manoeuvre and get information

Cons

Availability of local account manager in the local time zone

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)

Reason for choosing Remote

UI experience was better than the other and reporting

Review Source

VR

Verified Reviewer  
Managing Director  
Internet  
Used the software for: Less than 6 months

### "Horrendous experience for my employees"

May 27, 2024

1.0

The first customer service accountant lied, the second one disappeared for several days leaving us with nothing but stress trying to hear back from Remote regarding the onboarding.

Pros

We have experienced several issues, mistakes, lies about offers, lies about discounts , wrongful information from their employees. it was an absolutely terrible experience with many of my employees facing tremendous stress, leading to resignations.

Cons

Customer service was absolutely horrible on several fronts.

Reason for choosing Remote

Cheaper and easier offer that led to the worst mistake in my life.

Switched from

[Deel](https://www.capterra.com/p/205015/Deel/)

Searching for a cheaper option and a better service

Review Source

VR

Verified Reviewer  
Associate Director  
Marketing and Advertising  
Used the software for: I used a free trial

### "A good tool to manage your offshore projects "

April 24, 2024

4.0

Pros

1\. Easy to install 2. Good Interface(UI) 3. Slim navigation pan that helps you to customize your dashboard 4. Low bandwidth seeker

Cons

1\. Restricted to desktop majorly 2. Live tracking faces issue frequently 3. Doesn't support all invoice formats

Review Source

JJ

Jennifer J.  
HR Professional  
Medical Devices  
Used the software for: 6-12 months

### "A go-to EOR system"

June 20, 2023

5.0

I've had a very positive experience with Remote so far, and am looking forward to more work with them. I would recommend Remote to any HR individual considering to expand their buisness to other countries in which they do not have subsidiaries.

Pros

My most favoraite thing about Remote is the customer service. Other systems also provide employee payroll options but they do not have a superb customer service as Remote. Starting from designated Customer Success Manager to Use Happiness Team, they are always ready to help, and VERY responsive. Prior to Remote, they would take anywhere from 24-48 hours for a simple response, but Remote team will respond within 12-24 hour block.

Cons

One thing I recently discovered is that their time-off tracking does not include childcare leave days. An employee has inquired about it only showing time-off days, but not government required childcare days.

Review Source

Ryan E.  
Technical Support  
Banking  
Used the software for: Less than 6 months

### "Good for Startups!"

May 13, 2022

5.0

Pros

Remote makes it easy to enrol new employees, contractors, and to manage employee/contractor expenses.

Cons

The fact that they have switched health insurance providers. One reason we switched to Remote was that they used SafetyWing, however they have now moved to a more well-known brand, with a lower limit.

Review Source

AL

Angie L.  
Ing Software  
Information Technology and Services  
Used the software for: 1-2 years

### "Un servicio esplendido."

August 8, 2023

5.0

Pros

Cuenta con una gran variedad de herramientas, para cualquier area es un aplicativo muy completo.

Cons

No lo niego es un poco costoso pero vale la pena adquirirlo.

Review Source

VR

Verified Reviewer  
Junior Software Developer  
Information Technology and Services  
Used the software for: 1-2 years

### "The most convenient way to get employment benefits anywhere in the world"

October 25, 2022

5.0

Pros

The ease of use and clutter free UI. The UI is well thought out and bug free. Never had any problems

Cons

None whatsoever. Cannot think of anything wrong with Remote's employment portal.

Review Source

Sekhar S.  
Senior Consulatant  
Information Technology and Services  
Used the software for: 1-2 years

### "Easy Remote Work "

June 14, 2023

5.0

Excellent

Pros

A wonderful platform for employees working Remotely

Cons

I have not yet fully experienced the support of HR to understands benefits in details that are offered to employee

Review Source

CA

Catarina A.  
Engineering Team Lead  
Computer Software  
Used the software for: Less than 6 months

### "Smooth onboarding process and a great support team!"

November 2, 2022

5.0

Overall the experience with Remote has been great so I highly recommend it.

Pros

The onboarding process was super easy and fast paced, and Remote's platform is very intuitive to use. If you have any doubts, you have a great team to help you throughout. They'll answer all your questions with a agile approach, giving you feedback along the way if they need more time to get back to you with the info you need.

