# KeyNest Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is KeyNest the right Key Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/211672/KeyNest/reviews

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KeyNest

4.4 (11)

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Last updated March 13th, 2026

# Reviews of KeyNest

Ease of use

4.4

Customer Service

4.5

## Showing most helpful reviews

Showing 1-11 of 11 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JM

Jenna M.  
Operations Manager  
Hospitality  
Used the software for: 1-2 years

### "Simple and Very User Friendly"

May 20, 2025

5.0

Extremely positive. Easy to install, Customer Service good and product is very user friendly, highly recommend.

Pros

Super simple to use. Has made tracking keys so much easier and saved us so much headache not knowing who had keys and when they were due back.

Cons

Nothing! Love this product, guests find it easy to use when collecting keys and we love how easily we can track our keys now.

Review Source

SK

Slobodan K.  
accountant  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "Seamless Key Management for our Fleet"

April 10, 2025

5.0

Very Good. KeyNest eliminates the need for in-person key exchanges, keeping everything organized. The flexible access make it easy for our team to efficiently manage keys, ultimately improving our operations.

Pros

We no longer have to worry about tracking who has which key or dealing with delays. The automated system and 24/7 access for our drivers save us a lot of time and reduce administrative work. It just works seamlessly in the background, keeping everything running smoothly.

Cons

Nothing. There are no downsides so far I identified.

Review Source

AG

Arian G.  
Owners  
Food & Beverages  
Used the software for: Less than 6 months

### "Non payment after 4 months work for them "

August 17, 2024

1.0

I been a agent for key nest after 4 months drop and collect every day they don’t pay anything to us

Pros

We was the agent whole fresh deli after 4 months work with them !! Didn’t get anything from theme talk to agent only they didn’t know pass you to another agent no answer avoid these company

Cons

Nothing interesting about these companies

Review Source

MK

Marko K.  
Software architect  
Information Technology and Services  
Used the software for: 1-2 years

### "Works well. Good investment"

April 23, 2025

5.0

Very Good. Simple to navigate, reliable and effective. Overall great product and great service from the KeyNest team

Pros

KeyNest is super easy to use, and the lockboxes have a sleek, modern design. I can manage access remotely through the platform, which is intuitive, reliable, and backed by an good support team. We no longer have to worry about tracking who has which key or dealing with delays.

Cons

Minor things, there were a few bugs about location pick, but it has been solved in short time.

Review Source

CL

Capucine L.  
responsable hébergement  
Real Estate  
Used the software for: 1-2 years

### "Service rapide et efficace"

August 1, 2024

5.0

Nous l'utilisons pour point relais en cas de nécessité pour des arrivées tardives, service rapide de récupération de clés

Pros

Keynest porpose un service rapide avec des horaires tardives / nocturne intéressantes

Cons

L'inconvénient est parfois les horaires des commerces partenaires et les langues parlées

Review Source

BF

Beatriz F.  
Guest Experience Executive  
Hospitality  
Used the software for: 2+ years

### "Review from UnderTheDoormat Ltd"

November 13, 2020

3.0

Overall, I would say that the idea is good but the processes should be followed better. I think that Keynest itself offers good service (customer service team) but the partners (store managers) are not as professional as Keynest staff.

Pros

We appreciate the option to suggest a new store (or store address) to Keynest since we have a 300 homes portfolio across London in constant change. Moreover, the customer service team is very responsive and resolutive.

Cons

I know the fact (I have seen it with my own eyes) that store managers NOT ALWAYS scan the keys as soon as they receive it. They leave it on the countertop and keep attending other clients putting at-risk the home safety. Moreover, it is pretty common that they don't have their Keynest phone operative (most of the time they have it without the battery charged) creating a delay in the whole operations process. Lastly, occasionally the stores don't honour their opening hours (mostly during weekends) creating a huge delay in the operations process

Review Source

NB

Nick B.  
Senior Portfolio Manager  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Keynest is good"

August 26, 2022

5.0

They've made our business more efficient!

Pros

Easy to use Reliable Swift customer service Scalable

Cons

The browser version is a little slow but we tend to use the app most of the time anyway.

Review Source

ED

Eduard D.  
Lettings manager  
Real Estate  
Used the software for: 2+ years

### "Great Tool"

November 5, 2020

5.0

Great

Pros

The accountability of who was last to take a key

Cons

No individual 4 number passwords to take out a key to ensure someone doesn't tag out in another persons name.

Review Source

NR

Nadina R.  
Operations Director  
Real Estate  
Used the software for: 6-12 months

### "Revolutionised our key system!"

November 11, 2021

4.0

We have been using Keynest for the last year and it has revolutionised our key system, it’s a relatively easy and self-explanatory system that allows us to keep tabs on all keys without relying on conducting a regular paper audit. By all staff using the app they can very quickly allocate the correct keys.

Pros

Easy to use. Self explanatory app based

Cons

The address fields should be mandatory.

Review Source

SL

Shahriar L.  
Director  
Real Estate  
Used the software for: Less than 6 months

### "Keynest Review"

September 27, 2022

5.0

Great to have a key management that's simple and effective.

Pros

I liked the ease of use and simple interface.

Cons

Programming keys should be possible from the app without need for set up from Keynest.

Review Source

CV

Charles V.  
City Manager  
Hospitality  
Used the software for: 6-12 months

### "Réactivité et sérieux "

December 4, 2020

5.0

réaction et communication très rapide suite aux différentes annonces gouvernementales et changements des partenaires a cause de la crise sanitaire

Pros

facile d'utilisation et mise à jour régulièrement

Cons

le manque de Keynest location dans mon secteur

Review Source

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