--- title: "KeyNest Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about KeyNest Software - reviews, pricing plans, popular comparisons to other Key Management products and more." source_url: "https://www.capterra.com/p/211672/KeyNest/" page_type: "product" language: "en" --- # KeyNest Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) KeyNest ## What is KeyNest? KeyNest Locker is a smart, cloud-connected device that makes key handovers simple and secure. It’s designed for property managers, real estate professionals, auto dealers, fleet managers, and hotels - anyone who needs to manage keys efficiently and at scale. Lockers come in three sizes (9, 21, or 39 key sets) and can expand with an extra 44 slots using an extension module. It’s a flexible system that grows with your business - no need to replace hardware. With WiFi, SIM, or Ethernet connectivity, a multilingual touchscreen, and 24/7 support, KeyNest Locker works reliably wherever you install it. How It Works: - Drop Off – Store keys in a your KeyNest Locker - Share Access – Send a code to the user - Pick Up Anytime – Code unlocks the keys - Track It All – Every exchange is logged Key Features: - Scalable & Flexible - Contactless & Secure - Remote Access Control - 24/7 Availability ## What is KeyNest used for? [Key Management](https://www.capterra.com/key-management-software/) Top alternative Featured Overall rating Based on 11 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £1099 Per User, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KeyNest?[Manage this product listing](https://www.g2.com/products/keynest-lockers/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KeyNest 4.4 (11) VS. [4.5 (39)](https://www.capterra.com/p/227959/Virtru/reviews/) Starting Price £1099 Per User, One Time Starting Price $119 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (11) Ease Of Use 4.5 (210) Value For Money 4.3 (11) Value For Money 4.4 (197) Customer Service 4.5 (11) Customer Service 4.4 (203) ## KeyNest alternatives [4.5 (2)](https://www.capterra.com/p/241074/ManageEngine-Key-Manager-Plus/#reviews) Starting price $475.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [Keycafe](https://www.capterra.com/p/10014102/Keycafe/) [4.9 (210)](https://www.capterra.com/p/10014102/Keycafe/reviews/) Starting price $59.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014102/Keycafe/) [HandyTrac](https://www.capterra.com/p/10034197/HandyTrac/) [4.9 (14)](https://www.capterra.com/p/10034197/HandyTrac/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10034197/HandyTrac/) [WebTMA](https://www.capterra.com/p/15155/TMA/) [4.7 (28)](https://www.capterra.com/p/15155/TMA/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/15155/TMA/) [View all alternatives](https://www.capterra.com/p/211672/KeyNest/alternatives/) ## FAQs about KeyNest Overview ### Which roles and teams benefit most from KeyNest? KeyNest is most used by property managers, hospitality operations teams, and business owners who need secure key handovers and smoother guest check-ins. Operations leaders rely on it to coordinate access across properties, while finance and administrative roles benefit from clearer tracking, fewer manual exchanges, and more efficient day-to-day oversight. Answer based on 11 reviews Overview ### What company size and specific industries is KeyNest built for? KeyNest is designed for businesses in real estate, hospitality, fleet management, and security, including estate agents, serviced apartments, property managers, and hotels. It is best suited to organizations that need controlled key handling and access management across multi-site or operational environments. Features and Usability ### What are the key features of KeyNest? KeyNest offers key management, key holder management, and master key management for organizing physical keys and keyrings. It includes check-in/check-out, overdue tracking, alerts/notifications, and an audit trail for activity records. Additional features include access controls/permissions, backup and recovery, data import/export, API, barcoding/RFID, and third-party integrations. Integrations ### Which third-party tools and platforms does KeyNest integrate with? KeyNest integrates with 12 third-party platforms for short-term rental and hospitality operations, including Guesty, Hostfully, Hostify, Lodgify, Mews, Smoobu, Uplisting, Zeevou, Duve, CHECKIN, Smily, and eviivo. These catalog integrations cover property management, guest communication, and booking workflows. Getting Started and Support ### What training and onboarding options does KeyNest offer? KeyNest provides in person training and live online sessions. In person training supports face-to-face instruction, while live online sessions allow guided setup and learning through remote meetings. These are the training formats listed for teams getting started with the product. Getting Started and Support ### What customer support options does KeyNest offer? KeyNest provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so support experience cannot be assessed from user comments. The listed channels indicate multiple ways to get help, but response speed and helpfulness remain unverified. ## Features AI summary Based on 246 Key Management reviews Capterra data shows that buyers of key management software rank the following features as their top priorities: - **Access Controls/Permissions** (**41%** of reviewers rated this feature as critical) - **Check-in/Check-out** (**57%**) - **Master Key Management** (**41%**) KeyNest supports all three of the features reviewers rate most important: **Access Controls/Permissions**, **Check-in/Check-out**, and **Master Key Management**. Together, these capabilities help businesses control who can access keys, track when keys are issued and returned, and manage master key structures more effectively, allowing teams to improve security, maintain accountability, and reduce the risk of lost or misused keys. Access Controls/Permissions 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Check-in/Check-out 4.0 (6) 50.00% of 6 reviewers that rated this feature as important or highly important Track the status of assets and whether they're checked in or out Master Key Management 4.8 (4) 75.00% of 4 reviewers that rated this feature as important or highly important Management of master key that can be used to open multiple locks and used to replicate other keys. Audit Trail 4.6 (5) 80.00% of 5 reviewers that rated this feature as important or highly important A record of all activities within the system, including user access, changes made, etc. Alerts/Notifications 4.0 (4) 25.00% of 4 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Barcoding/RFID 4.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Identify and track items using barcode tags or RFID (radio-frequency identification) tags KeyNest 15 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Backup and Recovery: Create backups and provide methods to recover deleted/lost data - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Data Import/Export: Import and export data to and from software applications - Key Holder Management: Management of users with access to physical or cryptographic keys. - Key Management: Manage the creation, exchange, storage, use, and replacement of physical or cryptographic keys. - Keyrings: Keyrings generate, encrypt, and decrypt data keys. - Master Key Management: Management of master key that can be used to open multiple locks and used to replicate other keys. - Physical Keys: Physical keys, key fobs, or access cards. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.3 (11) 4.3 Based on 11 reviews ## Pricing Value for money 4.3 (11) KeyNest Lockers £1,099 Per User,One Time Value for money 4.3 (11) 4.3 Based on 11 reviews ## Integrations [ Lodgify](https://www.capterra.com/p/131924/Lodgify/)[ Guesty](https://www.capterra.com/p/159377/Guesty/)[ eviivo](https://www.capterra.com/p/66294/eviivo-suite/)[ Hostfully](https://www.capterra.com/p/187827/Property-Management-Platform/)[ Smoobu](https://www.capterra.com/p/160106/Smoobu/)[ Uplisting](https://www.capterra.com/p/154137/Uplisting/)[ Hostify](https://www.capterra.com/p/183332/Hostify/)[ Mews](https://www.capterra.com/p/145487/Mews-Commander/) ## Support, customer service and training options Customer Service 4.5 (11) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (11) 4.5 Based on 11 reviews ## User reviews Overall rating 4.4 Based on 11 reviews Filter by rating 5(8) 4(1) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JM Jenna M. Operations Manager Hospitality ### "Simple and Very User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Extremely positive. Easy to install, Customer Service good and product is very user friendly, highly recommend. Pros Super simple to use. Has made tracking keys so much easier and saved us so much headache not knowing who had keys and when they were due back. Cons Nothing! Love this product, guests find it easy to use when collecting keys and we love how easily we can track our keys now. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MK Marko K. Software architect Information Technology and Services ### "Works well. Good investment" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 23, 2025 Very Good. Simple to navigate, reliable and effective. Overall great product and great service from the KeyNest team Pros KeyNest is super easy to use, and the lockboxes have a sleek, modern design. I can manage access remotely through the platform, which is intuitive, reliable, and backed by an good support team. We no longer have to worry about tracking who has which key or dealing with delays. Cons Minor things, there were a few bugs about location pick, but it has been solved in short time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SK Slobodan K. accountant Transportation/Trucking/Railroad ### "Seamless Key Management for our Fleet" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 April 10, 2025 Very Good. KeyNest eliminates the need for in-person key exchanges, keeping everything organized. The flexible access make it easy for our team to efficiently manage keys, ultimately improving our operations. Pros We no longer have to worry about tracking who has which key or dealing with delays. The automated system and 24/7 access for our drivers save us a lot of time and reduce administrative work. It just works seamlessly in the background, keeping everything running smoothly. Cons Nothing. There are no downsides so far I identified. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AG Arian G. Owners Food & Beverages ### "Non payment after 4 months work for them " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 17, 2024 I been a agent for key nest after 4 months drop and collect every day they don’t pay anything to us Pros We was the agent whole fresh deli after 4 months work with them !! Didn’t get anything from theme talk to agent only they didn’t know pass you to another agent no answer avoid these company Cons Nothing interesting about these companies Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CL Capucine L. responsable hébergement Real Estate ### "Service rapide et efficace" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 1, 2024 Nous l'utilisons pour point relais en cas de nécessité pour des arrivées tardives, service rapide de récupération de clés Pros Keynest porpose un service rapide avec des horaires tardives / nocturne intéressantes Cons L'inconvénient est parfois les horaires des commerces partenaires et les langues parlées Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SL Shahriar L. Director Real Estate ### "Keynest Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2022 Great to have a key management that's simple and effective. Pros I liked the ease of use and simple interface. Cons Programming keys should be possible from the app without need for set up from Keynest. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NB Nick B. Senior Portfolio Manager Leisure, Travel & Tourism ### "Keynest is good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 26, 2022 They've made our business more efficient! Pros Easy to use Reliable Swift customer service Scalable Cons The browser version is a little slow but we tend to use the app most of the time anyway. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NR Nadina R. Operations Director Real Estate ### "Revolutionised our key system!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 11, 2021 We have been using Keynest for the last year and it has revolutionised our key system, it’s a relatively easy and self-explanatory system that allows us to keep tabs on all keys without relying on conducting a regular paper audit. By all staff using the app they can very quickly allocate the correct keys. Pros Easy to use. Self explanatory app based Cons The address fields should be mandatory. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Charles V. City Manager Hospitality ### "Réactivité et sérieux " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 December 4, 2020 réaction et communication très rapide suite aux différentes annonces gouvernementales et changements des partenaires a cause de la crise sanitaire Pros facile d'utilisation et mise à jour régulièrement Cons le manque de Keynest location dans mon secteur Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BF Beatriz F. Guest Experience Executive Hospitality ### "Review from UnderTheDoormat Ltd" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 4/10 November 13, 2020 Overall, I would say that the idea is good but the processes should be followed better. I think that Keynest itself offers good service (customer service team) but the partners (store managers) are not as professional as Keynest staff. Pros We appreciate the option to suggest a new store (or store address) to Keynest since we have a 300 homes portfolio across London in constant change. Moreover, the customer service team is very responsive and resolutive. Cons I know the fact (I have seen it with my own eyes) that store managers NOT ALWAYS scan the keys as soon as they receive it. They leave it on the countertop and keep attending other clients putting at-risk the home safety. Moreover, it is pretty common that they don't have their Keynest phone operative (most of the time they have it without the battery charged) creating a delay in the whole operations process. Lastly, occasionally the stores don't honour their opening hours (mostly during weekends) creating a huge delay in the operations process Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/211672/KeyNest/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.