Cons

The need to submit all public holidays as timeoff day in the platform. It would be best if the public holidays were already loaded by country in the platform requiring only a confirmation from the employee.

Review Source

AS

Anna S.  
Recruiter  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great platform with amazing customer service!"

August 3, 2022

5.0

Pros

I think what makes Remote special is a customer service. The representative of Remote for my company: \[SENSITIVE CONTENT\] is always very helpful, reachable and takes care of all the questions we have regarding the contracts, platform etc. I definitely recommend \[SENSITIVE CONTENT\] expertise to all the clients!

Cons

The deadline to pay invoices - 1 week is very short to proceed all the documents internally.

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)[G-P](https://www.capterra.com/p/253918/Globalization-Partners/)[Oyster](https://www.capterra.com/p/229351/Oyster/)[Velocity](https://www.capterra.com/p/157936/Velocity/)[Papaya Global](https://www.capterra.com/p/167640/Papaya-Platform/)

Review Source

VR

Verified Reviewer  
Software Engineer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best service for managing remote employees and payroll with tax compliances"

October 25, 2022

5.0

Overall experience with remote is very good because of simplicity and ease of access it manages payroll and tax compliances very effectively.

Pros

This software is very easy to use and access it.

Cons

There's nothing here as a con because it is my first time using this tool before that the process is manual but now it is all taken care of my Remote itself.

Review Source

DN

Deborah N.  
C&B Manager  
Information Technology and Services  
Used the software for: 6-12 months

### "Praise for Customer Support"

May 10, 2022

3.0

Pros

This review is for the members of the Customer Support team, especially Patricia, who helps ever so patiently through the processes of off boarding an individual. My thanks to everyone on the team that I have dealt with. Everyone is polite, helpful and genuinely interested in solving the problem.

Cons

In this case I am not commenting on the Software therefore N/A

Review Source

BP

Bastian P.  
Business Manager  
Computer Software  
Used the software for: 6-12 months

### "Good service, great idea"

October 31, 2022

5.0

Pros

It's great that you can work for companies abroad without setting up a cumbersome subsidiary!

Cons

There are no negative aspects! Everything went positively

Review Source

VR

Verified Reviewer  
Head of sales Northern Europe  
Internet  
Used the software for: 1-2 years

### "I thought it was bad until we've switched to a competitor"

August 10, 2022

4.0

Pros

\- Overall the UI is really intuitive and easy to navigate - very straightforward onboarding - lots of good resources to assist with info on each country and their own regulations - easy way to submit expenses and a clear dashboard of where things are at.

Cons

\-they are a victim of their own success support takes ages to get back to you. -original bundles of benefits were somewhat dubious in the UK ( a no name pension provider and medical) -not really geared for contractors but more for remote employees

Review Source

VG

Vishesh G.  
Software Engineer  
Financial Services  
Used the software for: 1-2 years

### "Remote makes being remote fun"

October 25, 2022

5.0

Pros

The ease of use and the UI is amazing. Really enjoyed using it.

Cons

On the most part a great product. not anything that i didn’t like.

Review Source

PS

Peter S.  
COO  
Entertainment  
Used the software for: 6-12 months

### "Great Service"

August 29, 2022

4.0

Pros

\[SENSITIVE CONTENT\]service in assisting and onboarding.

Cons

all good I like the service as a whole !

Alternatives considered

[Deel](https://www.capterra.com/p/205015/Deel/)

Reason for choosing Remote

better introduction from \[SENSITIVE CONTENT\]

Review Source

CI

Claudia I.  
Head of Operations  
Consumer Goods  
Used the software for: Less than 6 months

### "Superior IP protection and customer experience"

February 17, 2021

5.0

Extremely pleasant and smooth. They automate the onboarding process for employees so things that should feel very tedious and time consuming felt breezy and quick. Customer success team is a pleasure to work with and barely need their help given how straightforward their platform is.

Pros

The determining factor for us was that we always felt they were more transparent in how they operate from a legal structure viewpoint, and we could trust our employees' intellectual property to be handled by them.

Cons

I would like for them to introduce a 24/7 chat feature but they said they're working on it.

Reason for choosing Remote

Better IP protection, they own all of their legal entities and the experience was less fragmented. Also better value for money and made employees feel taken care of.

Review Source

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